Toyota Sienna Complaints

9,048 consumer complaints on file.

#10454689April 10, 2012
SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL, ELECTRONIC STABILITY CONTROL (ESC)
THE VSC HAS ACTIVATED MULTIPLE TIMES ON MY VAN FOR NO APPARENT REASON. WHILE DRIVING AT ANY SPEED AND USUALLY IN A TURN, THE VSC LIGHT WILL FLASH, THE WARNING BEEP WILL BEEP, AND THE ABS BRAKES WILL AUTOMATICALLY BE APPLIED AND THE ENGINE WILL QUICKLY DECELERATE. I HAVE ALMOST BEEN REAR-ENDED SEVERAL TIMES BECAUSE THE VAN WILL SUDDENLY DECIDE TO DECELERATE. I HAVE NO CONTROL OVER WHEN THIS HAPPENS AND NO CONTROL OF THE VAN WHEN IT DOES! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454693April 10, 2012
SERVICE BRAKES, HYDRAULIC
MY WIFE WAS PULLING INTO A PARKING SPOT AND WENT TO HIT THE BRAKES AND THE VEHICLE AND THE BRAKES DID NOT RESPOND. SHE SAID THAT SHE ATTEMPTED TO HIT THE BRAKES AGAIN AND THEY DID NOT RESPOND. THE VEHICLE COLLIDED WITH A TREE. CONTACTED TOYOTA AND HAD THE VEHICLE INSPECTED. THEY SAID IT WAS FINE AND THERE WAS NOTHING THEY COULD DO. I TOLD THEM THAT THIS FAILURE HAD LEFT MY WIFE WITH ZERO CONFIDENCE IN THE VEHICLE AND ASKED FOR HELP OR SUGGESTIONS WITH WHAT TO DO WITH THE VEHICLE. THEY SAID THEY HAD NO SUGGESTION. A PASSED INSPECTION IS ALL THEY NEEDED TO WASH THEIR HANDS OF THE SITUATION. I SOLD THE CAR TO A LOCAL DEALER. I WISH THERE WAS A SAFER ALTERNATIVE. WRITTEN WORD CANNOT CONVEY THE ANGER I FELT WITH TOYOTA, NOR THE REMORSE WITH THE THOUGHT THAT A FAMILY MAY HAVE THE SAME ISSUE WITH THE VEHICLE IN THE FUTURE. BAD SITUATION ALL AROUND. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10454369April 6, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE HAVING THE VEHICLE SERVICED, THE MECHANIC NOTICED THAT THE RADIATOR WAS LEAKING. THE RADIATOR CAUSED THE VEHICLE TO STALL AND OVERHEAT DUE TO LOSS OF FLUID. THE CONTACT TOOK THE VEHICLE TO A DEALER AND THE DEALER STATED THAT THE RADIATOR NEEDED TO BE REPLACED. THE RADIATOR WAS REPLACED AT THE CONTACT'S EXPENSE. THE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454241April 5, 2012
STRUCTURE
MY TOYOTA SIENNA IS GARAGE-KEPT AND FREQUENTLY CLEANED AND WAXED INSIDE OUT. HOWEVER ALL THESE HARD WORK STILL COULD NOT PREVENT CRACKING BEING FOUND ON THE DASHBOARD ON THE FRONT PASSENGER SIDE. I HAVE A FRIEND WHO HAS SIMILAR ISSUE WITH THE DASHBOARD OF HIS 2005 TOYOTA SIENNA VAN (ALSO GARAGE-KEPT AND WELL MAINTAINED). I AM SUSPECTING THAT THIS PREMATURE CRACKING IS A MANUFACTURING DEFECT WHICH SHOULD BE HANDLED AS A SERVICE RECALL BY TOYOTA. I JHAVE NEVER EXPERIENCED ANY CRACKING ON MY OTHER THREE TOYOTAS I BOUGHT BEFORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454261April 5, 2012
STRUCTURE:BODY:DOOR
