Toyota Sienna Complaints

9,048 consumer complaints on file.

#10434779November 7, 2011
STRUCTURE:BODY
PASSENGER SIDE POWER SLIDING DOOR WILL NOT OPEN/CLOSE. IT IS STUCK IN THE CLOSE POSITION. THE DOOR WILL NOT OPEN MANUALLY. WHEN THE BUTTONS ARE PUSHED TO OPEN WITH THE POWER SYSTEM, I CAN HEAR THE DOOR-MOTOR RUN, THE DOOR ATTEMPTS TO OPEN, BUT WHEN IT DOES NOT OPEN THE DOOR-MOTOR SHUTS OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434317November 5, 2011
STRUCTURE:BODY
ABOUT 3 YEARS AGO, THE DRIVER'S SIDE SLIDING DOOR STOPPED FUNCTIONING PROPERLY. IT WOULD NOT OPEN THE MAJORITY OF TIME. NOW, IT DOESN'T OPEN AT ALL. WHEN THE HANDLE IS PULLED FROM EITHER THE INSIDE OR OUTSIDE, THE DOOR APPEARS TO LOCK AND WILL NOT OPEN. TOYOTA WANTED ABOUT $100 TO ATTEMPT TO DIAGNOSE THE PROBLEM. ABOUT A MONTH AGO, THE CABLE ON THE POWER SLIDING PASSENGER SIDE DOOR SNAPPED. THE DOOR STILL WORKS MANUALLY, THANKFULLY. TOYOTA WANTS OVER $1,000 DOLLARS TO FIX THIS. I READ IN FORUMS THAT THIS IS A WIDE SPREAD PROBLEM, YET TOYOTA REFUSES TO ACKNOWLEDGE A DEFECT. NOW IT HAS HAPPENED TO ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434324November 5, 2011
STRUCTURE:BODY
RUBBER ON THE TRUNK RELEASE HATCH MELTS AND SOMETIMES CAUSES THE TRUNK TO UNLATCH BY ITSELF. CONTACTED 2 LOCAL DEALERSHIPS AND NO RECALL HAS BEEN ISSUED AND THEY WANT ABOUT $300 TO REPLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434215November 4, 2011
STRUCTURE:BODY, AIR BAGS
IN MY 2004 TOYOTA SIENNA XLE LIMITED AWD, THE UPPER DASHBOARD(BY THE WINDSHIELD & FRONT AIRBAGS IS CRACKING. I AM HIGHLY CONCERNED THAT THESE CRACKS WILL INTERFERE WITH PROPER DEPLOYMENT OF THE FRONT AIRBAGS IN AN ACCIDENT SITUATION. ALSO THE UPPER DASHBOARD MAY BREAK APART IN AN ACCIDENT SITUATION AND BECOME AIRBORNE CAUSING FURTHER INJURY TO VEHICLE PASSENGERS. I HAVE CONTACTED TOYOTA AND WAS TOLD IT WAS ONLY COVERED FOR 36,000 MILES OR 3 YEARS DESPITE THE FACT IT CAN POSE A SAFETY ISSUE. IN RESEARCHING THE INTERNET, I FOUND OTHER 2004-2007 TOYOTA & LEXUS OWNERS ARE HAVING THE SAME ISSUE WITH THE CRACKED DASHBOARD. HERE IS A LINK TO ONE SUCH DISCUSSION: HTTP://WWW.AUTOMOTIVEFORUMS.COM/T959673-DISCUSS2004_SIENNA_CRACKED_DASHBOARD.HTML. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434284November 4, 2011
SERVICE BRAKES, HYDRAULIC
2004 TOYOTA SIENNA VAN HAS BEEN HAVING INTERMITTENT VSC. AT 10-20 MPH THE ANTI-SKID WARNING LIGHT WILL ACTIVATE WITH WARNING BEEP AND THE ANTI-LOCK BRAKES WILL ACTIVE AND BEGIN TO STOP THE CAR. WHEN THE ANTI-LOCK BRAKES ACTIVATE THE CAR PULLS VIOLENTLY TO THE RIGHT AND IS DIFFICULT TO CONTROL. TOYOTA ISSUED A TSB BR008-04 IN NOVEMBER 2004 STATING ''SOME CUSTOMERS MAY EXPERIENCE AN INTERMITTENT VSC ACTIVATION AFTER STARTING THE ENGINE AND DRIVING STRAIGHT FROM A STOP POSITION. THIS CONDITION IS ALWAYS ACCOMPANIED BY THE INSTRUMENT PANEL VSC LIGHT AND AUDIBLE WARNING BUZZER TURNING ON AT THE SAME TIME. TO PREVENT THIS CONDITION, THE STEERING ANGLE SENSOR HAS BEEN CHANGED. THIS IS AN OBVIOUS RECALL MALFUNCTION. WHY WAS THERE NOT A RECALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434289November 4, 2011
