Subaru Impreza Complaints

2,698 consumer complaints on file.

#11187304March 16, 2019
VISIBILITY/WIPER
I HAVE HAD THIS VEHICLE FOR TWO MONTHS, THE MILEAGE IS 24K MILES. A SUNNY DAY, 42F, I INSTALLED NEW WIPER BLADES ON BOTH FRONT ARMS IN MY DRIVEWAY. I DROPPED THE PASSENGER ARM FROM ABOUT 2 INCHES FROM THE GLASS AND HEARD A ZIP SOUND. A CRACK APPEARED FROM THE BOTTOM OF THE WINDSHIELD EXTENDING ABOUT 6 TO 7 INCHES VERTICALLY. I DROVE THE CAR A FEW MILES FOR AN ERRAND THAT PRODUCED A CURVED EXTENSION TO THE CRACK MAKING IT ABOUT 18 INCHES TOTAL LENGTH. IT IS OBVIOUS THAT THIS IS NOT IMPACT-RELATED DAMAGE BUT INFERIOR GLASS. THERE ARE HUNDREDS IF NOT THOUSANDS OF SUBARU OWNERS WHO HAVE POSTED SIMILAR OCCURRENCES ONLINE. IN 2018, SUBARU LOST A CLASS-ACTION SUIT LAST YEAR FOR THIS SAME ISSUE INVOLVING 2015-2016 OUTBACKS AND LEGACYS BUT OTHER YEARS AND MORE MODELS ARE AT RISK. MY IMPREZA DOES NOT HAVE WIPER HEATERS AS DO THE VEHICLES LISTED IN THE 2018 SUIT. THIS IS NOT ONLY COSTLY TO CONSUMERS AND DEALERSHIPS BUT DANGEROUS. MANY TIMES VEHICLE OWNERS ARE DENIED SERVICE OR COMPENSATION FOR REPAIRS WHICH CAN CAUSE THESE REPAIRS TO BE DELAYED OR NOT DONE AT ALL. THE WINDSHIELD ACCOUNTS FOR A GOOD PART OF THE STRUCTURAL INTEGRITY OF THE VEHICLE, SUPPORTING THE CABIN AND THE ROOF ESPECIALLY IN TIMES OF COLLISION OR A CRASH. IT'S TIME FOR INVESTIGATION BEFORE THE PROBLEM ELEVATES AND ENDS IN TRAGEDY. WE NEED DEPENDABLE WINDSHIELDS FOR SAFE DRIVING CONDITIONS; SUBARU NEEDS TO EXPAND ITS RECALLS, TESTING AND WARRANTIES TO SUPPORT ITS CUSTOMERS AND RETAIN ITS LONGTIME QUALITY REPUTATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187175March 15, 2019
POWER TRAIN
WHEN VEHICLE IS STATIONARY AND PLACED INTO PARK POSITION, THE GEAR SHIFTER IS ABLE TO BE MOVED FROM PARK INTO DRIVE, REVERSE, AND NEUTRAL WITH THE ENGINE OFF. THE KEY ALSO BECOMES STUCK IN THE IGNITION WHEN THE GEAR SHIFTER IS MALFUNCTIONING. DEALERSHIP STATED THAT THE SHIFT INTERLOCK WOULD NEED TO BE REPLACED TO REMEDY THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186713March 14, 2019
POWER TRAIN
THE PROBLEM I AM ABOUT TO DESCRIBE HAS BEEN INTERMITTENT FOR THE PAST 3 YEARS BUT RECENTLY HAS BECOME CONSISTENT. THE DEALERSHIP HAS BEEN UNABLE TO DUPLICATE/LOCATE THE MALFUNCTION UP UNTIL NOW. I WOULD LIKE TO ADD THAT THE CONCERN WAS APPARENT WHILE THE VEHICLE WAS STILL UNDER WARRANTY. WHEN DRIVING THE VEHICLE THE TRANSMISSION BUCKS AND THUMPS WITH UNRELIABLE ACCELERATION AND A FEELING OF BEING PUSHED FORWARD. AFTER A MILE OR 2, THE CHECK ENGINE LIGHT TURN ON, ABS, TRACTION AND HILL STOP ASSIST LIGHTS ALL TURN ON AT WHICH TIME THE VEHICLE'S PERFORMANCE IS NOTICEABLY REDUCED ESPECIALLY AT HIGHWAY SPEEDS. THE ENGINE RPM SEEMS MUCH HIGHER AND FUEL MILEAGE BECOMES TERRIBLY REDUCED. A DIAGNOSTIC TROUBLE CODE OF P2764 SETS IN THE TRANSMISSION AND THE SAFETY BRAKING/STABILITY SYSTEMS BECOME DISABLED. IF WHAT I RESEARCHED THIS IS A HORRIBLY COMMON PROBLEM. MY VEHICLE IS OUT OF WARRANTY (EVEN THE EXTENDED WARRANTY SUBARU OFFERED). THE DEALERSHIP WANTS $1700 TO REPAIR THIS MALFUNCTION WHICH HAS BEEN DIAGNOSED AS A CVT TRANSMISSION VALVE CONTROLLER MALFUNCTION. IT IS MY OPINION THAT THIS MALFUNCTION SHOULD BE RECALLED RATHER THAN A SIMPLE WARRANTY EXTENSION ESPECIALLY CONSIDERING THE FACT THAT THE SAFETY/STABILITY SYSTEMS BECOME DISABLED AND THE VEHICLE'S EMISSIONS/FUEL MILEAGE IS DRAMATICALLY EFFECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186902March 14, 2019
