Toyota Sienna Complaints

9,048 consumer complaints on file.

#10299847January 15, 2010
STRUCTURE:BODY:DOOR
THE MOTORIZED SLIDING DOOR ON THE SIENNA 2006 STOPPING WORKING AT 51,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299890January 15, 2010
STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2010 TOYOTA SIENNA. THE CONTACT STATED THE REAR ELECTRONIC DOOR INTERMITTENTLY FAILED TO REMAIN OPEN. THE DEALER STATED THAT THE STRUT NEEDED TO BE REPLACED SINCE THEY BECAME FAULTY. THE DEALER ALSO ADVISED HER THAT THE PARTS WERE ON NATIONAL BACK ORDER. THE FAILURE MILEAGE WAS 4,000. UPDATED 02/1710 *BF UPDATED 02/19/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299912January 15, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE
DURING NORMAL OPERATIONS OF THIS 2004 TOYOTA SIENNA XLE VAN. RIGHT SIDE POWERED DOOR SEIZED. DOOR FAILED TO OPEN COMPLETELY, AND THEN IT WAS DIFFICULT TO SHUT AND LOCK. I TOOK THE SIENNA TO THE LOCAL TOYOTA DEALERSHIP (HEARTLAND TOYOTA, BREMERTON, WASHINGTON) ON 13JAN10, AND THEY DIAGNOSED THE PROBLEM AS A FAILED MOTOR, CONTROL CABLE, AND COMPUTER (ECU). THEY ALSO INFORMED ME IT WOULD COST $3,050 TO REPAIR. I WAS IN SHOCK. I CHECKED ONLINE AND THERE SEEMS TO BE A CHRONIC FAILURE WITH THE 'AUTOMATIC' DOORS OF TOYOTA VANS. TOYOTA CORPORATE INSTRUCTED ME TO WORK WITH THE LOCAL TOYOTA DEALER TO ARBITRATE REPAIRS SINCE THE DOOR IS NOT COVERED UNDER WARRANTY, OR RECALL. I URGE THE NHTSA TO INVESTIGATE THESE DOORS. THEY SHOULD NOT FAIL AND SEIZE AFTER 5 YEARS OF NORMAL WEAR. *TR UPDATED 03/10/10 *BF UPDATED 10/05/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299776January 14, 2010
STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2006 TOYOTA SIENNA WHICH WAS PURCHASED IN AUGUST 2006. SHE STATED THAT THE DRIVER'S SIDE SLIDING DOOR WOULD MALFUNCTIONED UNEXPECTEDLY. THE DEALER STATED THAT THEY DID NOT HAVE AN EXPLANATION FOR THE FAILURE OR WHAT CAUSED IT TO OCCUR. THE ESTIMATED REPAIR COST WAS OVER $1200 AT THE OWNER'S EXPENSE. THERE WERE NO RECALLS. THE CONTACT WAS CONCERNED WITH THE SAFETY OF HER SMALL CHILDREN IN THE REAR OF THE VEHICLE SINCE THE DOOR COULD POTENTIALLY OPEN ON ITS OWN. NO REPAIRS WERE MADE TO DATE. THE CURRENT AND FAILURE MILEAGES WERE UNDER 51,167.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299672January 13, 2010
SERVICE BRAKES, HYDRAULIC
I PURCHASED A NEW 2005 TOYOTA SIENNA MINIVAN FROM A LOCAL DEALER IN 2005. AT 15,000 MILES THE DEALERSHIP REPLACED ALL 4 ROTORS/BRAKE PADS/TIRES UNDER WARRANTY. SINCE THEN ABOUT EVERY 10,000 - 20,000 MILES THE VEHICLE NEEDS NEW ROTORS AND BRAKE PADS. WE NOW HAVE 61,000 MILES ON IT AND ARE ON OUR FOURTH SET OF PADS AND ROTORS. THE DEALER CLAIMS THIS IS "NORMAL WEAR AND TEAR", BUT THIS IS THE WORST PERFORMANCE I HAVE EVER HEARD OF FROM A BRAKING SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299696January 13, 2010
