Tesla Model Y Complaints

4,325 consumer complaints on file.

#11576257March 8, 2024
POWER TRAIN
This is not a defect but rather something I consider could be dangerous. On slippery conditions example, during heavy snow fall, or when there is slush or if there is an icy surface, I find that the AWD system in my vehicle which is all controlled via software that the manufacturer wrote (because it is a dual electric motor setup, and there is no mechanical connection between the front and rear axle), tends to either send too much power or tried to regen too much to/from the front motor when the steering wheel is turned (something they can detect), and it tends to cause unexpected understeering which if you are not accustomed either to driving an electric car or Tesla’s AWD system could end up in a potential accident. I am writing to you because I know that my voice will go unheard since I do not have access to any of their feedback challenge. Again I do not consider that a potential dange, nothing imminent or defective with the vehicle. The fix in my opinion is a software update that could impliment road surface detection via their vision, in combination the steering angle sensor wheel slippage detection, to detect that the trajectory of the vehicle is not going as desired and mitigate that through multiple techniques of traction control, I know that with a RWD Tesla they do use the front brakes in certain conditions to force the wheels to dig in the snow and try to find traction from experience even though there is no front motor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576176March 8, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS
Tesla is using camera-only detection for Forward Collision Warning system and this leads to numerous false positive alerts. I'm filing a complaint because this did occur today (March 7, 2024), but this has happened countless times in my 2 years of ownership. This particular incident was triggered by cars parked along a curved street in my neighbor, while I was traveling approximately 20 mph with no other vehicles driving around me. These occur from simply driving next to parked cars or slowly approaching vehicles at a traffic light. When these faulty alerts occur, a loud audible beeping is heard and red alerts are displayed on the screen. These faulty alerts are dangerous distractions, causing panic, fear, and uncertainty in the driver, causing them to take their attention off of the road while they assess what just occurred. This is a critical flaw in the functionality of Tesla vehicles that the company has refused to address.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575835March 6, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On July 26 2023, FSD, camera and navigation were working fine untill i was told to update software in my car. Then the next day everything stop working. I could not use navigation, crusie control, FSD, and all cameras. So, I brought in service to check but they could not fix the issue and want to replace car computer which i have to pay for the issue i did not cause. This is unresponsible that i got it from them. I am not sure if this manufacter defect or firmware issue that cause it. But this is not something that i have ability to cause it. Now with this safey recall i could not update software since there is no option for to do so.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575754March 6, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS
Tesla is using camera-only detection for Forward Collision Warning system and this leads to numerous false positive alerts. I'm filing a complaint because this did occur today (March 5, 2024), but this has happened countless times in my 2 years of ownership. This particular incident was triggered by cars parked along a curved street, while traveling approximately 20 mph with no other vehicles around. These occur from simply driving next to parked cars or slowly approaching vehicles at a traffic light. When these faulty alerts occur, a loud audible beeping is heard and red alerts are displayed on the screen. These faulty alerts are dangerous distractions, causing panic, fear, and uncertainty in the driver, causing them to take their attention off of the road while they assess what just occurred. This is a critical flaw in the functionality of Tesla vehicles that the company has refused to address.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575681March 5, 2024
WHEELS
When I picked up my Tesla Y from a body shop I was informed that my two front tires were worn down, to the core, on the inside rim of the tire. It was as though they were aligned wrong. I was strongly encouraged to drive straight to a tire shop for new tires. At the tire shop two representatives confirmed it would be too dangerous to drive on my existing tires as they were very badly worn. I immediately bought 4 new tires and went to have them aligned. The alignment shop was unable to align the tires due to a worn out knuckle bushing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575187March 3, 2024
AIR BAGS, ELECTRICAL SYSTEM, STEERING
