Tesla Model Y Complaints

4,325 consumer complaints on file.

#11571831February 14, 2024
EXTERIOR LIGHTING, SERVICE BRAKES
Tail light assemblies on vehicle develop moisture inside of them when it rains. Tesla claims that this is normal and refuses to service the part. The concern is that the electronics inside the light assembly will be damaged by the moisture. This places the burden on the consumer to frequently test and inspect the tail light for an impending failure of the light which may inadvertently occur during driving and result in an accident. In certain instances the amount of moisture that may develop unbeknown to the driver while operating the vehicle, may decrease the light transmission through the light assembly, rendering the function of the tail light to fall out of NHTSA mandated standards for light transmission for the fixture.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571771February 13, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS
Phantom braking when cruise control is on and when I have the right away and cross traffic is stopped at a stop sign. Also with no cars present in front or any side, the car will suddenly brake with cruise control on and I have no reason why? Shadows, sun?. Sometimes it brakes easily. Sometimes it brakes very hard like to avoid a crash, but there are no cars around. We hope no car is behind when this happens as the car behind us make run into our car. We live in country. On our drive to our town south of us when we are heading north the car does not brake at the county highway intersection, we have the right away. Heading North the car brakes every time at this intersection. I either have to immediately over ride this action by stepping on the accelerator or turn of cruise control. We also have had this happen on a curve when we meet on coming traffic. Occasionally the car will begin braking when meeting the car during and left bend in the road. Not always, but way too many times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571744February 13, 2024
VISIBILITY/WIPER
turning on defrost vehicle has cracked windshield
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571587February 13, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving my normal route utilizing the autosteer functionality of the Tesla that I purchased and it suddenly jerked and crashed into a parked vehicle, which resulted in a total loss of my vehicle by the insurance company. Thank god nobody was injured during the accident but it was scary, dangerous and a major inconvenience. Once the accident happened (on 12/6/2023), I submitted this claim over the phone on December 7th 2023 with Tesla and Geico, my insurance company. I spoke with the Tesla representative for over an hour giving details of the accident and have yet to hear back. My insurance premium has gone up significantly and I need Tesla to agree that it was not the driver but the software's mistake that caused the accident.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11571568February 13, 2024
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
When driving the car abruptly slows down. This also happened on the freeway. I get an error message that says “power limited” and a turtle symbol. This is the second time this issue has happened. Tesla service center has not been able to confidently diagnose this issue. They say it’s resolved and once I leave the service center and the problem comes back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571479February 12, 2024
AIR BAGS
Front Passenger Safety Restraint System Fault, error message appeared. Tesla is asking for ~$1500 to fix a sensor that would prevent air bag from deploying. Seems like a safety issue that should be addressed. The message appears whenever there is someone/some thing in front passenger seat. Tesla has inspected. I believe it happened after a minor accident in a parking lot, but Tesla and the repair shop can not prove that it did, so insurance will not correlate to the accident.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11571548February 12, 2024
STEERING, SERVICE BRAKES, VEHICLE SPEED CONTROL
After making a right turn, the car accelerated automatically and drove onto the sidewalk. The driver was hitting the brakes and attempting to redirect the vehicle with the steering wheel but both components of the vehicle were locked, causing the vehicle to lose control and crash into several things on the sidewalk (flower pot, parked cars, building pillars). The Tesla is completely dead so we are unable to retrieve any data within the vehicle. The safety of civilians on the street as well has the driver and passenger of the vehicle were at risk due to the lack of control of the vehicle. Two weeks after the accident, Tesla sent out a recall notice in regards to autosteer which can increase risk of collision, but prior to this no notice/warning was in place. The police were involved and at the scene at the time of the event and a police report has been made. No messages were seen on the screen or on the Tesla app in regards to any car mode (autopilot, cruise control, etc.) the vehicle could've been on, nor any warnings about risk of collision due to the recall.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11571454February 12, 2024
SERVICE BRAKES, STEERING, UNKNOWN OR OTHER
As I was trying to make a turn on a street which I have used for months, the vehicle started accelerating on its own. So much so that it laterally flew over a median curb and hit another vehicle. I could not steer the vehicle nor stop it despite the fact that I hit the breaks several times. It truly was a very scary experience, and I am not sure what caused it. I have read of similar issues in the past, but I never thought that this truly happens. As a result of the acceleration, I got into an accident that damaged four vehicles. I am a very good and confident driver with clean driving record, and I have no explanation as to what happened, other than that the vehicle took control on its own. There were no warning lamps before, the vehicle has not been inspected yet, but I assume it will be after I have reported this very issue to the insurance company. While I am fine, my safety and the safety of those who were involved in the accident could have been extremely in danger.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11571417February 12, 2024
UNKNOWN OR OTHER
