Toyota Sienna Complaints

9,048 consumer complaints on file.

#10430593October 18, 2011
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
MY 2009 SIENNA VAN SLIDING DOOR WILL NOT OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430614October 18, 2011
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT STATED WHENEVER ACCESSING THE REAR LIFTGATE DOOR IT WOULD ABRUPTLY CLOSE. THE CONTACT SUFFERED FROM BRUISES TO THE RIGHT ARM AS A RESULT OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE DEFECT. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430667October 18, 2011
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED FROM THE DRIVER SIDE AND EXTENDED TO THE PASSENGER SIDE. THE CONTACT DID NOT TAKE THE VEHICLE TO THE DEALER. THE CONTACT CALLED THE MANUFACTURER AND FILED A COMPLAINT. THE MANUFACTURER ADVISED THAT BECAUSE THE VEHICLE WAS OUT OF WARRANTY THERE WAS NOTHING THEY COULD DO TO ASSIST. THE CONTACT WAS CONCERNED THAT THE CRACKS COULD CAUSE DAMAGE TO BOTH THE DRIVER AND PASSENGER SIDE AIR BAGS. THE FAILURE MILEAGE WAS 144,028.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430436October 17, 2011
STRUCTURE:BODY, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED WHENEVER ACCESSING THE FRONT DRIVERS SIDE DOOR THERE WAS UNUSUAL NOISE AND THEN THE DOOR WOULD OPEN ABRUPTLY OR CLOSE WITH FORCE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN STATED THE CHECK STRAP PLATE FRACTURED WHICH WOULD REQUIRE REPLACEMENT OF THE DOOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER EXTENDED THE SERVICE WARRANTY; HOWEVER, THE VEHICLE WAS INELIGIBLE DUE TO THE MILEAGE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. UPDATED 12/12/11*LJ THE CONSUMER STATED WITHOUT THE CHECK STRAP IN PLACE, THERE IS NOTHING TO PREVENT THE DOOR FROM BEING FORCED CLOSED OR OPENING SUDDENLY. WITHOUT THE CHECK STRAP IN PLACE, THE DRIVER WOULD HAVE TO SUPPORT THE ENTIRE WEIGHT OF THE DOOR TO HOLD IT OPEN WHEN EXITING AND ENTERING THE VEHICLE. THE CONSUMER STATED HE INSTALLED BOLTS TO REPLACE TWO OF THE BROKEN SPOT WELDS AND THE DOOR WORKED FINE UNTIL OCTOBER WHEN THE THIN METAL BEGAN TO SPLIT APART IN THE CHECK STRAP POCKET FROM THE STRESS OF THE DOOR'S WEIGHT. UPDATED 05/11/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430454October 17, 2011
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT THERE WAS A SMALL FRACTURE IN THE DASHBOARD WHICH LATER SPREAD TREMENDOUSLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED HER THAT DUE TO THE SEVERITY OF THE DAMAGE, THEY WERE NOT COMFORTABLE WITH ATTEMPTING REPAIRS WITH THE POSSIBILITY OF ERRONEOUS AIR BAG DEPLOYMENT. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000. UPDATED 12/12/11*LJ UPDATED 12/16/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430514October 17, 2011
STRUCTURE:BODY:DOOR
THE LEFT SIDE AUTOMATIC SLIDING DOOR WAS STUCK IN AN OPEN POSITION. OUR CAR WAS PACKED WITH OUR 5 KIDS. THEY DOOR COULD NOT BE CLOSED AUTOMATICALLY OR MANUALLY. WHAT OCCURRED WAS THE PLASTIC COATING ON THE CABLE HAD CRACKED AND BUNCHED UP AND STUCK IN THE PULLEY OF THE DOOR SYSTEM. IN ORDER TO MOVE, WE HAD TO CUT THE STEEL CABLE (WHICH WASN'T EASY). WHICH ALLOWED US TO CLOSE THE DOOR MANUALLY. THE DOOR CAN NOT BE FIXED BY SIMPLY PUTTING ANOTHER CABLE IN. IT REQUIRES THE ENTIRE MOTOR ASSEMBLY TO BE CHANGED. WHICH COST BETWEEN $1500-2000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430573October 17, 2011