SERVICE BRAKES, HYDRAULIC
WE HAVE OWNED THIS 2002 TOYOTA SIENNA SINCE 2002. THE BRAKES HAVE ALWAYS SQUEALED WHEN STOPPING GRADUALLY, AND THE DEALER SAID THAT SIENNA BRAKES ALL SQUEAL. THERE HAVE BEEN ONLY A FEW INSTANCES OVER THE PREVIOUS 9 YEARS WHEN THE ABS HAS ACTIVATED AND I HAD ALWAYS FELT THAT THE ABS ON THIS WAS MUCH SUPERIOR TO THE MAZDA PROTEGE THAT WE OWNED. HOWEVER IN THE PAST MONTH OR TWO, THE ABS ACTIVATED ABOUT 3 OR 4 TIMES, ON SLIGHTLY RAPID STOPS, UNDER DRY DRIVING CONDITIONS. YESTERDAY EVENING, UNDER DRY DRIVING CONDITIONS, WHEN PULLING OUT OF A STOP LIGHT, I NOTICED THE SUV AHEAD SLOWING DOWN AND BEGAN BRAKING, THEN SWITCHED TO THE ACCELERATOR FOR A FRACTION OF A SECOND WHEN IT SEEMED THAT THEY MIGHT START ACCELERATING, THEN WHEN THEY BRAKE HARD, I TOO SLAMMED ON MY BRAKES. THE ABS KICKED IN, BUT THE CAR SEEMED TO KEEP MOVING AND THE CRASH HAPPENED IN SLOW MOTION - IT WAS JUST AS I FELT IN THE MAZDA PROTEGE, WHEN THE ABS KICKED IN WHILE TRYING TO STOP ON AN ICY ROAD - THE CAR KEPT MOVING WITHOUT SEEMING TO SLOW DOWN. I AM NOT SURE, BUT ALSO HAVE A VAGUE SENSE THAT THE ENGINE CONTINUED TO WORK HARD TO PULL THE CAR FORWARD, POSSIBLY LIKE THE UNINTENDED ACCELERATION REPORTED BY OTHERS IN A RECENT SPATE OF ACCIDENTS. I WAS STANDING ON THE BRAKE WHEN MY CAR PLOWED UNDER THE REAR FENDER OF THE CHEVY TAHOE AHEAD, CAUSING THE RADIATOR, BATTERY, ETC. TO GET SMASHED. THIS WAS WHEN IT WAS CLEAR THAT THE ENGINE WAS STILL RACING AND TRYING TO PULL THE CAR FORWARD - I FINALLY CUT THE IGNITION TO KILL THE ENGINE. MY INSURANCE COMPANY CALLED EDY'S TOYOTA, WITH ME ON THE LINE, TO SEE IF THEY COULD READ THE CAR COMPUTER TO CHECK THE CAUSE OF THE ACCIDENT. THE SERVICE REP SHOWED A LOT OF RELUCTANCE, SEEMING TO INDICATE THAT NOT MUCH WOULD BE GAINED, AND FINALLY DECLINED SAYING "YOU'RE PUTTING ME IN A SPOT"... *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10434075November 3, 2011
STRUCTURE:BODY, ELECTRICAL SYSTEM
THE LEFT AND RIGHT REAR PASSENGER DOORS FAILED TO OPEN DUE TO BREAKAGE OF THE CABLE. I AM UNCERTAIN OF WHETHER THE CHILD SAFETY LOCKS WERE ENGAGED, HOWEVER, THE DOORS WILL NOT OPEN WIDER THAN APPROX. 6". REAR PASSENGERS HAD TO CRAWL OUT OF THE VAN VIA THE DRIVER'S OR FRONT PASSENGER DOOR. I AM ELATED THAT THE FAILURE OF THE DOORS DID NOT OCCUR DURING A HAZARDOUS CONDITION, SINCE THIS WOULD HAVE PLACED THE REAR OCCUPANTS IN EXTREME DANGER. IF TOYOTA AND NHTSA WAS AWARE THAT THERE IS A FAILURE IN THE CABLES AND THE MANUAL RELEASE OF THE REAR DOORS, THERE SHOULD HAVE BEEN A SAFETY ALERT AND/OR RECALL OF THE VEHICLES FOR REPAIR OF THE VANS. THE FAILURE OF THE DOORS IS NOT SIMPLY A MATTER OF COSMETIC ISSUES, IT IS POTENTIALLY HAZARDOUS AND LIFE THREATENING. AT A MINIMUM, THE DOORS SHOULD HAVE ALLOWED FOR MANUAL OPENING AND CLOSING, IF THE CABLES SHOULD BREAK. THE BREAKING OF THE CABLE, ALONG WITH THE INABILITY TO OPEN THE DOOR IS A DEFECT IN WORKMANSHIP, SINCE THE DOOR DID NOT OPEN TO ALLOW THE PASSENGERS TO EXIT THE VEHICLE. I AM REQUESTING, ALONG WITH ALL OF THE OTHER OWNERS WHO HAVE REGISTERED COMPLAINTS, THAT THE AGENCY INVESTIGATE THIS MATTER. AT A MINIMUM, THE DOORS SHOULD DEFAULT TO MANUAL MODE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434172November 3, 2011
