Toyota Sienna Complaints

9,048 consumer complaints on file.

#10294840December 7, 2009
LATCHES/LOCKS/LINKAGES
OUR 2004 SIENNA XLE ELECTRIC SLIDING PASSENGER DOOR STOPPED WORKING 1 1/2 YEARS AGO. WE CAN MANUALLY OPEN/CLOSE IT, BUT IT IS VERY DIFFICULT BECAUSE THE MOTOR IS STILL CONNECTED AND RESISTS US MOVING IT. THE MOTOR MAY COMPLETE THE CLOSING PROCESS...YOU CAN HEAR IT WORKING. IF NOT SECURELY LATCHED SHUT IT WILL FLY OPEN AND CLOSE EVEN THOUGH IT IS SO DIFFICULT TO MANUALLY MOVE IT. WE HAVE HAD IT STUCK OPEN ONCE DURING THE PAST YEAR AND A HALF. WHEN I BROUGHT IT UP TO THE DEALERSHIP THEY SAID THAT THEY HAD NEVER HAD ANYONE WITH AN ELECTRIC DOOR PROBLEM. I WENT HOME AND FOUND HUNDREDS OF COMPLAINTS. UNFORTUNATELY, WITH YOUNGER KIDS IT IS A PROBLEM DROPPING THEM/PICKING UP FROM SCHOOL BECAUSE THAT IS THE SIDE WE MUST USE TO FOLLOW SCHOOL PROCEDURE FOR SAFETY REASONS. THE DEALERSHIP SAID IT WOULD COST $1500 TO FIX THE DOOR BECAUSE THE ENTIRE MOTOR WOULD NEED TO BE REPLACED SINCE THE CABLE IS NOT A SEPARATE PIECE. WE ARE VERY FRUSTRATED. SINCE THEN I HAVE BEEN TAKING THE VAN SOMEWHERE ELSE FOR OIL CHANGES, TIRES.... THEY SAID THEY SEE PEOPLE WITH THESE VANS HAVING ELECTRIC DOOR PROBLEMS QUITE OFTEN ON THE TOYOTA. BEFORE THE VAN I HAD A CAMRY AND HAD NO PROBLEMS. NOW I HAVE HAD NUMEROUS RECALLS...ONE THAT I PERSONALLY HAD A PROBLEM WITH. I CONSIDER THIS ISSUE MORE OF A SAFETY ISSUE THAN MOST OTHER RECALLS WE'VE HAD. WITH CUSTOMER SERVICE LIKE I HAVE EXPERIENCED AND ALL THE PROBLEMS I WON'T BE GETTING ANOTHER TOYOTA. WHY ISN'T TOYOTA ADDRESSING THESE ISSUES WHEN THERE ARE SOOOO MANY? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294847December 7, 2009
STRUCTURE:BODY:DOOR
I HAVE A 2004 SIENNA XLE IN WHICH THE CABLE ON THE DRIVER'S SIDE SLIDING DOOR SNAPPED. THIS IS THE 4TH DOOR TO HAVE SAFETY ISSUES. THE CABLE HAS SNAPPED AND IS HANGING FROM THE BACK REAR WINDOW. IT'S FRAYED AND RUSTY! THE DOOR NOW WILL NOT OPEN.....VERY SCARY IN THE CASE OF HAVING TO EXIT THE VEHICLE QUICKLY!!WHEN I PURCHASED A TOYOTA (AT A PREMIUM COST , I BELIEVED THAT I WAS PAYING FOR QUALITY!). THIS VEHICLE'S DOOR ISSUES ARE A TIME BOMB! I HAVE READ ENOUGH TO KNOW THAT THIS IS A COMMON PROBLEM AMONG SIENNA OWNERS YET THERE IS NO RECALL! UNBELIEVABLE! SHAME ON TOYOTA FOR NOT STANDING BY THEIR "QUALITY" PRODUCT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294640December 6, 2009
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
SLIDING SIDE DOORS FREEZE SHUT AND CAN NOT BE OPENED WHEN TEMPERATURE DROPS BELOW FREEZING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294661December 6, 2009
STRUCTURE, LATCHES/LOCKS/LINKAGES
DRIVER SIDE SLIDING DOOR WILL NOT STAY LOCKED AND LATCHED. THE FASTENERS THAT HOLD THE LOCKING MECHANISM PLACE PULLED THROUGH THE DOOR SHEET METAL. DEALER STATES IT CANNOT BE FIXED AND A NEW DOOR WOULD BE NEEDED AT $3500. DOOR CAN OPEN AT ANY TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294659December 6, 2009
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
I HAVE A 2006 TOYOTA SIENNA MINIVAN. THE LATCH ON THE DRIVER'S SIDE PASSENGER SLIDING DOOR FAILED TO KEEP THE DOOR SECURED WHEN DRIVING DOWN THE ROAD. THE DOOR WOULD BECOME UNLATCHED AND OPEN SLIGHTLY IN TRANSIT. I TOOK THE CAR TO THE DEALER AND THEY INFORMED ME THAT THE LATCH WOULD HAVE TO BE REPLACED. I TALKED TO THE SERVICE MANAGER WHO TOLD ME THAT THERE WAS NOTHING HE COULD DO ABOUT IT NOR WAS IT COVERED BY ANY RECALL OR WARRANTY. I TRIED TO HAVE THE REGIONAL PARTS MANAGER CALL ME, HOWEVER, HE WOULD NOT RETURN MY CALL. THIS A MAJOR SAFETY ISSUE FOR TOYOTA, BUT THEY DID NOT WANT TO HEAR ABOUT IT NOR DO ANYTHING ABOUT IT. WHAT REALLY BOTHERS ME IS THAT THIS DOOR GETS USED WHEN THE GRANDCHILDREN ARE TRAVELING WITH US. I FIND IT VERY UPSETTING THAT THIS DOOR UNLATCHES BY ITSELF WITHOUT ANY PRIOR WARNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294660December 6, 2009
