Toyota Sienna Complaints

9,048 consumer complaints on file.

#10983501May 4, 2017
UNKNOWN OR OTHER
BON 10 SAFETY( NON-COMPLIANCE) ALSO G1P3542 SAFETY RECALL GOP G1P NTERIM ) ALL RECALLS HAVE NOT BEEN COMPLETE AT THE TOYOTA DEALER SHIP, NOT ABLE TO COMPLETE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983213May 3, 2017
STRUCTURE:BODY:DOOR, AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS) FOR THE FRONTAL AIR BAG INFLATOR AND 16V858000 (STRUCTURE:BODY:DOOR); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983259May 3, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF A MANUFACTURER RECALL CONCERNING THE AIR BAGS AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE, SO THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE VIN WAS NOT AVAILABLE. THE CONTACT WAS NOT EXPERIENCING A FAILURE. UPDATED 06/22/17*LJ UPDATED 10/13/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983277May 3, 2017
STRUCTURE:BODY
MY 2011 TOYOTA SIENNA SLIDING DOORS HAVE ON AND OFF GIVEN US PROBLEMS WITH FREEZING UP. YOU COULD HEAR THE MOTOR THEN THEY WOULD OCCASIONALLY UNLATCH AND NOT OPEN THE WHOLE WAY. REQUIRING MULTIPLE ATTEMPTS TO ENTER OR EXIT THE VEHICLE. NHTSA HAS A RECALLED NOTED AS OF NOVEMBER 22,16 ON THE SLIDING DOORS, # 16V858 . DEC OF 16 MY PASSENGER SIDE SLIDING DOOR'S CABLE BROKE ABOUT 12 INCHES FROM THE END OF THE BACK WINDOW. I DIDN'T UNDERSTAND HOW THIS HAPPENED, MY SON OPENED THE DOOR AND IT JUST POPPED. IN JANUARY 17 WE RECEIVED A RECALL NOTICE ON THE SLIDING DOORS, STATING A MECHANICAL ISSUE. WHEN I CALLED IN MARCH TO HAVE THE RECALL ADDRESSED I WAS TOLD THE PARTS WEREN'T IN YET. ON APRIL 28, 17 MY DRIVER'S SIDE SLIDING DOOR'S CABLE SNAPPED AFTER THE DOOR FROZE PARTIALLY OPEN. THIS TIME THE CABLE SNAPPED FROM INSIDE THE VEHICLE AND A BEARING CAME OUT OF SOMEWHERE. I TOOK THE VEHICLE TO TOYOTA SERVICE CENTER. I WAS TOLD THAT THE DOOR CABLES AND DOOR MOTOR IS NOT COVERED UNDER THIS DOOR RECALL. AND THAT THEY HAVE NOT EVEN BEEN GIVEN PARTS FOR THIS RECALL AS OF YET.THAT IS NOT ACCEPTABLE. THE SAFETY ISSUE OF THESE CABLE SNAPPING SHOULD BE A CONCERN. I HAD MY 5 YEAR OLD NEXT TO ME WHEN THE 2ND ONE WENT AND IT JUST MISSED HER FACE. THE RECALL NEEDS TO BE ADDRESSED PROPERLY, SHOULD INCLUDE ALL THE EFFECTED PARTS OF THE DOOR CABLES MOTOR FUSES LATCHES COMPUTER COMPONENTS AND ANYTHING THE SERVICE CREW CONNECT TO THE ISSUE.THE SAFETY RISK OF THE DOOR NOT LATCHING PROPERLY IS THE DOOR MAY OPEN WHEN VEHICLE IS IN MOTION, INCREASING RISK OR INJURY OF VEHICLE OCCUPANTS. I HAVE HAD ONE OF MY SLIDING DOORS OPEN WHILE STARTING OFF ON A DRIVE ON MORE THAN ONE OCCASION. I HAVE 5 KIDS AND RUN MULTIPLE CAR POOLS, THEREFORE AT THE TIME I ASSUMED THAT ONE OF THE KIDS HIT THE BUTTON. NOW I'M NOT SO SURE. PLEASE LOOK INTO THIS RECALL AND GET AFTER TOYOTA TO MAKE IT RIGHT AS SOON AS POSSIBLE.THX
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983291May 3, 2017
AIR BAGS
TAKATA RECALL TO WHOM IT MAY CONCERN, MY TOYOTA SIENNA HAS BEEN UNDER RECALL FOR THE TAKATA AIRBAG ISSUE SINCE JANUARY. MY FAMILY IS IMPACTED AS WE ARE NOT ABLE TO USE OUR VEHICLE AS WE NEED WITH THE ADDITION OF A THIRD CHILD. MY INTERACTIONS WITH TOYOTA SINCE JANUARY HAVE BEEN VERY DISPLEASING INCLUDING THEM TELLING MY WIFE TO "GO AHEAD AND USE THE FRONT PASSENGER SEAT" SINCE THE RESEARCH AND DATA SHOW THE PROPELLANT WILL NOT DEGRADE UNTIL NEXT SUMMER. THIS WAS BLATANT DISREGARD FOR THE HEALTH AND SAFETY OF MY FAMILY SINCE WE HAD A RECALL NOTICE THAT TOLD US NOT TO USE THE FRONT PASSENGER SEAT. THE "PROJECTED" FIX FOR THIS PROBLEM IS SEPTEMBER 2017. IN MY OPINION, TOYOTA HAS NOT CORRECTED THIS ISSUE IN A TIMELY FASHION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983314May 3, 2017
ENGINE
