Subaru Impreza Complaints

2,698 consumer complaints on file.

#11183528March 1, 2019
SUSPENSION
THE FRONT PASSENGER SIDE CONTROL ARM BROKE INTO TWO PIECES CAUSING LOSS OF CONTROL OF THE VEHICLE. THIS CAUSED THE RIGHT FROM TOF THE VEHICLE TO DROP DOWN, IT CAUSED THE TIRE TO CONTACT THE FENDER AT REAR OF WHEEL OPENING AND CAUSED THE FRONT WHEELS TO POINT IN TWO DIFFERENT DIRECTIONS. THE OCCURRED ON A CITY STREET (LUCKILY) WHILE BACKING AND TURNING AFTER EXITING A DRIVEWAY. THERE IS A RECALL, BUT IT ALLOWED SUBARU TO "INSPECT" THE CONTROL ARM BACK IN 2011 AND NOT REPLACE IT, WHICH ALLOWED IT'S FAILURE ANYWAY AND SO WAS INEFFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183286February 28, 2019
STRUCTURE:BODY
THE WIPER COWL COVER SEPARATES FROM THE WINDSHIELD RESULTING IN A GAP BETWEEN THE COWL COVER AND THE WINDSHIELD. THIS GAP ALLOWS AN ABNORMAL AMOUNT OF WATER TO FLOW INSIDE, ESPECIALLY DURING HEAVY RAINFALL, SNOW, OR CARWASH. IN ADDITION, DEBRIS SUCH AS LEAVES, PINE NEEDLES, ETC ENTER THROUGH THE GAP, RESULTING IN CLOGGED DRAIN TUBES OVER TIME. IN THE PHOTO BELOW THE GAP IS AROUND 0.25 IN AFTER ATTEMPTING TO PUSH IT BACK IN, AFTER DRIVING, THE GAP GROWS TO AN 1 IN AT THE CENTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183300February 28, 2019
AIR BAGS
VEHICLE WAS INVOLVED IN A FRONT END COLLISION WITH ANOTHER VEHICLE TRAVELING PERPENDICULAR TO EACH OTHER. SPEED OF THE SUBARU WAS BETWEEN 10 AND 20 MPH AT TIME OF IMPACT WITH FULL ABS ACTUATION ON SNOW COVERED ROADS. THE FRONT OF THE SUBARU WAS PUSHED BACK FAR ENOUGH SO THAT THE RADIATOR IS NOW IN CONTACT WITH THE ENGINE. THE DRIVER WAS WEARING HIS SEAT BELT, BUT STILL MADE CONTACT WITH THE A-PILLAR WITH HIS HEAD, CAUSING MINOR INJURIES. THERE WAS NO AIR BAG DEPLOYMENT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11175630February 26, 2019
EXTERIOR LIGHTING:HEADLIGHTS, VISIBILITY:WINDSHIELD
2016 SUBARU IMPREZA. CONSUMER WRITES WITH CONCERN FOR VERY DIM HEADLIGHTS AND EASILY SCRATCHED/SOFT WINDOW SHIELD. *AS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182255February 25, 2019
UNKNOWN OR OTHER
INSTALLATION OF INFERIOR PARTS IN THE ENGINE, CAUSING CATASTROPHIC FAILURE OF THE CRAINKSHAFT AND BOTTOM END.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182394February 25, 2019
SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT WAS INVOLVED IN TWO CRASHES IN 2013. FOR BOTH CRASHES, WHILE THE CONTACT ATTEMPTED TO STOP THE VEHICLE IN TRAFFIC, IT UNEXPECTEDLY ACCELERATED AND REAR ENDED THE PRECEDING VEHICLE. A POLICE REPORT WAS FILED IN BOTH CASES. THE CONTACT WAS NOT INJURED. THE AIR BAGS DID NOT DEPLOY IN EITHER CRASH. THE VEHICLE WAS DRIVING 35 MPH AND TOWED AFTER THE FIRST CRASH. THE CONTACT SUSPECTED THAT SHE WAS SOLD A VEHICLE WITH MULTIPLE FAILURES IN 2013. THE CONTACT FOUND OUT THAT SOMEONE BOUGHT THE VEHICLE AND RETURNED IT PRIOR TO IT BEING PURCHASED BY THE CONTACT. THE CONTACT THOUGHT THE VEHICLE WAS BRAND NEW. THE VEHICLE WAS PURCHASED FROM AUTONATION SUBARU WEST (16351 W COLFAX AVE, GOLDEN, CO 80401, (303) 578-6120). THE FAILURE MILEAGE WAS 2,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11181995February 22, 2019
