Toyota Sienna Complaints

9,048 consumer complaints on file.

#10938941December 31, 2016
ELECTRICAL SYSTEM
THE 2007 SIENNA VAN IN QUESTION IS ONE OF MANY PLAGUED BY AN ARRAY OF DOOR LATCH PROBLEMS OF MANY DIFFERENT VARIETIES THAT WERE NOT COVERED UNDER A VERY POORLY EXECUTED SO CALLED 'RECALL' ON THIS VAN. THE WHOLE DESIGN WAS POOR FROM THE START, AND THE CONSUMER IS GETTING TAKEN TO THE BANK BY THE DEALERS AND THE COMPANY. WHEN THEY WANT A $1000 TO FIX ONE DOOR THAT THEY KNOW IF FAULTY THAT'S SIMPLY GREED FOR ONE, AND THERE ARE USUALLY TWO DOORS AT FAULT. THEN IF YOU DO GET THEM REPAIRED, MANY TIMES THE FIX DOESN'T LAST VERY LONG BEFORE YOUR BACK AGAIN. THEY JUST HAD ANOTHER RECALL FOR THEIR 2011 AND NEWER VAN DOORS, THEY STILL HAVEN'T FIXED THEM YET. THEY MIGHT NOT OPEN, THEN THEY MIGHT OPEN WITHOUT WARNING, THEN THEY MIGHT NOT OPEN AT ALL. BOTH OF MY DOORS HAVE THE SAME ISSUE, AND I'VE READ ABOUT MANY MORE PEOPLE THAT HAVE THE SAME PROBLEM. THEY FIX THIS BUT NOT THIS, IT'S VERY FRUSTRATING & EXPENSIVE, I CAN HARDLY BELIEVE HOW POORLY TOYOTA AND THEIR DEALER NETWORK HAVE HANDLED THIS ISSUE. I HAVE BEEN TO TOYOTA WITH MY VEHICLE, IT WAS A JOKE AND IT COST ME $100 FOR MUCH OF NOTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938729December 30, 2016
SEAT BELTS
DRIVER'S SIDE SEAT BELT ONCE ENGAGED IN CLIP IT KEEPS ON COMING OFF. SOMETIMES IT TAKES SEVERAL TIMES FOR SEAT BELT TO STAY ENGAGED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938424December 29, 2016
STRUCTURE:BODY:DOOR
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING VARIOUS SPEEDS, THE REAR PASSENGER SIDE SLIDING DOOR INDEPENDENTLY OPENED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE) AND 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 107,000. PARTS DISTRIBUTION DISCONNECT. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937753December 27, 2016
STRUCTURE:BODY
AUTOMATIC SLIDING DOOR WILL NOT CLOSE. THE CABLE MECHANISM APPEARS TO BE BROKEN. I CAN'T USE THE DOOR UNTIL IT IS REPAIRED. I TOOK THE VAN IN FOR SERVICE WITH THE WARRANTY ENHANCEMENT LETTER IN 2013 AND WAS TOLD NO REPAIRS WERE NEEDED. NOW THAT THE DOOR IS BROKEN, TOYOTA IS SAYING THE WARRANTY HAS EXPIRED AND I MUST PAY FOR REPAIRS. WHEN ASKED WHY THEY DIDN'T CHANGE OUT THE FAULTY PARTS - CSD SAID THE DOOR IS NOT A SAFETY ISSUE! I SEE HUNDREDS OF POSTS FOR SIMILAR PROBLEM. WHY ISN'T THE SLIDING DOOR BEING RECALLED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937749December 27, 2016
STRUCTURE:BODY:DOOR
SLIDING DOORS OPENED WHILE DRIVING, TURNED OFF AUTOMATIC AND USED MANUAL OPENING, DOOR WILL NOT LATCH CLOSED NOW WHILE USING MANUAL OPERATION, LIGHTS INTERIOR NOW STAY ON. REAR DOOR AND SIDE SLIDING NOW INDICATE ON SCREEN OPEN FROM TIME TO TIME WHILE DRIVING NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937414December 26, 2016
