Toyota Sienna Complaints

9,048 consumer complaints on file.

#10934887December 12, 2016
ELECTRONIC STABILITY CONTROL (ESC)
FOR NO REASON THE THE WARNING LIGHT COMES ON AND ALARMS. ALSO THE TRACTION ICON APPEARS AND THEN THE BRAKES ARE APPLIED. IT DOESN'T MATTER IF THE ROAD IS DRY OR WET AND NO WARNING WHATSOEVER. THIS HAPPENS AT VARIOUS SPEEDS FROM 30 MPH TO 70 MPH. IT ALSO DOES NOT MATTER IF YOU ARE TRAVELING IN A STRAIGHT LINE OR NEGOTIATING A TURN. THERE IS A SWITCH THAT CAN BE ACTIVATED TO BYPASS THE SYSTEM. THIS MAKES NO DIFFERENCE IF ITS ON OR OFF. THIS STARTED ON SEPT 7, 2016, NOW IT IS ABOUT A DAILY OCCURRENCE. I WONDER HOW MANY REAREND ACCIDENTS HAVE TO BE EXPERIENCED OR THE CAR BEING PULLED OF THE ROAD BECAUSE THE BRAKES ARE ONLY DEPLOYED ON ONE SIDE OF THE CAR BEFORE TOYOTA IS MANDATED TO REPAIR THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934572December 11, 2016
EXTERIOR LIGHTING
THE PASSENGER SIDE HEADLIGHT TURNS OFF INTERMITTENTLY. IT WILL TURN ON AGAIN IF YOU TURN THE HEADLIGHTS OFF AND BACK ON, BUT THEN WILL GO OUT AGAIN. I HAVE READ ONLINE ABOUT MANY OTHER TOYOTA OWNERS, SPECIFICALLY THOSE WITH PRIUSES, BUT ALSO SOME SIENNAS, HAVING THIS PROBLEM. DEALERS DON'T KNOW HOW TO RESOLVE IT - MINE WANTS TO REPLACE THE BULB FOR CLOSE TO $500, BUT CAN'T GUARANTEE THIS WILL RESOLVE THE PROBLEM AND THE BULB IS APPARENTLY WORKING, JUST NOT ALL THE TIME. THIS IS A SAFETY ISSUE TO HAVE A NON-WORKING HEADLIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934368December 10, 2016
AIR BAGS
TAKATA RECALL NO NOTIFICATION OF PARTS AVAILABLE. IT'S BEEN A LONG TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934463December 10, 2016
WHEELS
THE 2013 TOYOTA SIENNA XLE WAS PURCHASED NEW AT LARRY H. MILLER TOYOTA IN SPOKANE, WA. ALL MAINTENANCE WAS PERFORMED AT THE SAME DEALERSHIP ACCORDING TO SCHEDULE, WITH NO PROBLEMS NOTED OTHER THAN EXCESSIVE TIRE WEAR. THE VEHICLE WAS USED FOR NORMAL CITY AND HIGHWAY DRIVING ONLY, NO GRAVEL OR OFF-ROAD USE. DURING THE 25,000 MILES (VEHICLE MILEAGE IS SLIGHTLY LESS) CHECKUP AT THE DEALERSHIP, THE TIRES WERE DISCOVERED TO BE TREAD-BARE WITH METAL THREADS VISIBLE IN IRREGULAR PATTERNS. THIS WAS NOT AN ALIGNMENT ISSUE. THE VEHICLE WAS PURCHASED NEW, AND ALL MAINTENANCE WAS PERFORMED ACCORDING TO SCHEDULE, THEREFORE THE TIRES ARE LIKELY DEFECTIVE. THE TIRES IN QUESTION ARE BRIDGESTONE TURANZA EL400-02 RFT. THERE ARE MANY COMPLAINTS ONLINE ABOUT THIS TIRE GOING TREAD-BARE ON OR BEFORE 20,000 MILES - THIS IS 1/2 TO 1/3 THE NORMAL LIFESPAN OF A TRADITIONAL TIRE AND OWNERS SHOULD BE NOTIFIED OF THE POTENTIAL SAFETY HAZARD AND BE REIMBURSED FOR ASSOCIATED REPLACEMENT COSTS. THE TIRES IN QUESTION HAVE A 6-YEAR WARRANTY ON MANUFACTURER DEFECTS, BUT THE TIRE COMPANY DOESN'T WANT TO PAY TO REPLACE THEM. THE DEALERSHIP HAS ALL THE DOCUMENTATION TO PROVE THE PREVENTIVE MAINTENANCE WORK WAS DONE PROPERLY FROM DAY 1 AND BECAUSE THE VEHICLE WARRANTY DOESN'T COVER TIRES, THE TOYOTA DEALERSHIP REFUSES TO DO THE RIGHT THING. I NOW HAVE A VEHICLE, IN LIKE NEW CONDITION, THAT IS UNSAFE TO DRIVE AND NEITHER THE TIRE MANUFACTURER OR THE VEHICLE MANUFACTURER WILL ACCEPT RESPONSIBILITY. I AM A DISABLED VETERAN, WITH LIMITED MOBILITY, AND ON A FIXED INCOME - ANY HELP WOULD BE GREATLY APPRECIATED. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933896December 8, 2016
AIR BAGS