AIR BAGS, SEATS, UNKNOWN OR OTHER, AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
THE OCCUPANT DETECTION SENSOR (ODS) CANNOT DETECT A PERSON WHEN SEATED IN THE PASSENGER. I HAVE ATTEMPTED TO SIT IN THE PASSENGER SEAT WITH THE ENGINE ON AND OFF; WHILE IN MOTION AND ALSO WHEN THE CAR IS STATIONARY. THE PASSENGER AIR BAG LIGHT ON THE CENTER DASH REMAINS ILLUMINATED "OFF" ALSO, THE AIRBAG SYMBOL TURNS ON AT ALMOST RANDOM TIMES, INDICATING THAT THERE IS AN ERROR WITH THE AIRBAG SYSTEM. ABOUT 50% OF THE TIME I DRIVE, THE AIRBAG SYSTEM LIGHT WILL COME ON AND STAY ON DURING MY DRIVE, WHETHER I AM DRIVING ALONE OR WITH A PASSENGER IN THE FRONT SEAT. SOMETIMES IF I TURN OFF THE VEHICLE AND TURN IT BACK ON, THE AIRBAG LIGHT WILL TURN OFF - BUT THERE IS NO CONSISTENT PATTERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181923February 22, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). KEARNY MESA SUBARU (4797 CONVOY ST, SAN DIEGO, CA 92111, (858) 278-7100) INITIALLY STATED THAT THE PART WOULD BECOME AVAILABLE IN MID FEBRUARY OF 2019, BUT THEN LATER STATED MID MARCH OF 2019 AS THEY HAD NOT ORDERED THE PART. A LOANER VEHICLE WAS NOT OFFERED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181684February 21, 2019
ENGINE
ENGINE STARTER BEING DAMAGED DUE TO ALL THE TIMES THE CAR HAS STALLED DUE TO VALVE SPRING. DEALER FORCED TO PAY $700 TO FIX WHEN STARTER IS FINE BUT VALVE SPRING IS THE ISSUE. VEHICLE WAS IN MOTION TO A STOP. ENGINE STALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181362February 20, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2003 SUBARU IMPREZA. THE CONTACT SMELLED FUEL INSIDE AND OUTSIDE THE ENGINE BAY. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V468000 (FUEL SYSTEM, GASOLINE). KEARNY MESA SUBARU (4797 CONVOY ST, SAN DIEGO, CA 92111, (858) 278-7100) WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT TO CALL NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 159,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181383February 20, 2019
UNKNOWN OR OTHER
HAVE HAD NUMBEOUS REPAIRS STARTING AT 50000 MILES. HEATER BLOWER UNIT WENT OUT AT AROUND 50000 - WAS ACTUALLY MELTED ACCORDING TO MECHANIC. STARTER WENT OUT AT 90000. WAS NOT GETTING ENOUGH POWER TO STARTER. DROVE IT THE NEXT DAY AFTER THE $1000 REPAIR AND IT'S SMELLS LIKE SOMETHING IS BURNING. THE VECHICLE DOES NOT SEEM TO BE GETTING ENOUGH POWER TO VITAL PARTS AND ARE OVERHEATING AND MELTING. I HAVE PAID OVER $6000 IN REPAIRS AND IT KEEPS GETTING WORSE. I'M AFRAID TO DRIVE IT FOR FEAR THE VEHICLE WILL CATCH ON FIRE. IT WAS ACTUALLY SMOKING THE DAY AFTER WE REPLACE THE STARTER AND SMELLED LIKE SOMETHING WAS BURNING. THE VEHICLE HAS LESS THAN 100000 MILES AND HAS CONSTANTLY HAD PROBLEMS SINCE 50000 MILES .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181030February 19, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). NORTHTOWN SUBARU (3930 SHERIDAN DR, AMHERST, NY 14226, (716) 992-6547) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS ALSO MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181097February 19, 2019
