Subaru Impreza Complaints

2,698 consumer complaints on file.

#11166543January 11, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). NAPLETON'S ARLINGTON HEIGHTS SUBARU (1555 E RAND RD, ARLINGTON HEIGHTS, IL 60004) STATED THAT THE PART WAS NOT AVAILABLE WHEN THE CONTACT CALLED TO SCHEDULE AN APPOINTMENT. A LOANER VEHICLE WAS NOT OFFERED. THE DEALER STATED THAT THE PARTS MAY NOT BE AVAILABLE FOR SEVERAL MONTHS. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166565January 11, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). NAPLETON'S ARLINGTON HEIGHTS SUBARU (1555 EAST RAND RD, ARLINGTON HEIGHTS, IL 60004, 847-255-5700) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166171January 10, 2019
ELECTRICAL SYSTEM
SUBARU IMPREZA 2017, 14.7K MILES: I PURCHASED MY VEHICLE IN JUN 2017. IN JAN 2018 AND AUG 2018, SEVEN AND SIXTEEN MONTHS AFTER PURCHASE, RODENTS CHEWED THROUGH THE SOY-BASED ELECTRICAL WIRING AND WIRE HARNESS, RESPECTIVELY. MY SUBARU SERVICE DEPT. ADVISED ME THE IMPREZA WILL ALWAYS BE PREDISPOSED TO WIRE DAMAGE FROM RODENTS BECAUSE THEY CAN GAIN ACCESS TO GARAGES AND OTHER TYPES OF CAR STORAGE FACILITIES, AND, THEY LOVE THE TASTE OF THE SOY WANTING MORE AFTER THEY EXPERIENCE THE TASTE. SUBARU WAS WELL AWARE OF THE SOY WIRING PROBLEM AS EARLY AS 2015 AND WAS SUED BECAUSE OF IT IN 2017. EVEN SO, SUBARU DID NOT CORRECT THE PROBLEM, AND IN FACT, OBVIOUSLY CONTINUES TO MANUFACTURE VEHICLES CONTAINING SOY-BASED PRODUCTS THAT ARE A PROVEN ATTRACTANT TO RODENTS. IN AN ATTEMPT TO COMPLETELY PREVENT RODENTS FROM BEING ABLE TO ACCESS MY CAR, AND AFTER MANY, MANY RODENT ABATEMENT ATTEMPTS, I WAS FORCED TO BUY A CAR BUBBLE WHERE I COULD LITERALLY SEAL THE CAR INSIDE AND PROTECT IT. SUBARU'S NEGLIGENCE CAUSES A BUILT-IN FINANCIAL LIABILITY FOR MANY IMPREZA OWNERS. AS OF OCT 2018, THE REPAIRS, RODENT ABATEMENT AND CAR BUBBLE HAS COST $2,000+ DOLLARS. SUBARU USED PROVEN RODENT ATTRACTANTS IN IMPREZA VEHICLE PRODUCTION CAUSING 1) UNNECESSARY REPAIRS EVEN FOR NEW CAR OWNERS WHO RIGHTFULLY DO NOT HAVE ANY EXPECTATION THAT THE VEHICLE WILL REQUIRE REPAIRS BECAUSE OF SOY INDUCED RODENTS, 2) FINANCIAL HARDSHIP FROM REPAIRS THAT CAN BE EXTENSIVE AND EXPENSIVE, AS WELL AS THE COST OF PRIMARY AND SUPPLEMENTAL RODENT ABATEMENT PROGRAMS, 3) INCONVENIENCE HAVING TO DEAL WITH ONGOING, SIMILAR TYPES OF REPAIRS AND RELATED INSURANCE CLAIMS, AND, 4) THE ROUTINE OF THE TIME AND EFFORT REQUIRED TO REMOVE AND REPLACE A VEHICLE THAT HAS TO BE HOUSED IN A CAR BUBBLE. DESPITE MY REQUESTS, THE DEALERSHIP REFUSED TO MAKE ANY AND ALL REPAIRS UNDER THE MANUFACTURER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165423January 5, 2019
AIR BAGS
SRS AIRBAG LIGHT STAYS ON. CAR ONLY GAS 150 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165187January 4, 2019
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER, AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION, AIR BAGS
PASSENGER SIDE AIRBAG SENSOR DOES NOT OPERATE PROPERLY. AIRBAG DOES NOT TURN ON WHEN A PASSENGER IS SITTING IN THE SEAT, BOTH WHEN STATIONARY AND IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164729January 3, 2019