TAKATA RECALL. RECALL ISSUED 5/23/2016. TOYOTA RECOMMENDS NO OCCUPANTS IN THE FRONT PASSENGER SEAT UNTIL REMEDIED. NO REMEDY YET. WE FEEL OVER 6 MONTHS IS AN EXCESSIVE TIME PERIOD TO HAVE NO PASSENGERS IN FRONT SEAT AND NO REMEDY AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930371December 7, 2016
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT STATED THAT THE DOOR AJAR SENSOR ILLUMINATED. THE SENSOR WAS REPLACED BY THE DEALER, BUT THE FAILURE CONTINUED. THE DEALER AND MANUFACTURER WERE UNABLE TO PROVIDE A REPAIR SOLUTION. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933646December 7, 2016
AIR BAGS
TOYOTA HAS NO REMEDY FOR THE FAULTY AIRBAG AND URGES NO PASSENGER IN THE FRONT. I FIND THAT UNACCEPTABLE TO HAVE A CAR THAT I CANNOT HAVE A PASSENGER IN THE FRONT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930119December 6, 2016
UNKNOWN OR OTHER
WHEN CAR WAS PURCHASED NEW WE WHERE TOLD THAT A SAFETY FEATURE ON THIS VEHICLE WAS THAT THE REAR SLIDING DOORS WOULD NOT CLOSE WHILE THERE WAS SOMETHING IN ITS PATH STOPPING IT FROM CLOSING COMPLETELY. EX. CHILD OR BODY PART. THIS MORNING WHILE TRYING TO REACH BEHIND HIM AND ATTACH HIS SEATBELT MY 6YO SON HAND GOT INTO THE PATH OF THE DOOR AND HIS HAND BECAME STUCK IN ITS PATH INSTEAD OF THE DOOR OPENING BACK TO THE OPEN POSITION IT SET THERE AND CONTINUED TO CYCLE TO THE CLOSE POSITION.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10929847December 5, 2016
WHEELS, UNKNOWN OR OTHER
NHTSA RECALL NUMBER : 11V560 MANUFACTURER RECALL NUMBER : B0N TOYOTA HAS NEVER CONTACTED ME REGARDING THE RESOLUTION OF THIS RECALL OR HAS INFORMED ME THAT THIS RECALL WAS DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930004December 5, 2016
AIR BAGS, EQUIPMENT
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS) AND 11V560000 (EQUIPMENT); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUES. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930010December 5, 2016
STRUCTURE:BODY
WHEN WE WENT TO OPEN THE POWER SLIDING SIDE DRIVERS DOOR..THE WIRE BROKE AND IT WOULD NOT OPEN ALL THE WAY. IT HAD TO BE FORCED CLOSED. THE WIRE THAT CONTROLS THE POWER DOOR HAD BROKE. TOYOTA SAID IT WOULD COST ABOUT $2500.00 TO FIX. WE USED THE OTHER BACK SIDE DOOR UNTIL THE WIRE ON IT BROKE ALSO. IT WAS ABLE TO BE USED MANUALLY. MY BROTHER-IN-LAW WAS ABLE TO GET THE DRIVERS SIDE DOOR UNSTUCK SO WE CAN USE IT MANUALLY ALSO. CAN NOT AFFORD TO PAY $5000.00 TO FIX POWER DOORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930051December 5, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929797December 4, 2016
ELECTRICAL SYSTEM
THE RIGHT SIDE ELECTRIC SIDE DOOR WILL NOT SLIDE ALL THE WAY BACK. IN A STATIONARY POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929798December 4, 2016
STRUCTURE:BODY, ELECTRICAL SYSTEM
RIGHT SIDE SLIDING DOOR OPERATES SPORADICALLY, NOT OPENING ALL THE WAY TO LOCK IN PLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929515December 2, 2016
POWER TRAIN
CURRENTLY THERE IS A RECALL OUT FOR THE SHIFT LOCK SOLENOID ASSEMBLY IN CERTAIN TOYOTA SIENNA VAN MODELS FROM 2004-2005 AND 2007 TO 2009. I OWN A 2005 SIENNA LE AND HAVE NO PROBLEM WITH MY SHIFT LOCK SOLENOID. HOWEVER, I HAVE A 2006 SIENNA LE AND UPON SHUTTING OFF THE CAR AFTER DRIVING, I CAN MOVE THE AUTOMATIC TRANSMISSION SELECTOR OUT OF PARK WHEN THE KEY IS OUT OF THE IGNITION AND THE BRAKE PEDAL IS NOT DEPRESSED. THIS CONDITION CAN HAPPEN 50 PERCENT OF THE TIME AND IS QUITE REPRODUCIBLE ON MY VAN. I WILL BE CONTACTING TOYOTA USA TODAY, BUT I THOUGHT IT PERTINENT THAT YOUR AGENCY IS AWARE OF THE PROBLEM AS WELL. I HAVE 3 SMALL CHILDREN, 2 OF WHOM COULD EASILY TAKE THE CAR OUT OF GEAR FROM A PARKED POSITION. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929545December 2, 2016