POWER TRAIN:CLUTCH ASSEMBLY:PEDAL/HAND LEVER(MOTORCYCLE)
TL* THE CONTACT OWNS A 2008 SUBARU IMPREZA. THE CONTACT STATED THAT THE CLUTCH PEDAL BECAME VERY WOBBLY AND ALMOST DETACHED. THE CONTACT STATED THAT THE MANUFACTURER SENT HIM A TECHNICAL SERVICE BULLETIN EXTENDING THE CLUTCH ATTACHMENT COMPONENT; HOWEVER, THE DEALER (SUBARU SUPERSTORE OF CHANDLER, 1050 GILBERT RD, CHANDLER, AZ 85286) NEVER HAD THE PARTS TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 124,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181156February 19, 2019
ENGINE
MIKES GARAGE IN GOSHEN DID MY INSPECTION IN OCT. INSPECTING MY CAR HE LET ME KNOW I NEEDED A SERPENTINE BELT BECAUSE IT WAS CRACKED AND WOULD MOST LIKELY LAST 3 MONTHS. ON NOV 29TH I DROVE HOME FROM CHESTER AND THE CAR BROKE DOWN. ON NOV 30TH I TOWED IT TO THE MECHANIC AND I RENTED A CAR. HE TOLD ME IT WAS THE BELT ISSUE AND I NEEDED AN OIL CHANGE. CAR WAS READY FOR PICKUP ON 12/3. ON 12/8 THE CAR BROKE DOWN IN MIDDLETOWN AND IT WAS TOWED TO SUBARU. ON 12/10 SUBARU TOLD ME THAT THE CAR DIAGNOSIS WAS A BLOWN ENGINE DUE TO NO OIL. IF I WANTED TO HAVE IT COMPLETELY CHECKED THEY WOULD CHARGE 1000 TO TAKE IT APART AND PROPERLY DIAGNOSIS IT. I GAVE THEM THE OK TO DO SO. ON 12/17 I WENT TO MIKES GARAGE AND SHOWED HIM THE ESTIMATE FROM SUBARU AND ASKED HIM WHAT WAS GOING TO BE DONE ON HIS PART. HE SAID HE HAD CAMERAS TO SEE THE PROPER OIL CHANGE AND WHAT WAS SUPPOSED TO BE RELIABLE FOR MY ENGINE SINCE HE DID WHAT WAS SUPPOSED TO BE DONE. HE TOLD ME ABOUT THE RECALL ON MY CAR AND THAT I SHOULD LOOK INTO IT. WEEK OF THE 17TH OF DECEMBER I CALLED SUBARU AND A CASE WAS OPENED FOR ME. SHE CALLED ME BACK ON DECEMBER 27TH HER NAME WAS MS.QUINN AND SAID THEY COULDN'T DO ANYTHING FOR ME BECAUSE I HAD TAKEN IT TO THIS OUTSIDE MECHANIC. THEY OFFERED ME A 500 COUPON TOWARDS A BRAND NEW CAR. LOL! THE FIRST WEEK OF JAN I REACHED OUT TO SUBARU AGAIN TO SPEAK TO A MGR. AFTER REVIEWING THE CASE AND REACHING OUT TO SUBARU HE STATED THAT HE COULD NOT ASSIST BECAUSE THE ENGINE HAD FAILED DUE TO NO OIL PER SUBARU. HE ALSO STATED THAT THE RECALLED PART WAS NOT BROKEN IN MY SUBARU. AT THIS POINT I HAD ALREADY SPOKEN TO MIKE WHO STATED HE HAD AN ENGINE FOR ME TO PLACE IN CAR FOR 500. I GAVE HIM THE OK OUT OF DESPERATION. MIKE IN GOSHEN CALLED FEB 1ST TO LET ME KNOW CAR WAS DONE WE PICKED IT UP ON SATURDAY THE 9TH AND ON TUESDAY THE 12TH THE CAR HAD LEAKING FLUIDS AND CURRENTLY IS NOT DRIVE-ABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180905February 18, 2019