I was on Reverse, when I pressed the accelerator, the car was moving FORWARD! i tried pressing the accelerator 2 separate times; both times it moved Forward. I had to do a hard restart to fix it. This happened last night, I have not had the vehicle inspected by anyone. There was no warning lamps/messages or other symptoms. I had my whole family in my car at the time of incident. This was very traumatic for all of us; as I was inches away from hitting the car in front of us. This morning when we turned the car on the screen Froze and then proceeded to restart on its own. Something is going on with my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571410February 12, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I am experiencing sudden braking, without me using any of the braking system. Scared my wife and I. Our safety was at risk 3 times, when this sudden braking happened. Sent a message to Tesla but did not get an answer yet. The warning lights were activated when the sudden braking happened. my first sudden braking happened on January 17th 2024, and then 2 more the following two days of the same month. Now we are driving the car, but we are deactivating the automatic braking system anytime time we get in the car,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571386February 12, 2024
ELECTRICAL SYSTEM
I bought Model Y on December 1st and after two weeks the car suddenly stopped working with a message that electrical system failure unable to support all function and vehicle will stop, it only gave a minute or two before car getting stopped and not responding. The vehicle got towed and they diagnosed the front inverter getting too much current causing the fuse to blow. I got the car fixed and after 2 months same thing happened [XXX] with same message and car stopped working and only gave a minute to park. The car is in repair shop with Tesla. This raises a serious safety issue where the driver only has a minute or two to take the car off of the road and park at safe location. Imagine if you are on a busy highway and you only have a minute to pull it on the side. You might be stuck in the middle of the road and waiting for someone to hit your car. NHTSA needs to closely look at it and take up the issue with Tesla and also raise the question on the quality of car produced. I am sharing some user threads where people have experience similar issues [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571325February 11, 2024
STEERING, UNKNOWN OR OTHER
I was driving the car in a straight lane. I missed a speed bump but the car was still driving straight. After 100-150 feet driving ahead, the car suddenly steered the wheel completely towards the right side resulting in an accident where the car crashed into a wall.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11571306February 11, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Unintentional acceleration
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571298February 11, 2024
ELECTRICAL SYSTEM
I brought the car home after purchasing and came back out to the car in the garage, a notice appeared on the screen and the car shut down locking me in. I had to call Tesla who instructed me to use the manual release on the door to get out. This occurred on the first day of ownership and had to be towed to Tesla for repair the next day. From my understanding looking online one of the parts that was replaced (pyrotechnic battery disconnect - please refer to attached repair invoice) was involved in a Tesla recall earlier in 2023. I view this as a safety concern and am fortunate such an event occurred while parked in my garage and not while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571222February 10, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Ongoing issue of phantom braking while driving with cruise control. I have documented numerous instances with Tesla and they are refusing to acknowledge and resolve the problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571187February 10, 2024
SUSPENSION
My vehicle was rear ended while parked on the side of the road. No one was in the car so there was no personal injury. The car was repaired but after the repair the rear tires were found to be wearing out at a rate of 4 times normal speed. Two repair facilities (one of them being a Tesla service center) measured the vehicles rear alignment and found the camber to be outside of manufacturers specifications but couldn't fix the issue as the vehicle has no way to adjust the camber on the rear wheels. The insurance company tried to have the alignment fixed but could not as Tesla would not give any instructions on how to make the repair and suggested that the problem be fixed by Tesla under a warranty repair. This determination was made because the vehicles frame was found to be fine, and the suspension was fine, but the alignment was off with no way to make an adjustment. When I tried to have Tesla repair the alignment, I was told I hit too many potholes and because the car is a performance car I drove the car to aggressively which caused the problem. I do not hit potholes and I do not drive aggressively. If I were to do either of these things the frame would show damage, and the suspension would show damage. Also, if I hit potholes the front wheels would sustain most of the damage and there no issues with the front wheel alignment. The photos in the files attached: "Rear Tire 4-2-2023" shows a rear tire after the car was repaired with no abnormal wear, "Rear Left Tire 10-4-2023" and "Rear Right Tire 10-4-2023" so abnormal wear just 6 months after repair.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11571143February 10, 2024
VISIBILITY/WIPER
Auto Wipers either don't work when it's raining or will always come on randomly when it's dry. Manuel wipers work fine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571132February 9, 2024
UNKNOWN OR OTHER
Vehicle warning icons are blocked by the drivers right arm. In some driving positions, the current vehicle speed is also blocked. Recommend shifting the icons toward the center of the monitor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571127February 9, 2024
VISIBILITY/WIPER
Automatic Wipers are unreliable, they turn on when no rain is present and they fail to come on when rain is present. Additionally the manual wiper controls are unsafe to use while driving and are not easy to adjust, resulting in a significant distraction while operating a vehicle in the rain. The vehicle also lacks manual Intermittent wipers, unless left in auto which barely works.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570847February 8, 2024
VISIBILITY
The contact owns a 2021 Tesla Model Y. The contact stated that all the windows in the vehicle had become distorted, cloudy, bubbly, and delaminated, creating a visibility hazard while driving. The cause of the failure was not yet determined. The manufacturer was notified of the failure and a service appointment was scheduled. The vehicle was taken to the local service center who was unable to determine the cause of the failure. The vehicle was not repaired. The failure mileage was 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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