Toyota Sienna Complaints

9,048 consumer complaints on file.

#10303595February 1, 2010
VEHICLE SPEED CONTROL
2009: ONE INCIDENT SEVERAL MONTHS TO A YEAR AGO IF I AM NOT MISTAKEN THAT MY CAR ACCELERATED. IT FELT LIKE MY CAR HAD INCREASED BY A SIGNIFICANT AMOUNT IN MPH. I THOUGHT I PRESSED THE GAS. I ATTEMPTED TO ACCELERATED A BIT BUT THE CAR APPEARED TO ACCELERATE ON ITS OWN. I BELIEVE I STEPPED ON THE BRAKE AT SOME POINT BUT IT DID NOT CHANGE THE ACCELERATION. I CAN'T SAY IF I PUT ON BRAKES FIRST TO SLOW MYSELF DOWN OR ACCELERATED. HOWEVER, I DO KNOW NEITHER ONE AFFECTED THE CAR FROM THE ACCELERATION. THE ACCELERATION STOPPED ON ITS OWN. I HAVE NOT HAD ANY OTHER INCIDENT BUT I AM ACUTELY CAUTIOUS WHEN DRIVING BECAUSE THAT INCIDENT DID SEEM UNUSUAL AND WORRISOME AT THE TIME. I DID NOT REPORT B/C I PLACED IT AS ISOLATED. I , HOWEVER, WANT TO ENSURE THE SAFETY OF OTHERS AND MY FAMILY. I AM SURE OF THIS EXPERIENCE AS AN OCCURRENCE THAT SHOULD BE REPORTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303716February 1, 2010
ENGINE AND ENGINE COOLING
2003 TOYOTA SIENNA, SPONTANEOUS, UNCONTROLLED ACCELERATION. FIRST OCCURRENCE ON OR ABOUT 7/20/09. AT LEAST 3 SUCCESSIVE OCCURRENCES. TOYOTA DEALER (LARRY H MILLER BIG TOYOTA CITY) WAS ABLE TO DUPLICATE PROBLEM IN ROAD TESTS. WHEN IT HAPPENED TO ME, I THREW TRANSMISSION IN NEUTRAL. ENGINE HIT REDLINE IN TIME IT TOOK TO TURN KEY TO OFF.(1-2 SECONDS) FIRST MIS IDENTIFIED AS STICKING THROTTLE CABLES. TOYOTA REPLACED CABLES EVENTUALLY (AFTER RECURRENCE) REPLACED THROTTLE BODY. WIFE NEARLY HAD ACCIDENT WITH FIRST OCCURRENCE, HAD TO STAND ON BRAKES TO GET CAR STOPPED. SHUT DOWN VEHICLE IN LEFT TURN LANE ON BUSY SIX LANE ROAD. VEHICLE TOWED. I HAD TO REPLACE BRAKES/ROTORS. ABLE TO AVOID ACCIDENT WITH RECURRENCE BY SHOWING WIFE HOW TO THROW TRANSMISSION IN NEUTRAL AND SHUT DOWN VEHICLE. WIFE DOES NOT TRUST VEHICLE ALTHOUGH NEW THROTTLE BODY SEEMS TO HAVE SOLVED PROBLEM. TOYOTA KEPT VEHICLE TWICE FOR TOTAL OF TWO WEEKS, WE PAID OVER $1,300. TOYOTA NEVER ACKNOWLEDGED NOR ACCEPTED RESPONSIBILITY FOR THIS SERIOUS SAFETY ISSUE. OFFERED FREE CAR WASH WHEN WE COMPLAINED TO SERVICE MANAGER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303413January 31, 2010
VEHICLE SPEED CONTROL
TOYOTA SIENNA 2008 MODEL. HALTED TO MAKE A TURN IN A PARKING LOT, LESS THAN 5-10MPH. SUDDENLY ACCELERATED AND HIT ANOTHER VEHICLE EVENTHOUGH I WAS PRESSING HARD ON THE BRAKE PEDAL. NOT MENTIONED IN THE RECENT VEHICLE RECALL BY TOYOTA. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10303446January 31, 2010
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