STRUCTURE:BODY
THE TAILGATE BECAME VERY HARD TO OPEN AND THEN THE HANDLE MELTED. NOW I CAN HARDLY OPEN THE TAILGATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929561December 2, 2016
ELECTRICAL SYSTEM
ON AUGUST 29, 2016 WE WERE AWOKEN BY THE FIRE DEPARTMENT AT 3:30AM LETTING US KNOW OUR 2004 TOYOTA SIENNA WAS ON FIRE IN THE DRIVEWAY. THEY WERE ABLE TO BREAK INTO THE VAN AND CONTAIN THE FIRE BUT THE VEHICLE WAS COMPLETELY BURNT UP ON THE FRONT RIGHT SIDE AND A TOTAL LOSS FOR OUR FAMILY. IT APPEARED TO BE AN ELECTRICAL FIRE UNDER THE DASHBOARD. WE FILED A COMPLAINT/CLAIM WITH TOYOTA THE FOLLOWING WEEK AND AS OF DECEMBER 2, 2016, STILL HAVE NOT GOTTEN A RESOLUTION AND HAVE NOT BEEN CLEARED BY TOYOTA TO EVEN TOW THE VEHICLE. WE HAVE PLACED NUMEROUS CALLS TO THEIR CUSTOMER SERVICE DIVISION. INITIALLY, WE WERE TOLD CLAIMS DEPARTMENT HAS UP TO 30 BUSINESS DAYS TO RESPOND TO THE CLAIM. ONCE WE EXCEEDED THE 30 BUSINESS DAYS ' WE CONTACTED AGAIN AND WERE THEN TOLD THEY 'TYPICALLY' TAKE 30 DAYS BUT IT COULD BE LONGER. PREVIOUSLY - TOYOTA SENT OUT A FIRE INVESTIGATOR IN OCTOBER. IN A FOLLOW UP CALL TO THAT INVESTIGATOR BY US ' HE CONFIRMED HE TURNED OVER HIS FINDINGS TO TOYOTA AND LET US KNOW THAT THE CAUSE WAS UNABLE TO BE DETERMINED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10929581December 2, 2016
UNKNOWN OR OTHER, STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
I HAVE A TOYOTA SIENNA WITH 69,451 MILES. I HAVE HAD BOTH REAR SLIDING DOORS REPAIRED TWICE EACH. THE DOORS STILL DO NOT ENGAGE AND LOCK. I HAVE TWO CHILDREN AND MULTIPLE TIMES THE DOORS HAVE OPENED WHILE DRIVING. TOYOTA RECENTLY HAS A RECALL ON THIS ISSUE, BUT IT ONLY DATES BACK TO 2011. THIS IS AN ISSUE FOR MANY EARLIER MODELS AND I AM FURIOUS IT WAS NOT INCLUDED. TOYOTA SAYS THERE IS NOTHING ELSE THEY CAN DO FOR ME. WHEN ONE OF MY CHILDREN FALLS OUT THE BACK AND GETS INJURED IS NOT THE TIME TO ADDRESS IT. I DEMAND THAT THE 2006 MODEL BE INCLUDED IN THE RECALL FOR SAFETY ISSUES, NOT JUST FOR ME AND MY CHILDREN, BUT FOR MANY, MANY OTHERS WHO HAVE COMPLAINED ABOUT THE SAME ISSUE. PLEASE ADDRESS THIS PROBLEM BEFORE SOMEONE GETS HURT OR WORSE. THANK YOU FOR YOUR PROMPT ATTENTION. THE DATE THE INCIDENT OCCURRED BELOW IS FROM WHEN I FIRST BEGAN HAVING A PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929632December 2, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/31/17*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929448December 1, 2016
TIRES
I BOUGHT A SET OF 4 DOUGLAS ALL-SEASON 215/65R16 98T SL TIRES AT WALMART. AFTER LESS THAN 4 MONTHS/600 MILES OF USE, 3 OF THE TIRES WERE DIAGNOSED AS SEPARATING INSIDE. THIS IS A VERY DANGEROUS PROBLEM THAT COULD HAVE COST US OUR LIVES. THESE TIRES MUST BE RECALLED. THIS IS UNACCEPTABLE. IF YOUR VEHICLE SHAKES AT A MODERATE SPEED (BETWEEN 25-40MPH) AND YOU HAVE THESE TIRES THEN YOU SHOULD GET THEM REPLACED IMMEDIATELY. IT IS NOT THE BALANCE (I HAD THEM BALANCED TWICE) OR THE ALIGNMENT, IT IS A DEFECT IN THESE PARTICULAR TIRES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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