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
AUTOMATIC SLIDING PASSENGER SIDE DOOR CABLE BROKE. DOOR WILL NOT OPEN OR CLOSE. OCCUPANTS ARE TRAPPED IN VEHICLE. MUST CLIMB OVER FRONT SEAT OR OUT DRIVERS SIDE SLIDING DOOR (WHICH ALSO BROKE) TO EGRESS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294574December 5, 2009
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
POWER SLIDER DOOR FAILED ON 2006 SIENNA VAN. WILL NOT CLOSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294614December 5, 2009
STEERING
STEERING PROBLEM ON 2004 TOYOTA SIENNA. STEERING WILL JERK AS THE WHEEL IS TURNED - REQUIRES EXTRA EFFORT TO TURN THE WHEEL AND THEN WILL JERK THROUGH THAT DIRECTION. IT THEN HAS TENDENCY TO STICK, SO VEHICLE CONTINUES TURNING WHEN STEERING WHEEL GRASP IS RELAXED. OPERATOR NEEDS TO QUICKLY RESPOND TO AVOID LOSS OF CONTROL. PROBLEM IS MOST PRONOUNCED WHEN VEHICLE IS COLD BUT STILL NOTICEABLE AFTER IT HAS WARMED UP. THE PROBLEM CAME ON SUDDENLY ABOUT ONE WEEK AGO. VEHICLE HAS ~82,000MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294613December 5, 2009
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
1. POWER SLIDING DOOR WORKED. 2. WENT TO OPERATE POWER DOOR, LOUD SOUND OF PLASTIC BREAKING, DOOR WOULD NOT OPEN OR CLOSE COMPLETELY. 3. AT HOME SAW THAT CABLE TO OPERATE POWER SLIDING DOOR HAD SNAPPED. CALLED DEALER SAID THEY WOULDN'T DO ANYTHING, OUT OF WARRANTY. CALLED TOYOTA SAID ISOLATED CASE SORRY CAN'T DO ANYTHING. CUT CABLE SO I WAS ABLE OPERATE DOOR MANUALLY. APPROX. 1 YEAR LATER CABLE ON OTHER DOOR SNAPPED. SAME PROCESS, SAME RESPONSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294477December 4, 2009
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
SLIDING PASSENGER DOOR PRONE TO FREEZING AND SQUEAKING IN COLD WEATHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294321December 2, 2009
STRUCTURE:BODY:DOOR
WITHIN THE LAST COUPLE MONTHS BOTH OF THE REAR SLIDING DOORS ON MY 2008 TOYOTA SIENNA LE HAVE MALFUNCTIONED IN A WAY THAT I BELIEVE COULD JEOPARDIZE THE SAFETY OF THE PASSENGERS. YESTERDAY, THE LEFT HAND REAR DOOR GOT STUCK MIDWAY BETWEEN OPEN AND CLOSED AND ONLY AFTER EXERTING GREAT FORCE ON THE DOOR AND BREAKING THE CABLE ALONG WHICH THE DOOR TRAVELS, WAS I ABLE TO CLOSE THE DOOR. THE RIGHT HAND REAR DOOR, FOR THE LAST COUPLE MONTHS, HAS BEEN IRREGULARLY GETTING STUCK MIDWAY THROUGH CLOSING AND REVERSING BACK TO AN OPEN POSITION. IF ONE TURNS OFF THE AUTOMATIC DOOR FUNCTION AND ATTEMPTS TO CLOSE THE DOOR MANUALLY, IT CAN ONLY BE OPENED AND CLOSED IF A GREAT DEAL OF FORCE IS EXERTED ON IT, MUCH MORE THAN A CHILD WOULD BE ABLE TO SUMMON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294258December 2, 2009
STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE THE CONTACT WAS ATTEMPTING TO CLOSE THE PASSENGER SIDE SLIDING DOOR SHE NOTICED THAT THE DOOR WAS STUCK IN THE OPEN POSITION. SHE WAS UNABLE TO OPEN OR CLOSE THE DOOR NORMALLY. A TOYOTA DEALER INFORMED THE CONTACT TO TAKE THE VEHICLE TO A LOCAL BODY SHOP. THERE WERE NO PRIOR WARNINGS. NO REPAIRS HAVE BEEN MADE TO THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 140,000. UPDATED 2/22/10 *CN THE REAR PASSENGER POWER SLDIND DOOR BECAME STUCK IN THE OPEN POSITION DUE TO A RUSTED AND FRAYED CORD. THE DEALER STATED THEY COULD NOT FIX IT, BECAUSE IT WAS A BODY SHOP ISSUE. UPDATED 06/18/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293966November 30, 2009