STRUCTURE:BODY:DOOR
JUST DISCOVERED TODAY ( 01-13-10 ) ON MY 2006 TOYOTA SIENNA LE THE AUTOMATIC SLIDING DOOR AT THE PASSENGER REAR STOPPED WORKING. IT WOULD NOT RESPOND TO THE FOB AND THE BUTTONS INSIDE THE VEHICLE. NOT SURE EXACTLY WHAT THE CAUSE IS BUT, ACCORDING TO OTHER REPORTS ONLINE, THIS SEEMS TO BE AN INHERENT PROBLEM WITH THIS VEHICLE. I AM TAKING THIS OPPORTUNITY TO REGISTER MY COMPLAINT WITH THIS PRODUCT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299065January 11, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
1. NO EVENTS LEAD TO THE FAILURE. 2. THE DRIVER'S SIDE REAR SLIDING DOOR CABLE AND MOTOR OF A 2004 TOYOTA SIENNA XLE LIMITED QUIT WORKING, BROKEN CABLE. NOW WE ARE UNABLE TO OPEN / CLOSE SLIDING DOOR ON DRIVER'S SIDE. 3. HAVING CABLE/MOTOR REPLACED EST COST $1000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298826January 9, 2010
STEERING
2004 TOYOTA SIENNA: PROBLEMS WITH THE POWER STEERING. I LIVE IN MA AND DURING THE WINTER THE POWER STEERING WILL INTERMITTENTLY WORK. THERE IS NOT POWER STEERING FROM BETWEEN 10 AND 2 O'CLOCK AND THEN IT WILL KICK IN. ALSO IT WILL NOT RETURN TO ZERO ON ITS OWN. TRYING TO MAKE A TURN YOU HAVE TO PULL HARD AND THEN IT WILL KICK IN AND YOU ALMOST RUN INTO THE GUARDRAIL. AFTER PULLING BACK THE OTHER WAY IT IS HARD AND THEN ONCE IT KICKS IN I ALMOST DRIVE INTO ONCOMING TRAFFIC. I HAVE READ OTHER READERS COMPLAINTS ON "ABOUTAUTOMOBILE.COM" AND THERE IS A PROBLEM WITH THE INTERMEDIATE POWER STEERING SHAFT HAVE CORROSION ISSUES IN HIGH SALT AREA. TOYOTA HAS CHANGED THIS ON LATER MODELS SO THEY KNOW THERE IS A PROBLEM. I FEEL THIS IS A MAJOR ISSUE THAT WILL LEAD TO AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298675January 8, 2010
FUEL SYSTEM, OTHER, LATCHES/LOCKS/LINKAGES
I PURCHASED A 2004 TOYOTA SIENNA LE IN 2003. THE DATE THAT I WAS TO PICK UP THE BRAND NEW VAN I WAS INFORMED OF A RECALL. WHEN I PICK UP THE VAN I WAS TOLD THAT THE RECALL CONCERNING THE GAS TANK WAS MADE. NOW, THE GAS TANK IS LINKING, WHAT SHOULD I DO NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298724January 8, 2010
STRUCTURE:BODY:DOOR
A SIDE POWER SLIDING DOOR ON OUR TOYOTA SIENNA STARTED OCCASIONALLY MALFUNCTIONING A WHILE AGO, INITIALLY SIMPLY MAKING STRANGE NOISES WHILE OPENING AND CLOSING. THREE MONTHS AFTER THE EXPIRATION OF OUR WARRANTY, THE PROBLEM STARTED GETTING WORSE, WITH THE DOOR REQUIRING PHYSICAL ASSISTANCE TO COMPLETE OPENING OR CLOSING. FINALLY, THE DOOR SIMPLY GOT STUCK SHUT. WE, OR THE DEALERSHIP, ARE UNABLE TO OPEN THE DOOR AT ALL. FIRST, THIS IS HAMPERING THE REPAIRING OF THE DOOR, AS THE DEALERSHIP CLAIMS THEY HAVE TO RIP THE DOOR OUT TO FIX THE PROBLEM, THEREFORE REQUIRING THE PURCHASE OF A NEW DOOR IN ADDITION TO ALL THE OTHER REPAIR AND INSTALLATION COSTS. THIS IS