Toyota Sienna Complaints

9,048 consumer complaints on file.

#10427744September 28, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING 40 MPH THE SRS FAILURE LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN THE DEALER, BUT THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427810September 28, 2011
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
POWER SLIDING DOOR LOCKS AND WONT OPEN. ITS A SIMPLE POWER DOOR LOCK, WHEN MALFUNCTION, NO ONE CAN OPEN THE DOOR, AND ITS SERIOUS RISK HAZARD. TOYOTA DEALER CHARGES $700 TO REPAIR A DOOR BECAUSE THEY SAY THE WARRANTY OVER AFTER 30K MILES. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427817September 28, 2011
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, ELECTRICAL SYSTEM
POWER SLIDING DOOR STUCK. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427557September 27, 2011
UNKNOWN OR OTHER
VEHICLE WAS IN PARK ON A FLAT STREET. I WANTED TO MOVE THE VEHICLE FORWARD, SO I DEPRESSED THE BRAKE, AND BEGAN SHIFTING THE (AUTOMATIC) SHIFTER TO DRIVE. THE GEAR SHIFT LEVER NEVER MADE IT TO THE DRIVE POSITION. AS I MOVED THE LEVER, THE CAR SHOT BACKWARDS, STRIKING A VEHICLE BEHIND ME WITH TREMENDOUS FORCE. I HAVE HAD THE SAME MODEL CAR FOR OVER 7 YEARS AND NEVER HAD THIS HAPPEN. I CANNOT FIGURE OUT HOW OR WHY THE CAR ACCELERATED (FORCEFULLY) IN REVERSE AS I WAS SHIFTING INTO DRIVE. *TT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10427636September 27, 2011
STRUCTURE:BODY:DOOR
LEFT SIDE REAR MECHANISM BROKE. CABLE SNAPPED ON THE SLIDING DOOR. ALMOST HIT MY CHILD IN THE FACE. POWER SLIDING NO LONGER OPERABLE MUST OPEN MANUALLY WHICH IS VERY HARD FOR A CHILD. COST TO REPAIR IS $2000.00 BY THE LOCAL TOYOTA DEALERSHIP. TOYOTA DID COVER IT UNDER WARRANTY AFTER I CALLED THE TOYOTA CUSTOMER CARE NUMBER BECAUSE IT WAS JUST DAYS AFTER THE 3 YEAR WARRANTY HAD EXPIRED. 8/11 RIGHT SIDE REAR MECHANISM BROKE (OTHER DOOR). CABLE SNAPPED AGAIN. TOLD WE SHOULD NOT USE DOOR UNTIL REPAIRED WHICH WE WILL BE PAYING FOR THIS TIME. SEEMS LIKE THESE DOORS ARE POORLY DESIGNED AND DANGEROUS WHEN INOPERABLE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427645September 27, 2011
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
THE MOTOR ON THE SLIDING POWER DOOR FAILED. I CALLED TOYOTA AND WAS TOLD I WOULD HAVE TO PAY TO REPAIR IT. I HAVE AN EXTENDED WARRANTY ON MY CAR BUT IT IS NOT A COVERED COMPONENT. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427664September 27, 2011
UNKNOWN OR OTHER
THE SLIDING PASSENGER SUDDENLY FAILED TO OPERATE. CAN NOT EVEN MANUALLY CLOSE THE DOOR. APPEARS TO BE AN ISSUE WITH CABLE. HAD TO DRIVE HOME WITH THE DOOR OPEN. VERY UNSAFE WITH LITTLE CHILDREN IN THE VEHICLE! THERE WAS NO WAY TO MANUALLY OVERRIDE THIS ISSUE EITHER! *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427243September 26, 2011
EQUIPMENT, ELECTRICAL SYSTEM
PURCHASED NEW 2010 SIENNA VAN. REMOTE CONTROL FAILED BEGINNING OF SEPT 2011. TOOK IT BACK TO DEALERS AND WAS CHARGED TO RE-PROGRAM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427479September 26, 2011
STRUCTURE:BODY, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN SHE OPENED THE PASSENGER SIDE AUTOMATIC SLIDING DOOR BUT THE DOOR WOULD NOT CLOSE. THE CONTACT EXAMINED THE DOOR AND NOTICED THAT IT WAS DETACHED FROM ITS TRACKS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 78,000. UPDATED 01/10/12*LJ THE PASSENGER DOOR CAME APART. THE DEALER REPLACED THE ROLLER HINGES, ELECTRIC MOTOR, CABLES AND SLIDING DOOR RAILS. UPDATED 03/12/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427066September 25, 2011
