Tesla Model Y Complaints

4,325 consumer complaints on file.

#11508053February 19, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Car did phantom breaking when I was driving with my wife, 2 kids and Niece from NJ to Pittsburgh, PA. I was driving on autopilot and There was no car in front or on side and yet it suddenly applied break and car went doen to appx 40 mph. Luckily the car behind was at distance and they managed their breaking well. I see it as a big risk to me and my family while being on long rides on autopilot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508048February 19, 2023
UNKNOWN OR OTHER
Both side view mirrors on my Tesla Y model, fold and open up on their own , while the car is in motion. It always happens In Algonquin, Illinois, close to the intersection of Rote 62 and route 25
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507938February 18, 2023
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I was in 2 accidents with this car within a span of less than a year all with the same problem. I had not been in any accident over 40 plus years until this car. First incident was at a drive through when creeping up to the next window the car took off hyperaccelerating. I was able to avoid the truck in front of me from back ending her however scraped her tailpipe causing extensive damage to my car. She then hit the car in front of her. Second incident was approaching my home in my 20-30 mph neighborhood and went to go from 20-30 when car accelerated at a fast speed and was unable to control it being it happened so fast. Hit a tree. All the airbags went off. I could have been seriously injured as anyone who had been on bikes or walking .
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11507920February 17, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While in Traffic Aware Cruise Control (adaptive cruise control), the vehicle will brake hard suddenly with no objects anywhere near it. This has happened primarily on the freeway and luckily no cars were following close enough behind to cause a collision. This is very concerning as it is occurs in inconsistent situations and is completely unpredictable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507808February 17, 2023
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING
The contact's client owns a 2021 Tesla Model Y. The contact stated while they were driving approximately 50-55 mph with the vehicle in self-drive mode, the vehicle veered to the left and crashed into a guard rail. There were no warning indicator lights illuminated. There were no reported injuries, air bag deployment, or fire. A police report was filed. The vehicle was towed to an unknown location. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was unknown.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11507783February 17, 2023
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2022 Tesla Model Y. The contact stated that while in Autonomous Self Driving mode and in manual driving mode with the Adaptive Cruise Control engaged with speeds set to 70 MPH or higher, the vehicle experienced phantom braking. There were no warning signs illuminated. The failure was self-corrected, but then recurred. The failure had occurred approximately 9 times. The contact had not taken the vehicle to the dealer. The vehicle had not been diagnosed or repaired. The manufacturer had not been made aware of the failure. The approximate failure mileage was 10,977.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507574February 16, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, VEHICLE SPEED CONTROL
• Cruise control braked hard unexpectedly and for no reason. I'm describing a specific instance here, but this happens regularly. Specifically, the traffic aware system frequently misinterprets the data it is collecting. In this case, a car in an exit lane, slowing down to take a ramp. I was not in that lane, but there was no painted line between my lane and the exit lane. My car slowed to match the speed of the car on the exit ramp. In other cases, my car has slowed drastically when a car in a slower lane slightly veered into my lane by only a couple inches. There has been no risk of a collision when this happens, but my car suddenly braking then causes a new risk of collision for the cars behind me. • Car rapidly decelerated from 70mph to 35 mph while there was another car behind me. He was caught off guard and had to manually brake hard himself to avoid hitting me • There are numerous independent confirmations of this behavior online, but I do not specifically know of any from an official "independent service center." Tesla denies the existence of the behavior. • There is no real "component" to inspect, this is a software issue • There were no warnings or other indications before it happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507556February 16, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On Saturday, February 11, 2023, my wife and I were driving on the highway. I was the driver and I was utilizing the adaptive cruise control set at approximately 75 mph, which is the speed limit. There were no vehicles or objects in the roadway in front of us when all of a sudden, the vehicle automatically braked hard. My wife and I were startled and thrust forward in our seats. I quickly pressed the accelerator and looked in my rear view mirror. I saw a red truck that had been behind me had to veer off into the shoulder of the road to avoid hitting me. Another vehicle was next to him in the passing lane and was also braking. This was very shocking and disturbing that we narrowly avoided a major crash. We had previously experienced this "phantom braking" during a roadtrip a few weeks ago. At that time, we reported the problem to our Tesla dealer and they sent a technician to our house on Feb 3, 2023. The technician told us that we were experiencing this phantom braking and all of the newer Tesla's had this problem. He assured me that the "engineers" were working on it and would have a solution soon. He further told me that there have been no reports of any accidents, injuries or deaths as a result of this phantom braking problem. That was reassuring at the time. With this latest incident, I find it hard to believe there have been no accidents. The only reason we did not have a bad wreck is because of the skill and attention of the driver behind us. We reported this latest incident to our Tesla dealer and were given the following reply: "As mentioned in the previous messages, unwanted slows do happen and are expected. As we develop the system and the firmware, this will get better over time. At this time, we do not have an immediate resolution for you." I have never experienced