PROHIBITIVELY EXPENSIVE TO US AT THE MOMENT, AND OUR CHILDREN AND WE THUS HAVE TO RIDE IN A MINIVAN WHERE A DOOR CAN'T BE OPENED, AND WHERE THE DOOR SENSOR BEEPS FROM TIME TO TIME, AS IF THE DOOR WAS IMPROPERLY SHUT. SECOND, WE FEEL THIS IS A SERIOUS SAFETY HAZARD. THE INABILITY TO OPEN THIS DOOR MIGHT IMPEDE OR PREVENT THE TIMELY EVACUATION OF OUR FAMILY IN CASE OF AN EMERGENCY (ACCIDENT OR OTHERS). IN ADDITION, THE BEEPING SUGGESTS THE DOOR IS IMPROPERLY SHUT AND WE FEAR IT MAY STRANGELY OPEN ONE DAY AS WE'RE DRIVING, JUST AS IT STRANGELY GOT JAMMED. THIS WOULD POSE A SERIOUS SAFETY HAZARD TO THE PASSENGERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298537January 7, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
OUR 2004 TOYOTA SIENNA XLE, POWER SLIDING DOORS WILL NOT OPEN, OR LATCH CLOSED ALL THE WAY. IT OCCURRED DURING A COLD SPELL IN OUR AREA, AND WE HAVEN'T BEEN ABLE TO FIX IT YET. IT IS A SAFETY HAZARD, AND EXTREMELY DIFFICULT TO GET MY INFANT AND MY OTHER CHILDREN IN AND OUT OF THE VAN WHEN BOTH DOORS WON'T OPEN. NEITHER WILL OPEN WITH THE POWER BUTTONS IN THE CAR, THE BUTTONS ON OUR KEYS, OR MANUALLY. THERE HAS BEEN NO WAY TO GET THEM OPEN, AND SINCE THEY AREN'T LATCHED CLOSED, THE VAN CAN'T BE LOCKED, AND WHEN I DRIVE IT CONTINUOUSLY BEEPS, ALERTING ME TO THE "OPEN" DOORS WHILE I AM DRIVING. ONCE AGAIN, I WOULD LIKE TO EMPHASIZE HOW UNSAFE THIS IS, AS IF THERE WAS AN EMERGENCY, THERE WOULD BE NO QUICK WAY THAT I, OR ANY EMERGENCY PERSONNEL COULD GET ANY PASSENGERS OUT OF THE BACK SEATS QUICKLY AND EFFICIENTLY. APPARENTLY IT COSTS MORE THAN $1200 PER DOOR FOR THE DEALER TO FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298563January 7, 2010
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
MY 2004 TOYOTA SIENNA MINIVAN SLIDING DOOR FREEZE SHUT OR PARTIALLY OPEN. SOMETIMES I CAN NOT GET THE DOORS OPEN TO GET MY KIDS IN OR OUT IN FREEZING WEATHER. ALSO, THEY FREEZE PARTIALLY OPEN AND WON'T SAFELY LOCK!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298576January 7, 2010
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
2004 TOYOTA SIENNA AUTOMATIC PASSENGER SIDE SLIDING DOOR STOPPED WORKING AND WOULDN'T SHUT. THIS DOOR ALSO CAME OPEN WITHOUT WARNING, PRESENTING A SAFETY HAZARD TO CHILDREN RIDING IN CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298651January 7, 2010
STRUCTURE:BODY
2004 SIENNA XLE POWER SLIDING DOOR FELL OFF. THE POWER SLIDING FUNCTION HAS BEEN A TROUBLESOME ISSUE WITH THIS DOOR FOR OVER 2 YEARS BUT SINCE IT DID NOT START TO FAIL UNTIL JUST AFTER THE WARRANTY PERIOD ENDED TOYOTA INSISTS THAT THERE IS NO ISSUE FOR THEM TO ADDRESS. WE HAVING BEEN USING THIS DOOR IN MANUAL OPENING MODE WITH POWER ASSISTED CLOSING FOR 2 YEARS. LAST WEEK THE CABLE BECAME SNAGGED IN THE MECHANISM BUT THE DOOR STILL WORKED IN FULL MANUAL MODE. 3 