SLOWING AS I APPROACHED A FOUR-WAY STOP, MY BRAKES FAILED TO STOP. I HEARD A LOUD NOISE (MY HUSBAND, A MECHANICAL ENGINEER SAYS IT IS THE ANTI-LOCK BRAKES) AND THE BRAKES DON'T WORK. ON THE FOURTH BRAKING ATTEMPT THEY WORKED. THIS IS THE THIRD TIME THIS HAS HAPPENED. EACH TIME WAS AT A SLOW SPEED, AFTER A RAIN, BUT NOT RAINING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303118January 29, 2010
STRUCTURE
ON JAN. 25,2010, MY SON OPENED THE PASSENGER SIDE POWER SLIDING DOOR OF MY 2005 TOYOTA SIENNA AS USUAL. HOWEVER, WHEN HE WENT TO PRESS THE BUTTON TO CLOSE IT. IT WOULD NOT CLOSE. UPON OBSERVATION, I NOTICED THE CABLES WHICH OPERATED THE DOOR WERE HANGING OUT. WHEN I TRIED TO CLOSE THE DOOR USING ANOTHER DOOR CONTROL, IT DID NOT WORK EITHER. I ALSO TRIED TO MANUALLY CLOSE THE DOOR AND THIS WOULD NOT WORK EITHER. IT APPEARED THAT THE BACK CABLE WOULD NOT RETRACT, SO THE DOOR WOULD NOT CLOSE. I CONTACTED THE TOYOTA SERVICE DEPARTMENT AND THEY COULDN'T PROVIDE ME ANY DIRECTIONS UNTIL I BROUGHT THE CAR IN. AFTER SEEING THE PROBLEM, I WAS GIVEN AN ESTIMATED RANGE OF $1300-$2000. UPON DOING AN INTERNET SEARCH, I HAVE FOUND THIS TO BE A PROBLEM AS FAR BACK AS 1999 AND YET IS STILL AN ONGOING PROBLEM TODAY. THE ONLY DIFFERENCE IS THAT WHEN ASKING FOR ASSISTANCE FROM TOYOTA TO MAKE A REPAIR THAT WILL INEVITABLY HAPPEN, THEY HAVE REDUCED THE AMOUNT OF ASSISTANCE FROM 50% TO 15%. IT IS DISAPPOINTING AND EXPENSIVE TO HAVE A FAILURE OCCUR, EVEN WHEN YOU FOLLOW PROPER OPERATING PROCEDURE, I.E. PRESSING THE BUTTON TO OPEN THE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303156January 29, 2010
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES, EQUIPMENT
WE HAVE A 2010 TOYOTA SIENNA XLE. THE PROBLEM IS WITH THE AUTOMATIC DOORS AND KEY FOB AND BACK HATCH DOOR. THE KEY WILL UNLOCK AND IMMEDIATELY RELOCK ALL THE DOORS. IF YOU TOUCH THE BUTTONS TO ACTIVATE SLIDING DOORS THEY WORK OFF AND ON. THE BIG PROBLEM THOUGH IS THE BACK DOOR - THE TRUNK. IT OPENS AND THEN AS YOU ARE GOING INTO THE TRUNK YOU DON'T KNOW IT IS CLOSING ON YOU. THIS HAS NOW HAPPENED AT LEAST 12 TIMES. I AM CONCERNED IF MY CHILD IS IN TRUNK GETTING BAGS. IT SEEMS SOME "EYE" MUST SEE AND THE DOOR STARTS RISING AGAIN. BUT I HAVE BEEN HIT IN THE BACK AND HEAD A FEW TIMES. MY CONCERN IS WHAT IF THE SENSOR DOES NOT ACTIVATE AND YOU ARE STUCK IN THE DOOR/BUMPER AREA? I AM TAKING CAR TO DEALERSHIP BUT THEY CLAIM TO HAVE NEVER HEARD OF A PROBLEM LIKE THIS. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10302935January 28, 2010
LATCHES/LOCKS/LINKAGES