ENGINE, TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2008 SUBARU IMPREZA. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED AND THE TRACTION CONTROL SYSTEM FAILED DUE TO THE DESIGN OF THE ENGINE VALVES. AS A RESULT, THE CONTACT WAS UNABLE TO DRIVE THE VEHICLE IN SNOWY WEATHER. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE ENGINE AIR VALVES FAILED. THE CONTACT REPLACED THE ENGINE AIR VALVES HIMSELF, BUT IT DID NOT CORRECT THE TRACTION CONTROL SYSTEM FAILURE. THE VEHICLE WAS ALSO TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE VALVES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165729January 3, 2019
UNKNOWN OR OTHER
I'M HAVING THE ISSUE OF MY IGNITION NOT RELEASING MY KEYS I HAVE TO SPEN 5 TO 30 MINUTES TO FINALLY GET MY KEYS OUT I HAVE TO REVERSE AND PARK AND TURN THE STEERING WHEELS BACK IN FORTH AND PUSH MY BRAKES REALLY HARD AND SUBARU WANTS TO CHARGE ME 120 TO DIGINOSE IT WHEN TWO OUT FOUR SAID IT'S MY GEAR CONTROL SHIFTER AND OF JUST OREDINGME THE PART AND FIX IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164604January 2, 2019
ENGINE, TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2008 SUBARU IMPREZA. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED AND THE TRACTION CONTROL SYSTEM FAILED. AS A RESULT, THE CONTACT WAS UNABLE TO DRIVE THE VEHICLE IN SNOWY WEATHER. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE ENGINE AIR VALVE FAILED. THE CONTACT REPLACED THE ENGINE AIR VALVES HIMSELF, BUT THE FAILURE RECURRED. THE VEHICLE WAS ALSO TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE VALVES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE ENGINE VALVE DESIGN CAUSED THE TRACTION CONTROL SYSTEM TO FAIL. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164222December 31, 2018
STEERING
HARD LEFT STEERING SUDDEN LOSS OF CONTROL TO RIGHT WHILE IN MOTION 97K MILES FAULTY RACK AND PINION MECHANIC VERIFIED 12/31/2018 860-774-4514 (RON-OWNER) *DT CONSUMER STATED DESIGN DEFECT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163702December 27, 2018
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
VEHICLE HESITATES THEN SURGES FORWARD VIOLENTLY WHEN ACCELERATOR IS PRESSED WHEN ENGINE IS COLD OR IN COLD WEATHER. CONDITION IMPROVES WHEN ENGINE IS WARMED UP. DEALERSHIP AND SUBARU HAVE NOT ADDRESSED THE ISSUE. DEALERSHIP WILL NOT ALLOW ME TO DRIVE VEHICLE AS THEY SAY IT'S UNSAFE, BUT ARE NOT WORKING ON SOLVING THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163197December 23, 2018
STRUCTURE:BODY
ABOUT TWO WEEKS AGO WHEN THE FIRST FROST HIT I NOTICED THERE WAS A WINDSHIELD CRACK BUT IT LOOKED UNRELATED TO AN IMPACT CRACK AS IT CAME FROM THE SIDE OF THE WINDSHIELD AND EXTENDED TOWARDS THE CENTER. AFTER GETTING THE WINDSHIELD REPLACED ONE WEEK LATER WHILE SITTING IN MY CAR AND IT IS WARMING UP ANOTHER CRACK APPEARS IN MY WINDSHIELD. IT SEEMS AS THOUGH THE WINDSHIELDS AND CRACK BUT IT LOOKED UNRELATED TO AN IMPACT CRACK AS IT CAME FROM THE SIDE OF THE WINDSHIELD AND EXTENDED TOWARDS THE CENTER. AFTER GETTING THE WINDSHIELD REPLACED ONE WEEK LATER WHILE SITTING IN MY CAR AND IT IS WARMING UP ANOTHER CRACK APPEARS IN MY WINDSHIELD. IT SEEMS AS THOUGH THE WINDSHIELDS IN SUBARU'S ARE SUSCEPTIBLE TO DAMAGE WHEN THERE'S IS TEMPERATURE CHANGES. THE VEHICLE WAS STATIONARY BOTH TIMES WHEN IT GOT CRACKED IN MY DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162657December 20, 2018
