Toyota Sienna Complaints

9,048 consumer complaints on file.

#11606623August 5, 2024
UNKNOWN OR OTHER
Rear ac system the line is too close to the rear tire which was replaced once yet it is so close it gets friction and wears a hole in the line . Dangerous for people in the rear that may be inhaling a/c vapor while ac is running with a leak . Also bad for environment. There is no clearance the tire is almost right on the line so when you hit a bump you are rubbing it . Repair man says he has had to repair several lines more than once because of them being placed too close to the rear tire . Date below is third time this happened same vehicle. First was in 2016 second was 2018
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605484July 30, 2024
POWER TRAIN
This is a reoccurring issue on numerous occasions but the transmission programming is a danger to drivers when it is in economy mode (the default setting when car starts up). The transmission constantly starts at a higher gear (3rd or 4th) and reduces throttle input from a stop. It makes for a slower takeoff when making a right turn on the stop sign because the engine would be lugging. Similarly when trying to overtake or merge lanes and you try to speed up the vehicle, the car does not want to downshift. The above mentioned problems are not there when eco-mode is disabled or the car is put into sport mode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605164July 29, 2024
UNKNOWN OR OTHER
Something under the hood caught on fire while I was driving with my son, and I pulled over. I was stopped at a red light when I first noticed smoke when I was looking in the rearview mirror. The gauges and lights never indicated anything was wrong, which I was looking at while the car was smoking and I was trying to find a place to pull over. There was smoke billowing up from the hood and all around and in the back of the van. By the time the fire department got the fire out, most of the front was melted. When pulling over the brakes were hardly responsive. The vehicle is at the wrecker and has not been inspected.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11605251July 29, 2024
STRUCTURE:BODY, VEHICLE SPEED CONTROL, SERVICE BRAKES
I was pulling my 2011 Toyota Siena into a parking space. My foot was on the brake and the car was going about 5 mph. The car made a slight sound, along with a perceptible yet small physical shift, and (while my foot was on the brake) independently accelerated with tremendous force. It was like it was ignited. The car hit a concrete pole and was totaled. The acceleration over-rode the brake. No one was hurt. The concrete pole averted what could have been a catastrophic accident, had we hit pedestrians, or had we rear ended a car or truck on the freeway. The brakes failed as the car jumped into independent acceleration. My safety and the safety of my passenger were both at risk. As I said, in a different situation, we might have hit pedestrians, or gone through the wall of the grocery store and hit customers. The concrete pole saved us and others. The mechanic at the service center where the car was towed said it was impossible to discern if there had been a failure in the system of the car - though clearly both my passenger and myself experienced that failure in the car's ability to override an independent, forceful acceleration not caused by the driver. There was no warning of any kind. On the Edmunds site, there are many, many testimonials by other drivers of the Toyota Siena of similar, frightening experiences of independent acceleration. It is terribly dangerous and should be investigated. If there is not a recall on this vehicle, there should be. This is a potentially catastrophic defect.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11605292July 29, 2024
SEATS
The 3rd row seats do not remain stowed when passing over a speed bump or dip in the road. Depending upon the speed of the vehicle, the seats might jump up several inches and almost return to the fully stowed position with a loud thud. The seats then bounce up a few inches from the fully stowed position and remain unsecured. It's possible that the seats might unexpectedly fully open at higher speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604798July 26, 2024
ELECTRICAL SYSTEM, ENGINE, STEERING
I was driving around 30 MPH when the vehicle suddenly turned off. The engine stopped running, all instrumentation turned off, no power steering and no brakes. The car became uncontrollable until it coasted to a stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604502July 25, 2024
AIR BAGS
The contact owns a 2021 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603012July 17, 2024
AIR BAGS
The contact owns a 2021 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602345July 15, 2024
UNKNOWN OR OTHER
Sun roof leaking or clogging causing water to get inside vehicle. Causing extensive damages and malfunctions
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602500July 15, 2024
SEAT BELTS
My child [XXX] ) engaged the automatic locking retractor (ALR) and as it wound back in it wrapped around his neck. By the time we got to him it was tight enough that it was difficult to move or rotate or slide the seatbelt over his head, and we ultimately cut the seatbelt to free him. In addition to the actual safety incident, I was very surprised to learn that this was even possible. I had never heard of this safety issue, and had absolutely no game plan or awareness about this issue. I saw the SBIR program addressing innovation in ALR systems which is exciting! However I would also strongly encourage some sort of awareness campaign or warning messaging to raise awareness and ensure parents keep belt cutters in their cars. Thanks for your time and considering our incident for future regulation, innovation, and awareness campaigns! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601985July 14, 2024
