Tesla Model Y Complaints

4,325 consumer complaints on file.

#11506805February 11, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
Experienced phantom braking twice today on I 5. Almost crashed or got rear ended. Car was on auto pilot. This needs to be fixed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506745February 11, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When driving in Traffic aware cruise control in Highway where the speed was around 70 mph, vehicles system auto applied brake and significantly slowed down speed for a few seconds. Had there been a vehicle following us closely, there would have been an accident. There were no close objects or vehicle in front while this incident happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506532February 9, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Failure: rear motor disabled. Verified customer concern. Inspected rear drive unit and found inverter had internal issue causing failure. Replaced rear drive unit inverter and verified vehicle now operates as expected. Safety: car speed reduced to 68mph max and the regenerative braking barely worked. All functionality like cruise control/adaptive were restricted Yes - reported to Tesla dealer/service center and had verified and fixed under warranty No warnings prior. Driving down the road I heard a loud clunk and then a warning appeared saying power reduced, rear motor disabled. Ok to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506527February 9, 2023
ELECTRICAL SYSTEM
A backup camera is required on all new cars. Tesla has a backup camera system comprising 3 views. When reverse gear is engaged, camera views should appear every time on the instrument display. On the first drive of a given day, the camera views are not properly visible until the car has been driving for a few minutes. Specifically, “night mode” on the infotainment display (effectively the instrument cluster) becomes stuck on dark colors and unreadably low brightness. When reversing during daylight hours, the screen is not bright enough to view the backup cameras. Additionally, audible cues for turn signals are inaudible. After about 1/4 mile of driving, the display “catches up” to day mode and responds with appropriate brightness. I believe the dysfunction of the system is a safety hazard to vehicle occupants, other drivers, and pedestrians. I have previously contacted Tesla service about this issue. I was told that the issue is related to software; nothing can be done; it will be fixed at a later, indeterminate date via software updates. The issue persists consistently and has no fix aside from a workaround.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505953February 7, 2023
BACK OVER PREVENTION: WARNINGS
The back up camera is misaligned and shows the car in the wrong position. The poor rear visibility, combined with the “coming soon“ parking sensors means it’s very dangerous to backup the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505948February 7, 2023
EXTERIOR LIGHTING
The high-beam headlights are randomly turning on while city driving. The auto high-beam function is turned off, so high beams should not turn on. This affects the safety of the other cars around me. I typically drive in the city and using the high beams is not necessary because of dense traffic and available overhead street lights. This issue has not been confirmed by a dealer, service center, manufacturer, police, etc. There is no warning before the high-beams turn on. When they turn on, the blue high-beam indicator on the driver display does illuminate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505915February 6, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
SYSTEM MALFUNCTION: Emergency braking ("phantom braking") while set to automated driving/adaptive cruise control. OUR SAFETY PUT AT RISK: On a 2,000 mi. road trip from Denver CO to Tucson, AZ and back, the vehicle slammed on the brakes at 75-80 mph speeds over two dozen times. All incidents occurred either driving south on I-25 or west on I-10 going to Tucson, or on I-10 east and I-25 north on our return. By far the most dangerous event occurred when we were driving east on I-10 in SE Arizona on our return to Denver on 29 January. Driving in the right lane at 75 mph on a perfectly clear day with excellent road conditions, the vehicle suddenly slammed on its brakes. Following closely behind us was a semi-tractor-trailer, that also slammed on its brakes, blasted its horn, and very nearly rear-ended us. The truck driver then followed us at very close range for the next ten miles, If we slowed down, the truck slowed down. If we speeded up, the truck speeded up. We disengaged cruise control so we wouldn't involuntarily brake hard once more. Finally, the truck drive honked once more and dropped back as we sped up. In our view, this was an evident case of road rage on the trucker's part that might have ended tragically. REPRODUCTION OF PROBLEM: We have a 2/27/23 appointment with a Tesla service center here in Colorado to check out the automated driving/cruise control/camera and sensing system. However, this problem only arose under quite specific topographical, and road surface/light conditions on I-25 and I-10 in rural areas, so I'm doubtful Tesla service techs would be able to replicate the conditions. WARNINGS: There were no warnings emitted by the vehicle either audibly or visually (on the display screen) prior to any of these incidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505909February 6, 2023
VISIBILITY/WIPER, UNKNOWN OR OTHER
Windshield easily to crack by road debris while driving. Dropped off my vehicle for replacement windshield and tesla agent informed me that there was numerous vehicle ahead of me waiting for replacement. Also wipers activates when is not raining or won’t stop after it stops raining while in Auto causing distraction to the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505794February 6, 2023
UNKNOWN OR OTHER
After leaving the vehicle plugged in and coming back to it after an extended period of time, The vehicle’s camera is stuck on black screen with spinning circles and gps stuck on last location. Only resolution is to walk away and the vehicle goes into a state of deep sleep. This is a major safety issue because the rear windshield is smaller than a typical standard vehicle, so without the cameras, visibility in the rear is almost non existent especially during inclement weather. Vehicle was brought to service several times to address the issue. Today will be the third attempt to remedy the issue. Issue is ongoing and has been existent since vehicle possession.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505748February 6, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving on the highway at 70mph, on two separate occasions while using autopilot and cruise control, the car suddenly braked for no apparent reason. There were no vehicles immediately behind me at the time, however this was terrifying because I was scared that I was going to be rear ended at a high speed. I can no longer trust this safety system due it has happened twice randomly now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505696February 5, 2023
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS
While backing out of my parking lot space I almost hit a pedestrian emerging from behind a nearby parked car. My user manual, provided at the time of delivery, referred to warning sounds in situations such as these. I notified the Tesla service about this issue and was informed that my vehicle did not include these warnings because Tesla stopped installing the ultra sonic sensors required to activate the warning. Tesla service indicated this would be corrected in a future software release relying on Tesla vision. That initial service call was early January and Tesla has still not provided the updated software nor a target date for the change. The lack of sensors has also resulted in near impact in the front of the car due to the lack of sensors. This is a particular problem for senior drivers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505564February 4, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The car brakes at highway speed with no safety hazards in sight. This phantom braking occurs while on cruise control or when using the accelerator pedal. We don't use auto pilot. It is very upsetting and could cause a rear-ending accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505384February 3, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The autodrive features malfunctioned. The vehicle is "phantom" braking when a human could easily see there was no reason to brake. This is happening with autopilot (lane keep and adaptive cruise control) engage at freeway speeds (60-70mph). This is occurring randomly on a curve, in the day, at night, in a straight road, cars or no cars nearby. The solution being offered is Tesla service will check the tire pressure and they "remote educated" me by providing links to their autopilot description on their website which states that this can happen. These are extremely dangerous situations and these solutions are not sufficient.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505420February 3, 2023
LATCHES/LOCKS/LINKAGES
The contact owns a 2022 Tesla Model Y. The contact stated that while outside the vehicle letting her daughter into the vehicle, the door closed, and the passenger’s side door automatically locked and failed to unlock. There were no warning lights illuminated. The contact's son was occupying a car seat and was locked inside the vehicle. The contact had to call her husband to unlock the vehicle. The contact called an unknown local dealer for a mobile appointment, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 7,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505255February 2, 2023
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
The contact owns a 2023 Tesla Model Y. The contact stated that the message “Passenger Air Bag Off” would illuminate while his wife was occupying the front passenger’s seat with the seat belt securely buckled. The vehicle was taken to the Tesla Service Center, where an unknown software update was recalibrated. The Tesla Service Center then informed the contact that the front passenger’s side seat needed to be replaced in the event the failure persisted. The contact stated that the failure reoccurred approximately three weeks later. The manufacturer was notified of the failure and informed the contact that the vehicle was operating as designed and the passenger’s side air bag would not activate unless the passenger weighed approximately 130 pounds. However, the contact stated that the Owner’s Manual indicated that the air bag would be activated if the passenger weighed 100 pounds. The contact stated that his wife weighed 126 pounds and was 5ft. 1 inch tall. The vehicle was not repaired. The failure mileage was approximately 15.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505244February 2, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Tesla was in "full self-driving” (FSD) mode in a quiet residential area. Vehicle chose to make a left turn on a less than perfectly symmetric T junction. The car was on the thru street at the top of the T. Street had a middle yellow turning zone with yellow lines on the outer side and dotted ones inside. Camera was not filming at the time the crash began. but did start recording midway. Tesla may have other footage. In retrospect, while indicating it was intending to turn, I believe the car never entered the middle yellow zone, but instead proceeded directly to the middle of this unusually wide neighborhood intersection where no other vehicles were close by in any direction, although a few were approaching from a distance. It appeared safe to complete the turn, but instead the car feinted forward several times and hesitated to commit to the turn as cars gradually approached from both directions, but were still a safe distance away. As I waited for it to turn, the vehicle suddenly accelerated at an alarming rate into the turn, so fast that it slid off the road and over the curb into a wall causing extensive damage to the vehicle. There were no other cars involved and I was not injured, although the car suffered extensive damage and is still being repaired more than two months after the accident. My foot was definitely not on the accelerator throughout the accident and everything happened so very quickly that I had no time to brake or take other action. The oncoming car was quite far away and there was plenty of time to turn safely. If the car issued a warning (although I did not detect one) it would have been almost simultaneous to the amazingly rapid acceleration, leaving no time to react. My speculation is that in its confusion, the vehicle may have transferred nearly instantly from FSD mode to “Accident-Avoidance” Mode, but only Tesla would have that information.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11505206February 2, 2023
VISIBILITY
The contact owns a 2022 Tesla Model Y. The contact received notification of NHTSA Campaign Number: 22V702000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the windows failed to roll up while driving over a bump in the roadway. The dealer was made aware of the failure but confirmed that the vehicle performed as designed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 300. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505145February 2, 2023
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING
I would like to report a safety issue with the Tesla Model Y 2021 about its "phantom braking" behavior in FSD-Beta mode. While driving on I-94 E, I was overtaking a Semi trailer, when suddenly the brakes were deployed and the the speed went from 76 MPH to 63 MPH in the blink of an eye. I was very fortunate that no other car was trailing behind me which would have caused a disastrous accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505082February 1, 2023
VEHICLE SPEED CONTROL
I was driving on the George Bush Turnpike on with cruise control set at 80mph. There were few cars on the road an no cars in front of mine. All of a sudden the car went from 80 down to 60 mph and I had to recover manually by pressing the acceleration pedal. The only interesting point is that there were 2 cars accelerating at a higher speed in the next two right lanes that were passing me and didn't cross into my lane. There were no cars within 10-15 car lengths in front of me. Thankfully there were also no cars behind me so I was not rear ended due to the sudden deceleration. I cannot get in to even discuss the issue as Tesla has failed to service the car after moving 5 scheduled appointments in the last month. They now tell me my next appointment is Feb 24. To be fair they are not aware of this specific issue...the appointment was originally for several other issues unrelated to safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505066February 1, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
With auto-pilot engaged the Tesla came to an abrupt stop on an Interstate. Possibly this contributed to the Tesla being rear ended. There was another vehicle stopped ahead of the Tesla so stopping was the correct action but the Tesla auto-pilot braked abruptly. There was adequate distance between the Tesla and the car in front of it when it stopped.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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