Subaru Impreza Complaints

2,698 consumer complaints on file.

#11174656February 6, 2019
UNKNOWN OR OTHER
THE CAR WAS DESIGNED SO THAT THE RADIO TURNS ON AUTOMATICALLY WHEN THE CAR IS PARKED & THE ENGINE IS STARTED. THAT FEATURE IS DISTRACTING TO THE DRIVER. FOR EXAMPLE, THE DRIVER MUST REMEMBER TO TURN THE RADIO VOLUME COMPLETELY DOWN BEFORE TURNING OFF THE ENGINE. OTHERWISE, WHEN THE DRIVER TURNS THE ENGINE BACK ON AGAIN, THE RADIO NOISE IS AUDIBLE & CAN SOMETIMES BE STARTLING. THE DRIVER MUST THEN EITHER TURN THE VOLUME COMPLETELY DOWN OR TURN OFF THE RADIO; THERE IS ALWAYS A SHORT DELAY BEFORE THE RADIO SHUTS OFF. HAVING TO FOCUS ON ELIMINATING RADIO NOISE DISTRACTS THE DRIVER FROM FOCUSING ON ESSENTIAL TASKS, SUCH AS PUTTING THE CAR IN GEAR & CHECKING THE SURROUNDINGS BEFORE PARKING OR MOVING THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174865February 6, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 SUBARU IMPREZA. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. ALSO, WHEN THE CONTACT FILLED UP THE FUEL TANK, THERE WAS A STRONG ODOR INSIDE THE VEHICLE. THE CONTACT ALSO LOCATED FUEL INSIDE THE VEHICLE ON THE REAR DRIVER'S SIDE. THE VEHICLE WAS TAKEN TO PAUL MILLER SUBARU (3469 US-46, PARSIPANNY, NJ) WHERE IT WAS DIAGNOSED THAT FUEL WAS LEAKING FROM ALL THE FUEL LINES UNDER THE VEHICLE. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174568February 5, 2019
ENGINE, UNKNOWN OR OTHER
THE IMPREZA CONSUMES A LOT OF OIL. BETWEEN 800-1200 MILES IM HAVING TO TOP IT OFF. I HAVE BEEN HAVING ISSUES WITH IT SHUTTING OFF IMMEDIATELY AFTER STARTING IT IN MY DRIVEWAY. I HAVE HAD IT IN THE SHOP SEVERAL TIMES WITH NO IDEAS. NO LIGHTS TURN ON TO FIGURE OUT WHAT'S GOING ON. IT'S THROWING NO CODE EITHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173830February 3, 2019
VEHICLE SPEED CONTROL
EXPERIENCED UNEXPECTED ACCELERATION WHEN TAKING MY FOOT OFF THE BREAK WHEN BACKING OUT OF A PARKING SPOT; SUCCESSFULLY STOPPED THE CAR WITH THE BREAK HOWEVER WHEN I TOOK MY FOOT OFF THE BREAK AGAIN TO GO FORWARD, THE CAR ACCELERATED DRIVING OVER A SMALL ISLAND AND HIT A PARKED CAR WHICH WAS PUSHED INTO ANOTHER PARK CAR. AIRBAGS DID NOT DEPLOY. NO INJURIES WERE SUSTAINED. RECENTLY AN OUTSIDE AGENCY WAS HIRED BY SUBARU AND AN ENGINEER FROM THIS AGENCY COMPLETED AN INSPECTION. AM WAITING TO GET THE RESULTS OF THIS REPORT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11173840February 3, 2019
AIR BAGS, AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
IN DECEMBER 2014 AND AGAIN (TWICE) IN JANUARY 2018 I WAS DRIVING (IN MOTION) WITH A PASSENGER WHEN THE PASSENGER-SIDE AIRBAG SYSTEM TURNED OFF. THE ONLY VARIABLE I KNOW FOR THE SECOND TIME WAS THAT THE PASSENGER WAS DAMP FROM SNOW-SPORTS. EACH TIME IT PROVED IMPOSSIBLE TO GET THE CAR TO RECOGNIZE A PASSENGER IN THE FRONT SEAT, SO WE HAD TO DRIVE WITHOUT AIRBAG PROTECTION FOR THE PASSENGER. THE FIRST TIME, THE SUBARU DEALERSHIP REPLACED (8/6/15) THE PASSENGER SEAT-BOTTOM WITH SENSOR FREE