Tesla Model Y Complaints

4,325 consumer complaints on file.

#11570487February 7, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving to work this morning, February 7th, 2024 driving at freeway speeds. My Tesla touchscreen dropped out and went completely dark. The reset process is to press and hold for about 30 seconds and another 30 seconds for the full restart. I attempted this twice and proceeded to pull off the highway. During this period, I could not see how fast I was driving, whether my brake lights, turn signals, or headlights worked at this time to safely transit through traffic to get off the road. I put my hazard lights on, but again did not know if these worked or not. The screen finally came back online and seemed fine until I could get to work, this was an extremely scary experience and a perfect example as to why all cars should have a cluster driver screen mandatory, I will be getting rid of this car as soon as possible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570437February 6, 2024
SEAT BELTS
Left rear seatbelt is not locking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570413February 6, 2024
STRUCTURE:BODY
Windshield is causing a very loud whistling sound on a high speed exceeds 80mph. After multiple visits to the dealership, the windshield, cowl screen panel and sealing around the windshield was replaced but has not addressed the issue. The windshield was inspected by the dealership technicians and did a full diagnose and they have said that even if they replaced the windshield again will not address the sound whistling concern. The technician has said that is most likely a manufacture defect. This is a safety concern, as I'm afraid to operate my motor vehicle on a high speed and could uplift the windshield due to air pressure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570374February 6, 2024
POWER TRAIN, STEERING
The power steering went out and it was virtually impossible to turn the steering wheel. It was unsafe to drive because you were not able to turn the car unless you were very strong. Safety issue-unable to turn the car without possibly colliding with another car. Tesla replaced the drive train. Another incident happened while getting into the car and driving it. An alert came up on the screen saying that the power train needed immediate service and that I could not exceed 60 mph. I was driving at the time. As I continued to drive to my destination the alert kept coming on with different speeds I could not drive at. It eventually got down to 53 mph and it physically would not drive over that speed and it was on the freeway and dangerous because the car kept slowing down. Tesla replaced the oil pump in the back battery. I have had this car for 3 years and it has been in the shop 15 times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570346February 6, 2024
VISIBILITY/WIPER
The Automatic Windshield Mode does not function properly. On some Sunny days, the windshield wiper will automatically engage. Yet, during heavy downpours, the automatic windshield wipers will not engage or it will wipe very slowly. I have to press the stauk manual or press the manual setting while driving in the rain. Very unsafe due to distraction and poor visibility while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570095February 5, 2024
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owned a 2020 Tesla Model Y. The contact stated that while reversing at low speed from his driveway, the accelerator pedal inadvertently depressed into the floorboard, resulting in sudden unintended acceleration. The contact depressed the brake pedal, but the vehicle failed to stop immediately. The vehicle struck two other parked vehicles in another driveway before crashing into a residence. The residents were not injured. The contact sustained a fractured neck, and shoulder pain from his seat belt, and head pain from striking the steering wheel. The contact's front passenger sustained a bruised shoulder, and the rear passenger, who was laying down on the rear seats, rolled over during impact and hit the rear seats, sustaining back and leg pain. The contact and his passengers were transported by ambulance to the hospital. A police report was filed. The vehicle was towed to a tow yard, where it was deemed totaled by the insurance company. The manufacturer was made aware of the failure and informed the contact that after reviewing the event data recorder (EDR), the data showed that the contact had his foot depressed on the accelerator pedal during the failure. The failure mileage was approximately 14,000.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11570141February 5, 2024
UNKNOWN OR OTHER
When FSD was activated, the MY had a number of incidents that the car was maneuvered in a way that was not safe: 1) It started going forward when the MY was stopped at a Red Light at the intersection when the light was still in red; 2) It started to move suddenly and turned right while waiting at an intersection; 3) It changed to the right lane suddenly while approaching an exit in a highway. These movements were corrected manually by overriding the FSD but they were quite scary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570084February 5, 2024