ENGINE, UNKNOWN OR OTHER
SUBARU RECALL FROM OCTOBER 2018. THE CAR IS STARTING TO STALL WHILE DRIVING. SUBARU IS NOW TELLING ME THAT I HAVE TO WAIT UNTIL LATE MAY TO HAVE MY CAR REPAIRED. THIS IS UNSAFE AND IS MY ONLY VEHICLE FOR WORK. DURING DRIVING ON THE EXPRESSWAY BETWEEN 30 AND 60MPH OR ON CITY STREETS BETWEEN 20-30PMH, THE CAR JUST SLOWS WAY DOWN BY ITSELF AND THE HILL START/ASSIST WARNING LIGHT KEEPS COMING ON AND PERIODICALLY THE VEHICLE DYNAMICS CONTROL LIGHT ALSO COMES ON. THESE ISSUES HAVE BEEN ONGOING AND PERIODIC BUT MORE AND MORE FREQUENT SINCE DECEMBER 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186642March 13, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
WHEN I BROUGHT MY 2009 SUBARU IMPREZA INTO COLONIAL SUBARU (IN VA) 2 WEEKS AGO, THERE WERE MANY ISSUES, BUT I DIDN'T KNOW THE CAUSE OR IF THEY WERE RELATED. THE STRANGEST THING WAS ALL THE ISSUES STARTED OCCURRING OUT OF NOWHERE OVER THE PAST 4 MONTHS. MY UNCLE IS A CERTIFIED SUBARU MECHANIC IN NJ AND HAS BEEN SERVICING MY CAR SINCE I BOUGHT IT IN 2013. I ALSO TOOK METICULOUS CARE OF IT FOR THE PAST 5 YEARS, AND IT WAS RUNNING PERFECTLY UNTIL NOW. THERE WAS NOTHING WRONG WITH IT WHEN HE LOOKED AT IT IN SEPT. AND IT PASSED NJ INSPECTION IN OCT. THEN BETWEEN OCT AND FEB (ONLY 4 MONTHS), IT'S FALLING APART AND NEEDS A NEW ENGINE AND CATALYTIC CONVERTER? I ALSO DIDN'T KNOW UNTIL RESEARCHING THE ISSUES (RIGHT BEFORE I TOOK IT INTO COLONIAL) THAT THERE WERE STILL 2 OPEN RECALLS ON IT ' BRAKE LINE AND AIR BAGS (I WASN'T DRIVING MY CAR A LOT AT THE TIME OF THE RECALLS BECAUSE I WAS UNEMPLOYED, AND NEVER EVEN HEARD ABOUT THEM, SO I HAD NO IDEA). WHEN I TOOK THE CAR TO COLONIAL, I ASKED FOR THE FREE DIAGNOSTIC AND RECALL REPAIRS, BUT ALSO TOLD THEM EVERYTHING THAT WAS WRONG. THE FULL LIST I GAVE TO THEM IS IN THE ATTACHED DOC. THEY LIED ABOUT THE REAL PROBLEMS, MY CAR WAS TOWED TO HYMAN BROTHERS SUBARU, THEY FOUND THE CAUSE OF THE CATALYTIC CONVERTER DAMAGE (HEAD GASKET LEAK), BUT THEN REFUSED TO DIAGNOSE THE OTHER CRITICAL PROBLEMS THAT ARE PROVEN LINKS TO THE NEW BRAKE LIGHT SWITCH RECALL...WHICH CAUSES AN ELECTRICITY FLOW INTERRUPTION (CLEARLY SPELLED OUT IN THE NEW RECALL), THAT IS DOCUMENTED AND PROVEN TO CAUSE ELECTROLYSIS (MUTATING THE CHEMICAL ELEMENTS IN THE COOLANT MAKING IT HIGHLY CORROSIVE, EAT THROUGH THE HEATER CORE CONNECTORS, LEAK OUT AND DAMAGE THE HEAD GASKETS (THEN LEAK COOLANT/OIL INTO THE CATALYTIC CONVERTER). ALL NEEDED REPAIRS SHOULD BE FREE OF CHARGE BECAUSE THEY ARE A DIRECT RESULT OF THE FAULTY BRAKE LIGHT SWITCH INTERRUPTING THE FLOW OF ELECTRICITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186668March 13, 2019
SERVICE BRAKES
THE RECALL STATUS OF MY 2015 SUBARU IMPREZA IS NOT COMPLETE. THE REMEDY IS NOT AVAILABLE YET. CAN SUBARU PLEASE FIND REMEDY? THE RECALL NUMBER IS WUE-90
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186615March 13, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