OIL COOLING HOSE RUPTURED WHILE DRIVING THE CAR AT APPROX. 60 MPH ON THE HIGHWAY. BLACK SMOKE BEGAN TO POUR OUT THE BACK OF THE CAR. OIL SPRAYED OVER THE ENGINE AND UNDERSIDE OF THE CAR AND RENDERED THE CAR UNDRIVABLE. DAMAGE ALSO SUSTAINED TO THE DRIVE BELT TENSIONER SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983335May 3, 2017
ENGINE, STEERING
TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. WHILE DRIVING 60 MPH, THE CONTACT NOTICED SMOKE COMING FROM THE REAR OF THE VEHICLE WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER TO A NEARBY FUEL STATION. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE OIL COOLING HOSE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. WHILE DRIVING 25 MPH, THE STEERING WHEEL FAILED TO TURN LEFT OR RIGHT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVE BELTS IN THE TENSIONING SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THEY EXTENDED A WARRANTY, BUT WOULD NOT PAY FOR THE REPAIR. THE FAILURE MILEAGE WAS 100,600.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10983019May 2, 2017
AIR BAGS
I WAS HIT HARD DIRECTLY ON SIDE AND SIDE AIRBAGS DIDN'T DEPLOY. MY VEHICLE WAS TOTALED. MY VEHICLE WAS MOVING MAYBE 5 MILES PER HOUR AND I WAS TURNING LEFT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10983060May 2, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2016 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACT AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981545May 1, 2017
UNKNOWN OR OTHER
POWER DOOR SIDE DOOR MALFUNCTION IHAVE BEEN WAITING FOR REMEDY BUT THERE IS NOT REMEDY YET I HAVE 2 KIDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981569May 1, 2017
AIR BAGS, STRUCTURE:BODY
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V006000 (AIR BAGS) AND 16V858000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND GAVE THE CONTACT CASE NUMBER: 1702280759. THE CONTACT WAS INFORMED BY THE REPRESENTATIVE THAT PARTS WOULD BE AVAILABLE IN APPROXIMATELY 3 TO 5 MONTHS. THE CONTACT HAD NOT EXPERIENCED A FAILURE VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 07/25/17*LJ *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981482April 30, 2017
AIR BAGS
TAKATA RECALL. OUR MINIVAN IS RECALLED. BOLD LETTERS INDICATE WE "DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT". TOYOTA HAS NO KNOWN REMEDY DATE. WE NEED A MINIVAN TO ACCOMMODATE OUR LARGE FAMILY AND CAR SEATS. TOYOTA WILL ONLY OFFER US A TOYOTA COROLLA WHILE WE WAIT INDEFINITELY FOR OUR AIRBAG TO BE FIXED. THIS IS UNACCEPTABLE. I HAVE SPENT HOURS TALKING WITH TOYOTA. WE PURCHASED A MINIVAN BECAUSE WE NEED A MINIVAN. NOW BECAUSE OF THE TAKATA RECALL, THEY REFUSE TO PUT US IN A MINIVAN RENTAL. HOW CAN THIS POSSIBLY BE ALLOWED? OUR MINIVAN IS BASICALLY USELESS TO US FOR A PERIOD THAT COULD BE YEARS! I DON'T KNOW WHERE ELSE TO TURN FOR GUIDANCE, AS OUR CONCERNS FALL ON DEAF EARS AT TOYOTA. VERY FRUSTRATING!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981497April 30, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MOTOR ON SLIDING DOORS HAVE NOT WORKED PROPERLY SINCE WE FIRST PURCHASED IT BRAND NEW. WE WERE TOLD THEY "STICK" BECAUSE THE RUBBER SEALS ARE SO NEW. THE DOORS ONLY OPEN PART OF THE TIME. 50% OF THE TIME WHEN YOU OPEN THEM, THEY BEEP LOUDLY AND GET STUCK, JUST LIKE DAY ONE. TOYOTA CONTINUES TO CLAIM THERE IS NOTHING WRONG WITH IT AND ANYTIME WE'VE MENTIONED IT, THEY SAY THEY FOUND NO PROBLEMS. IT'S A SAFETY HAZARD BECAUSE THEY GET JAMMED AND CAN ONLY BE YANKED OPEN MANUALLY. A CHILD COULD NOT OPEN IT IN THE EVENT OF AN EMERGENCY WHERE THEY NEED TO MAKE A QUICK ESCAPE. THE SEAL ON THE WINDOW IS ALSO BROKEN AND PULLS DOWN WHEN YOU OPEN THE WINDOW . THE SEAL PULLS DOWN WITH IT. THIS HAPPENED TO OUR BRAND-NEW TOYOTA CAMRY, AS WELL AS MY MOTHER'S BRAND NEW TOYOTA FJ CRUISER. TOYOTA HAS CHECKED IT OUT AND THEY CLAIMED IT'S WEAR AND TEAR. THEY REPLACED IT FOR FREE THE FIRST TIME, BUT LESS THAN A YEAR LATER IT HAPPENED AGAIN! NOW I SEE A RECALL ON DOORS, THIS NEEDS TO B ADDRESSED, THAT RECALL IS NOT BEING HANDLED YET EITHER . AGAIN, IT'S A SAFETY HAZARD FOR CHILDREN GETTING OUT, OR DOORS FLYING OPEN WHEN VEHICLE IS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981444April 29, 2017