I ESTIMATED MILEAGE AND DATES BECAUSE IT SEEMS THAT AFTER OUR FIRST WINTER WITH THE VEHICLE WE BEGAN TO HAVE ISSUES WITH THE DOORS IN COLD WEATHER. I LIVE IN NASHVILLE, TN SO IT'S NOT LIKE WE HAVE FEROCIOUS WINTERS. AT THAT POINT, MY KIDS WERE 3 AND 1 AND OBVIOUSLY STILL NEEDED TO BE IN CARSEATS. THERE WERE TIMES I HAD TO CLIMB THROUGH THE FRONT SEATS WITH EACH OF THEM BECAUSE I COULD NOT GET THE DOORS OPEN FOR ANYTHING. I KNOW THIS IS A WIDESPREAD PROBLEM AS I HAVE BEEN RESEARCHING IT FOR YEARS. MANY HOME REMEDIES I WOULD SEE HAD RAISED CONCERNS WITH OTHERS BECAUSE OF THE POTENTIAL TO CORRODE THE GASKET. SO, WHAT I HAVE FOUND TO WORK, IS NOT GOOD FOR EVERYONE, BUT IT DOES WORK. WITH MY GLOVES ON AND MY HAND STRETCHED FLAT, I BANG THE CRAP OUT OF THE TOP OF THE DOOR AT A 45 DEGREE ANGLE. AT TIMES, IT HAS LEFT ME BRUISED AT THE HEEL OF MY HAND, BUT I AM ABLE TO GET THE DOOR OPEN AND ALLOW MY CHILDREN WHO ARE NOW 8 AND 5, TO ENTER AND EXIT THE VEHICLE PROPERLY. I WOULD THINK THE SCHOOL WOULD FROWN ON THEM CLIMBING OUT THE FRONT DOOR IN THE CAR RIDER LINE IN THE MORNINGS. :) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454067April 4, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS 2006 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE MERGING ONTO THE HIGHWAY AT 65 MPH, THE VEHICLE ABNORMALLY ACCELERATED TO 100 MPH. THE ACCELERATOR PEDAL HAD BECOME STUCK AND WOULD NOT RELEASE. THE CONTACT HAD TO REACH DOWN UNDER THE STEERING WHEEL AND RELEASE THE LODGED ACCELERATOR PEDAL, WHILE CONTINUING TO MANEUVER THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO INSPECTED THE VEHICLE FOR TEN DAYS BUT WAS UNABLE TO DIAGNOSE A FAILURE. THE MANUFACTURER WAS THEN NOTIFIED AND A COMPLAINT WAS FILED. THE MANUFACTURER SENT AN INVESTIGATOR TO FURTHER INSPECT THE FAILURE HOWEVER, WAS UNABLE TO DETERMINE A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454169April 4, 2012
STRUCTURE:BODY
DRIVER'S SIDE POWER SLIDING DOOR FAILED, WOULD NOT CLOSE (DOOR CONTINUALLY RE-OPENED ITSELF INSTEAD OF LATCHING CLOSED). AFTER SETTING THE DOORS TO "MANUAL," THE SAME DOOR WOULD NOT OPEN AT ALL. WITH TWO INFANTS, IT BECAME NECESSARY TO CRAWL OVER THE INFANT SEAT INSTALLED IN THE PASSENGER SIDE REAR CAPTAIN'S CHAIR IN ORDER TO REACH THE INFANT SEAT INSTALLED BEHIND THE DRIVER'S SEAT. THE PASSENGER SIDE POWER SLIDING DOOR IS CLOSE TO FAILURE (THE SHEATHING ON THE CABLE IS FRAYED), WHICH WILL MEAN NEITHER OF THE REAR DOORS WILL BE FUNCTIONAL. VERY UNSAFE CONDITION IN CASE OF ACCIDENT OR FIRE. TOYOTA WILL NOT ADDRESS THIS ISSUE, AND QUOTES A PRICE OF $3400 TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453950April 3, 2012