THE BRAKE STOP SWITCH FAILS INTERMITTENTLY CAUSING DASH LIGHTS TO SHOW THE HILL BRAKE ASSIST, STABILITY CONTROL, AND ABS SYSTEMS HAVE STOPPED FUNCTIONING. ANOTHER SIDE-EFFECT OF THIS SITUATION IS THE FAILURE OF THE BRAKE LIGHTS CAUSING A RISK OF REAR COLLISION IF THE DRIVER CONTINUES TO DRIVE EVEN WHEN THE DASH LIGHTS GO OFF. AN EXTREMELY UNSAFE DRIVING SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186183March 12, 2019
STEERING
THE STEERING BECAME UNEVEN AND "SLOPPY" WHEN NOT MOVING. WHEN MOVING, IT WAS EASIER TO TURN ONE DIRECTION THAN THE OTHER. THE PROBLEM IS DESCRIBED IN SUBARU SERVICE BULLETIN NUMBER 04-21-18. THE STEERING RACK ASSEMBLY WAS REPLACED BY THE DEALER. I RETAINED THE PART AND FOUND THAT THE STEERING GEAR BOX HAD CRACKS AS DESCRIBED IN THE SERVICE BULLETIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186219March 12, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT HAD AN OPEN RECALL REGARDING NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE). THE VEHICLE WAS TAKEN TO MODESTO SUBARU (1517, 4360 MCHENRY AVE, MODESTO, CA 95356) WHERE THEY STATED THAT THE RECALL WAS REPAIRED. AFTER LEAVING THE DEALER, THE CONTACT STATED THAT THE FRONT BUMPER WAS HANGING OFF THE VEHICLE AND THE ENGINE STARTED MAKING ABNORMAL KNOCKING NOISES. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15,996.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186289March 12, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. WHILE DRIVING 35 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT IT FAILED TO ENGAGE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 15,996.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185961March 11, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CARLSEN SUBARU (480 VETERANS BLVD, REDWOOD CITY, CA 94063, (888) 520-5916) WAS CONTACTED AND STATED THAT THE NEXT AVAILABLE APPOINTMENT WAS IN MAY. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185650March 10, 2019
VISIBILITY/WIPER
AFTER OWNING MY CAR FOR FIVE MONTHS THE WINDSHIELD IS CRACKED AGAIN I HAVE HAD IT REPLACED TWICE ALREADY. THERE IS A SERIOUS DEFECT IN THE WINDSHIELD THAT SUBARU IS USING ON THE IMPREZA VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185557March 9, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
RECEIVED A RECALL REGARDING BRAKE LIGHT SWITCH BUT DEALERSHIP (SUBARU WAKEFIELD) HAS SAID THAT THEY DO NOT HAVE PARTS AND HAVE NO PLANS. I'VE ASKED FOR A REPLACEMENT VEHICLE UNTIL THIS SAFETY ISSUE CAN BE ADDRESSED AND I WAS DENIED. I WANT MY CAR REPAIRED OR REPLACED WITH A LOANER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185441March 8, 2019
EXTERIOR LIGHTING, ENGINE
TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. WHILE DRIVING AT AN UNKNOWN SPEED, A RUMBLING NOISE WAS HEARD FROM THE ENGINE COMPARTMENT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V149000 (EXTERIOR LIGHTING) AND 18V772000 (ENGINE AND ENGINE COOLING). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED HEUBERGER SUBARU AT (719) 475-1920 (LOCATED AT 1080 MOTOR CITY DR, COLORADO SPRINGS, CO 80905) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 61,402. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 19V149000 AND PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 18V772000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184805March 7, 2019