ENGINE
SUBARU ISSUED A SAFETY RECALL IN DECEMBER OF 2018, ON JANUARY 14 2019 I CONTACTED HEUBERGER SUBARU OF COLORADO SPRINGS CO. ABOUT THIS RECALL AND WAS TOLD THAT THE PART HAD TO BE ORDERED, AND THAT IT WOULD TAKE APPROXIMATELY 2 WEEKS FOR THE PART TO COME IN. IT IS NOW FEBRUARY 18 2019 AND I HAVE YET TO BE CONTACTED BY THE DEALERSHIP ABOUT THIS RECALL. WHEN TRYING TO REACH THE SERVICE DEPARTMENT IT ALWAYS GOES TO VOICE MAIL. ON THE 18TH OF FEBRUARY I CONTACTED SUBARU ABOUT THIS AND WAS ADVISED THAT A SUBARU DEALER APPROXIMATELY 40 MILES FROM HOME HAD THE PARTS, BUT IT WOULD BE JUNE OF 2019 BEFORE I COULD GET AN APPOINTMENT.HOW LONG IS IT GOING TO TAKE TO HAVE THIS RECALL ADDRESSED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180825February 18, 2019
STEERING, SUSPENSION
NHTSA CAMPAIGN ID 11V464000 (SUBARU SAFETY RECALL WVX-34) COVERS 2002-2007 IMPREZAS, AS WELL AS OTHER MODELS. THE SAFETY RECALL COVERS CARS REGISTERED IN 20 RUST BELT STATES. MY VEHICLE HAS NEVER BEEN REGISTERED IN THOSE STATES, SO IT IS TECHNICALLY NOT COVERED, BUT IT IS DRIVEN THERE REGULARLY SINCE WE LIVE ONLY A FEW MILES AWAY. SUBARU OF AMERICA DID NOT TREAT OR REPLACE MY LOWER CONTROL ARM SINCE IT TECHNICALLY DIDN'T MEET THE RECALL CRITERIA. THE CONTROL ARM BROKE DUE TO RUST WHILE DRIVING - CONTROL OF THE VEHICLE WAS LUCKILY MAINTAINED AT TIME OF FAILURE. THE SAFETY RECALL STATES "THE FRONT LOWER CONTROL ARM MAY BREAK AT THE HANGER BRACKETS DUE TO CORROSION", WHICH IT DID. THE SAFETY COMPLAINT HERE IS THAT SURROUNDING STATES FOR SAFETY RECALLS THAT COVER SPECIFIC STATES. VEHICLES, WEATHER AND ROAD TREATMENTS DO NOT STOP AT STATES BORDERS. THE VEHICLE WAS EXPOSED TO THE SAME ROAD TREATMENTS AS VEHICLES IN THE NEIGHBORING STATES AND FAILED, AS PREDICTED BY SUBARU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180347February 15, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN OCTOBER OF 2018. JOHNSTONS SUBARU (243 DOLON AVE, MIDDLETOWN, NY 10940) STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180386February 15, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DOWNTOWN SUBARU OF OAKLAND (4133 BROADWAY, OAKLAND, CA 94611, (888) 893-6816) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176149February 11, 2019
FUEL/PROPULSION SYSTEM
IN COLD TEMPERATURES THE FUEL LEAKS FROM RUBBER FUEL LINES ONTO THE FUEL RAIL AND MANIFOLD RESULTING IN A VERY STRONG FUEL ODOR COMING INTO THE VEHICLES CABIN. WHEN AT A STOP WITH THE VEHICLE IDILING THE SMELL IS OVERWHELMING. NOT NEARLY AS BAD WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176244February 11, 2019
ENGINE
CANNOT GET DEALER (CARTER SUBARU IN BALLARD) TO SCHEDULE REPAIRS FOR RECALL WTY-84 (NHTSA ID 18V-772). A MONTH AGO THEY SAID THEY'D GET BACK TO ME IN A FEW DAYS. NOW THEY DON'T RESPOND TO VOICEMAIL OR EMAIL MESSAGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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