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WATER WAS LEAKING INTO THE PASSENGER SIDE HEADLIGHT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 45,000 AND THE CURRENT MILEAGE WAS 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453943April 3, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT THERE WERE LARGE FRACTURES ALONG THE TOP OF THE DASHBOARD. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS 66,437 AND THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453706April 1, 2012
STRUCTURE:BODY
PASSENGER SIDE AUTOMATIC SLIDING DOOR CABLE FRAYED AND RUBBING. WE DISCONTINUED USE TO PREVENT BREAKAGE, LEAVING US WITH ONLY ONE DOOR FOR THE REAR PASSENGERS. TOYOTA DEALER CLAIMS THIS IS A $1600-$1800 FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453735April 1, 2012
STRUCTURE:BODY:DOOR
RECENTLY PURCHASED A USED 04 TOYOTA SIENNA AND THE PASSENGER POWER SLIDING DOOR DOES NOT WORK AND STICKS WHEN USING THE EXTERIOR HANDLE. THIS SHOULD BE CONSIDERED A SAFETY ISSUE AS IN AN EMERGENCY ITS A GAMBLE WHETHER OR NOT THE DOOR COULD OPEN. WE CURRENTLY JUST USE THE MANUAL DRIVER SIDE DOOR AS THE FIX FIR THIS FROM THE DEALERSHIP IS BETWEEN $1000 - $2000... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453555March 30, 2012
TIRES, TIRES:TREAD/BELT
I BOUGHT A 2011 TOYOTA SIENA XLE WITH BRIDGESTONE P35/55RF18 TIRES. THEY ARE THE ORIGINAL TIRES AND HAVE BEEN ROTATED ACCORDING TO SCHEDULE. AFTER 25,000 MILES, THEY ARE BALD. I NOTICED SLIPPING AND TIRE FAILURE, THEN INSPECTED THEM. THE FRONT TIRES LOOK LIKE RACING SLICKS WITH NO REMAINING TREAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453556March 30, 2012
EQUIPMENT:OTHER:LABELS
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 11V560000 (EQUIPMENT:OTHER:LABELS) AND TOOK THE VEHICLE TO THE DEALER FOR REPAIRS. THE CONTACT STATED THAT THE REMEDY STATED THAT THE MANUFACTURER WOULD NOTIFY OWNERS OF THE RECALL AND PROVIDE A REMEDY WHEN ONE HAD BECOME AVAILABLE. THE REMEDY WAS FOR OWNERS TO RECEIVE A CORRECTED PLACARD ALONG WITH A REVISED OWNER'S MANUAL THAT STATED THAT THE ACTUAL WEIGHT OF THE VEHICLE, AT NO COST TO THE CONTACT. THE CONTACT WAS DISPLEASED WITH THE RECALL REMEDY AND STATED THAT INSTEAD OF MAILING A 'CORRECTED' MANUAL TO OWNERS, THE MANUFACTURER SHOULD REPAIR THE VEHICLE SO THAT IT WOULD MATCH THE WEIGHT STATED ON THE PLACE CARD AND IN THE OWNER'S MANUAL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453458March 29, 2012
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2001 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE EMITTED A STRONG GASOLINE FUEL ODOR WHILE DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THE CONTACT WAS ADVISED THAT THE ODOR WAS DUE TO A FAULTY FUEL CANISTER AND CAP. THE DEALER REPLACED THE FUEL CANISTER AND CAP BUT THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE FAILURE WAS LOCATED AT THE FUEL PIPE ASSEMBLY LINES. THE FUEL PIPE ASSEMBLY LINES WERE REPLACED TWICE TO CORRECT THE FAILURE. THE MANUFACTURER DENIED ASSISTANCE WITH THE REPAIR, DUE THE VEHICLE MILEAGE. THE FAILURE MILEAGE WAS 102,542 AND THE CURRENT MILEAGE WAS 103,515.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453513March 29, 2012