SEAT BELTS
MIDDLE ROW PASSENGER SIDE SHOULDER STRAP DOES NOT RETRACT; PROBLEM IS RECURRENT. LAP BELT WORKS PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430425October 16, 2011
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, ELECTRICAL SYSTEM
TIRE PRESSURE MONITORING SYSTEM IS NOT WORKING AND TOYOTA HAS MADE UP VARIOUS EXCUSES AS TO WHY THE LIGHT DOES NOT GO OFF DURING A FLAT OR "BLOW OUT" OR THAT IT IS WORKING PROPERLY. RECENTLY I WAS EXTREMELY NERVOUS DURING DRIVING AND FOUND AFTER PULLING OFF AND STOPPING AT A HONDA DEALERSHIP THAT I HAD AN UNDRIVEABLE TIRE. HONDA WAS NOT SURE WHY THE LIGHT DID NOT GO ON BUT SAID IT WAS UNSAFE TO DRIVE AND WOULD NOT HOLD AIR SO I COULD NOT GET TO TOYOTA. BESIDE THE 9 TIRES I HAVE REPLACED THE LATEST TIRE COST ME A RIM ALSO. I AM ASSUMING THAT THIS WAS DUE TO THE FLAT THAT I DID NOT KNOW THAT I HAD. SOMETHING NEEDS TO BE DONE ABOUT THE RUN FLATS AND ESPECIALLY THE TIRE PRESSURE MONITORING SYSTEM BEFORE SOMEONE IS KILLED OR SEVERELY INJURED. PLEASE DO SOMETHING ABOUT THIS VERY SERIOUS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430283October 15, 2011
STRUCTURE:BODY, ELECTRICAL SYSTEM
PASSENGER POWER SLIDING DOOR NOT WORKING PROPERLY. PASSENGER SIDE POWER SLIDING DOOR OPENS ON ITS OWN. PASSENGER POWER SLIDING DOOR WILL NOT CLOSE ON ITS OWN. TOYOTA DEALER DIAGNOSED AS POWER SLIDING DOOR MOTOR AND CABLE FAILURE. THE COST WAS QUOTED AT $1700. THIS IS A SAFETY CONCERN BECAUSE WHEN THE DOOR IS MANUALLY CLOSED IT WILL JUST AUTOMATICALLY OPEN WHEN DRIVING DOWN THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430317October 15, 2011
STRUCTURE:BODY
BEGINNING AT ABOUT 40.000 MILES THE VINYL COVER OF THE DASH-BOARD BEGAN TO DEVELOP FINE CRACKS. THESE WERE POINTED OUT TO THE DEALER, BUT THE WARRENTY HAD EXPIRED, SO REMEDIAL ACTION WAS NOT OFFERED.. *TR THE CRACKS HAVE NOW DEVELOPED INTO A MAJOR DETERIATION OF THE ENTIRE DASH BOARD , ESPECIALLY THE AREA OVER THE PASSENGER AIR-BAG.IT APPEARS THE PROBLEM IS CAUSED BY THE LOSS OF PLATSICIZER FROM THE VINYL, RESULTING IN A BRITTLE COVER. WE ARE VERY CONCERNED FROM A SAFETY VIEWPOINT, THAT IF THE AIRBAG DEPLOYS, THE FRAGMENTS OF BRITTLE VINYL WILL PRECEED THE THE AIRBAG, STRIKING THE RIGHT FRONT PASSENGER IN THE FACE. TOYOTA COMPANY HAS REFUSED TO COSIDER MY REQUEST FOR REPLACEMENT. MY CASE NUMBER WITH THEM IS: 1109200414 WE REQUEST YOUR OPINION ON THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430322October 15, 2011
STRUCTURE:BODY:DOOR
