Toyota Sienna Complaints

9,048 consumer complaints on file.

#10979730April 21, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. IN ADDITION, THE CONTACT STATED OCCASIONALLY THE DOOR WOULD NOT LATCH. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND STATED THAT THEY DID NOT HAVE A TIME OF WHEN THE PARTS WOULD BE MADE AVAILABLE. TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 07/13/17*LJ UPDATED 10/13/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979775April 21, 2017
STRUCTURE:BODY
TOYOTA SIENNA OWNERS RECEIVED A SAFETY RECALL NOTICE IN NOVEMBER 2016 FROM TOYOTA WARNING OF ISSUES WITH THE VEHICLE'S DOORS, AND HOW THEY CAN SLIDE OPEN UNINITIATED WHILE DRIVING, THUS INCREASING THE RISK OF INJURY TO A VEHICLE OCCUPANT. TODAY IS APRIL 21, 2017, AND THERE HAS BEEN NO UPDATE TO THIS ISSUE, AND NO FIX TO THE PROBLEM. THE OVERWHELMING MAJORITY OF SIENNA OWNERS DRIVE THEIR CHILDREN IN THE BACK SEATS WHERE THESE SLIDING DOORS CAN OPEN ON THEIR OWN WHILE DRIVING. WHEN ARE THEY GOING TO FIX IT? ALTERNATIVELY, THEY NEED TO GIVE US OUR MONEY BACK ON OUR VEHICLES SO WE CAN GET ONE WITHOUT THIS CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979788April 21, 2017
WHEELS
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WHEN EXPERIENCING A FLAT AND LOOKING TO PLACE THE SPARE TIRE ON THE VEHICLE THEY NOTICED THE CABLE ASSEMBLY FOR THE SPARE TIRE WAS RUSTED CAUSING THE SPARE TIRE TO BECOME UNABLE TO BE USED. THE CONTACT INFORMED THE DEALER OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THERE WERE NO PARTS AVAILABLE FOR THE RECALL. THE DEALER INFORMED THE CONTACT THAT NHTSA WAS RESPONSIBLE FOR DISTRIBUTING THE RECALL PARTS AND THAT THE NHTSA HOTLINE SHOULD BE CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. UPDATED 06/13/17*LJ CONSUMER STATED THE ASSEMBLY TOTALLY RUSTED OUT THAT THE SPARE TIRE FELL OFF. UPDATED 9/27/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979607April 20, 2017
UNKNOWN OR OTHER
POWER SLIDING DOOR STUCK OPEN. WOULDN'T BUDGE - WE LIVE IN THE UPPER PENINSULLA OF MICHIGAN AND THIS HAPPENED DURING THE MIDDLE OF WINTER AS WE WERE GETTING OUR CHILDREN TO SCHOOL. TEMPS WERE IN THE SINGLE DIGITS WITH WIND CHILLS -10 TO -20 DEGREES. HAD TO PHYSICALLY FORCE THE DOOR SHUT TO CLOSE IT. IT'S STILL IN THE SAME STATE I LEFT IN. DOESN'T OPEN. IT'S JUST BARELY CLOSED/LATCHED SO THE BEEPER DOESN'T GO OFF INDICATING THE DOOR IS AJAR. CABLE IS BROKEN. OTHER DOOR IS SLOWLY CLOSING ON POWER AND WHEN TURNED OFF (POWER OPTION) THE DOOR SOMETIME WON'T STAY OPEN BUT WILL SLIDE BACK TO CLOSED POSITION. SUPER HEAVY DOOR AND LITTLE CHILDREN DON'T CREATE A SAFE ENVIRONMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979639April 20, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V858000(STRUCTURE) WAS RECEIVED IN DECEMBER OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979694April 20, 2017
STRUCTURE:BODY, ELECTRICAL SYSTEM
OUR 2012 SEINNA HAS BOTH SLIDING DOORS CLOSED ONLY BY RACHET TIES DUE TO THE ISSUES WITH THE DOORS OPENING. THIS HAS BEEN HAPPENING FOR SO LONG THAT WE ARE NO LONGER ABLE TO KEEP THE DOORS LATCHED OR LOCKED. THE DOOR AJAR LIGHT AND WARNING BELLS FREQUENTLY SOUND AS WE ROUND CORNERS OR IF THERE IS A STRONG WIND. OUR CAR ALARM ALSO IS SENSITIVE TO WIND AND SOUNDS FREQUENTLY DUE TO DOORS UNABLE TO LATCH AND LOCK. WE FEAR THIS POSES A GREAT SAFETY ISSUE FOR OUR CHILDREN AND GRANDCHILDREN. CERTAINLY THE TIES ARE NOT SAFETY FEATURES KEEPING DOORS CLOSED DURING AN ACCIDENT. ANYONE ENTERING THE VAN MUST DO SO VIA THE FRONT