SEAT BELTS, ELECTRICAL SYSTEM, STEERING, STRUCTURE:BODY:DOOR
1. SECOND ROW SEAT BELT LOCKED TIGHT TO PASSENGER (UNABLE TO LOOSEN) DURING STEADY SPEED AS WELL WHEN IN STANDBY. NEED TO UNLATCH AND FULLLY RETRACT IN ORDER TO EXTEND IT OUT AGAIN. 2. RACK AND PINION STARTS LEAKING POWER STEERING FLUID AND STARTS GENERATING NOISE WHEN MAKING A TURN. 3. PASSENGER SIDE SLIDE DOOR FAILS TO OPEN FROM INSIDE AND BY REMOTE. FURTHER RESEARCH CONFIRMED FAILURE OF LOCK RELEASE ACTUATOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427056September 24, 2011
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
UPON RETURNING HOME FROM PICKING UP MY CHILD AT SCHOOL, I WAS UNABLE TO CLOSE THE LEFT SLIDING DOOR TO THE VAN. I TRIED WITH ALL OF THE BUTTONS (VAN, DOOR FRAME, REMOTE - I EVEN DISABLED THE AUTOMATIC DOOR AND TRIED MANUALLY), BUT NOTHING WORKED. IT WOULD CLOSE ABOUT 2/3 OF THE WAY AND THAT WAS IT. I CONTACTED TOYOTA USA AND AT FIRST, THE MAN WITH WHOM I SPOKE INFERRED THAT THIS WAS NOT A PROBLEM HE HAD HEARD ABOUT. AFTER SOME TIME, HE ADMITTED THAT THIS HAS BEEN AN ISSUE IN THE PAST. AT MY LOCAL DEALERSHIP, THE TECHNICIAN STATED THAT THE PLASTIC PIECE THAT GOES ON THE CABLE IS KNOWN TO BREAK, WHICH IS WHAT HAPPENED TO MY VAN. THESE PLASTIC PIECES FELL INTO THE MOTOR, WHICH MADE IT MALFUNCTION. IN ORDER FOR THE AUTOMATIC DOOR TO SHUT AGAIN, I WOULD HAVE TO REPLACE THE ENTIRE MOTOR AND CABLE ACCORDING TO THE TECHNICIAN. THE ESTIMATE GIVEN WAS APPROX. $2300. THIS IS NOT AN UNKNOWN PROBLEM TO TOYOTA; THE DESIGN TEAM RECOGNIZED THIS ISSUE AND MADE IMPROVEMENTS TO LATER MODELS YET THERE HAS NOT BEEN A RECALL ISSUED. HAD I BEEN OUT WITH ONE OR BOTH OF MY CHILDREN, WE WOULD HAVE BEEN STRANDED, UNABLE TO CLOSE THE DOOR - AUTOMATICALLY OR MANUALLY. THE DOOR WOULD NOT SHUT. I WOULD LIKE TO SEE THIS ISSUE INVESTIGATED AND FOR TOYOTA TO TAKE OWNERSHIP OF THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426857September 23, 2011
STRUCTURE:BODY
PASSENGER SIDE POWER SLIDING DOOR IS STUCK OPEN AND WILL NOT CLOSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426842September 22, 2011
ELECTRICAL SYSTEM
I ARRIVED AT WORK AND USED THE INTERIOR PUSH BUTTON TO OPEN THE POWER DOOR ON THE DRIVER SIDE OF MY VAN AFTER EXITING THE VAN MY KEY FOB WOULD NOT ACTIVATE THE CLOSE OF THE DOOR. IT WAS DARK AND I CLOSED THE DOOR MANUALLY. AFTER LEAVING WORK I ATTEMPTED TO ACTIVATE AND OPEN THE SAME DOOR WITH MY KEY FOB. THE DOOR WOULD NOT OPEN AND I COULD NOT OPEN IT MANUALLY. AFTER CLOSER EXAMINATION (IT WAS NOW DAYLIGHT) THE POWER DOOR CABLE WAS HANGING DOWN FROM THE FURTHEST REAR WINDOW. IT HAD SNAPPED. THE DOOR WOULD NOT OPEN MANUALLY (IT WOULDN'T BUDGE) AND IF I ATTEMPTED USING THE FOB OR INTERIOR PUSH BUTTONS YOU COULD HEAR THE COMPONENT THAT ACTIVATES THE CABLE HUMMING BUT THE DOOR HAD NO MOVEMENT. THE FAILURE OF THE DOOR TO OPEN AS A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426556September 21, 2011
VISIBILITY
I HEARD AN EXTREMELY LOUD EXPLOSION SOUND COMING FROM THE ROOF OF MY 2011 SIENNA JUST RIGHT AFTER I GOT ONTO A HIGHWAY AND WAS TRAVELING ABOUT 40MPH. THE SURROUNDING WAS CLEAR WHEN IT HAPPENED. I CALLED THE POLICE WHO FOUND OUT THAT THE SUNROOF GLASS BULGED UP AND SHATTERED. THE POLICE COULDN'T FIND ANY SIGNS OF ROCKS HITTING THE SUNROOF AND BASED ON THE GLASS BREAKAGE PATTERN SUSPECTED THAT THE CAR'S INTERIOR CABIN PRESSURE MIGHT HAVE CAUSED THE SUNROOF GLASS TO EXPLODE AND BREAK. HOWEVER, THE TEMPERATURE AT THE TIME WAS ONLY AROUND 65'F, SO IT COULDN'T BE DUE TO HEAT. THE POLICE SUSPECTED THE SUNROOF GLASS COULD BE A DEFECTIVE PART AND ASKED ME TO FOLLOW UP WITH A TOYOTA DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426562September 21, 2011