FUEL/PROPULSION SYSTEM
SOMETIMES THE CAR STALLS UPON ACCELERATION. THEN IT SURGES FORWARD. WHEN DRIVING, IT WILL ACCELERATE AT RANDOM. HAD VEHICLE TO DEALER, EVANS TOYOTA IN FORT WAYNE, IN. ON 12/21 & 12/23/2016. THEY SAY IT'S FINE. I DISAGREE. IT'S NOT RIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937444December 26, 2016
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
POWERED PASSENGER DOORS ON BOTH SIDES OF THE VAN MALFUNCTIONED AND THEN CABLE SYSTEM BROKE AND LOCKED THE DOORS IN THE CLOSED POSITION. THIS HAPPENED ONE AFTER THE OTHER IN ABOUT A THREE-WEEK PERIOD. THE CABLE IS CLEARLY RUSTED AND SHREDDED ON THE ONE SIDE. I CANNOT TELL WHY THE CABLE PULLED OUT AND STOPPED WORKING ON THE OTHER SIDE. AS I TRANSPORT 3 OR MORE CHILDREN AT A TIME, IT IS A HUGE SAFETY ISSUE THAT THE ONLY WAY OUT OF THE CAR IN CASE OF EMERGENCY IS THROUGH ONE OF THE FRONT DOORS OR THE BACK TRUNK HATCH. I HAVE OWNED THIS VEHICLE SINCE IT WAS NEW AND I AM TOLD THIS IS OUT OF WARRANTY/ISN'T COVERED AND WILL COST AT LEAST $6,000 TO FIX. I CANNOT DRIVE THE VEHICLE LIKE THIS AND I CAN'T AFFORD TO FIX IT. I AM APPARENTLY NOT THE ONLY ONE WHO'S HAD THIS PROBLEM WITH THE VAN, YET TOYOTA IS DOING NOTHING ABOUT IT FOR THEIR CUSTOMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937483December 26, 2016
CHILD SEAT:TETHER: CONNECTOR/CLIP, CHILD SEAT, CHILD SEAT:HARNESS RETAINER/CHEST CLIP
BRITAX CAR SEAT. ADVOCATE 70-G3. MANUFACTURER 01/2013.COMPLAINING OF TOP LATCH COMPONENT! WE HAVE OWNED THIS CAR SEAT FOR 3 YEARS AND NEVER HAD AN ACCIDENTWITH IT UNTILNOW. WE WERE SITTING AT A RED LIGHT AND GOT REAR ENDED BY A BIG PICK UP TRUCK SMASHING OUR TRUNK IN AND LIFTING OUR BACK END OFF THE GROUND. OUR ONE YEAR OLD WHO WAS IN THIS CAR SEAT WAS REAR FACING AND LATCHED IN CORRECTLY WEARING A LIGHT FLEECE (NO PUFFY JACKET.. WE ARE VERY CAREFUL TO FOLLOW EVERY CAR SEAT RULE). DURING THE ACCIDENT HER TOP LATCH CAME UNDONE! THE ADULT SITTING NEXT TO HER WITNESSED THE TOP HALF OF HER BODY FLY FORWARD HITTING THE SEAT SHE WAS FACING! SHE VOMITED SHORTLY AFTER AND WAS SAID TO HAVE A CONCUSSION! WE ARE REPORTING HERE AND COMPLAINING TO BRITAX! WE ARE NEVER BUYING THAT BRAND AGAIN AND WE HOPE THEY CAN FIX THIS FOR ANY OTHER CHILDREN WITH THIS CAR SEAT THAT FAILS TO DO ITS JOB!WE BOUGHTA GRACO REAR FACING CAR SEAT TO REPLACE THIS HORRIBLE ONE.WE STILL HAVE THE CAR SEATAT OUR HOUSE(WE ARE NOT USING IT)AND SENDING A VIDEO TO BRITAX OF HOW EASILY THE CLIP COMES UNDONE AFTER CLICKED IN! WE ARE NOT HAPPY AND UPSET THAT OUR DAUGHTER GOT INJURED!
