Tesla Model Y Complaints

4,325 consumer complaints on file.

#11569396February 1, 2024
AIR BAGS
Rear right occupancy sensor, At service mode shows red and says seat sensor fault, this seat was replaced due to issue at first week of purchase. Tesla service center says, they know my car issue, it will be fixed in future update, but after 6 months no fix yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569385February 1, 2024
STEERING, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
I was driving in the left lane of the highway. Just up ahead I saw something sitting on the guardrail to my left which was jutting into my lane, right about eye level. It looked like a long wood 2x4. I swerved to my right to avoid hitting the piece (scared it would shatter my windshield) and the steer correct safety feature (probably wrong term) quickly threw me back to the left and into the guardrail. I turned my steering wheel to the right to get away from the guardrail and it threw me back into the guardrail. It did this a few times. I didn’t understand what was going on. It felt like I had no control over the car. It just kept slamming back into the guardrail. I finally took my foot off the gas and it slowed down and stopped throwing me around. Luckily, there was no one next to me and no one else in the car with me. No one got hurt. If it wasn’t for that “safety” feature, my car wouldn’t have been damaged. I did call the police to let them know about the wood piece that was sitting on the guardrail so hopefully it gets removed and no one gets hurt.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11569302February 1, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
Since purchasing the car, I've had issues with the driver's side floor mat sliding and/or flapping. By sliding I mean it slides to the right and then interferes with the braking. By flapping, I mean the left separate portion/flap of the drivers side mat just randomly bends over - again causing interference with braking. I've tried to correct this issue multiple times by repositioning the floor mats. There is no way to secure the mats. I also added this concern to a pre-existing service request as it is quite annoying; however, I was told to just purchase new mats - even though my vehicle is under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569224February 1, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2023 Tesla Model Y. The contact stated while driving approximately 70 MPH with the cruise control engaged, the vehicle decelerated quickly to 50 MPH as if the brake pedal was depressed. The contact stated no warning light was illuminated. The contact was able to depress the accelerator pedal to regain forward momentum. The contact stated that the failure had occurred several times and an inadvertent braking failure had occurred when the cruise control was engaged. The contact had not taken the vehicle to a local dealer. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568782January 30, 2024
SUSPENSION
This is a 2020 Tesla model Y. At 55k miles, 3.5 years of ownership I was alerted by my tire dealer about broken bushings and control arms in both front tires. They mentioned that they see these early failures often in I have a 2020 Tesla model Y. I am a careful, risk averse driver who has used the car just on roads for daily commute. No extraordinary forces or events on the suspensions happened. At the service center, I was informed that this would be due to my driving and that it is not a Tesla quality issue. In the end, all bushings, all 4 front lower control arms and associated compliance links had to be replaced. Given the history of Tesla's suspensions and their failures I do feel that this is a significant quality and a potential safety threat to US customers. There were no warnings or alarms that have alerted me to this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568810January 30, 2024
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS
Rear ultra sonic sensors (USS) sliding into the vehicle. No impact or cause for rear sensors to move. Two of the four rear USS pieces are moving back in their housing and are no longer flush with the bumper.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568714January 30, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS
I received a false forward collision warning on the intersection of Alder Woods Dr. and Sweat Leaf Te. intersection for a parked that is legally parked on the street. Tesla's forward collision mistook the parked car, for a moving car. Driving conditions were clear with no snow, no ice or rain. None of the car cameras were blocked either. I took a picture or the street and the car that is parked on the street.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568696January 30, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, VISIBILITY/WIPER
To Whom It May Concern at the National Highway Traffic Safety Administration (NHTSA), I am writing to urgently express my concerns about the latest software update for the Tesla Model Y’s autopilot system, which, in my view, significantly compromises safety. As a Model Y owner, I have generally found the vehicle and its features to be reliable and safe. However, the recent update has introduced an overly stringent hands-on-wheel detection mechanism that is not only inconvenient but also potentially hazardous. The new update requires frequent and often forceful interaction with the steering wheel to assure the system of driver presence. This change is drastically different from my previous experience, where I received only one hands-on-wheel violation in two years. The current sensitivity of the system disrupts the smooth operation of the autopilot, leading to frequent and abrupt disengagements. I have found myself struggling to maintain the system’s activation, inadvertently causing the vehicle to exit autopilot mode multiple times. This issue goes beyond mere inconvenience; it actively detracts from driving safety. The need for constant and sometimes aggressive adjustments to satisfy the system’s requirements is distracting and can lead to erratic vehicle behavior. The irony is stark: a system designed to enhance driving safety and ease is now a source of potential danger and stress. The unpredictability and over-sensitivity of the updated system could lead to dangerous situations, especially on highways or in heavy traffic, where sudden disengagement of the autopilot can be particularly risky. As a driver, I now find myself more focused on keeping the autopilot engaged than on the actual driving conditions and surroundings, which is surely contrary to the feature’s intended purpose. I urge the NHTSA to investigate this issue as a matter of urgency.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568657January 29, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