PASSENGER/DRIVER DOORS OR THE REAR HATCH DOOR. NOW, THE SUNROOF IS STICKING OPEN. ALL PROBLEMS BEGAN WITH THE POWER DOORS. WE HAVE HAD IT IN FOR REPAIR BEFORE THE RECALL, AS WE HAVE HAD ISSUES WITH OUR DOORS SINCE SHORTLY AFTER PURCHASE. MANY MORE TIMES THAN THEY WERE SEEN FOR REPAIR. THIS NEEDS ADDRESSED IMMEDIATELY SO WE CAN SAFELY DRIVE OUR $30,000 VEHICLE THAT WE PURCHASED AND PAID FOR. THIS HAPPENS AT ALL TIMES. THE DATE GIVEN "WHEN DID THIS HAPPEN" IS THE DATE WE COULD NO LONGER CLOSE THE SECOND DOOR. WE TOOK THE VEHICLE TO TWO MECHANICS WHO DID NOT KNOW HOW TO REPLACE THE MOTORS. WE THEN TOOK THE VEHICLE TO TOYOTA IN CRITTENDEN KY. THEY GAVE US A COSTLY QUOTE TO REPLACE THE MOTORS. DUE TO OUR VACATION, THEY GOT BOTH DOORS TO LATCH...WE DID NOT MAKE IT 5 MILES TO OUR HOME BEFORE BOTH DOORS WERE OPENING ON THE ROAD. SHORTLY AFTER, THE DOORS WERE RECALLED AND WE HAVE YET TO RECEIVE REPAIRS FOR OUR VEHICLE. THIS IS VERY UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978471April 19, 2017
AIR BAGS
2012 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO TAKATA FRONT PASSENGER AIRBAG INFLATOR SAFETY RECALL. *LD UPDATED 04/19/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979410April 19, 2017
UNKNOWN OR OTHER
THERE IS A RECALL ON THE SPARE TIRE CARRIER CABLE. I HAVE ALSO RECEIVED A RECALL NOTICE FOR THE SLIDING DOOR. I CONTACTED MY LOCAL TOYOTA DEALER( TOYOTA OF IOWA CITY) LOCATED IN IOWA CITY, IA. I CONTACTED THEM 6-8 MONTHS AGO WHEN I RECEIVED THE FIRST NOTICE. THEY SAID THEY WOULD ORDER PARTS AND BE IN CONTACT WITH ME. I RECENTLY RECEIVED A SECOND NOTICE CONCERNING THE SPARE TIRE CARRIER CABLE. I'M FRUSTRATED WITH THEIR LACK OF RESPONSE AS THIS IS NOT THE FIRST TIME I HAVE HAD AN ISSUE WITH THIS DEALERSHIP. THE POWER DRIVERS SEAT DOES NOT FUNCTION PROPERLY AND THEY WERE GOING TO ORDER PARTS FOR IT. WHEN I CALLED ABOUT THE SPARE TIRE I ASKED ABOUT THE SEAT AND SHE HAD NO IDEA WHAT I WAS TALKING ABOUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971373April 18, 2017
AIR BAGS, STRUCTURE:BODY:DOOR
2011 TOYOTA SIENNA VAN. CONSUMER WRITES IN REGARDS TO POWER SLIDING DOOR RECALL. *LD THE CONSUMER STATED THE VEHICLE'S POWER SLIDING DOORS HAVE BEEN DISABLED PER THE SAFETY RECALL INSTRUCTIONS. THE CONSUMER WAS INFORMED THE MANUFACTURE HAD NOT FOUND A SOLUTION FOR THE FAILURE. THE CONSUMER FEELS THE MANUFACTURER HAS SURPASSED A REASONABLE AMOUNT OF TIME TO PROVIDE THE PARTS FOR THE REPAIR. ALSO, THE CONSUMER REQUESTED INFORMATION CONCERNING THE TAKATA AIRBAG RECALL. UPDATED 04/18/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979020April 18, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979103April 18, 2017
EQUIPMENT, AIR BAGS, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE), 11V560000 (EQUIPMENT), AND 16V340000 (AIR BAGS). THE PARTS TO DO THE RECALL REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ..UPDATED 06/08/17 *BF UPDATED 10/13/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978969April 17, 2017
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
SMELLED BURNING OR SMOLDERING INSIDE OF VEHICLE WHILE DRIVING. AFTER STOPPING TO INSPECT, NOTICED THAT A WIRE FOR SLIDING ELECTRIC DOOR WAS JUST HANGING (DRIVERS SIDE EXTERIOR OF REAR QUARTER PANEL). THE WIRE WAS BURNED AND WAS JUST HANGING THERE. THE ELECTRIC SLIDING DOOR WOULD NOT WORK AFTERWARDS. TOOK SIENA TO TOYOTA DEALERSHIP AND WAS ADVISED THAT THERE IS SOME TYPE OF WARRANTY AFFECTING THE DOORS BUT THEY DIDN'T KNOW WHAT IT INVOLVED. THEY ADVISED NO FURTHER INFORMATION WAS AVAILABLE. TOYOTA DID NOT ADVISE OF ANY KNOWN DANGERS KNOWN TO THEM IF ANY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978880April 17, 2017
