Tesla Model Y Complaints

4,325 consumer complaints on file.

#11509537February 28, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On February, Friday 17th, 2023 around 10:15pm on 287 exit ramp towards rte 78 west , a truck with a flatbed suddenly went from right to left but the car failed to detect that and we almost collide into the back of it. Collision was avoided only by driver reaction. All collision warning systems failed to detect the situation. Still this is the same behavior we have seen since we bought the car. There is no awareness of close proximity objects. Tesla is acknowledging that critical ultrasound sensors were removed from the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509294February 27, 2023
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE
Driving 70mph on the highway, car abruptly clunked and three warning messages appeared. APP_W009 Automatic Emergency Braking is disabled; DIF_A062 Power reduced; and BMS_a170 Acceleration and top speed recuded. Car immediately dropped to 40mph and gave me enough time to exit the freeway to the shoulder. After putting in park, the car would no longer shift into any gear. Soft reset and full reset, exiting and re-entering the car didn't fix the issue. Tow required. Failure of rear motor (inverter) was cited in the service center. Seems to be a common issue across Model 3 (as far back as 2017), Model Y (deliveries in Nov/Dec 2022) and Model S (the last 3-4 years). Very dangerous if someone had hit us when it decelerated hard on the highway. Traveling with a 6yr old in a car seat. Only 500 miles on the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509234February 27, 2023
STEERING
Intermittent shaking from the two front wheels while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509137February 25, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
On February 20, 2023, my infotainment system console and screen completely failed as I was backing up to a Supercharger. This started with the typical lag I have filed service complaints for before, the camera occlusions, and then nearly caused an accident with the barrier pole in front of the Supercharger. This is the eighth near miss in over a year of ownership and the 27th occurrence of issues related to the infotainment system console and screen. Often, it is burning hot, other times it is woefully underpowered to accomplish anything in a timely manner (if at all) when these incidents occur. I have been to the Tesla service center twice about this very issue. Each time, I was told software update would be issued that would fix the problem(s). That has never been the case. With everything so reliant upon that center-mount display and its associated computer in this model of vehicle, it HAS to be considered a must-not-fail component to the extent humanly possible. I am taking this vehicle in for a third time for this and multiple other issues that seem to some degrees associated with the issue. After badgering the Tesla helpdesk personnel with demands to replace or fix the issue, they have told me on February 23, 2023 that they will be replacing the computer next week (whether this is to evaluate the device for issues or to hide evidence to their culpability in an incompetent design flaw, I cannot be sure).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509105February 25, 2023
VISIBILITY/WIPER, UNKNOWN OR OTHER
The vehicle heating/defrost system is not functioning in cold weather. It only functions in my heated garage. In cold weather it cannot defrost causing visibility issues, driver distraction (trying to get the heat/defrost to work while driving) and a reduction in blood flow to the extremities. The heating system blows freezing cold air into the cabin when on. I have written a lemon law letter to Tesla, demanding the vehicle be replaced under Alaska law, and they have not done so after 80+ days. The vehicle’s supermanifold was damaged the day we took delivery. Tesla has not honored Alaska law and I’ll be filing paperwork with the state’s attorney general’s office. Tesla should not be allowed to operate in the State of Alaska due to committing an unfair trade act in the State of Alaska and endangering the lives of their customers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509100February 25, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
I have experience multiple instances of "phantom braking" where the car suddenly brakes when there is nothing in front of the car. The most concerning incidents are when traveling on interstate highways while Autopilot is engaged. The car will brake suddenly, rapidly, and unexpectedly. I experienced this problem that first day I picked up the vehicle and continue to experience the problem on extended interstate drives of several hours. The car is available for inspection upon request. The biggest safety concern is that a closely following car could rear end the rapidly braking Model Y. Another concern is that the car could loose control on ice or snow while rapidly braking. Despite three requests, Tesla has declined to inspect the vehicle. During these incidences, none of the cameras have indicated that they were obscured nor were any other warnings indicated that I am aware of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509060February 25, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When using the cruise control function (not hands free) we have experienced multiple disconnects from the cruise control which puts the car into a sudden breaking condition slowing the car until the cruise control reconnects automatically. On a recent road trip we narrowly avoided a serious accident when this happened and we had a big rig truck behind us. We reported this to Tesla and their emailed reply said the cause was "map data, speed limit data, GPS position inaccuracies or predictive position inaccuracies." We drove over 2,500, mostly interstate highways, and in our opinion, none of their reasons for this condition apply to what happened to us. We set up an appointment with Tesla to look at the car but their email response seemed to indicate that as we drive the car more, the system will correct itself. In our opinion, this apparent software glitch is serious and can have fatal consequences. We have spoken with other Tesla owners and they are also aware of this chronic problem. We are reporting this matter in hopes that it will be investigated and promptly correctly before lives are lost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509031February 25, 2023
SUSPENSION, STEERING
On today’s day 2/24/23 approximately 13:18 hours. While I driving my 2021 Tesla Model Y ,the rear suspension failed. The steering wheel is not responding and I was unable to turn it or control it. This resulted in the rear tire and rim pointing to the left. This caused the tire to become unseated on the rim. The metal rim hitting the pavement and the angle of the Rim/wheel make me lose control of the vehicle and cross 4 lanes of traffic in a few seconds until I could get the car stopped. There was no prior noise or notice. It was raining lightly. I purchased the Tesla due to its reliability and all the safety features. As I know Tesla had been described as a high safety level with full automation engaged vehicle. However, I feel there is an issue with the suspension manufacturing defects of Tesla model Y which did not activate or warned me to avoid a simple collision. There was also no automatic breaking which occurred to avoid the collision. Luckily, there were no injuries on my accident. In fact, what if the driver had severe injuries, unconsciousness or even fatal during the impact of accident ? What if I was on autopilot? I am very concerned about the fact of Tesla manufacturing system. The dealership said this is common and caused by the rain which is an entirely dumb statement as I'm sure teslas are designed to be driving in all types of weather. I have seen numerous recalls and issues with the rear suspension and I am asking Tesla to take ownership of this issue and fix the problem. I look forward to your response on next steps to remedy this situation and repair my tesla. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508956February 24, 2023