FROZEN DOORS DO NOT CLOSE ON 2005 TOYOTA SIENNA XLE LIMITED. ONCE THE CAR HEATS UP, THE DOORS WILL CLOSE, BUT IT IS A SERIOUS PROBLEM WITH CHILDREN IN THE PASSENGER SEATS. THIS IS NOT AN ISOLATED PROBLEM, AS IT SEEMS THERE ARE MULTIPLE PEOPLE WITH THE SAME ISSUE THROUGHOUT THE UNITED STATES AND CANADA. (GOOGLE IT!) *TW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302965January 28, 2010
FUEL SYSTEM, OTHER
I OWN A 2004 TOYOTA SIENNA. I HAVE HAD ISSUES WITH A SLUGGISH ACCELERATOR THAT SUDDENLY "GIVES". I HAVE TAKEN IT TO THE DEALER AND INDEPENDENT MECHANICS AND NEITHER HAVE RESOLVED THE ISSUE. I HAVE DOCUMENTATION OF REPAIRS, CLEANING THE FUEL INJECTORS, REMOVING THE CARPETS, ETC. NOTHING HAS WORKED AND AM WORRIED WHY THE SIENNA HAS NOT BEEN INCLUDED IN THE RECALL. *TW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302973January 28, 2010
ENGINE AND ENGINE COOLING:ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I AM REPORTING ANOTHER TOYOTA STICKY ACCELERATOR PEDAL. OUR 1999 SIENNA MINIVAN HAS HAD 3 INCIDENTS OF STUCK ACCELERATOR, THE MOST RECENT WAS JAN. 21, 2010. I BELIEVE IT HAS BECOME "STUCK" BETWEEN 40 AND 45MPH. OTHER INCIDENTS WERE IN SUMMER (CANNOT REMEMBER DATE) AND OCTOBER 2009. THE 1ST INCIDENT WAS BRIEF AND CORRECTED QUICKLY BY PUSHING DOWN ON THE PEDAL TO "FREE IT", THE 2ND INCIDENT REQUIRED BRAKING AND PUTTING THE CAR IN NEUTRAL AND SHOVING THE PEDAL WITH MY FOOT TO THE LEFT AND RIGHT TO FREE IT UP. I WAS ABLE TO DRIVE THE CAR TO THE SHOULDER, TURNED THE CAR OFF AND THEN THE PEDAL SEEMED TO WORK OK, ALTHOUGH A BIT SLUGGISH RESPONSE. OUR MECHANIC FIXED THE THROTTLE BODY AND THE CAR HAS NOT HAD ANOTHER INCIDENT UNTIL LAST WEEK. THE MOST RECENT INCIDENT WAS MORE HARROWING IN THAT THERE WAS NOT MUCH ROOM TO MANEUVER THE CAR SINCE WE WERE HEADED FOR LOTS OF CARS STOPPED AT A TRAFFIC LIGHT. I TRIED TO SLOW THE CAR BY BRAKING HARD WITH THE LEFT FOOT AND SHOVING THE ACCELERATOR. PEDAL DOWN AND SIDE TO SIDE WHILE IN NEUTRAL BUT THIS DID NOT WORK QUICKLY LIKE THE OCTOBER INCIDENT. I WAS ABLE TO PULL OVER TO A SHOULDER BEFORE CRASHING BUT IT TOOK MUCH LONGER FOR THE CAR TO STOP THIS TIME, AND I ACTUALLY THREW THE CAR IN PARK TO STOP THE CAR! I TURNED OFF THE CAR AND AFTER A FEW MINUTES, WAS COMPOSED ENOUGH TO DRIVE IT. OUR DEALER WILL CHECK THE CAR JAN 29. THE FLOOR MAT DOES NOT APPEAR TO BE INVOLVED JAMMING INTO THE PEDAL, SO IT IS PROBABLY A MECHANICAL "CATCH" THAT IS GETTING HUNG UP WHEN THE PEDAL IS DOWN A CERTAIN DISTANCE. WE THOUGHT THE SAFETY GURUS WOULD WANT TO KNOW. LUCKILY NO CRASHES HAVE OCCURRED YET! *TW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303024January 28, 2010