STRUCTURE:BODY
THE FRONT DRIVER SIDE DOOR WELD OF DOOR CHECK MOUNTING PANEL HAS FAILED. THE DOOR CAN SWING OPEN DANGEROUSLY IF NOT REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426621September 21, 2011
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
PASSENGER DOOR WILL NOT OPEN OR CLOSE. WHEN IT DOES OPEN IT START TO CLOSE THAN STOPS OR CONTINUES TO CLOSE. NOT GOOD IF A CHILD IS TRYING TO ENTER OR EXIT FROM THE DOOR. TOYOTA QUOTED 1800 FOR REPAIR AND SAID IT WAS A BROKEN WIRE ON THE DOOR MOTOR. YOU HAVE TO PURCHASE THE ENTIRE PIECE TO FIX DOOR. EXTREMELY CONCERNED THE DOOR COULD OPEN OR NOT SHUT PROPERLY AND HAVING CHILDREN SITTING NEAR DOOR. TOYOTA HAS NOT BEEN HELPFUL IN THIS ISSUE AT ALL. SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426630September 21, 2011
STRUCTURE:BODY:HATCHBACK/LIFTGATE
MY 2008 TOYOTA SIENNA HAS AN AUTOMATIC LIFT GATE. YOU PUSH A BUTTON ON THE OVERHEAD CONSOLE OR ON THE KEY FOB AND IT OPENS THE REAR LIFT GATE, PUSH AGAIN AND IT CLOSES AND LATCHES AUTOMATICALLY. HOWEVER, THE MECHANISM(S) THAT HOLDS IT OPEN HAS FAILED. SIMILAR TO FAILURE ON THE 2004-2006 SIENNA THAT FORCED A TOYOTA RECALL. IF YOU OPEN IT AUTOMATICALLY IT STARTS CLOSING IMMEDIATELY AFTER YOU OPEN IT WITHOUT WARNING, NO ALERTS. IF YOU OPEN IT MANUALLY IT WILL NOT STAY OPEN AND THE WEIGHT IS UNSUPPORTED MEANING IT WILL CRUSH ANYTHING IN ITS WAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426700September 21, 2011
STRUCTURE:BODY:DOOR
THE PASSENGER SIDE AUTOMATIC SLIDING DOOR FAILS TO OPERATE PROPERLY. IT WILL TRAVEL TO A CERTAIN POINT AND THEN RETRACT TO THE OPEN POSITION. CLEANING AND RE-LUBING THE MECHANISM FAILS TO SOLVE THE PROBLEM. THIS VAN HAS EXTREMELY LOW MILES AND IS LIGHTLY USED TO JUSTIFY A MAJOR OVERHAUL OF THE DOOR MECHANISM WHICH I'M TOLD MUST OCCUR. MY CONCERN IS ONE OF SAFETY. I PURCHASED THE VAN WITH SIDE AIRBAGS AS AN ADDITIONAL SAFETY FEATURE FOR MY YOUNG CHILDREN WHO USE THE VAN DAILY. THE DOOR NOT OPERATING PROPERLY PRESENTS A VERY LARGE SAFETY CONCERN AS IT MIGHT FAIL TO OPERATE PROPERLY TRAPPING PASSENGERS DURING A CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426424September 20, 2011
AIR BAGS
THE AIRBAG WARNING LIGHT LIT AND DID NOT DISAPPEAR FOR ABOUT 3 DAYS. TWO DAYS LATER THE LIGHT APPEARED AGAIN AND STAYED ON. THE VEHICLE WAS TAKEN IN TO A TOYOTA DEALER WHO SAID THAT THE AIRBAG SENSOR AND AIRBAG WERE FAULTY. THE VEHICLE WAS JUST A MONTH OVER 5 YEARS AND ONLY HAD 45000 MILES ON IT! FROM RESEARCHING THE INTERNET THIS SEEMS TO BE AN ISSUE FOR THIS MAKE AND MODEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426547September 20, 2011
STRUCTURE:BODY:HATCHBACK/LIFTGATE, SUSPENSION
THE REAR GATE STRUTS / SUSPENSION HAVE COMPLETELY FAILED. THE STRUTS WILL NOT HOLD OPEN THE REAR GATE AT ALL. MY WIFE AND CHILDREN HAVE GREAT DIFFICULTY (IN MANY INSTANCES IT IS IMPOSSIBLE AND / OR DANGEROUS) HOLDING OPEN THE GATE WITH ONE HAND OR HEAD AND TRYING TO LOAD OR UNLOAD SIMULTANEOUSLY. IT APPEARS THAT THERE WAS A PARTIAL RECALL FOR SIENNAS WITH THE POWER LIFTGATE, BUT WE DO NOT HAVE A POWER LIFTGATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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