AIR BAGS, STRUCTURE:BODY:DOOR
WE PURCHASED THE VAN USED IN 2009 WITH 12000 MILES ON IT AND MADE OUR PURCHASE DECISION BASED ON THE REPUTATION FOR QUALITY AND SAFETY THAT TOYOTA HAD AT THE TIME. IN JULY 2009 THE SRS WARNING LIGHT BEGAN TO ILLUMINATE. ACCORDING TO THE DEALER THE AIR BAG WIRING HARNESS AND SYSTEM WAS KNOWN TO HAVE ISSUES. LUCKILY THE DEALER CONVINCED TOYOTA USA TO COVER THE REPAIR. IN NOVEMBER 2011 THE LIGHT AGAIN CAME ON AND DID ITS BLINKING THING. CURRENTLY WE HAVE A LITTLE OVER 48000 MILES ON THE VAN AND THE DEALER SAID THAT BECAUSE WE ARE PAST WARRANTY THAT IT WON'T BE COVERED. A PRIVATE MECHANIC TESTED THE SYSTEM AND DETERMINED THE AIRBAGS ARE NOT FUNCTIONING AND THAT TOYOTA HAS PUBLISHED A BULLETIN ACKNOWLEDGING THE ISSUE BUT REFUSES TO REPAIR THIS SAFETY CONCERN. WHEN THE LIGHT IS BLINKING OR ON, THE AIRBAGS WILL NOT DEPLOY, PUTTING EVERYONE INSIDE AT RISK. A VAN WITH 48000 MILES SHOULD NOT HAVE TO HAVE THE AIRBAGS REPLACED TWICE. LOOKING AT ONLINE FORUMS THERE SEEMS TO BE HUNDREDS IF NOT THOUSANDS OF OTHER SIENNA OWNERS EXPERIENCING THE SAME PROBLEMS AND YET TOYOTA STILL REFUSES TO RECALL THE PRODUCT OR OFFER A REASONABLE REPAIR. I AM AFRAID THAT IT WILL TAKE A TRAFFIC COLLISION RESULTING IN A DEATH OR MULTIPLE DEATHS TO PUSH TOYOTA TO FIX THIS SYSTEMIC PROBLEM. A SECOND CONCERN WHICH SEEMS TO BE PROBLEMATIC WITH OUR VAN AS WELL AS OTHERS IS THE WELDS WITHIN THE DRIVER DOOR BREAKING. THE VEHICLE HAS NOT BEEN IN AN ACCIDENT NOR ANY OTHER MAJOR INCIDENT TO CAUSE THEM TO BREAK. ACCORDING TO THE PRIVATE MECHANIC, IT IS A MANUFACTURING ISSUE AND THAT THE WELD SHOULD BE ONE OF THE STRONGEST PARTS OF THE VEHICLE AND SHOULDN'T BREAK. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453297March 28, 2012
TIRES, TIRES:TREAD/BELT
TIRE SEEMED OUT OF BALANCE AT NARROW RANGE OF SPEEDS (60-65MPH), BUT SMOOTH AT 68MPH FOR MONTHS; RECENTLY NOTICED VEHICLE ROCKING WHEN COLD AND AT LOW SPEEDS; TODAY SAW AN OUTWARD BULGE IN REAR TIRE TREAD (DIRECTIONALLY OUTWARD FROM AXLE). AM SEEKING A REPLACEMENT TIRE BEFORE TREAD SEPARATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453361March 28, 2012
UNKNOWN OR OTHER, STRUCTURE:BODY, ELECTRICAL SYSTEM
AUTOMATIC SLIDING DOOR WILL NOT WORK PROPERLY. IT WILL NOT SHUT UNLESS DONE MANUALLY. OCCURRED SOON AFTER PASSING 50K MILES. DEALERSHIP "COULD NOT DIAGNOSE PROBLEM" AND WANTED ~$1200 TO REPLACE MOTOR IN DOOR. APPEARS THIS IS A COMMON PROBLEM THAT TOYOTA WILL NOT ADDRESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453362March 28, 2012