ELECTRICAL SYSTEM
The contact owns a 2023 Tesla Model Y. The contact stated that while his wife was driving in a parking lot, the vehicle independently accelerated as she depressed the brake pedal. The contact's wife crashed into another parked vehicle due to the failure. The air bags did not deploy upon impact. The contact's wife experienced mental trauma due to the accident but did not need medical attention. A police report was filed. The contact stated that the vehicle was equipped with a safety feature known as "Sentry Mode", which recorded the movements of the vehicle. The contact stated that the feature recorded the movements except for the failure and the collision. The vehicle was towed to a Tesla service center where it remained in their possession. The manufacturer was notified of the failure, but the contact was not provided a case number. The vehicle was not repaired. The failure mileage was 363.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11508807February 23, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Driving on highway with cruise control activated. No traffic around. Experienced phantom braking taking me from about 80mph to 65mph before I was able to react. Had this happened in traffic there is a good chance i would have been rear ended. No notifications or emergency lights appeared on my dash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508675February 23, 2023
BACK OVER PREVENTION: WARNINGS, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
This 2023 model Y has no collision warning. This was not what I expected when I purchased.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11508651February 23, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
Twice while driving in early afternoon on very bright days in the direction of the sun I've received forward collision alerts for no apparent reason. Due to adrenaline I don't remember if I slammed on my brakes or not, but I hope I did. Given that there was nothing in front of me for a substantial distance sudden braking for the alert would have been like a brake check had another vehicle been tailgating me. Date is for most recent occurrence, first occurrence was a few weeks ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508485February 22, 2023
ELECTRICAL SYSTEM
While I was driving on the freeway, the screen/display froze. I was unable to see how fast I was going. I was unable to use my blinkers. Basically just driving with know knowledge of my speed or if people tell if I was changing lanes. Then the screen rebooted as I was driving and everything went back to normal. Just very concerning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508476February 22, 2023
UNKNOWN OR OTHER
While driving the all functionality was lost and the screen went black
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508443February 21, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
~3 times the car slowed down at ~65mph while on cruise control. Thank goodness no one was closely following us!!! DANGEROUS!!! The car lane assist feature which should warn when us when we're veering to closely to another lane or the edge of the freeway only works intermittently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508441February 21, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
This “phantom braking” issue MUST be resolved! This happens 2-4 times during a 700 mile trip. THIS IS A KNOWN ISSUE. At highway speeds or less with only the cruise control on the car will abruptly slow down as if there was something in front of me but nothing is there. A member of my family no longer wants to drive the car because of this. It’s scary. When it happens, she screams! Fortunately, no one has been behind me close enough to cause an accident. Once we had AEB automatic emergency, braking turned off and it STILL happened! It happens day and night, dusk, and dawn and 40 mph or 80 mph. If you were using cruise control, it can happen at any time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508305February 21, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
On February 19, 2023, I was driving my 2021 Tesla Model Y on I-5 from LA to Sacramento on a clear afternoon. I was using adaptive cruise control (ACC) set at 78 mph, but not using auto-pilot, in the fast lane with a car following me. My car suddenly braked aggressively without anything in the roadway ahead of me. I then applied the foot brake and veered off onto the gravel left shoulder to avoid having the car behind me hit me. I saw in the rear-view mirror the following car swerve to the right to get around me, entering the slow lane. I believe that when I stepped on the brake, the ACC turned off and the car's automatic braking ceased. I then got back into the fast lane as there were no other cars approaching and resumed my drive. I didn't notice the speed my car had decreased to during the incident before I resumed speed, but I guess it may have been about 40 mph. Phantom braking happened one other time on I-5 on my way to LA from Sacramento two days previously (Feb. 17) also while in ACC, but there were no other cars around me and the automatic braking stopped when I tapped the brakes and I resumed my speed. In the year and a half we have owned the car, we have experienced approximately 10 instances of phantom braking, but fortunately, no accidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508154February 20, 2023
POWER TRAIN
Vehicle has less than 5,000 miles. On three separate dates, a sudden warning appears "Rear Motor Disabled; Avoid Steep Hills; If problem persists contact Service. There is an image of a turtle icon, and vehicle speed is limited. This happens with a gradual reduction, first to around 65, in a few minutes it drops to 37 mph. I had to drive several miles on a limited access turnpike with no exits at 37 mph, including crossing some bridges with no shoulder lane. I was very concerned about being rear ended in this situation. Information below is on the most recent incident which happened today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508107February 19, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have been driving long distance 418 miles today from Phoenix, AZ through Las Vegas, NV and north. In my 6 hour journey today my breaks were applied randomly by the computer around 20 or more times on autopilot and on cruise control. It is an extreme safety hazard. I want this on record because this is day one of a cross country trip and in case anything happens. The phantom breaking was so frequent in the last hour I could not drive with autopilot on anymore for fear of a car following me would crash into me at highway speeds above 65mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508055February 19, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
In auto pilot mode , my Tesla suddenly applied emergency brake and brought my model y from 65 to 10 min in 287 Highway. Luckily they was no car or truck behind me. No car in front of me also.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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