AIR BAGS, ELECTRICAL SYSTEM
TAKATA RECALL - ISSUE REMAINING SINCE RECEIVING A NOTICE DATED MAY 23, 2016...ALMOST ONE YEAR. ALSO A RECALL INVOLVING A SLIDING POWER DOOR SYSTEM THAT WAS ISSUED NOVEMBER 22, 2016. NEITHER RECALL HAS A FIX AND BOTH ARE POTENTIALLY VERY DANGEROUS SAFETY ISSUES. I HAVE CONTACTED TOYOTA NUMEROUS TIMES AND THEY REFUSE TO PROVIDE ALTERNATE, SAFE TRANSPORTATION FOR MY FAMILY, WHICH INCLUDES 3 YOUNG CHILDREN. I AM DRIVING MY FAMILY AROUND EVERY DAY WITH A POTENTIAL AIRBAG AND/OR SLIDING DOOR MALFUNCTION WAITING TO HAPPEN. IT HAS BEEN A VERY LONG TIME AND NEITHER OF THESE ISSUES HAS A DATE BY WHICH THEY ARE TO BE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981448April 29, 2017
SUSPENSION
THE FRONT PASSENGER STRUTS CORRODED AND THE TOP BROKE OFF COMPLETELY AND WAS SEPARATED FROM THE BODY OF THE VEHICLE . I SERVICE MY CAR REGULARLY AT THE TOYOTA DEALERSHIP IN OUR AREA, AND I WAS NEVER TOLD I HAVE ANY PROBLEMS WITH THE STRUTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981200April 28, 2017
STRUCTURE, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 TOYOTA SIENNA. THE CONTACT STATED THAT THE HEADLIGHT ASSEMBLY COVERS WERE FOGGY AND CREATED DULL ILLUMINATION AT A DISTANCE. THE DEALER STATED THAT THEY HAD A PROCESS TO SPRAY THE HEADLIGHT COVERS AND MAKE THEM ULTRAVIOLET, BUT THERE WAS NO EXPLANATION AS TO WHAT CAUSED THE ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT IT WAS NORMAL WEAR AND TEAR. THE FAILURE MILEAGE WAS APPROXIMATELY 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981298April 28, 2017
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE:BODY:DOOR). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS UNABLE TO CONFIRM WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981008April 27, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED THE CONTACT WITH CASE NUMBER: 1703170483. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. UPDATED 06/23/17*LJ UPDATED 09/1/2017 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981112April 27, 2017
ELECTRONIC STABILITY CONTROL (ESC)
SIENNA WAS ACCELERATING FROM 40-45 MPH AND A SLIGHT RIGHT TURN ON A CITY STREET, WHEN THE VSC LIGHTS TURNED ON AND APPLIED BRAKES. CITY STREET WAS DRY, WEATHER WAS CLEAR AND SUNNY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980790April 26, 2017
STRUCTURE:BODY
WE RECEIVED A LETTER FROM TOYOTA STATING THAT THEY HAVE DETECTED A DEFECT WHERE THERE IS A POSSIBILITY THAT THE SLIDING DOOR OPENING OPERATION IS IMPEDED AND THE SLIDING DOORS CAN OPEN ON THEIR OWN WHILE DRIVING. WE RECEIVED THIS LETTER IN AUGUST OF 2016. WE SPOKE WITH OUR LOCAL DEALER AND THEY STATE NO SOLUTION HAS BEEN FOUND YET AND WE CONTINUE TO HAVE AN UNSAFE CAR AND THE AUTOMATIC SLIDING DOORS OFF THAT I AM PAYING EXTRA TO HAVE AUTOMATIC DOORS. I HAVE 2 SMALL CHILDREN AND I STILL WORRY FOR THEIR SAFETY SINCE THEY SIT NEXT TO EACH SLIDING DOOR EVEN THOUGH THE AUTOMATICITY IS OFF BECAUSE WE DON'T KNOW IF IT CAN STILL HAVE A PROBLEM. I NEED THIS SITUATION TO BE FIXED ASAP SINCE I CANNOT CONTINUE TO WORRY ABOUT A DEFECT THEY CREATED. THEY NEED TO TAKE ACCOUNTABILITY AND EITHER FIX THE ISSUE OR CHANGE MY CAR WITH NO COST TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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