SERVICE BRAKES, ELECTRIC, VEHICLE SPEED CONTROL
I DRIVE A 2002 TOYOTA SIENNA XLE AND HAVE EXPERIENCED A LURCHING/ACCELERATING WHEN I AM AT A FULL STOP. WHEN IT HAPPENS (WHICH IS BECOMING MORE FREQUENT) IT SEEMS AWKWARD. NOW, I WONDER IS THIS PART OF THE ACCELERATOR PROBLEM TOO? *CW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303027January 28, 2010
STRUCTURE:BODY:DOOR
WHEN USING MY REMOTE DOOR OPENER, MY AUTOMATIC SLIDING DOORS DO NOT FULLY OPEN.*CW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303061January 28, 2010
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
IN APRIL 2009 THE ACCELERATOR STUCK ON MY 2009 TOYOTA SIENNA VAN. THE DEALER FAILED TO REPLICATE THE PROBLEM AND NEITHER THE DEALER NOR TOYOTA HAS MADE ANY PROGRESS TO RESOLVING. NOW I SEE WHERE A VAST NUMBER OF OTHER TOYOTA VEHICLES ARE SIMILARLY PLAGUED AND MY CONFIDENCE IN THE SIENNA IS FURTHER ERODED. PLEASE HELP! TW*
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302534January 27, 2010
VEHICLE SPEED CONTROL
SUDDEN ACCELERATION BANK DRIVE THROUGH AFTER COMPLETING BUSINESS TRANSACTION. AFTER STEPPING ON THE ACCELERATOR CAR LEAPED FORWARD SUDDENLY GOING OVER A BERMANS CRASHING INTO TWO VEHICLESD AMAGING BOTH MY VEHICLE WAS TOTALLED*CW
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10302569January 27, 2010
STRUCTURE:BODY:DOOR
PASSENGER SIDE REAR SEAT DOOR CABLE SNAPPED RENDERING DOOR INOPERABLE AND A SAFETY PINCH POINT. DOOR WILL ONLY OPEN TO ABOUT 3 FEET AND THEN WILL AUTOMATICALLY CLOSE. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302583January 27, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT HAS A 2007 TOYOTA SIENNA. THE CONTACT STATES THAT THE VEHICLE IS IDLING EXTREMEY HIGH. THE VEHICLE WILL PULL OFF VERY FAST FROM THE LIGHT AND WILL ACCELERATE EVEN ON A HILL. THE CONTACT FEELS THIS MAY BECOME A SAFETY HAZARD. THE CONTACT STATED THAT THE VEHICLE SEEMS TO BE PULLING AWAY EVEN WHEN THE BRAKE IS PRESSED. THE FAILURE MILEAGE WAS 500 AND THE CURRENT MILEAGE WAS 14959.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302648January 27, 2010
VISIBILITY, VISIBILITY:REAR WINDOW WIPER/WASHER
2004 TOYOTA SIENNA MINI VAN - WINDSHIELD CRACKS IMMEDIATELY EVEN IF IT RECEIVES AN EXTREMELY SMALL (LESS THAN HALF A MILIMETER) STONE CHIP ON THE EDGES OF THE WINDSHIELD. AS SOON AS THERE IS AN EXTREMELY SMALL STONE / PEBBLE CHIP, IT WILL CRACK RIGHT AWAY. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302269January 26, 2010
STRUCTURE