STRUCTURE:BODY:DOOR
POWER DOOR STOPPED WORKING - WOULD BARELY OPEN OR CLOSE, IF AT ALL. TOYOTA TOLD ME IT WOULD COST OVER $3000 TO FIX THE ONE POWER DOOR. I ASKED THEM IF THEY COULD DISABLE IT, AT WHICH POINT THEY CUT THE CABLE. I HAVE SINCE FOUND OUT THERE IS A WAY TO DO THIS WITHOUT DAMAGING THE CAR DOOR. HAVE SINCE RESEARCHED THIS ON THE WEB AND HAVE SEEN THAT THE POWER DOORS ON THIS MODEL SIENNAS HAVE A LOT OF PROBLEMS SIMILAR TO THIS. THE DOOR IS NOW SO HEAVY AND FAST TO CLOSE I AM MORE WORRIED THAN EVER ABOUT MY CHILDREN USING IT. IF THEIR HAND/ARM/LEG EVER GOT IN THE WAY IT WOULD EASILY BE CRUSHED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433906November 2, 2011
AIR BAGS
I WANTED TO REPORT THAT MY 2006 SIENNA WITH 97,070 MILES CAME UP WITH A B011 CODE FOR THE FRONT PASSENGER AIRBAG AND WIRE HARNESS. TO MY TOTAL SHOCK I WAS QUOTED 2,900 TO FIX THE PROBLEM AT MY LOCAL DEALERSHIP. AFTER FURTHER INVESTIGATION I HAVE FOUND THAT THIS SEEMS TO BE A RECURRING PROBLEM WITH THIS MAKE AND MODEL. I CALLED THE CUSTOMER SERVICE AREA OF TOYOTA AND HAD A NON COMMITTAL RESPONSE FROM THEM. THE STANDARD CANNED ANSWER. THAT THERE WAS NO RECALL ON THIS ISSUE. I WOULD HAVE FURTHER EXPECTED THAT WITH THE PAST SAFETY ISSUES TOYOTA HAD THAT WOULD HAVE LOOKED INTO THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433943November 2, 2011
TIRES, TIRES:TREAD/BELT
TIRE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433944November 2, 2011
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT STATED THAT THE RUBBER DOOR LATCH HANDLE MELTED DUE TO EXCESSIVE HEAT DURING THE SUMMER. THE CONTACT HAD TO COVER THE DOOR HANDLE WITH PLASTIC IN ORDER TO OPEN THE REAR HATCH. THE CONTACT ALSO STATED THAT DURING COLD WEATHER, THE REAR HATCH COULD NOT BE OPENED DUE TO THE MELTING DOOR HANDLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE THE DEALER ADVISED THAT THE DOOR HANDLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THERE WERE NUMEROUS COMPLAINTS ONLINE REGARDING THE MELTING DOOR HANDLE FOR THE YEAR MAKE AND MODEL VEHICLE. THE FAILURE MILEAGE WAS 33,900. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434034November 2, 2011
EXTERIOR LIGHTING
MY CONCERN IS THE DEAD ZONE CREATED BY THE HEAD LIGHTS ON MY CAR. THE PROJECTION OF THE HEADLIGHTS ON MY CAR ARE EXTREMELY DANGEROUS DUE TO THE DEAD ZONE IN FRONT OF THE VEHICLE. THE HEADLIGHTS HAVE BEEN ADJUSTED MULTIPLE TIMES AND THE DEALER RESPONSE IS" THAT IS JUST THE WAY THESE NEW HEADLIGHTS ARE". ON DARK ROADS IT IS HIGHLY PROBABLE THAT AN ACCIDENT MAY OCCUR BECAUSE YOU CANNOT SEE WHERE YOU ARE GOING AND IF THERE IS A SLIGHT CURVE TO THE ROAD IT IS IMPOSSIBLE TO TELL WHICH WAY THE ROAD IS GOING. ON MY LAST TRIP AT NIGHT WE HAD 3 OCCASIONS THAT IF WE HAD NOT FLASHED THE HIGH BEAMS WE MOST CERTAINLY WOULD HAVE A WRECK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433801November 1, 2011