STRUCTURE:BODY, ELECTRONIC STABILITY CONTROL (ESC)
SLIDING (L&R) DOORS OPENED PREMATUELY FEW TIMES AND NOW AUTO FUNCTION STOPPED WORKING. SYSTEM DISPLAYS P1603 CODE AND SAYS MAINTENANCE REQUIRED, BUT THERE IS NO PROBLEM FOUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978619April 15, 2017
AIR BAGS
TAKATA RECALL , SRS AIRBAG ON AND WILL NOT GO OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972399April 14, 2017
UNKNOWN OR OTHER
THIS IS A CUSTOMERS CAR. I WORK IN AN ALIGNMENT SHOP. THE CUSTOMER DROPPED THIS CAR OFF THIS MORNING FOR AN ALIGNMENT. I DROVE THE CAR INTO THE SHOP, ON THE ALIGNMENT RACK THIS MORNING. WHEN I GOT OUT OF THE CAR, AND WALKED AROUND TO THE FRONT OF THE CAR, I NOTICED THE HOOD WAS OPEN. I DID NOT REMEMBER POPPING THE HOOD, BUT I FIGURED I JUST FORGOT, AND PROCEEDED TO SHUT THE HOOD, AS I DIDN'T NEED IT OPEN TO ALIGN THE VEHICLE. WHEN I TRIED TO CLOSE THE HOOD, IT WOULD NOT CATCH, IT JUST KEPT POPPING BACK UP. IT SEEMED TO ME THAT THE LATCH WAS STUCK. AFTER LOOKING UNDER THE HOOD, I LOOKED UNDER THE DASH. WHAT I FOUND, WAS THE HOOD LATCH CABLE WAS ROUTED UNDER THE PARKING BRAKE ARM, EVERY TIME YOU SET THE PARKING BRAKE, YOU WERE "POPPING" THE HOOD! THIS CAN BE A VERY DANGEROUS SITUATION! IF YOU SET THE PARKING BRAKE WITHOUT KNOWING THE HOOD IS OPEN, YOU COULD GET BACK IN THE CAR AND DRIVE AWAY, AND HAVE THE HOOD FLY OPEN AT HIGHWAY SPEED, VERY DANGEROUS! ON THIS CAR I DISCONNECTED THE LATCH CABLE, AND REROUTED IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978498April 14, 2017
UNKNOWN OR OTHER
THE CABLE THAT OPENS AND CLOSES THE SIDE SLIDING DOOR HAS BECOME FRAYED. BASED ON MY INVESTIGATION, THIS COULD CAUSE THE DOOR TO BE STUCK EITHER OPEN OR CLOSED WHICH WOULD CREATE A SERIOUS SAFETY RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978572April 14, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978581April 14, 2017
AIR BAGS
TAKATA RECALL-TOYOTA STILL DOES NOT HAVE THE PARTS TO REPLACE THE AIRBAG ON MY VAN. I FOUND OUT ABOUT THE RECALL IN FEBRUARY. I DIDN'T RECEIVE A RECALL NOTICE UNTIL THE END OF FEB. THE RECALL NOTICE IS DATED JAN 9
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978582April 14, 2017
UNKNOWN OR OTHER
RECALL NOTICE--NOV 22,2016 PASSENGER DOORS MANUFACTURER RECALL NUMBERG14 NHTSA RECALL NUMBER16V858 THIS RECALL IS STILL UNRESOLVED AND TOYOTA DOES NOT HAVE A REMEDY TO FIX THE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972224April 13, 2017
STRUCTURE:BODY
THE DRIVERS SIDE SLIDING REAR DOOR WILL NOT LATCH CLOSED. WHILE DRIVING,THE DOOR WILL SLIDE OPEN WHEN ACCELERATING. I CALLED TOYOTA ABOUT THIS AND THEY SAID THERE'S NOTHING THEY CAN DO UNLESS I PAY FOR REPAIRS. THEY HAVE EXTENDED THE FACTORY WARRANTY SPECIFICALLY FOR THE SLIDING DOORS TO 9 YEARS/ 120K MI. MY VEHICLE IS 11 DAYS PAST THE 9 YEARS BUT UNDER THE 120K MI. I CANNOT GET THE DOOR TO LATCH CLOSED, A TOYOTA SUPERVISOR INFORMED ME THERE WAS A RECALL TO KEEP THE DOOR LATCHED CLOSED BUT MY VEHICLE WASN'T COVERED UNDER THAT RECALL. THIS PROBLEM HAPPENED 4/12/2017 WHILE PARKED AT MY KIDS SOCCER PRACTICE. AFTER READING HOW MANY COMPLAINTS HAVE BEEN FILED AGAINST TOYOTA FOR THEIR SLIDING DOOR PROBLEMS, I'M NOT SURE WHY THIS WOULDN'T BE CLASSIFIED AS A RECALL. DRIVING WITH A DOOR THAT WON'T STAY SHUT IS NOT VERY SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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