PASSENGER SIDE POWER DOOR JAMMED, WOULD NOT OPEN AFTER SLOW SPEED CRASH WHICH KNOCKED OFF THE OUTSIDE DOOR HANDLE. TOYOTA OF SANTA BARBARA, CA TOOK A WEEK AND CHARGED $2500 TO FIX JUST THE POWER ELECTRICAL DOOR, NO BODY WORK (THAT WAS EXTRA). DOOR HAS NEVER WORKED PROPERLY EVER SINCE. MANY INCIDENCES OF DOOR NOT SHUTTING OR OPENING WHEN USING CONTROL BUTTONS INSIDE CAR. AFTER 19 MONTHS, POWER DOOR JAMMED WHILE OPEN AND COULD NOT CLOSE IT BY POWER OR MANUALLY, ATTEMPTED TO DRIVE TO SERVICE STATION WHILE IN THE JAMMED OPEN POSITION AND WHILE MOVING, THE DOOR SLAMMED CLOSED ON ITS OWN, POPPING THE WIRE CABLE, WHICH IS NOW DANGLING. DOOR NOW WORKS PART OF THE TIME MANUALLY, NOT AT ALL WITH POWER, NO MOTOR SOUND AT ALL. DOOR OPENING MECHANISM ON INSIDE OF DOOR FREQUENTLY JAMS IN THE PUSHED IN POSITION AND THEN DOOR IS COMPLETELY INOPERABLE. THIS IS SEVERE SAFETY ISSUE. CHILDREN IN BACK CANNOT EXIT ON THAT SIDE. TOYOTA SHOULD RECALL AND HAVE POWER DOORS CONVERTED TO A SAFE, RELIABLE, MANUAL OPENING MECHANISM. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10429990October 13, 2011
AIR BAGS, ELECTRICAL SYSTEM
ELECTRICAL FAILURE THE CLOCK LOSES TIME WHEN YOU TURN OFF ENGINE THEN WHEN YOU START ENGINE IT WILL GIVE YOU WARNING TO CHECK VSC , SRS AIRBAG IS OFF , RADIO IS OFF TOO. THE AUTIMATIC LOCK IS NOT FUNCTIONING WE HAVE TO LOCK DOORS MANUALLY. THIS IS FRUSTRATING BECAUSE WE HAVE A BRAND NEW CAR!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429645October 12, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE INSTRUMENT PANEL WAS CRACKED ACROSS THE FRONT. THE DEALER WAS NOTIFIED AND OF THE FAILURE WHO REFERRED HER TO THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED AND A COMPLAINT WAS FILED. NO OTHER ASSISTANCE WAS OFFERED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429935October 12, 2011
STRUCTURE:BODY:DOOR
THE CABLE ON MY MINI-VAN'S AUTOMATIC SLIDING DOOR SNAPPED. THE SLIDER NO LONGER WORKS. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429291October 10, 2011
STRUCTURE:BODY:DOOR
MY REAR PASSENGER SIDE SLIDING DOOR DOES NOT OPEN FROM THE INSIDE. I HAVE CHECKED THE CHILD SAFETY LOCK AND IT STILL WILL NOT OPEN. THE POWER SWITCH BROKE ABOUT 2 YEARS AGO AND WE LEARNED TO LIVE WITH IT, BUT THE FACT THAT MY CHILDREN CAN NOT GET OUT OF THE DOOR IS SO UNSAFE. IF THERE WAS AN EMERGENCY, THEY WOULD NOT BE ABLE TO GET OUT. I HAVE TO GET OUT AND WALK AROUND THE CAR TO OPEN IT FOR THEM. THIS IS UNACCEPTABLE. THIS IS A PROBLEM WITH ALL SIENNA OWNERS I KNOW. THIS SHOULD BE A RECALL. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429304October 10, 2011
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
POWER SLIDING PASSENGER DOOR NO LONGER OPERATES WITH THE KEYFOB REMOTE, OR THE DOOR SWITCHES. THE DOOR WILL OPEN IF THE HANDLES ARE USED TO DISENGAGE THE DOOR. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429366October 10, 2011
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
DRIVER SIDE POWER DOOR IS NOT OPENING ON ITS OWN. WITH VERY FEW MILES THE DOOR REFUSED TO OPEN AND CLOSE ON ITS OWN POWER. AS TIME PROGRESSED THE DOOR IS NOW NOT FUNCTIONAL IN POWER MODE. THE VAN CURRENTLY HAS 20000 MILES. DEALER BLAMED CUSTOMER FOR PROBLEM AS THE CAR WAS "TOO DUSTY". DEALER IS GOING TO ATTEMPT TO FIX UNDER WARRANTY BUT WARNED CUSTOMER IF THE VAN IS CONTINUALLY DRIVEN ON GRAVEL ROADS THAT THE CUSTOMER WILL NEED TO WASH THE CAR AFTER EVERY DUSTY TRIP TO ENSURE THE DOORS DO NOT FAIL AGAIN. THE PASSENGER POWER DOOR IS NOW STARTING TO FAIL. IT WAS NEVER DISCLOSED TO CUSTOMER THAT CAR CANNOT BE DRIVEN ON GRAVEL OR DUSTY ROADS. THE CUSTOMER MUST DRIVE ON GRAVEL ROADS DAILY SO THE VAN IS NOW ALL BUT USELESS FOR ITS INTENDED PURPOSE. ADDITIONALLY THE LACK OF THE DRIVER SIDE SLIDING DOOR TO OPEN IS A SAFETY CONCERN FOR REAR SEAT PASSENGERS. IF THE PASSENGER DOOR WERE TO BECOME DAMAGED IN AN ACCIDENT THE REAR OCCUPANTS WOULD BE UNABLE TO SAFELY EXIT THE VEHICLE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429237October 9, 2011