OF CHARGE; THEY HAVE SAID THEY INTEND TO DO THIS AGAIN. THE SERVICE TECHNICIANS TOLD ME THAT IMPREZA PASSENGER AIRBAG SENSORS CAN TURN OFF WHEN THE SEAT IS DAMP/WET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173357January 31, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MORRIE'S MINNETONKA SUBARU (12520 WAYZATA BLVD, MINNETONKA, MN 55305, (612) 395-4199) WAS CONTACTED AND CONFIRMED THAT THE PARTS WOULD NOT BE AVAILABLE FOR THE RECALL REMEDY UNTIL AUGUST. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *BF CONSUMER STATED THE INFORMATION ON THE OTHER SIDE OF FORM IS INCORRECT. DEALER DID NOT HAVE THE PARTS FOR THE RECALL. DEALER DID NOT SCHEDULE THE REPAIR UNTIL AUGUST. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173097January 30, 2019
STRUCTURE:BODY
3 OF 7 SPOT WELDS HAVE FAILED FOR PEDAL ASSEMBLY SUPPORT BRACKET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172502January 28, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE). METRIC SUBARU (1767 E JERICHO TURNPIKE, HUNTINGTON, NY 11743) AND COMPETITION OF SMITHTOWN (601 MIDDLE COUNTRY RD, ST JAMES, NY 11780) STATED THAT PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS CONTACTED AND ALSO STATED THAT PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172538January 28, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HYMAN BROTHERS SUBARU (11960 MIDLOTHIAN TURNPIKE, MIDLOTHIAN, VA 23113, (804) 893-8900) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172585January 28, 2019
ENGINE
SUBARU - THE VALVE SPRINGS LOCATED INSIDE OF ENGINE. CALLED TWO WEEKS AGO FOR THE PARTS AND CALLED AGAIN IF THE LOCAL REPAIR SHOP KNOWS WHEN THE PART WILL BE COMING IN. THEY HAD NO IDEA. CALLED SUBARU RECALL CENTER. THEY HAVE NO IDEA HOW THE PARTS ARE HANDLED AND HOW MANY ARE READY TO SHIPPED OUT FOR THE REPAIR SHOPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172414January 27, 2019
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE, AIR BAGS, SEAT BELTS, SEATS
I WAS INVOLVE TO CAR ACCIDENT, I WAS A PASSENGER THE SEAT BELT WAS ON ME AND, PRAPORLY LUCKED TO THE SEAT. THE DRIVER AIRBAG DEPLOEY. HE DIDNT GET ANY DAMEGE TO HIS BODY. AND MY IARBAG DID NOT DEPLOEY CAUSE OF THAT I HAVE SPINE FRACTURE LAMBAR L3-L2. IT HAPPEND IN 08/23/2018.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11172429January 27, 2019
ENGINE
SUBARU RECALL FOR A FAULTY ENGINE PART IS PENDING REPAIR FOR THE PAST FEW MONTHS. I CAN HEAR THE ENGINE SOUND CHANGE WHILE THE VEHICLE IS IDLING WHICH I THINK IS DUE TO THE ISSUE CAUSING THE RECALL. I AM WORRIED FOR MY FAMILY ABOUT THE SAFETY OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172083January 25, 2019
POWER TRAIN