FUEL SYSTEM, GASOLINE, ENGINE
TL* THE CONTACT OWNS A 2017 SUBARU IMPREZA. THE VEHICLE WAS SERVICED AT METRO WEST SUBARU (948 WORCESTER ST, NATICK, MA 01760, (508) 651-2000) PER NHTSA CAMPAIGN NUMBER: 17V216000 (FUEL SYSTEM GASOLINE); HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS 1,304. *BF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184909March 7, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. BOB BAKER SUBARU (5500 PASEO DEL NORTE, CARLSBAD, CA 92008) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184013March 4, 2019
ENGINE
I RECEIVED A DECEMBER 2018 RECALL NOTICE FOR RECALL WTY-84, NHTSA ID 18V-772. WHEN I CALLED MY DEALER, NORTHTOWN SUBARU, AMHERST NY, THEY TOLD ME TO CALL BACK IN LATE FEBRUARY BECAUSE THEY DID NOT HAVE PARTS YET. NOW WHEN I CALLED (3/4/2019) THEY SAY THEY DO NOT HAVE THE TOOLS FOR THE REPAIR. THEY SAID TRY AGAIN IN APRIL. THE RECALL NOTICE SAID THE RECALL SERVICE SHOULD BE PERFORMED "IMMEDIATELY". IT SOUNDS LIKE THEY ARE STALLING SO THEY DO NOT HAVE TO MAKE THE REPAIRS. I EXPECT WHEN I CALL IN APRIL THEY WILL HAVE SOME OTHER EXCUSE. PLEASE LET ME KNOW IF OTHER SUBARU DEALERS ARE MAKING THE REPAIRS AND IF ANY ARE NEAR THE 14221 ZIP CODE. WHAT CAN A CAR OWNER DO IF THE DEALERS REFUSE TO MAKE RECALL REPAIRS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183740March 3, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM
BRAKE LIGHTS TURN ON AUTONIMOUSLY WITHOUT HAVING TO PULL THE EMERGANCY BRAKE OR DEPRESS THE BRAKE PEDAL. THE BRAKE LIGHT WITHIN MY VECHILE WILL TURN ON WHILE DRIVING RANDOMLY OR EVEN WHILE IN A STATIONARY POSITION, THERE IS NOT SET TIME INTERVAL TO THE RANDOM ON AND OFF BRAKE LIGHT SWITCH. SOME TIMES IT'LL TURN ON AND OFF WITHIN FIVE MINUTES OF DRIVING OR THRITY MINUTES.THERE HAS RECEMTLY BEEN A RECALL BY SUBARU FOR THIS EXACT ISSUE BUT I HAVE NOT RECEIVED A DEALER NOTIFICATION YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183430March 1, 2019
ENGINE
SUBARU OF AMERICA, INC. (SUBARU) IS RECALLING CERTAIN 2012-2014 SUBARU IMPREZA, 2012-2013 IMPREZA STATIONWAGON, 2013 SUBARU BRZ, XV CROSSTREK AND TOYOTA SCION FR-S VEHICLES. THE ENGINE VALVE SPRINGS IN THESE VEHICLES MAY FRACTURE CAUSING AN ENGINE MALFUNCTION OR A POSSIBLE ENGINE STALL. CONSEQUENCE AN ENGINE STALL CAN INCREASE THE RISK OF A CRASH. REMEDY SUBARU WILL NOTIFY THEIR OWNERS. TOYOTA WILL NOTIFY THE FR-S OWNERS. DEALERS WILL REPLACE THE VALVE SPRINGS, FREE OF CHARGE. THE RECALL BEGAN DECEMBER 26, 2018. SUBARU OWNERS MAY CONTACT SUBARU CUSTOMER SERVICE AT 1-844-373-6614, TOYOTA OWNERS MAY CONTACT THE TOYOTA CUSTOMER EXPERIENCE CENTER AT 1-888-270-9371. SUBARU'S NUMBER FOR THIS RECALL IS WTY-84. DETAILS ISSUED 12/26/2018 RECALL ID 289102 NHTSA CAMPAIGN # 18V772000 VEHICLES AFFECTED 165,534 COMPONENT AFFECTED ENGINE AND ENGINE COOLING:ENGINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183456March 1, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BILL RAPP SUBARU (3446 BURNET AVE, SYRACUSE, NY 13206, (877) 351-6044) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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