DAYS AGO MY WIFE PLACED OUR DAUGHTER IN THE VEHICLE AND WENT TO CLOSE THE DOOR. WHEN THE DOOR WAS NEARLY CLOSED THE TOP AND CENTER ROLLERS CAME OUT OF THEIR TRACKS AND THE DOOR FELL OFF THE VEHICLE IN HER HAND. THE SHARP BOTTOM EDGE OF THE DOOR NEARLY HIT HER TOES AND COULD EASILY HAVE SEVERED THE END OF HER FOOT. THE BOTTOM HINGE BRACKET IS NOW BENT AND THE BACK CORNER OF THE DOOR IS DAMAGED FROM STRIKING THE GROUND. DEALER QUOTE FOR THE REPAIRS IS OVER $4000. FROM READING VARIOUS POSTS ON THE INTERNET THIS WOULD APPEAR TO BE A COMMON DEFECT WITH THIS VEHICLE WHICH I CONSIDER TO BE A SERIOUS SAFETY ISSUE. I COUNT US FORTUNATE THAT NEITHER MY WIFE NOR MY DAUGHTER WERE SERIOUSLY INJURED BY THIS OCCURRENCE. HAD SHE NOT CAUGHT THE DOOR BEFORE IT STRUCK THE VEHICLE BESIDE HER OR SWUNG INWARDS TOWARD MY DAUGHTER WHO WAS SITTING RIGHT BESIDE IT, THE SITUATION COULD HAVE BEEN MUCH WORSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298527January 6, 2010
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
I HAVE A 2004 TOYOTA SIENNA MINIVAN. IT HAS TWO POWER SLIDING REAR DOORS THAT USE A CABLE TO OPEN AND SHUT. OVER THE PAST FEW MONTHS THERE HAS BEEN A GRINDING NOISE COMING FROM BOTH DOORS AND RECENTLY, ONE OF THE CABLES FINALLY SNAPPED, RESULTING IN THE DOOR TO BE UNUSABLE. I AM BEING TOLD BY TOYOTA THIS IS A $1200 REPAIR AS THE WHOLE DOOR MECHANISM NEEDS TO BE REPLACED, DESPITE THE FACT THE ONLY PROBLEM IS THE SNAPPED CABLE. THIS REPAIR IS ONLY FOR ONE OF THE DOORS. THE OTHER CABLE LOOKS AS IF IT COULD SNAP SOON, AT WHICH POINT IT WILL BE AN ADDITIONAL $1200 TO REPAIR. MY UNDERSTANDING OF THE ISSUE IS THAT THE CABLE HAD A PLASTIC COATING THAT DETERIORATES OVER TIME. THE COATING BECOMES DRY AND BRITTLE OVER TIME, CAUSING IT TO CRACK AND FALL OFF THE WIRE, LEAVING THE WIRES COMPLETELY VULNERABLE TO GETTING WET, RUST, FREEZE, ETC, ALSO RUBBING EXTENSIVELY UNPROTECTED AGAINST THE GEARS. AS THE BARE CABLE IS EXPOSED TO THE ELEMENTS, IT WEAKENS AND THE WHOLE CABLE SNAPS, MAKING THE DOOR JAM ALTOGETHER. AFTER READING SOME INFORMATION ON THE INTERNET, IT SEEMS THIS IS A COMMON PROBLEM WITH MANY TOYOTA SIENNA VANS AND THIS ISSUE SHOULD BE THE SUBJECT OF A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298253January 5, 2010
STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE SLIDING DOORS WOULD NOT OPEN AT ALL. HE TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT HE WOULD BE BILLED IF THEY PERFORMED A DIAGNOSTIC TEST. THE VEHICLE HAS NOT BEEN INSPECTED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CURRENT MILEAGE WAS APPROXIMATELY 42,000. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298308January 5, 2010
LATCHES/LOCKS/LINKAGES