I AM FILING A COMPLAINT FOR MY SUBARU AS THE TRANSMISSION IS FAILING. I WAS UNAWARE OF THIS AND NEVER EVEN NOTIFIED OF AN ISSUE OR AN EXTENDED WARRANTY. MY SAFETY IS AT RISK AS THE VEHICLE IS NOT OPERATING AS IT SHOULD AND I WAS TOLD BY SUBARU THAT THEY ONLY HAD AN EXTENDED WARRANTY WHICH I AM OUT OF AND BASICALLY TOO BAD OUR KNOWN ISSUE IS NOT SUBARUS RESPONSIBILITY ONCE YOU HIT A 100,000 MILES. HOW IS A KNOWN STALLING ISSUE DUE TO A TRANSMISION FAILURE IN A VEHICLE NOT A SAFETY ISSUE AND A RECALL????? WHO IS RESPONSIBLE FOR THERE NOT BEING A RECALL? I NEED TO KNOW SO THAT IF AND WHEN MY SAFETY OR ANY OTHERS IS COMPROMISED GOD FORBID ANYONE IS HURT OR CRITICALLY INJURED, DUE TO THIS KNOWN PROBLEM, WHICH HAS NOT BEEN RECALLED, WHO I WILL SUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171972January 24, 2019
AIR BAGS
TAKATA RECALL MY CAR WAS PARKED IN A SPACE WHEN I LEFT TO GO AND EAT. WHEN I GOT BACK TO THE CAR S0MEONE HAD BACKED INTO IT . THEY HAD IT REPAIRED AND IT WAS FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172014January 24, 2019
VISIBILITY/WIPER
I WAS AT A STOP AT AN INTERSECTION ABOUT TO MAKE A RIGHT TURN AND ALL OF A SUDDEN MY REAR WINDOW SPONTANEOUSLY SHATTERED AND BROKE. I LOOKED TO SEE IF A CAR HAD HIT ME AND THEIR WAS NO CAR THERE. I PULLED OVER TO INSPECT THE DAMAGE AND LOOKED FOR A ROCK OR STONE. NOTHING WAS THERE, THE REAR WINDOW JUST BROKE ON IT'S OWN. I WAS USING MY REAR DEFROSTER AT THE TIME. IT WAS STRANGE AND I BELIEVE THIS TO BE A FAULT FROM THE FACTORY. I HAVE READ THAT THIS HAS BEEN AN ISSUE IN THE PAST WITH SUBARU. THE REAR GLASS HAD NO CHIPS OR CRACKS PRIOR TO THIS SPONTANEOUS DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171363January 22, 2019
ENGINE
RECEIVED A NOTICE ABOUT SAFETY RECALL (NHTSA ID 18V-722) INVOLVING RISK OF VALVE SPRING FAILURE THAT COULD LEAD TO ENGINE STALLING AND RISK OF CRASH. CALLED OUR LOCAL SUBARU DEALERSHIP IN GOLDEN, CO TO HAVE THE ISSUE RESOLVED. WAS TOLD THAT THE EARLIEST THAT THEY COULD GET TO IT WOULD BE MAY OF 2020 (15 MONTHS). "TOO MANY CARS ARE BEING RECALLED AT THE SAME TIME. 150 AHEAD OF US IN THE QUEUE FOR THIS REPAIR." THIS TRANSLATES TO ONLY 10 RECALL REPAIRS PERFORMED PER MONTH. SAID THAT THEY HOPE TO MOVE US EARLIER, BUT NO PROMISES WERE MADE. NO COMMENT ABOUT THEIR LIABILITY SHOULD THE FAILURE OCCUR DURING THIS OVER-ONE-YEAR TIMEFRAME WHILE WAITING FOR THIS SAFETY RECALL TO BE PERFORMED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171430January 22, 2019
ENGINE
SUBARU HAS SENT A RECALL FOR THE ABOVE VEHICLE. THE RECALL NUMBER IS WTY-84 / NHTSA ID 18V-772 (DECEMBER 2018). I WAS TOLD BY MY LOCAL DEALER THAT THE NEXT AVAILABLE APPOINTMENT IS IN SEPTEMBER, 2020. I THEN CALLED THEIR RECALL HOTLINE AND WAS TOLD THAT PARTS HAVE NOT YET BEEN SENT TO DEALERS, THAT A SECOND LETTER WILL BE SENT TO OWNERS AFTER DEALERS HAVE RECEIVED THEM, AND THAT I COULD THEN GET IN IMMEDIATELY. HOWEVER, THEY CANNOT SAY WHEN THAT WILL BE. THIS IS AN ENGINE PROBLEM THAT CAN CAUSE A STALL WHILE DRIVING. THE LETTER SENT BY SUBARU IS CLEAR ABOUT THIS BEING A POTENTIAL DANGER. THE DEALER ONLY TOLD ME THAT, IF THE ENGINE STALLED, THEY WOULD PICK ME UP AND GIVE ME A LOANER VEHICLE. THEY ADDED THAT THAT ANY STALL WOULD HAPPEN GRADUALLY AND I WOULD NOT BE INJURED. NEEDLESS TO SAY (PERHAPS), MY