WHEELS
On 8/22/2022 I had to replace the 2 front tires with MIM-Supreme Tour 18 inch tire 235/55R18. On 8/22/2022 I had 162,323 miles on the 2012 Toyota Sienna XLE 4 months later and 17,252 miles driven - the 2012 Toyota Sienna now has 179,575 miles and on 12/28/2023 the 2 front tires again have to be replaced - Matrix Toyr RS 11 on 18 inch rims. Now its July 2024 - again 6 months and now 6,700 miles and just the front tires are bald and dangerous to drive if any moisture on the road. All these tires are slated for 50,000 miles and I and not getting even half the mileage. Most driving is on highways and regular maintenance occurs on the car. this car should be designed to go at least 25,000 miles ( so once a year ) on a set of tires. I do not drive fast nor aggressive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601629July 12, 2024
UNKNOWN OR OTHER
Sunroof exploded out of nowhere. Extremely loud. Sounded like a gunshot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601309July 11, 2024
SERVICE BRAKES
when approaching a red light (or any attempt to slow down) and I press on the brakes, some times the car starts to de-accelerate normally, and then a second or two later, de-acceleration stops for a brief moment. Eventually, the breaking system makes the car stop, but the distance it runs until total stop has definitely been compromised.... plus, the scare factor is concerning. This happens randomly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601270July 11, 2024
UNKNOWN OR OTHER
I turned in my Toyota on 7/10/24 for a recall on the sliding doors and was told the vehicle needed tobe taken to the mobility dealer; SacVans Mobility, that modified it, for the repair. SacVans said they wanted a diagnostic fee first before they would decide to fix it or not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600785July 10, 2024
SERVICE BRAKES
While braking car will lunge forward regardless of speed. It happens several times a week since purchase of vehicle. I had a few near miss accidents where I almost collided with a vehicle in front of me. There is no warning lamp indicator for this event. Investigating on the internet gave me insight that this is a common problem not being addressed by Toyota.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600923July 10, 2024
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2023 Toyota Sienna Hybrid. The contact stated that while attempting to use the automatic sliding doors, the driver’s and passenger’s side sliding doors failed to close securely. The contact stated that the doors had to be forcefully closed. There was no warning light illuminated. The contact was concerned that the failure could cause an injury or death during the failure. The dealer was not contacted but the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600175July 8, 2024
SERVICE BRAKES
While slowing down to about 10mph to turn, brakes suddenly disengage and the car lurches forward. This happens every day, sometimes multiple times a day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600219July 8, 2024
SERVICE BRAKES
When braking vehicle will accelerate for a brief 1-2 seconds then go back to braking, causing sudden jolts forward and increase distances needed to stop the vehicle, this was only noticed recently in the last 6 months and are at 20K miles as of July 2024, but is becoming more and more frequent, this happened twice on 7/8/2024
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599576July 6, 2024
SEATS
Rear foldable seats do not lock down into compartment. They bounce up when you stop just a little hard. Cable has already broken when this occurs. Anything laid on top of these seats when folded will be ejected inside of car. Hitting driver in the head. This is very dangerous. Already brought to dealer and complained and nothing was done. They said that's the way it is. Someone will die if this problem is not taken care of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596860June 26, 2024
AIR BAGS
The contact owned a 2018 Toyota Sienna The contact stated while driving 70 MPH, the contact was rear-ended and the vehicle lost control and the vehicle rolled over multiple times and fell into a ditch. The contact stated that the side air bags did deploy but the front air bags did not deploy vduring the accident. Medical attention was given to the contact and her family in which they were transported to the local emergency room. The contact stated she and her family suffered injuries the contact stated she had bruised ribs a contusion to her hip and her shoulder and a bruised lung. The contact daughter suffered a concussion neck and shoulder and was diagnosed with manubrium in her back. The contact son suffered a concussion contusion on his abdomen and neck. The contact spouse suffered an injured wrist finger injury and possibly broken ribs and all of the family suffered from whiplash. A police report was filed. The vehicle was towed to a local towing company and the vehicle was released to the insurance to be sent to CO-part. The dealer was contacted and the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 117,000.
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0

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