ENGINE
THE RPM IS DROPPING TO 6,000 TO 5,800. EVERY TIME I APPLY THE BREAK ALL THE WAY. FELT THE VIBRATION OF THE CAR EVERY TIME THE CAR IS STOP. TOOK IT TO THE 2 DIFFERENT DEALER STILL DON'T KNOW WHAT TO DO WITH IT. I ALSO CALL THE SUBARU MAIN OFFICE THEY SAID THERE IS NOTHING THEY CAN DO. THEY EVEN SEND ME A GIFT FOR NO REASON AFTER I YELL AT THEM OVER THE PHONES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162557December 19, 2018
POWER TRAIN
WHILE DRIVING ABOUT 60 MILES AN HOUR, IN THE SECOND FROM THE LEFT LANE ON A BUSY, FOUR-LANE FREEWAY ASCENDING A SLIGHT HILL, MY CAR SHUDDERED VIOLENTLY AND CAME TO A COMPLETE STOP. WE WERE ALMOST REAR-ENDED SEVERAL TIMES; CARS WERE SWERVING AROUND US; IT WAS TERRIFYING AND QUITE DANGEROUS. WE WAITED CLOSE TO 10 MINUTES FOR THE CHP TO STOP TRAFFIC. SUBARU HAS IDENTIFIED THE PROBLEM AS THE CVT TRANSMISSION AND IS IN THE PROCESS OF REPLACING IT UNDER THE WARRANTY. THIS IS A SAFETY ISSUE AND I THINK A RECALL IS MORE APPROPRIATE THAN AN EXTENDED WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162299December 18, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
VEHICLE WAS STATIONARY. CAR DIED WHEN STARTING. THE STARTER TURNED OVER AND THE ENGINE ENGAGED, BUT IMMEDIATELY DIED. THERE WAS NO FOREWARNING CONCERNING THE HEALTH OF THE ENGINE (I.E. NO CHECK ENGINE LIGHT, NO ROUGH RIDING/ISSUES WITH GEARS). MY MECHANIC CHECKED INSIDE THE FUEL PUMP AND SAW THERE WAS A WIRE BURNED BLACK THAT CAUSED THE FUEL PUMP TO FAIL. WE ARE VERY CONCERNED THAT THIS IS A FAULT OF EQUIPMENT AND NOT SIMPLE WEAR AND TEAR ON THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161996December 17, 2018
AIR BAGS, SEATS, AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
THE PASSENGER SEAT SENSOR HAS BEEN GOING OFF WHEN NOTHING IS IN THE SEAT. BECAUSE THE SENSOR THINKS SOMETHING IS IN THE SEAT THE AIRBAG FOR THE PASSENGER SIDE IS TURNED ON. AFTER GOING TO THE DEALERSHIP, QUIRK SUBARU, IN BANGOR MAINE, THEY TOLD ME MY CELL PHONE WAS SETTING OFF THE SENSOR. THEIR RESOLUTION TO THIS PROBLEM, "DON'T BRING YOUR CELL PHONE INTO THE CAR." THE CAR CAN BE MOVING OR STATIONARY AND WILL RANDOMLY TURN ON. IT'S GOTTEN WORSE OVER THE LAST YEAR HAPPENING ABOUT 4 TIMES SINCE AUGUST OF 2018. I HAVE CONTACTED SUBARU OF AMERICA AND THEY TOLD ME TO GO TO ANOTHER DEALERSHIP TO HANDLE THE MATTER. IT IS MY OPINION THAT THIS POSES A RISK TO OCCUPANTS INSIDE THE VEHICLE WHICH MAY LED TO AN UNWANTED AIRBAG DEPLOYMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162011December 17, 2018
STRUCTURE:BODY, UNKNOWN OR OTHER
THE FIREWALL WELDS HAVE FAILED AND BROKEN, RESULTING IN STRUCTURAL FAILURE OF THE CLUTCH AND BRAKE PEDAL MOUNTS. THIS LEADS TO THE CLUTCH NOT BEING ABLE TO BE FULLY AND PROPERLY DEPRESSED, RESULTING IN HARD GEAR SHIFTS, GRINDING, EXCESS TRANSMISSION WEAR, AS WELL AS THE BRAKE PEDAL AND CLUTCH PEDAL MOVING WHEN DEPRESSED, WHICH IS OBVIOUSLY A SAFETY HAZARD IF THE PEDALS MOVE WHERE THEY SHOULDN'T WITHOUT BEING PURPOSEFULLY ADJUSTED. WHEN THE CLUTCH IS DEPRESSED, THE BRAKE PEDAL MOVES TO THE LEFT, TOWARD THE CLUTCH PEDAL AT LEAST AN INCH. THIS IS AN INCREDIBLE SAFETY HAZARD BECAUSE IN AN EMERGENCY SITUATION, IF THE