TIRES
I HAVE A SIGNIFICANT SAFETY ISSUE THAT DOES NOT FIT THE ORDINARY TYPE OF COMPLAINT. I BELIEVE THAT THE TIRE INDUSTRY IS PUTTING THOUSANDS OF DRIVERS AT RISK IN WINTER DRIVING BECAUSE OF POLICIES THAT IGNORE NORMAL DRIVING CONDITIONS. BECAUSE OF TEST ON VEHICLES THAT ARE SKIDDING OUT OF CONTROL THEY ARE MAKING POLICIES THAT PUT THE DRIVER AT RISK WHEN DRIVING IN SNOW. THEY RECOMMEND THAT TWO TIRES WITH GREATER TREAD ALWAYS BE INSTALLED ON THE REAR WHEELS. SKIDS ARE A RESULT OF DRIVING TOO FAST. HOWEVER IF YOU CANNOT MOVE THE CAR THEIR RECOMMENDATION IS OF ABSOLUTELY NO VALUE. IF YOU HAVE A FRONT WHEEL DRIVE VEHICLE IN DEEP SNOW AND CANNOT GET ENOUGH TRACTION YOU CANNOT MOVE. IF YOU ARE DRIVING AND A SNOW PLOW MAKE A PILE IN YOUR PATH IT MAY STOP YOUR CAN AND YOU MAY GET HIT IN THE BACKEND. IF YOU HAVE A STEEP HILL AND CAN'T GET UP YOU ARE A BIG HAZARD FOR ALL TRAFFIC BEHIND YOU. I TRY TO DRIVE WITH MY FRONT WHEELS IN MIND AND TO AVOID AT ALL COST LOSING TRACTION. ALSO IF YOU HAVE ABS BRAKES THEY MINIMIZE THE EFFECTS OF REAR WHEEL SKIDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433894November 1, 2011
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
POWER SLIDING DOOR STOPPED WORKING, PASSENGER SIDE. I WENT OUT TO LOAD THE KIDS IN THE VAN, AND THE POWER DOOR OPENED ABOUT HALF WAY, THEN SHUT BY ITSELF. I THEN TRIED TO OPEN THE DOOR AGAIN, BUT IT WOULD ONLY OPEN A TINY BIT AND WOULD NOT SHUT. I DID NOT USE THE DOOR ANY FURTHER UNTIL I TOOK IT BACK TO THE DEALER TO HAVE IT LOOKED AT. THE FINAL VERDICT, 1400 DOLLARS TO FIX THE DOOR. I BOUGHT THE VAN 2 WEEKS PRIOR TO THIS HAPPENING, AND IT ONLY HAD 61,000 MILES ON IT. THE DEALERSHIP REFUSED TO HELP OUT IN ANY WAY, EXCEPT THAT THEY DID CUT THE CABLE AND NOW WE CAN USE IT AS A MANUAL DOOR. 5 YEAR OLD VAN WITH 61,000 MILES, AND THE AUTOMATIC DOOR FAILED. I WISH I WOULD HAVE DONE A LITTLE MORE RESEARCH, AS THIS SEEMS TO BE A VERY COMMON PROBLEM THAT NO ONE AT TOYOTA WANTS TO ADDRESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433627October 31, 2011
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
AUTO SLIDING DOOR WILL NOT CLOSE TIGHTLY- LOOKS CLOSED THEN WHEN YOU PUT IT IN DRIVE OR REVERSE, THE DOOR BEEPS AND OPENS. TAKES MULTIPLE TIMES OF PUSHING DOOR BUTTON TO GET IT TO SHUT TIGHT. SOMETIMES YOU HAVE TO GET OUT AND TRY AND PUSH IT TO LOCK. IT IS VERY DIFFICULT AND NOW I DON'T USE IT BECAUSE I'M AFRAID IT WON'T CLOSE AND A PASSENGER WOULD BE IN DANGER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433651October 31, 2011
STRUCTURE