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
UNDER NORMAL OPERATING CONDITIONS, 2004 TOYOTA SIENNA XLE LIMITED WITH HID HEADLIGHTS, HAD PREMATURE HEADLIGHT FAILURE. MECHANIC DIAGNOSED THE PROBLEM AS A FAULTY TRANSFORMER AND REPLACED IT UNDER WARRANTY. WITHIN A FEW WEEKS, THE OTHER SIDE TRANSFORMER FAILED. MECHANIC REPLACED THAT TRANSFORMER. WITHIN A FEW DAYS, THAT TRANSFORMER FAILED TOO. ISSUE CURRENTLY UNDER INVESTIGATION WITH TOYOTA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293985November 30, 2009
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
TOYOTA SIENNA LE 2004 PASSENGER SIDE POWER SLIDING DOOR DOES NOT WORK AS INTENDED. IT CAN ONLY BE OPERATED FROM THE OUTSIDE BY PULLING THE HANDLE AND GETTING THE DOOR STARTED. NONE OF THE REMOTE BUTTONS WILL CAUSE THE DOOR TO OPEN. THE DOOR CAN NOT BE OPENED FROM THE INSIDE OF THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293994November 30, 2009
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING 50 MPH SHE HEARD AN EXTREMELY LOUD NOISE COMING FROM THE ROOF OF THE VEHICLE. SHE PULLED OVER AND DISCOVERED THE NOISE SHE HAD HEARD WAS THE SUNROOF WHICH HAD VIOLENTLY EXPLODED. A TEMPORARY REPAIR WAS MADE TO THE VEHICLE. THE VEHICLE WAS IN THE PROCESS OF BEING TAKEN TO AN AUTHORIZED DEALER FOR REPAIR. THE FAILURE MILEAGE WAS 124,949. THE CURRENT MILEAGE WAS 125,249. UPDATED 01/25/10 *BF THE REPAIRS WERE PAID FOR THROUGH THE CONSUMERS INSURANCE COMPANY. THE REPAIR TECHNICIAN NOTED THAT THERE WAS NO EVIDENCE OF ANY FOREIGN OBJECT HAVING IMPACTED THE GLASS. NO FURTHER PROBLEMS SINCE THE REPAIR. UPDATED 01/26/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294004November 30, 2009
VEHICLE SPEED CONTROL
TOYOTA SIENNA LE 2004 SUDDENLY ACCELERATED WHILE BRAKE PEDAL WAS PRESSED ON A PARKING. CAR CRASHED INTO THE WALL BECAUSE IT WAS ONLY A FEW FEET IN FRONT OF THE VEHICLE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10294007November 30, 2009
STRUCTURE:BODY:DOOR
CABLE ON RIGHT POWER SLIDING DOOR ASSEMBLY WAS RUSTED. PRESENTED PROBLEM TO TOYOTA DEALER 10/27/09. WAS TOLD THAT THE ENTIRE MECHANISM WOULD NEED REPLACING SINCE CABLE ITSELF IS NOT SOLD ALONE. IN THE PROCESS OF CLOSING DOOR TODAY, THE CABLE SNAPPED. DOOR IS NOW INOPERABLE BOTH IN POWER AND MANUAL MODE. SAFETY CONCERN SINCE CHILDREN RIDE IN THAT PART OF VEHICLE AND NEED TO EXIT ON RIGHT SIDE AT SCHOOL (CURBSIDE). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293662November 26, 2009
STRUCTURE:BODY
THE PASSENGER SIDE POWER SLIDE DOOR LOCKED UP DUE TO A CABLE THAT RUSTED AND FELL APART. THE DOOR WILL ONLY OPEN ABOUT 6 INCHES ON THE MANUAL SETTING; NOT ENOUGH TO ENTER OR EXIT THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293495November 25, 2009
STRUCTURE:BODY:DOOR
WE OWN A 2004 TOYOTA SIENNA AND THE CABLE IN THE AUTOMATIC DOOR GOT FRAYED AND CAUGHT IN THE MOTOR. THE DOOR WAS STUCK OPEN. MY HUSBAND HAD TO FORCE IT CLOSED SO WE COULD DRIVE OUR FOUR KIDS HOME AND THE DOOR FELL OFF! HE HAD TO FORCE IT BACK ON AND LOCK IT SO WE COULD GET HOME. ONLINE SEARCHES SHOW ME MANY OTHER PEOPLE HAVE HAD THIS SAME PROBLEM WITH THE AUTOMATIC DOOR FOR THAT YEAR'S MODEL. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10293519November 25, 2009
STEERING
REPLACED COMPLETE STEERING MECHANISM - SHAFT AND GEAR AFTER MAKING SOME NOISE. THE STEERING WILL LOCK OR HARD TO TURN DURING DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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