2004 SIENNA DRIVER'S DOOR BEGAN TO CREAK AND THEN HAD DIFFICULTY OPENING AND CLOSING. INSPECTION SHOWED THE WELD BROKE. IT WAS NOT REPORTED UNTIL TWO WEEKS AFTER THE WARRANTY WAS OUT, AND THE TOYOTA EXTENDED WARRANTY WOULDN'T COVER IT. THEY QUOTED 2,000 TO 2,500 TO FIX IT. THEY SAID THIS PROBLEM HAS BEEN OCCURRING, BUT ONLY ON THE DRIVER'S SIDE. WHEN YOU HEAR THE CRACKING SOUND, TAKE IT IN RIGHT AWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298314January 5, 2010
VEHICLE SPEED CONTROL
MY 2006 TOYOTA SIENNA'S ACCELERATOR GETS STUCK IN THE ACCELERATION POSITION. I WAS ENTERING THE HIGHWAY SO I WAS QUICKLY ACCELERATING TO MERGE WITH TRAFFIC AND ONCE I MERGED WITH TRAFFIC I RELEASED THE ACCELERATOR PEDAL TO ADJUST MY SPEED AND THE PEDAL REMAINED IN ACCELERATION MODE AND I WAS UNABLE TO STOP IT. I TRIED PRESSING THE BRAKE PEDAL TO STOP OR DECREASE THE ACCELERATION AND THAT DIDN'T WORK. I TRIED DEPRESSING THE ACCELERATOR PEDAL AGAIN TO SEE IF IT WAS STUCK AND THAT DIDN'T WORK. EVENTUALLY THE ACCELERATION STOPPED ON ITS OWN. THIS HAS HAPPENED TO ME TWICE AND MY HUSBAND ONCE. SO FAR THIS HAS OCCURRED THREE TIMES SINCE WE'VE HAD THE VEHICLE. I TOOK IT INTO A TOYOTA DEALER WHERE THEY RECORDED MY ISSUE ON THE SERVICE INVOICE ON 2/17/07 AND WERE UNABLE TO DUPLICATE THE ISSUE AND REMARKED THAT MY FLOOR MATS WERE UPSIDE DOWN AND THAT I SHOULD INSTALL THEM PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297945January 4, 2010
STRUCTURE:BODY
REAR LIFT GATE WAS IN THE OPEN POSITION. WHILE I WAS STANDING UNDERNEATH IT, WITHOUT WARNING IT SUDDENLY FAILED STRIKING ME IN THE HEAD AND PUSHING ME INTO THE REAR BUMPER. FORTUNATELY, OTHER THEN A SORE HEAD FOR A FEW MOMENTS I WAS NOT INJURED. HAD I NOT BEEN STANDING UNDER THE LIFT GATE AT THE TIME IT WOULD HAVE CLOSED ON MY THREE YEAR OLD POSSIBLY CAUSING SEVERE INJURIES OR KILLING HER. SINCE THE INCIDENT THE PROBLEM HAS PERSISTED. IT WILL LIFT INTO THE OPEN POSITION AND REMAIN OPEN FOR A SHORT (UNPREDICTABLE) PERIOD OF TIME THEN SUDDENLY SLAM SHUT. CURRENTLY WE HAVE TO HAVE ONE PERSON HOLD THE LIFT GATE OPEN WHILE LOADING OR UNLOADING THE MINI-VAN. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10297982January 4, 2010
STRUCTURE:BODY
I HAVE A 2004 TOYOTA SIENNA MINIVAN. EVERY YEAR WHEN THE TEMPERATURE IS BELOW FREEZING AND THERE IS EVEN SLIGHT PRECIPITATION, MY SLIDING DOORS FREEZE SO I AM NOT ABLE TO OPEN THEM AT ALL OR EVEN CLOSE THEM COMPLETELY. I HAVE BEEN TO THE DEALER REPEATEDLY. THEY HAVE LUBRICATED THE SEALS BUT IT HAS NOT SOLVED THE PROBLEM. THE DEALER ACKNOWLEDGES THIS IS A DESIGN PROBLEM WITH THIS MODEL AND THAT TOYOTA IS AWARE BUT WILL DO NOTHING ABOUT IT. MY DAUGHTER WAS RECENTLY INJURED GETTING INTO THE REAR DOOR WHEN SHE SLIPPED. I LIVE IN FEAR THERE WILL BE A CAR ACCIDENT OR EMERGENCY WHERE MY CHILDREN WILL NOT BE ABLE TO EXIT THE VAN. PLEASE HELP ME WITH THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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