Crash:
Yes
Fire:
No
Injuries:
5
Deaths:
0
#10937484December 26, 2016
CHILD SEAT, CHILD SEAT:HARNESS RETAINER/CHEST CLIP
BRITAX CAR SEAT. ADVOCATE 70-G3. MANUFACTURER 01/2013.COMPLAINING OF TOP LATCH COMPONENT! WE HAVE OWNED THIS CAR SEAT FOR 3 YEARS AND NEVER HAD AN ACCIDENTWITH IT UNTILNOW. WE WERE SITTING AT A RED LIGHT AND GOT REAR ENDED BY A BIG PICK UP TRUCK SMASHING OUR TRUNK IN AND LIFTING OUR BACK END OFF THE GROUND. OUR ONE YEAR OLD WHO WAS IN THIS CAR SEAT WAS REAR FACING AND LATCHED IN CORRECTLY WEARING A LIGHT FLEECE (NO PUFFY JACKET.. WE ARE VERY CAREFUL TO FOLLOW EVERY CAR SEAT RULE). DURING THE ACCIDENT HER TOP LATCH CAME UNDONE! THE ADULT SITTING NEXT TO HER WITNESSED THE TOP HALF OF HER BODY FLY FORWARD HITTING THE SEAT SHE WAS FACING! SHE VOMITED SHORTLY AFTER AND WAS SAID TO HAVE A CONCUSSION! WE ARE REPORTING HERE AND COMPLAINING TO BRITAX! WE ARE NEVER BUYING THAT BRAND AGAIN AND WE HOPE THEY CAN FIX THIS FOR ANY OTHER CHILDREN WITH THIS CAR SEAT THAT FAILS TO DO ITS JOB!WE BOUGHTA GRACO REAR FACING CAR SEAT TO REPLACE THIS HORRIBLE ONE.WE STILL HAVE THE CAR SEATAT OUR HOUSE(WE ARE NOT USING IT)AND SENDING A VIDEO TO BRITAX OF HOW EASILY THE CLIP COMES UNDONE AFTER CLICKED IN! WE ARE NOT HAPPY AND UPSET THAT OUR DAUGHTER GOT INJURED!
Crash:
Yes
Fire:
No
Injuries:
5
Deaths:
0
#10936646December 21, 2016
ELECTRICAL SYSTEM
2009 TOYOTA SIENNA, DRIVERS SIDE REAR PASSENGER DOOR CABLE BROKE AND INITIALLY LEFT THE DOOR IN THE OPEN POSITION IN A MALL PARKING LOT. ONCE CLOSED MANUALLY TO TRAVEL HOME, THE DOOR WAS LEFT JAMMED IN THE CLOSED POSITION UNTIL WE ARRIVED HOME. I HAD TO CUT THE CABLE ASSEMBLY OUT TO SIMPLY REMOVE THE SAFETY HAZARD FOR MY 3 YOUNG DAUGHTERS. ATTEMPTED TO HAVE THE DOOR REPAIRED AT A LOCAL SHOP WHICH WAS UNABLE AND CHECKED WITH TOYOTA THEMSELVES. TOYOTA'S RESPONSE WAS THAT THE NEW CABLE/MOTOR ASSEMBLY WAS UPGRADED AND ONLY AVAILABLE THROUGH TOYOTA FOR $1300(+LABOR), I CONTACTED TOYOTA CORPORATE WHO HELPED MINIMALLY WITH THE BILL TO GET IT FIXED. STILL COSTS ME OVER $1100 TO GET A FUNCTIONING DOOR AND REMOVE A HUGE SAFETY CONCERN ON A VEHICLE WHERE I PAID INITIALLY FOR THE FEATURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936195December 19, 2016
AIR BAGS
TAKATA RECALL MY VAN IS UNDER THIS TAKATA RECALL AND ITS WITH DEALERSHIP SINCE LAST 4 MONTHS. I HAVE BEEN PROVIDED SMALLER VEHICHLE FROM RENTAL COMPANY. SINCE THEN NO ONE IS TELLING ME WHEN MY VAN WILL BE READY. I JUST TRIED TO CALL TOYOTA AND THEY TOLD ME SINCE I HAVE BEEN PROVIDED RENTAL VEHICLE THATS BEST THEY CAN DO AT THIS POINT. I REALLY DONT NEED THIS RENTAL VEHICLE FROM TOYOTA. I WANT MY ORIGINAL VAN BACK FROM THEM. TOYOTA CANT KEEP MY VEHICLE FOREVER BY REPLACING LOANER VEHICLE. I WOULD LIKE THEM TO EITHER COMPENSATE ME FOR ALL THE TROUBLE WE ARE GOING THROUGH OR FIX MY VAN IN TIMELY MANNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936089December 18, 2016
SEAT BELTS
WAS GETTING INTO VAN TO DRIVE AND PULLED THE SEATBELT ACROSS MY CHEST, IT WAS SLACK SO PULLED A LITTLE MORE TO GET IT TO RETRACT AND COME OUT, IT WOULD NOT, KEPT COMING OUT AND STUCK ALL THE WAY OUT NOW. WOULD NOT GO BACK IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935954December 17, 2016
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