BRAKE NEEDS TO BE APPLIED WHILE THE CLUTCH IS DEPRESSED, THE BRAKE PEDAL IS NOT WHERE IT SHOULD BE AND CAN BE MISSED BY MY FOOT WHILE TRYING TO APPLY THE BRAKE QUICKLY. THERE IS ALSO AN INCREDIBLY DISTRACTING AND ANNOYING SQUEAKING SOUND EVERY TIME THE CLUTCH IS DEPRESSED. SUBARU IS WELL AWARE OF THIS PROBLEM AS IT IS RELATIVELY COMMON. HOWEVER, THEY QUOTED ME $900 TO FIX IT. THIS IS A MANUFACTURE DEFECT AND SOMETHING THAT SHOULD BE TAKEN CARE OF BY THE MANUFACTURER. MY CAR HAS APPROXIMATELY 105,XXX MILES WITH THE PROBLEM STARTING AT 90,XXX MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160641December 11, 2018
SUSPENSION
LOWER PASSENGER CONTROL ARM TORE OFF. AS A RESULT, LOSS CONTROL OF VEHICLE AT HIGH SPEED ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160774December 11, 2018
POWER TRAIN
MY SONS VEHICLE STARTED OFF WITH A SQUEAKING NOISE WHEN HE DEPRESSED THE CLUTCH. THIS WENT ON FOR A COUPLE OF MONTHS HE IS NOW HAVING DIFFICULTY SHIFTING THE CAR INTO GEAR AND IT NEARLY CAUSED AN ACCIDENT THE OTHER DAY. WHEN THE VEHICLE IS STATIONARY, AND THE CLUTCH IS TOTALLY DEPRESSED IT IS EXTREMELY DIFFICULT TO GET THE CAR INTO GEAR. WHEN DRIVING IT IS LESS DIFFICULT, BUT STILL VERY TRICKY TO GET INTO GEAR. WE ALSO NOTICED THAT WHEN THE CLUTCH IS DEPRESSED, IF YOU RAISE THE HOOD, YOU CAN SEE THE FIREWALL FLEXING QUITE A BIT WHERE THE CLUTCH MASTER CYLINDER IS LOCATED. WE REPLACED THE CLUTCH SLAVE CYLINDER AND IT DID NOT HELP THE ISSUE. IN MY READING ONLINE, I HAVE NOTICED MANY COMPLAINTS FROM PEOPLE RELATED TO THE FACTORY WELDS HOLDING THE CLUTCH ASSEMBLY TO THE FIREWALL ARE FAILING. IT SEEMS TO BE A WIDESPREAD ISSUE FOR SUBARU IMPREZAS 2008-2014. I WOULD EXPECT THIS TO BE A FACTORY RECALL. MY SON CAN NO LONGER USE THE CAR AND WE ARE UNSURE ON HOW TO FIX THE ISSUE. THANK YOU FOR YOUR ASSISTANCE..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11157068December 8, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
THE GAS GUAGE INNACCURATELY DESCRIBES HOW MUCH GAS IS LEFT IN THE TANK. I FILLED MY TANK FROM 40 MILES TWO WEEKS AGO. I PAID $32 FOR THE GAS AND IT ONLY READ 170 MILES TILL EMPTY UNLIKE THE USUAL 300 MILES. 5 HOURS LATER, WHEN IT CORRECTED ITSELF, RETURNING TO 300 MILES. THIS WEEK, UPON FILLING MY CAR UP AT 40 MILES TILL EMPTY, I PAID $28. MY CAR READ 280 MILES TILL EMPTY AND THEN SHOT UP TO 300 MILES HALF AN HOUR LATER. I FEEL UNSAFE TO LET MY CAR GO LONG PERIODS OF TIME WITHOUT FILLING WITH GAS. I CALLED MY LOCAL SUBARU DEALERSHIP AND THEY WANTED ME TO WAIT ALMOST 3 WEEKS TO BRING MY CAR IN, EVEN WHEN STATED THAT I HEARD OF THIS HAPPENING PREVIOUSLY WITH OTHER 2011-2016 SUBARU IMPREZAS. THEIR RESPONSE WAS LESS THAN COMFORTING "CLAIMING" THEY HAVE HAD NO PRIOR KNOWLEDGE OR TRENDS OF THIS HAPPENING WITH MY GENERATION IMPREZA, ONLY THE NEWER MODEL IMPREZAS AND CROSSTREKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156870December 7, 2018
STRUCTURE:BODY, POWER TRAIN, UNKNOWN OR OTHER
DURING NORMAL USE OF THE CLUTCH ON THE STREET , THE FIREWALL WELDS BRAKE OFF CAUSING THE FIREWALL TO BEND. ALSO EFFECTS THE CLUTCH PEDAL MAKING IT 'CLICK' IF NOT FIXED CAN CAUSE MORE DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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