Since installing the update for 23V-838; TC2023-657 compliance, you guys have absolutely ruined autopilot. Your regulatory overreach has resulted in my task workload increasing while using any ADAS systems Tesla supplies, and multiple times I have reached task saturation from the number of nags, alerts, and prompts that have appeared since applying the 23V-838; TC2023-657 update. In some cases I have engaged autopilot, been nagged, wiggled the wheel which disengaged, re-engaged, been nagged, wiggled the wheel which disengaged, re-engaged, 3 times in a row. I have benchmarked almost every other ADAS system on the market and you [XXX] have somehow regulated tesla auto pilot into a place where it has literally the most frequent nags, alerts, prompts, and annoyances of anything on the market. Ask yourselves whether you honestly think nags that audibly prompt and distract the driver for merely glancing at the autopilot set speed, briefly adjusting the map, or even daring to adjust vent position are really a wise tradeoff, or just something you cooked up because you have an axe to grind. Here's another one - as petty bureaucrats, would you rather have Autopilot or FSD on the road, or a hypothetically drunk driver? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568516January 29, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The most recent recall and modifications to Autopilot have dramatically reduced subjective safety. I am more distracted by warnings and interventions by the system. The system is less able to adapt to changing conditions. It seemed to be far more effective from a safety standpoint prior to the recall. People were and are the problem with autopilot, not autopilot. As with people, it made/makes mistakes. But an attentive driver easily corrects. Full Self Drive is different, but if any driver has ever been under the illusion that autopilot does not require full attention, it is the driver's fault.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568425January 29, 2024
LANE DEPARTURE: ASSIST
The new safety requirement for Tesla to update its autosteer to be more stringent and align to safety regulations is a complete disaster. This requirement results in multiple false alarms and creates more distractions than prior to the update. Furthermore... it's upsetting that this department has an apparent obsession with Tesla's technology. Rather than promote and work with Tesla to create a future where technology can meaningfully assist drivers on the road and reduce fatalities and car crashes, this department is doing its best to ensure that no progress is made. Lastly - it would be nice to see some actually meaningful and relevant statistics regarding Tesla autopilot incidents. Rather than reporting a meaningless number of incidents with 0 context, instead try comparing the number of Tesla incidents to non-Tesla incidents. And analyzing if there's a statistically significant difference between those two groups.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568416January 29, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
To whom it may concern. The Tesla auto pilot feature was substantially altered recently because of a recall and reports of driver misuse. Auto pilot is inherently a safety feature - under auto pilot the driver is assisted to navigate while being protected by collision avoidance. It also substantially reduces driver fatigue by relieving the driver of the duty to clutch the wheel. We are aware some drivers have abused this system or misused it by not attending to the driving task - and we support efforts to manage this behavior. However, the changes forced upon Tesla drivers have ruined autopilot - in both ineffective and illogical ways. Frequent alerts take driver attention OFF the road, including being chastised for looking at prior alerts. Many drivers will simply no longer use it. The consequence of ruining the driver autopilot experience has bad consequences for safely. To my knowledge, ~40,000 people died in automobile accidents in a typical year, and that number is rising as more drivers are distracted by cell phone use. Most of the deaths can be related to driver error. Advanced driver assistance features are the obvious answer. A few anomalies should not deter policy from missing the value of advanced assist features. Please let Tesla engineers return to more balanced alert mechanisms and pursue other more effective means of detecting and curtailing abuse. Far more deaths will occur if autopilot and other advanced systems are curtailed because features are rendered useless by restrictions the mostly punish safe drivers. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568357January 28, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
While driving our new Tesla MYLR in heavy rain, with Traffic Aware Cruise Control (TACC) on, we experienced two Front Collision Warnings (FCWs) in quick succession, causing the car to massively reduce speed, causing a car behind us to nearly hit us. I believe this is called "phantom braking" in the common parlance. I believe this is also an issue with the wiper system. We were driving about 55mph on a two lane road. It was raining hard and the wipers were set to Auto. The wipers weren't working fast enough to clear the rain well, and adjusting the wipers in the Tesla are not easy to change, requiring hitting the end of the left stalk, then scrolling left or right with a scroll wheel while looking at the screen. There was not another car in front of us and TACC (but not autosteer) was on. All of a sudden a loud alarm sound blared, a FCW appeared on the display, and the car slowed to about 35 mph. The car behind us got very close to hitting us. This happened again about 5 minutes later. It scared the bejeezus out of us. This seems very dangerous!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568059January 26, 2024