CONCERNS ABOUT DRIVING THIS VEHICLE ARE NOT ASSUAGED. I HAVE BEEN TOLD MANY DIFFERENT THINGS BY SUBARU, AND THEY DON'T FIT TOGETHER. EITHER SUBARU DOESN'T KNOW WHAT IT'S DOING, OR IT IS TELLING ITS EMPLOYEES TO DELIBERATELY LIE. SUBARU IS NOT TAKING RESPONSIBILITY FOR A PROBLEM THAT IS THE FAULT OF THE COMPANY. I WANT TO GET MY VEHICLE REPAIRED. I WANT TO KNOW THAT I AM DRIVING A VEHICLE THAT IS SAFE TO DRIVE. AND I WANT TO BE ABLE TO TRUST SUBARU. NONE OF THESE THINGS ARE TRUE AT THIS TIME. SINCE SUBARU IS NOT DOING THE RIGHT THING FOR ITS CUSTOMERS, AN OUTSIDE ORGANIZATION MUST FORCE SUBARU TO DO SO. I HOPE THAT THE NHTSA WILL DO JUST THIS AND FORCE THE COMPANY TO TREAT THIS ISSUE WITH THE RESPECT AND CONCERN IT DESERVES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170391January 16, 2019
ENGINE
EARLIEST THAT SUBARU SANTA FE RETAILER CAN ADDRESS RECALL WTY-84 "ENGINE VALVE SPRINGS" IS SEPTEMBER 2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11169888January 14, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KOEPPEL SUBARU (42-01 NORTHERN BLVD, LONG ISLAND CITY, NY 11101, (718) 786-1660) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166656January 12, 2019
ENGINE
I RECEIVED AN 'IMPORTANT SAFETY RECALL' NOTICE REGARDING MY VEHICLE'S ENGINE ISSUE THAT NEEDS TO BE RESOLVED. PER THE INSTRUCTIONS ON THE NOTICE, I CALLED MY LOCAL DEALER TO SCHEDULE AN APPOINTMENT. DESPITE THE STRESSED IMPORTANCE OF THE SAFETY ISSUES REGARDING THIS RECALL IN THE LETTER RECEIVED VIA MAIL, THE PERSON AT THE DEALERSHIP SEEMED TO HAVE NO REAL CONCERN OR CARE FOR MY VEHICLE'S OR PERSONAL SAFETY, AND TOLD ME I COULD GO ON A WAITLIST FOR THE NEXT FEW MONTHS AS THEY WAIT FOR THE PARTS TO COME IN. I TRIED DISCUSSING MY DISSATISFACTION, WORRY, AND UPSET WITH THE PERSON AT SUBARU, BUT ALL SHE SAID WAS THAT I HAD TO WAIT. SO I ADDED MY NAME TO THE WAITLIST, AND CONTACTED SUBARU DIRECTLY, PER THE LETTER'S INSTRUCTIONS. SAME ANSWER FROM SUBARU, CLAIMING THAT THEY CANNOT REPAIR MY VEHICLE BECAUSE NOT ONE SINGLE DEALERSHIP HAS THE PARTS TO DO SO. I REITERATED THAT THIS MEAN I HAD TO HOPE MY CAR WOULDN'T HAVE AN ISSUE RESULTING IN MY PERSONAL SAFETY OR INJURY, AND THEY AGREED THAT YES, THAT'S ALL I CAN DO. ABSOLUTELY RIDICULOUS! IF THERE IS SOMETHING DANGEROUS ENOUGH ABOUT MY VEHICLE THAT THERE IS A NATIONWIDE RECALL, WHY IS IT THAT THERE IS NO RUSH TO GET THESE PARTS IN TO SERVICE THOSE WHO HAVE RECEIVED YOUR 'IMPORTANT SAFETY RECALL' WHICH STATES THAT 'YOU SHOULD IMMEDIATELY CONTACT YOUR SUBARU RETAILER FOR AN APPOINTMENT TO HAVE THIS IMPORTANT REPAIR PREFORMED' AS IT IS IN REGARDS TO A 'DEFECT' IN THE ENGINE OF THE VEHICLE THAT TRANSPORTS ME AND MY FAMILY DAILY. ABSOLUTELY NOT OKAY. GOOD ON SUBARU FOR NOTIFYING ME, BUT ABSOLUTELY NOT OKAY TO HAVE US WAIT MONTHS FOR A REPAIR ON AN ENGINE DEFECT AND INSTRUCT US TO JUST 'HOPE NOTHING HAPPENS' IN THE MEANTIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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