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
As the window starts to fog up, I turn on the defrost. The defrost does not come on for 2 to 3 minutes. However, there is some air that comes out that causes the window to fog up more. It reduces the visibility and I have to pull over because I can’t see. This happens every time I turn on the defroster. There is some delay of 2 to 3 minutes before the hot air actually blows out. I went to Tesla to see if this is a recall and they said my car did not qualify but it seems there are other test ones that have the same problem. It is dangerous when I am driving and the car windows if I turn the defroster on, it’ll cause me to lose complete visibility within seconds, and then it takes 2 to 3 minutes for the hot air to kick out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570040February 5, 2024
STEERING, AIR BAGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vechile started skidding and didn't respond to steering wheel control, ultimately failed to a make a turn and fell off road into a ditch. Also emergency braking wasn't triggered to prevent vechile from falling off road and furthermore upon impact airbags weren't deployed. The driver sustained grevious injuries and was transported away by EMS.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11569748February 4, 2024
VISIBILITY/WIPER
Tesla's auto-wipers do NOT detect rain on the windshield and are dangerous to drive with enabled. During heavy rain with the windshield covered and unable to see the auto wipers would not enable and clean the windshield. I was forced to "wake-up" the wipers with a manual swipe, but even then the auto-wipers failed to keep the windshield clear while only occasionally/intermittently cleaning the windshield. Tesla's auto-wipers are dangerously ineffective.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569743February 4, 2024
ELECTRICAL SYSTEM
Bought this Model Y lease and had it delivered from Jacksonville to miami after sales guy convinced us from getting the 2024 model since this one was cheaper and was a long range (I wonder why). On that same night, I took the car to the gym and coming back, it shut down on me on the middle of the road. (Screenshots of the error attached). On [XXX], Model Y shut down on my wife entering her aunts complex picking up the kids. Same day wife was driving on a 3 lane main road and the car shut down on her in the middle of the road with cars passing by. Model Y made us get out the vehicle and re-enter the vehicle multiple times putting us in danger, not to mention the abrupt stop could’ve been worse if this was on the highway and/or God forbid an accident. Took car to service and in 1-day Tesla claims the inspected and replaced the inverter and everything should be up to code. I told them that my wife and I don’t feel comfortable driving the same vehicle. They say “they completely understand where I’m coming from and that the vehicle is now performing as designed. And I’m more than welcome to pick up the car” INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569722February 3, 2024
SEAT BELTS
The Tesla displays Passenger restraint system fault occasionally. The vehicle goes into turtle mode and the screen goes in park graphics. The car still drives slowly but doesn’t show any vehicle info such as speed. Took it into tesla service center last month and the said that it was because of a power frunk accessory. This is a common problem. Tons of reddit post and tesla forums.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569655February 3, 2024
LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The back camera of the Tesla model y does not provide necessary image quality to identify any objects/persons of cross traffic when reversing the vehicle. In one incident I was about to hit a person behind the vehicle as there was no proper cross traffic alerting and no proper camera view. When I approached Tesla for support they identified the problem and determined it is by design and would not be able to help much. As per the images uploaded, there is clear distinction of camera quality between side camera and back camera. Also the images taken when the vehicle is in stop mode making the back light illuminate otherwise the images would be much darker. Also I want to point out that the back camera functions good during day time and the issue happens only during night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569588February 2, 2024
STEERING
Steering got locked stating that assistive driving was reduced. We were in front of our house and my wife was driving. She said that steering is basically unusable so we pulled back in the driveway. Normal restarts didn't fix it. We then did a hard restart of the car and that fixed it but it was scary and accident prone when locked "assistive driving reduced".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569577February 2, 2024
STEERING