STRUCTURE:BODY, SUSPENSION, UNKNOWN OR OTHER
I used to have a 2021 performance y (the 2021 had none of these issues), and purchased a 2023 in early October. My current milage is 2,783. A few weeks into owning this car I could feel something hitting the cabin floor in varying situations. Initially I thought it was a road debris, but it was only at lower speeds. I should only be able to hear road debris and not feel it in the floor. I have come to believe that the car has loose structural bolts. I have a crease/dent in the roof pillar (passenger rear above door). It is an almost impossible spot to hit without a scratch or breaking the glass, and it would take an exorbitant amount of force to bend that pillar. I now have singled it out to torsion moments like entering a driveway or ramp. I believe this twisting could potentially compromise the battery pack and lead to fires in wet conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568029January 26, 2024
BACK OVER PREVENTION
The contact owns a 2023 Tesla Model Y. The contact stated that while driving in reverse, the back-over protection camera was inoperable. The contact stated that due to the failure, the contact crashed into a parked vehicle which was parked behind the contact's vehicle. There was no damage to the other vehicle. However, the contact's vehicle was damaged on the driver's rear panel. The contact stated that after researching, the contact discovered the soon-to-be Tesla recall SB-24-00-002, in which notifications will be sent out in March. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 5,702.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11567901January 25, 2024
ELECTRICAL SYSTEM
I understand that in September 2022 there was a recall because the windows were pinching people's fingers and not letting go. Why then did it happen to me in January 2024? The window closed on my finger and was trying and trying very hard to close, as if the sensor didn't detect an object at all. I pulled and pulled at it for a few seconds before my hand ripped out. I wasn't sure how bad the damage would be as it was cold outside. I had a raised red mark and no feeling in the entire tip for a few days. Today is Day 8 and the mark looks exactly the same, but I have maybe half of the feeling back. I'm assuming it will be OK and I haven't gone to a doctor. Also, I did contact Tesla directly and they didn't care. They just had low-level people email me boilerplate language about a recall. No one reached out to say that they were sorry the car malfunctioned or express any concern.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11567576January 24, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
Failure of all cameras, gps, and lane keeping system. It is available for inspection. It occurred after software update was pushed to the car. Tesla service has seen the vehicle and says that the internal computer has a fault and needs to be replaced. Yet, oddly enough, there are a lot of identical failures reported in Tesla owner forums. Around the same time as my failure in mid-December 2023. No prior indication of computer failure occurred. And the computer is still operational for items not related to the cameras and GPS. Safety concerns: The rear windshield has limited visibility, which is not an issue when the cameras are functioning. The safety notification when changing lanes does not work without the cameras and sensors. The lane keeping and adaptive cruise control do not work without the cameras and sensors. Tesla should investigate if a software update they sent over the air created the problem with cameras and lane keeping assist.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567451January 24, 2024
AIR BAGS, AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
The front passenger safety alert system fault warning appears Occupant Classification System (OCS) of Front Passenger Seat is faulty and Tesla said it’s not covered under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567282January 23, 2024
STEERING, UNKNOWN OR OTHER, LANE DEPARTURE: WARNING
The incident happened on 12/22/2024 8:30 am to 8:40am. Weather: heavy foggy. On freeway, no raining. Road was dry. Autopilot was off. I was trying to change lane to 2nd lane (I was in 3rd lane) and I saw a white pickup truck suddenly changed lane to the 2nd lane from 1st lane, so I turned my steering to left quickly (speed was 55-60 miles) and back to 3rd lane, and then suddenly the steering wheel was out of control, the steering wheel was turning right - left many times quicky and tilting the car. It just happened so quickly (not even a second) I wasn't able control the steering. After 3-5 seconds, it stopped. the steering was back to normal. I kept the car in 3rd lane. I almost got killed. I am glad I am still alive because it's Christmas holiday, not many cars on freeway in the early morning. Many cars behind me stayed away from me when they saw my car was out of control. I reported the incident to the Tesla manufacturer, they said they checked computer log remotely and nothing wrong, just something related to wheel slips and then cancelled my service request. I didn't know if there was any warning lamps or messages pop up because I was so scared at the moment and forgot to check.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567267January 23, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE
The contact owns a 2022 Tesla Model Y. The contact stated that while driving at approximately 70 MPH with the Adaptive Cruise Control activated, the vehicle decelerated while driving at night in the rain. The contact was concerned about being rear-ended. There were no warning lights illuminated. The contact used the App to communicate with an unknown dealer, who responded and informed the contact that there were no hard wire issues. To contact took control of the vehicle and used the accelerator pedal to drive as needed. The failure might have been caused by false positive conditions in the surrounding area. The mechanic informed the contact to reboot the vehicle. The vehicle was not diagnosed or repaired. The contact stated that after the computer was rebooted, the Lane Departure Unavailable message was displayed. The manufacturer was not contacted. The failure mileage was approximately 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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