CONTACT OWNS A 2004 TOYOTA SIENNA LE WITH MANUAL LIFTGATE. THE LIFTGATE USED TO WORK PROPERLY - SUDDENLY ON A COLD WINTER DAY IT STOPS WORKING ANYMORE, CONTACT CAN HEAR A HISS AND THE DOOR FALLS DOWN. CONTACT CAN SEE VISIBLE OIL LEAK AROUND THE GAS STRUT. AFTER THAT, IT'S HEAVY TO OPEN THE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302356January 26, 2010
INTERIOR LIGHTING
TOYOTA SIENNA 2006 - REPEATED FAILURE OF FUSE CAUSING INTERIOR LIGHTS TO NOT WORK. THIS IS A SAFETY HAZARD WHEN ENTERING THE CAR AT NIGHT AS YOU CANNOT SEE THE IGNITION NOR ANYTHING ELSE IN THE CAR. FUSE HAS BEEN REPLACED BY DEALER AND AFTER EACH REPLACEMENT, LIGHTS WORK TEMPORARILY & THEN THE FUSE BLOWS. ONLINE SEARCH ON GOOGLE SHOWS MANY OTHER SIENNA OWNERS HAVE SAME PROBLEM SO THIS IS NOT AN ISOLATE CASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302377January 26, 2010
STRUCTURE:BODY:DOOR
THE PASSENGER POWER SLIDING DOOR ON MY 2004 TOYOTA SIENNA XLE HAS FAILED RESULTING IN THE DOOR BEING INOPERABLE. NO EXTRAORDINARY EVENTS LEAD UP TO THE FAILURE, JUST NORMAL USE. THE FAILURE, IN THIS CASE THE MOTOR FAILED, RENDERS THE DOOR COMPLETELY INOPERABLE, MEANING IT CANNOT BE OPENED OR CLOSED. IN ORDER TO OPERATE IT MANUALLY, THE CABLE CONNECTED TO THE MOTOR MUST BE CUT, AND IN ORDER TO OPERATE THE DOOR AUTOMATICALLY, THE MOTOR MUST BE REPLACED AT A COST OF $2,019 FOR PARTS AND LABOR. ADDITIONALLY, THE VEHICLE WAS TAKEN TO THE LOCAL TOYOTA DEALER WHO ALSO CHECKED THE DRIVER SIDE SLIDING DOOR AND NOTED THIS DOOR, IN ADDITION TO THE PASSENGER DOOR, WAS GETTING READY TO FAIL TOO. I FOUND ONLINE A TOYOTA TECHNICAL SERVICE BULLETIN EL004-04, NOT A RECALL, BUT CLEARLY STATES THE FAILURE PROBLEM AND THE ENSUING PRODUCTION DESIGN CHANGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302406January 26, 2010
SERVICE BRAKES, HYDRAULIC
LAST YEAR I WAS DRIVING MY 2005 TOYOTA SIENNA, AND A LINE OF DUCKS WALKED OUT IN FRONT OF MY CAR. I SLAMMED ON THE BRAKES BUT THE CAR JUST KEPT GOING, RUNNING OVER A DUCK AND STOPPING ABOUT 30 FT LATER. I THOUGHT MAYBE I WAS TOO SLOW TO BRAKE. THEN A COUPLE OF WEEKS LATER A MAN WALKED OUT FROM BEHIND A TRAILER AND I TRIED TO SLAM ON THE BRAKES (I WAS ONLY GOING ABOUT 20 MPH). THE MAN SAW ME AND HAD TIME TO GET OUT OF THE WAY THANKFULLY SINCE THE CAR DIDN'T STOP UNTIL 10 FT AFTERWARDS. I BROUGHT THE CAR TO MY DEALER AND THEY SAID 'THE MASTER CYLINDER IS BYPASSING' AND REPLACED IT. I DON'T HAVE THE OLD PART. HOWEVER, I WANTED TO MAKE SURE YOU KNEW ABOUT IT, BECAUSE IT WAS NOT OBVIOUS DURING NORMAL DRIVING, ONLY WHEN I HAD TO STOP QUICKLY. AND SOMEONE COULD EASILY HAVE BEEN KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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