Driving in traffic this afternoon, I was turning right at a controlled intersection. I stopped my car during the turn before entering the stream of right-bound traffic. Abruptly my steering wheel was frozen: I was unable to turn the steering wheel and the car would not drive forward. There had been a dash warning light on with the message: 'Steering Assist Reduced!'. This message had been coming on intermittently during the past several weeks while driving, but without any noticeable change in the steering/handling of the car. I was blocking the traffic behind me. I called 911 and requested assistance. I got out of my car to open the "frunk" lid to alert drivers that my vehicle was disabled. I got back into the car. At some point during the 5-10 minutes that I was stopped, I re-entered my code and put the car back in drive mode and suddenly the steering wheel worked and I was able to drive home (about 2 miles). I contacted Tesla service and they suggested that I have it towed to the nearest service center, which I did.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569570February 2, 2024
EXTERIOR LIGHTING, STRUCTURE:BODY, VEHICLE SPEED CONTROL
At 9:37 a.m. on January 26, I was driving on Freeway 60. The three cars in front of me braked suddenly. I stepped on the brake quickly, but after I stepped on the brake for 3 seconds, the speed of the car still did not slow down, and it directly hit the rear of the car in front.Afterwards, on the Tesla app on, an alarm was displayed, saying that at 9:37, there was a problem with the steering wheel and brakes(unavailable) And also, there is a Manufacturer recall number:TBD NHTSA Recall Number 24V-035; TC2024-027 (the manufacturer has failed or is unable to remedy this safety recall for my vehicle in a timely manner, I want to file an online complaint with NHTSA)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11569556February 2, 2024
STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
Hello, My name is [XXX] and I had 2022 Tesla Model Y performance. I had an accident on [XXX]. Car just took control itself, we hit the tree. It was in residential area, it happened so fast, that I could not to react to prevent it. After we hit the tree, car catch the fire, It was a nightmare for me, I had my best friend with me at the time of accident on the front passenger seat. Both of us were unconscious, by the time I got awake, car was in flames, my friend was still unconscious but than he got awake after I tried with the local neighbor to pull him out from the car. Unfortunately my friend passed away after accident in 5 hours. I had an autosteer assistance on my car subscription. Plus my car had a problem with the side cameras, time to time it was giving me errors - Door Pillar error message. Cops were trying to get information from the car, but according to Tesla representative my car was out of network from June 30, 2022. And i never got any notifications that my car is out of network. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
1
#11569531February 2, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Random hard breaking at highway speed, multiple times on a road trip between Las Vegas and Tucson. It's an obvious hazard as traffic following the Tesla will likely not have sufficient time to react safely. How is this not regulated ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569461February 2, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Component that failed: Automatic Emergency Braking What happened: When traveling at night on an ice covered road, the car abruptly and erroneously engaged the automatic emergency braking which almost resulted in a crash. I was driving the vehicle using full manual mode and the car does not have a full self driving subscription; no cruise control was engaged and I was traveling at a steady speed of 35MPH. There was no inclement weather, but the road was covered in snow and ice. The road was a two lane county road with opposing traffic. As a light duty truck passed me traveling in the opposite direction the car abruptly engaged automatic emergency braking. I was centered in my lane, there were no obstructions in my lane, nor was the oncoming vehicle in my lane. The AEB was so incredibly aggressive that I briefly lost control due to the slick road. The AEB also appeared to override the antilock brakes as I did not feel any vibration to indicate that the brakes were oscillating in an attempt to maintain control. The AEB event lasted less than a second and I was able to recover control. HOWEVER, if my car had slid to the left instead of to the right, I would have been in a head on collision with a larger truck at an equivalent of 70MPH, given the size difference and a potential half overlap crash, there is a non-zero chance that it would have been fatal. I contacted Tesla and have received no response and there is no ability to disable AEB. I DO NOT WANT safety features that can kill me without warning based on some nebulous neural network implemented at a breakneck pace by employees that have never driven in snow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569425February 2, 2024
STEERING
Autopilot feature disengaged with a single, 3 second warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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