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE THE VEHICLE WAS PARKED THE CONTACT NOTICED THE DASHBOARD ON THE PASSENGER SIDE WAS CRACKED. THE CONTACT WAS CONCERNED THAT THE AIR BAG WOULD NOT DEPLOY IF A CRASH OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THE DASHBOARD HAD TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. THE CONSUMER STATED THE DASHBOARD WAS CRACKED IN SEVERAL PLACES AND THERE WAS A VISIBLE YELLOW MATERIAL IN SEVERAL PLACES AS WELL. UPDATED EVOQ 11/15/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433686October 31, 2011
AIR BAGS
OUR SRS WARNING LIGHT CAME ON DURING A ROAD TRIP AT APPROXIMATELY 63,000. THE DEALERSHIP STATED THAT THIS CODE B011, IS THE RIGHT FRONT AIRBAG AND THE WIRING HARNESS NEEDS TO BE REPLACED AT A COST OF $2400 AND ABOUT 3 DAYS OF LABOR. OF COURSE OUR EXTENDED WARRANTY DOES NOT COVER THIS, EITHER. IT IS POSSIBLE THAT THE AIR BAG WILL NOT DEPLOY IF WE ARE IN AN ACCIDENT. TOYOTA CUSTOMER SERVICE ONLY DOCUMENTED MY COMPLAINT, AND WOULD NOT TELL ME IF THERE IS ANY INVESTIGATION RELATED TO THIS ISSUE SINCE EACH CASE IS CONFIDENTIAL. I SEE MULTIPLE COMPLAINTS RELATED TO THIS EXACT SAME ISSUE. HOW MANY COMPLAINTS DOES IT TAKE BEFORE TOYOTA IS FORCED TO DO SOMETHING ABOUT IT. SEEMS LIKE THIS HAS GOT TO BE A MANUFACTURING DEFECT. WE HAVE NEVER BEEN IN AN ACCIDENT. OUR VAN IS KEPT IN A GARAGE AND I FEEL WE'VE TAKEN GOOD CARE OF IT. I REALLY WANTED THIS VEHICLE TO LAST FOR MANY MORE YEARS, BUT THIS IS VERY CONCERNING TO ME AND I QUESTION WE WILL EVER PURCHASE ANOTHER TOYOTA, GIVEN THEIR POOR PUBLICITY LATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433729October 31, 2011
STRUCTURE:BODY
OUR 2005 TOYOTA SIENNA'S POWER SIDE DOOR BROKE AT 127,000 MILES. THE CABLE THAT IS ATTACHED TO A MOTOR INSIDE THE DOOR SNAPPED. THE ONLY THING WRONG IS THE CABLE. BUT, YOU CAN'T PURCHASE JUST THE CABLE. YOU HAVE TO PURCHASE THE WHOLE MOTOR/CABLE ASSEMBLY FOR $1,100 JUST FOR PARTS DIRECTLY FROM TOYOTA!!!! THAT DOESN'T INCLUDE LABOR TO INSTALL IT!!!!! APPARENTLY THIS IS A COMMON PROBLEM FOR MANY SIENNA OWNERS AND TOYOTA SHOULD BE FORCED TO MAKE A RECALL TO FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433552October 29, 2011
STRUCTURE:BODY:DOOR
THE POWER SLIDING DOOR ON MY 2006 TOYOTA SIENNA VAN FAILS TO OPEN EITHER MANUALLY OR BY THE POWER CONTROLS. THE TOYOTA DEALER REFUSED TO FIX IT SINCE IT WAS PAST THE WARRANTY PERIOD. I BELIEVE THIS TO BE A SAFETY CONCERN SINCE THE DOOR CANNOT BE OPENED, EVEN MANUALLY. THE TOYOTA DEALER WANTS BETWEEN $1,000 AND $2,000 TO FIX IT WITH NO GUARANTEES THAT IT WON'T HAPPEN AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433098October 28, 2011
EXTERIOR LIGHTING
I NOTICED THAT THE PASSENGER SIDE HEADLIGHT HAS CONDENSATION ON THE INSIDE. I HAVE NOTICED THE LIGHT APPEARS TO BE GIVING OFF LESS LIGHT WHEN DRIVING. WHEN CHECKING FOR A SOLUTION ON INTERNET I SEE MANY PEOPLE HAVE THE SAME PROBLEM. THIS SHOULD BE INVESTIGATED AND A RECALL SHOULD BE DONE AS THIS CAN CAUSE AN SERIOUS AND POTENTIAL ACCIDENT IF THE LIGHT FAILS FROM THE MOISTURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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