My vehicle encountered a severe loss of control, resulting in a collision with a concrete wall on I-90 west towards Seattle at 19,877 miles. This critical event, leading to non-deployment of airbags and subsequent hospitalization, occurred shortly after two prior services addressing a Rear Drive Motor unit malfunction, first at 14,768 miles and again at 14,820 miles. These incidents underscore a troubling pattern of safety concerns. Inspection Details: Front Suspension: Replacement of Stabilizer Bar Link (1188391-00-B). Steering Gear: Replacement of Steering Gear Assembly (1044831-00-H), essential for control. Sub-Frame & Steering Components: Reinstallation of the sub-frame and replacement of the tie rod end (1044841-00-E), indicating significant structural and steering issues. Safety Risks: The sequence of malfunctions, particularly the recurring issues with the Rear Drive Motor unit followed by a severe loss of control and airbag system failure, presents an extreme safety risk. The absence of warnings prior to these failures compounds the danger, suggesting systemic safety and reliability flaws. Conclusions & Reporting: The vehicle's history of critical malfunctions within a short mileage interval demands an in-depth examination by the manufacturer and safety regulatory authorities. The objective is to uncover root causes, evaluate if these issues are widespread among similar models, and implement corrective actions promptly. This report aims to highlight the critical nature of the encountered safety issues, advocating for immediate interventions to safeguard vehicle occupants and the public.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11575185March 3, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Car stops suddenly for no reason while on cruise control
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575183March 3, 2024
STRUCTURE:BODY
Water leak passenger floor
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575175March 3, 2024
ELECTRICAL SYSTEM, POWER TRAIN, FUEL/PROPULSION SYSTEM
Component or System Failure: The internal malfunction of the rear drive unit in my 2022 Tesla Model Y, which has been documented and addressed on two separate occasions by the Tesla service center, has raised significant safety concerns. This component is critical for the vehicle's operation, and its failure mode necessitates thorough inspection and a definitive resolution to prevent recurrence. Safety Risks: The sudden loss of power on a busy highway, without any warning, significantly compromised my safety and the safety of others around me. Being forced to restart the vehicle under such conditions was not only distressing but also exposed everyone involved to a heightened risk of accidents. This incident has profoundly impacted my confidence in the vehicle's reliability and safety. Problem Reproduction and Confirmation: The malfunction was initially confirmed and addressed by a Tesla dealership, which underscores the seriousness of the issue. However, the recurrence of the problem, even after professional intervention, and the subsequent attempt to rectify the issue without a clear diagnosis, adds to the uncertainty and concern regarding the vehicle's safety and the effectiveness of the repairs conducted. Inspections: The direct involvement of Tesla's service center in inspecting and attempting to repair the vehicle indicates that the manufacturer is aware of and is taking steps to address the issue. Nevertheless, the absence of a definitive resolution or clear understanding of the malfunction's cause continues to be a source of worry. Warning Signs Prior to Failure: The complete absence of any warning signs before such a critical failure is particularly alarming. This lack of forewarning deprived me of the opportunity to take preventive action, further exacerbating the fear and potential danger associated with the malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575038March 2, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
Tesla Model Y, loses control in snow and fish tails, making it unsafe. This has happened multiple time in winter and even in heavy rain. I follow standard recommendations for winter/snow driving, if you skid, ease off acceleration, and do not brake to avoid skidding. If we do this, the regenerative brakes kick in and brakes the car, causing the skid. Have had several narrow escapes in highways and even in regular roads. I hope Tesla will can give an option to turn of the regenerative braking for winter driving. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574636February 29, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I am writing to formally file a complaint against Tesla, Inc. concerning a significant issue that has arisen following a software update issued to Model Y and Model 3 vehicles in early December. I am a Tesla Model Y owner, and following this update, I have experienced complete failure of critical vehicle systems including cameras, navigation, lane departure warnings, auto braking, forward collision warning, adaptive cruise control, windshield wipers, self-driving features, and car location data. The malfunction of these essential features not only compromises the safety and functionality of the vehicle but also indicates a severe underlying problem with the vehicle's computer system. The cost to replace the affected computer in my vehicle amounted to $2,400. However, upon reviewing discussions on Tesla forums, I have discovered that this is not an isolated incident; numerous other owners are facing similar failures, with some repair bills exceeding $3,000. Given the widespread nature of these issues and their chronological association with the December software update, there appears to be a high correlation between the update and the catastrophic failure of the vehicle computers. The financial burden of these repairs has unjustly fallen on consumers, although it is my belief that Tesla should be held accountable for these failures, given the direct link to their software update. I urge the National Highway Traffic Safety Administration (NHTSA) to investigate this matter thoroughly. It is critical to ascertain whether the December software update directly caused the failures of the vehicle's computer systems and to ensure that Tesla takes appropriate responsibility for the safety and reliability of their vehicles. This includes compensating owners for the costs incurred due to these failures and implementing measures to prevent such incidents in the future. Thank you for your attention to this serious matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574801February 29, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, SERVICE BRAKES, UNKNOWN OR OTHER