MY CAR IS REVVING UNCONTROLLABLY AND LURCHING FORWARD WHEN BRAKING. THE ENGINE DOES NOT DECREASE ITS REVOLUTIONS IN LONE WITH BRAKING. ITS EITHER A TRANSMISSION DROPPING TO A LOWER GEAR AND LURCHING FORWARD IR THE ACCELERATOR PEDAL US STICKING. IT HAPPENS ALL OF THE TIME AND IS UNSAFE COMING TO STOPS NEAR CROAS TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935857December 16, 2016
AIR BAGS
TAMARA RECALL I'VE BEING INFORMED ABOUT THIS RECALL IN MAY OF 2016 AND AS OF DECEMBER 16TH 2016 THIS HASN'T BEING RECTIFIED YET HOW LONG DIES IT TAKE A COMPANY TO RECTIFY A KNOWN SAFETY ISSUE THAT CAN KILL SOMEBODY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935875December 16, 2016
VISIBILITY/WIPER
THIS NEW TOYOTA SIENNA 2016 WAS DELIVERED WITH A DEFECTIVE FRONT WINDSHIELD WITH DISTORTION AT THE CENTER BOTTOM. IT CAUSES THE ROAD MARKINGS TO BECOME WAVY AND DISTORTED, AND IS DANGEROUSLY DISTRACTING ESPECIALLY AT NIGHT OR IN LOW LIGHT SITUATIONS. THE DEALER WAS IMMEDIATELY NOTIFIED, AND CHECKED OTHER SIENNAS ON THE LOT, ALL OF WHICH HAVE THE SAME DEFECT. THE DEALER DIRECTED US TO TOYOTA, AND TOYOTA FAILED TO RESPOND AND DID NOT CORRECT THE ISSUE.SINCE IT IS APPARENTLY A VEHICLE WIDE DEFECT, IT SEEMS A RECALL WOULD BE REQUIRED TO ADDRESS THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935508December 15, 2016
UNKNOWN OR OTHER, LATCHES/LOCKS/LINKAGES
THE LATCH ON THE BACK DOOR MELTS WHEN THE WEATHER IS HOT, LEAVING A BLACK, TARRY MESS IN MY HANDS. NOW THAT THE WEATHER IS COLD, THE LATCH ON THE BACK DOOR IS FROZEN SOLID, MAKING IT EXTREMELY DIFFICULT TO OPEN THE BACK DOOR AT ALL. THIS COULD BE DANGEROUS IF I NEED TO OPEN IT QUICKLY. THE VAN IS, OF COURSE STATIONARY WHEN I TRY TO OPEN THE DOOR. THE DASHBOARD ALSO MELTS IN THE HEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935245December 14, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935266December 14, 2016
STRUCTURE:BODY
WHILE STATIONARY IN DRIVEWAY, PASSENGER REAR DOOR INTERMITTENTLY WILL NOT OPEN OR WILL NOT CLOSE. WE HAVE NOTICED THIS AFTER THE VEHICLE HAS BEEN TURNED OFF, AND THE KEY IS NO LONGER IN THE IGNITION. THIS HAS HAPPENED MULTIPLE TIMES. MY SON WILL PUSH THE BUTTON FROM THE INSIDE OF THE VEHICLE, AND ATTEMPT TO USE THE HANDLE ON THE INSIDE OF THE VEHICLE. ON MULTIPLE OCCASIONS WHEN THE DOOR WOULD NOT OPEN, HE HAD TO USE THE DOOR ON THE DRIVER'S SIDE TO GET OUT. THERE HAVE BEEN OTHER TIMES AFTER HE HAS GOTTEN IN THE BACK PASSENGER DOOR, BUT THE DOOR WOULD NOT CLOSE. IT TAKES PUSHING THE BUTTON MULTIPLE TIMES TO GET THE DOOR TO CLOSE. THIS HAS HAPPENED BOTH WHILE THE KEY IS NOT IN THE IGNITION AND THE CAR IS OFF, AND AFTER THE CAR IS STARTED. CLIMATE OUTSIDE HAS VARIED DURING THESE EPISODES AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935271December 14, 2016
STRUCTURE:BODY
THE HOOD JUST OPENED UP WHEN DRIVING AT 55MPH TO 60MPH AND HIT THE WINDSHIELD, THE GLASS IS TOTALLY BROKEN, STILL THE HOOD DOOR IS ATTACHED TO THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935368December 14, 2016
AIR BAGS
TAKATA RECALL WE RECEIVED A RECALL FOR THE TAKATA AIR BAG ON THE PASSENGER SIDE IN MAY 2016. IT IS NOW DECEMBER 2016 AND IT HAS NOT BEEN FIXED. WE HAVE ASKED OUR LOCAL DEALERSHIP ABOUT THIS AND THEY STILL SAY THERE ARE NO PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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