UNKNOWN OR OTHER
I LILVE IN COLORADO AND THE DOORS WILL NOT OPEN WHEN WEATHER DROPS BELOW FREEZING. MY KIDS COULD NOT OPEN DOOR FROM INSIDE EITHER. I RECENTLY BROKE THE HANDLE WHILE TRYING TO JERK THE DOOR OPEN. IT ONLY HAPPENS IN WINTER, BUT HAVE NEVER HAD THIS ISSUE WITH ANY OTHER VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453023March 26, 2012
STRUCTURE:BODY:DOOR
THE SLIDING BACK DOOR WAS BEING CLOSED FROM THE POWER BUTTON NEAR THE DRIVERS SEAT. THE DOOR WOULDN'T CLOSE SO THE BUTTON WAS PRESSED AGAIN. THE DOOR THEN SLAMMED SHUT WITH GREAT FORCE AND COULD HAVE INJURED ANYONE IN IT'S WAY. NOW IT IS INOPERABLE AND NEEDS A VERY EXPENSIVE REPAIR. APPARENTLY THIS IS AN ONGOING PROBLEM WITH THIS GENERATION OF THE TOYOTA SIENNA VANS AND TOYOTA REFUSES TO ADDRESS IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453135March 26, 2012
SERVICE BRAKES, HYDRAULIC, POWER TRAIN
I WAS DRIVING APPROXIMATE 25-30 MPH ON A DRY, LEVEL STREET. A CAR STOPPED IN FRONT OF ME TO MAKE A LEFT HAND TURN. I APPLIED THE BRAKES AND NOTHING HAPPENED. I RELEASED AND REAPPLIED THE BRAKES AGAIN AND AGAIN NO RESPONSE. I WAS ABLE TO SWERVE TO THE RIGHT INTO AN EMPTY PARKING LOT TO AVOID HITTING THE CAR OR ANOTHER COLLISION. AFTER SWERVING AND REAPPLYING THE BRAKES A 3RD OR 4TH TIME I WAS ABLE TO COME TO A STOP. MY KIDS AND I WERE SEVERELY SHAKEN, BUT NOT INJURED. WE DECIDED THIS PROBLEM WAS DUE TO THE MASTER CYLINDER. WE REPLACED IT AND HAVE HAD 3 MORE INCIDENTS SINCE REPLACING THE MASTER CYLINDER. 1 WAS IN REVERSE LEAVING MY DRIVE WAY. I WOUND UP HITTING AND EMBANKMENT ACROSS THE STREET TO STOP ME. THIS WAS A SLIGHT DOWN HILL ROLL IN REVERSE. I WENT FROM PARKED TO OUT OF CONTROL. I NEVER TOUCHED THE ACCELERATOR AND HIT THE BRAKE MULTIPLE TIMES AND EVEN TRIED SHIFTING BACK INTO PARK (KNOWING THAT'S BAD FOR THE TRANSMISSION), NOTHING WORKED. AFTER GETTING STOPPED AND PULLING FORWARD EVERYTHING SEEMED NORMAL AGAIN. MY HUSBAND WAS DRIVING IN TRAFFIC AND WE WERE APPROACHING A TURN AND HAD TO MERGE IN TO PERPENDICULAR TRAFFIC. APPROX SPEED 25-35 MPH. THE BRAKES AGAIN COMPLETELY FAILED AND WE HAD TO SWERVE THROUGH A TRAFFIC LIGHT IN TO A FREE LANE OF TRAFFIC TO AVOID A REAR END COLLISION WITH THE CARS INFRONT OF US. WE ORDERED ANOTHER MASTER CYLINDER AND WERE PREPARING TO INSTALL IT. TODAY THE BRAKES FAILED AGAIN AT A STOP SIGN (APPROX SPEED 5-10 MPH) I HAD BEEN STOPPED AND STARTED TO EASE IN TO THE MAIN ROAD WHEN I SAW A CAR COMING FROM THE LEFT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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