a safety issue with a vehicle to the caliber of this magnitude. I am shocked this is allowed and acceptable. I am truly worried for our safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507398February 15, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Have had several issues with phantom braking. When in cruise control or auto drive there are times nothing is in the roadway but the vehicle will brake in middle of hwy. very dangerous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507405February 15, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving on the highway at 59 mph using Tesla Autopilot functionality the vehicle braked so hard the wheels locked up and skidded without warning. There was no vehicle directly in front but there were two semi trucks on either side and vehicle directly behind me. The vehicle behind had to brake hard not to run into me. I took control of the vehicle and pressed the accelerator to regain speed and avoid an collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507506February 15, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Numerous times we have experienced phantom braking when the cruise control is engaged at highway speeds. We think it occurs when you are close to cresting a hill and a vehicle is detected in the distance. The vehicle is quite distant, perhaps 500-1000 ft, but the auto braking system only see a short distance of lane lines (because they are out of sight on the other side of the crest) and interprets the vehicle to be much closer. This generally occurs about once every 100 miles of highway driving. Because of this, we are reluctant to use the cruise control. The date provided below is just the latest occurrence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507482February 15, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2022 Tesla Model Y. The contact stated that while driving at various speeds with the Forward Collision Avoidance: Adaptive Cruise Control activated, the vehicle experienced phantom braking. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 20,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507344February 15, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When we were driving on the highway at 75 mile speed with autopilot engaged, the car breaker suddenly from 75 to around 50 instantly. This happened twice in one hour. Fortunately, there were no vehicles behind us at that time.when complained to Tesla, they came back and said they did not see anything from their remote hardware diagnostics.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507271February 14, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Was using the adaptive cruise control in addition to lane keeping assist, collectively known as Autopilot. Was in the left most lane with no cars in front or beside and a car about 5 car lengths behind when max auto regen occurred aka "phantom braking". There were no indications of obstacles in front based on the screen rendering.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507032February 13, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was driving highway on 2/13/2023 around 11:12am. Traffic was clear, weather was good, I was using autopilot with Tesla model Y. The car decided to break at highway speeds for no reason. The breaking was very aggressive and I was very scared. There was no accident but something is not right with autopilot of Tesla. The car is new and using latest available software update.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506949February 13, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2023 Tesla Model Y. The contact stated while driving 75 MPH, the vehicle abruptly stopped independently. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 1,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506894February 13, 2023
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, SERVICE BRAKES
When autopilot is engaged the car slows down without warning and there isn't anything in front of the car. We had close calls with cars behind us when the car applies the brakes for no reason. The wipers would come on for no reason and as long as the autopilot was on it couldn't be turn off. So we had to disengage the autopilot and turn off the wipers and drive another 300 miles without autopilot for our safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506868February 12, 2023
SEATS
After having strapped our kids to their car seats, my daughter had her feet resting on the rails of the driver seat in front of her and her feet were trapped and squished really hard when the driver seat started to automatically adjust between my driver profile and my husband's profile. I am 5'3" and he is 6'3" so his profile has the seat further back than mine. My daughter started to scream and cry immediately as we tried to quickly reset the driver profile to mine so she could free both of her feet. She had slight bruising and soreness after the incident. This is reproducible and the only way to prevent was to delete my husband's driver profile to avoid having his phone trigger the self adjusting mechanism when he opens the driver door. The vehicle has not been inspected for this issue by Tesla or any one else. We believe this is a feature that is by design but it poses a risk to anyone sitting in the back and unable to rest their feet on the floor such as a kids in their car seats. There are no warnings, messages about not resting your feet on the seat rails and the seat doesn't stop and doesn't detect if something is on the rails. I couldn't find a way for the driver profile to be locked to a single driver and be manually triggered for any other driver. I tried to search how to report this to Tesla and I couldn't find an obvious way to do it. The number listed in the manuals doesn't have an option for this. I couldn't find an option to report via the Tesla app.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11506860February 12, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Had Adas engaged for about 180 miles and had phantom braking atleast two times. There was no one in front or on side
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506818February 12, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
Car braked aggressively and unexpectedly on highway in full traffic with autopilot (lane keeping cruise control) for no reason. Car in front was over 10 car lengths away and not slowing. Almost caused collision with car behind me but I took control immediately and hit accelerator. Night time driving - approximately 530pm on route 64/1 headed west in Raleigh nc. My car is “vision only”. Extremely unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Tesla Model Y