STRUCTURE:BODY
PURCHASED OUR NEW 2011 SIENNA XLE AWD IN JULY 2010, FROM KOONS TOYOTA IN WESTMINSTER, MD. IN EARLY SEPTEMBER 2011, MY WIFE COMPLAINED OF A BAD ODOR IN THE VAN. ON 09/10/11 I COMBED THROUGH THE VAN, THINKING THAT ONE OF OUR CHILDREN HAD SPILLED OR DROPPED SOMETHING THAT WAS CAUSING THE SMELL. INSTEAD, I FOUND THAT THE FLOOR OF THE VAN, UNDER THE CARPETS, WAS SOAKED THROUGHOUT. I IMMEDIATELY CALLED THE DEALER, AND THEY PICKED UP THE VAN ON 09/12/2011. THE FOLLOWING DAY I RECEIVED A CALL FROM THE DEALER'S SERVICE ADVISOR, WHO INFORMED ME THAT THE PROBLEM WAS WORSE HAD BEEN IMMEDIATELY APPARENT: WATER WAS ACTUALLY POOLING UNDER THE CARPETS. HE ALSO SAID THEIR MECHANICS HAD SPEND ALL DAY ON THE PROBLEM AND HAD NOT BEEN ABLE TO DETERMINE HOW THE WATER HAD SEEPED INTO THE CAR, AND THAT THE NEXT STEP WAS FOR A TOYOTA REGIONAL SPECIALIST TO LOOK AT THE VAN, THAT WEEK. A FEW DAYS LATER, THAT HAPPENED, BUT THAT TECHNICIAN, TOO, WAS UNABLE TO SOLVE THE PROBLEM. AS A RESULT, THE DEALER ESSENTIALLY SAID IT WAS MY PROBLEM. I THEN CALLED TOYOTA USA HQ AND, TOO, MY INSURANCE COMPANY (USAA); WITH THE FORMER, I INITIATED A CASE/COMPLAINT, WITH THE LATTER, A COMPREHENSIVE CLAIM. ON SEPTEMBER 22, I SENT TOYOTA HQ A CERTIFIED LETTER WHICH, 1) REQUESTED THAT THE COMPANY REPLACE OR BUY BACK OUR VAN, AND 2) GAVE NOTICE THAT I WAS FILING A LEMON LAW COMPLAINT WITH THE MARYLAND ATTORNEY GENERAL'S CONSUMER PROTECTION AFFAIRS OFFICE. IN THE MEANTIME, MY COMPREHENSIVE INSURANCE COVERED THE WATER REMEDIATION EFFORT OF CARPET AND MATERIALS REPLACEMENT, NOTWITHSTANDING THE FACT THAT THE SOURCE OF THE WATER INTRUSION WAS NEVER DIAGNOSED. ON 10/07/2011, I RECEIVED NOTICE FROM THE DEALER THAT THE "REPAIRS" (I.E., CARPETS, SOUND-DEADENER REPLACED, CAR "OXINATED" (SP?), AND DETAILED), BUT THAT THE SMELL WAS STILL THERE. AFTER ONE MONTH NO ANSWER TO WHY A NEW $40K VAN IS SOAKED INSIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429242October 9, 2011
VEHICLE SPEED CONTROL, ELECTRONIC STABILITY CONTROL (ESC)
THE VEHICLE STABILITY CONTROL HAS BEEN ENGAGING WHEN IT SHOULD NOT BE. WHILE DRIVING AT MODERATE SPEEDS, INTO A SLIGHT TURN, THE VSC ENGAGES FOR A FEW SECONDS SLOWING DOWN THE CAR. IT HAS BEEN DOING THIS NOW FOR THE PAST FEW MONTHS WHILE DRIVING AT MODERATE SPEEDS WHEN IT SHOULD NOT BE ENGAGING. IT IS A LITTLE DISCONCERTING WHEN THIS HAPPENS BEING I KNOW THAT IT SHOULD NOT BE DOING THIS AT THAT TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429176October 8, 2011
STRUCTURE:BODY:DOOR
SLIDING DOOR MOTOR FAILURE. DOOR FAILED TO CLOSE. HAD TO DRIVE WITH SIDE DOOR OPEN! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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