The car autopilot system does VERY Hard brakes when coming to stop at red lights ( when there is a car in front of it) very unsafe. Also while driving in the street or freeway, mostly when passing under a bridge, all of a sudden the car pushes brake automatically which is truly dangerous and unsafe. Also when the auto pilot is on it, disengages whenever close to a curb or anything else and you have to take over control very last second to avoid any accidents. This is a safety issues. safety issue. Please fix. I took the car to dealership and both times they say it’s something called phantom braking and that they wouldn’t be able to fix the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574452February 28, 2024
Chest Clip, Buckle, Harness
Complete failure of harness release button, allowing my child to loosen the harness by gently leaning forward. This is a malfunction on a replacement frame (used for less than 2 months), NUNA replaced the original frame (used for 8 months) for the same issue. I have contacted NUNA about current frame issue, haver not heard back from them. Given the poor customer service I received with original frame failure, I do not expect NUNA to resolve this issue for several weeks. Consequently, I am working with retailer I purchased the car seat from to replace it with a different brand, as I no longer trust NUNA with the safety of my child.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574439February 28, 2024
Chest Clip, Buckle, Harness
After 8 months of use, the harness release button failed completely. This malfunction allowed the harness to loosen with our child in the car seat, while driving on a 3.5 hour road trip. Extremely scary and dangerous situation. NUNA sent a replacement frame and within 2 months the same malfunction has occurred on the replacement frame. After seeing the numerous complaints filed on NHTSA, for the same issues, I am very surprised there has not been an investigation and/or recall. Especially given the prevalence of such a dangerous malfunction. Lastly, I am extremely unimpressed with NUNA costumer service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574156February 27, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While using cruise control at highway speeds the car abruptly brakes for no reason. If another car was following too close it would have rear ended us. It happens at unexpected times and speeds. I has happened multiple times and I am to the point of not using it because of the danger it causes. It has not been inspected by any authority because of its randomness. No warnings were made prior or during the abrupt braking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574015February 26, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Tesla model y automatically and incorrectly brakes and alarms when on two lane road with large truck approaching in other lane. Adaptive cruise control is engaged. This has occurred multiple times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574006February 26, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
We purchased a 2024 Tesla Model Y approximately one month ago. We have experienced multiple occurrences (10-15) when Traffic Adaptive Cruise Control was engaged. Our car suddenly braked for no apparent reason. Last night, while traveling at 65 mph, on a four lane major highway, it happened again, nearly causing a rear end collision. We are hesitant to use cruise control because this feature (T.A.C.C.) is built into cruise, no way to separate it. After researching online, we discovered this is not a new or unusual event and has been reported by hundreds if not thousands of Tesla owners, dating back at least 3-4 years (if not longer). There are no warnings prior to the event. The car suddenly slams on brakes in what seems to be a “panic stop.” We understand a record of these occurrences are recorded and available from Tesla at your request. We have registered a complaint with Tesla as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573922February 26, 2024
POWER TRAIN
The Model Y abruptly stopped in traffic creating a collision hazard and impact of the front of the vehicle. The vehicle was completely disabled and had to be towed. Upon inspectiong by the Tesla service, the Power Conversion System had failed for the rear motor system which is part# ASSEMBLY - FRONT VEHICLE CONTROLLER GENERATION 3.1(1583991-10-D). The attached document has links to other owners with the same complaint. Also attached is the Tesla repair estimate which as can be seen has nothing to do with a rear end collision as it is replacing the front power conversion system.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11573894February 25, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On a trip to and from New York to Canada between February [XXX], the car came to a sudden stop on the interstate when there were NO VEHICLES OR OTHER OBSTRUCTIONS IN FRONT OF THE CAR. However there WERE several vehicles behind me on 2 of these occasions and I was extremely concerned that I was going to be hit from behind. It was just like the events described here - [XXX] . Why isn’t NHTSA doing anything about this? There is no way to use cruise control without this technology which is extremely DANGEROUS. We would NEVER have bought the car had we known about this. Who wants a car where they can’t use the cruise control without fearing the safety of themselves and those behind them??!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573801February 24, 2024
SERVICE BRAKES, VISIBILITY/WIPER
I have been trying more than 4 times with TESLA to get this open recall fixed but failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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