Subaru Crosstrek Complaints

339 consumer complaints on file.

#11638171January 23, 2025
UNKNOWN OR OTHER
Random cracking of windshield while parked. Beginning from the very top of the windshield downward 6-7 inches. No chips, or cracks in the area. Was not hit by anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638103January 23, 2025
VISIBILITY/WIPER
The component that is compromised on my '23 Subaru Crosstrek Sport is the windshield. My vehicle is available for inspection upon request. Monday, Jan 13, 2025, a crack formed on my windshield. The crack happened on the inside of the vehicle. It was positioned above the defroster vent on the driver's side, and I saw it happen right before my eyes. I immediately inspected the windshield from the exterior of the car. The crack cannot be felt by touch on the exterior of the windshield. There was no evidence of any damage that the vehicle could have sustained that would have caused the crack. I continued to use the defroster without further incident during my morning commute drive throughout the work week of Jan 13. Monday, Jan 20, the crack expanded to the full length of the defroster vent. It now stretches across both the driver's side and passenger side of the car. Because of the crack, I no longer use the defroster vent in fear of further damage to the windshield. Without use of the defroster, my vision is compromised due to condensation build up between the temperature difference in the interior cabin of the vehicle in contrast to the outside weather temperature. The problem was confirmed by my local Subaru dealership. On Jan 13, I took my vehicle to my local Subaru dealership where I purchased the car. A service manager took pictures of the windshield crack on site and submitted a claim to the dealership’s district manager for review. On Tuesday Jan 21, I received an update from my dealership. The district manager offered a 35% rebate to go towards the repair and/or replacement of the windshield. However, the cost to replace the windshield is quoted at $1600, in which I would be responsible for covering the remainder of the expense. I feel this is an unacceptable attempt of resolve on behalf of my dealership due to the issue at hand is and was completely out of my control. There was no warning lamp, messages or other symptoms of the problem prior to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637214January 20, 2025
EXTERIOR LIGHTING
Oem Headlight shadowing on brand new car moves all over the place. It mimics child or wildlife. The reduced area is unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635404January 11, 2025
UNKNOWN OR OTHER
The windshield in our 2022 Subaru Crosstrek has gained 2 cracks for no apparent reason. The windshield has cracked under normal stress/strain over a prolonged period of time. There was no incident that caused this unacceptable cracking. Furthermore it is unsafe. I do not look forward to paying replacement costs associated with eye-sight recalibration and winshield repair.... not sure why this vehicle isn't the class action lawsuit against Subaru of America with Powell et al... And of course we first noticed the cracks at about 40,000 miles. They just showed up one day, indicated that after prolonged strain they reached their breaking point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634978January 8, 2025
VISIBILITY/WIPER, EXTERIOR LIGHTING
Headlight performance on this vehicle is extremely dangerous when driving at nighttime. Unless you keep your high beams on constantly, these headlights offer only extremely limited visibility during night driving. From the top of the windshield down about16 inches it's totally black. You can only see out of the bottom half of the windshield. The road in front of you is only lit up for about 60 feet then it's dark beyond that point. Visiblity problem gets even worse when going downhill. Incident #1. . . . I almost ran into a bicycle rider the other night as he was traveling just beyond the area that was lit up by my lights. I was only traveling at about 35-40 mph, but by the time he was visible i was almost not able to avoid hitting him. He was riding his bike just on the edge of the lane of car traffic so he was easily in the line of my car. I was so shaken up, my heart was pounding, that I had to pull over to the side of the road to reflect on what had just happened and to get my bearings again. Now I find myself afraid to drive this Subaru, my new car of only 2 months, at nighttime. Incident #2. . . .Same complaint regarding headlights. The above described problem with headlights gets even more, much more, dangerous when you're driving down an incline such as a hill. Because you're car is going downhill, the available space that is lit up in front of you becomes even more diminished so that you also can't see any curves in the road that are coming up as well as stop signs, pedestrians or other cars!. It's a miracle if you don't end up crashing your car off the side of the road while trying to navigate down that hill. I have complained numerous times at the dealership, but no help. To verify, a rep. would have to drive the car at night time. I'M HAPPY TO ANSWER ANY QUESTIONS YOU MIGHT HAVE Subaru needs to make this right and correct this HEADLIGHT problem ASAP or there is bound to be drivers, pedestrians and bicyclists injured and/or killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634841January 8, 2025
VISIBILITY/WIPER
The windshield cracks if you spit at it. It has had the original one, one from safelite and one from bright glass and it is now cracked again. To top it off, when it cracks, unless I put clear nail polish on it right away it splits the length of the window. The 2005 Crv has had a crack in its windshield for years. Not one cm bigger. The windshield is garbage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634293January 6, 2025
VISIBILITY/WIPER
Windshield cracked on the second day I owned the car. No visible incident but it is cracked all the way left to right. The windshield is impossibly thin.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634292January 6, 2025
VISIBILITY/WIPER
Windshield began to crack in the lower right corner (sitting in drivers seat) over a year ago, was replaced and just noticed a crack again recently starting in the same spot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634028January 4, 2025
EXTERIOR LIGHTING
Recently bought this car. Headlights are problematic and dangerous. For one, there are unusual dark spots in the SRH headlights. Even if you turn off SRH, they are still there. Very distracting and feel unsafe driving at night. Also, headlights are dim and do not sufficiently illuminate road. . When driving at night with low beams, I get a distinct demarcation line which I have to look under to see the road. The upper half of the windshield is completely dark while the lower half is clear. This is also very distracting and feels unsafe driving. The lights are too low on the road and those 2 black spots catch your attention and at times can look like something darting in front of your car. I live in a rural area and with few street lights it is difficult driving at night. Everyone that has driven with me cannot believe how bad these headlights are. Please research the comments and videos online, as this is a major complaint and problem. I would like to see these headlights recalled and replaced. Dealer is telling me I can’t change to an aftermarket headlight so I can’t even try to remedy the situation myself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633593January 2, 2025
VISIBILITY
The contact owns a 2024 Subaru Crosstrek. The contact stated that after parking the vehicle in the garage, the contact became aware that the passenger’s side front windshield had cracked at the bottom without impact. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 6,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632612December 27, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
On the morning of 12/26/24 - I stepped inside my 2023 Subaru Crosstrek and turned on the engine. The vehicle was parked in a commuter parking lot near my home to begin with. When I turned on the vehicle - I noticed a loud roaring sound when the engine turned on which i thought was very strange. Additionally I did NOT have my foot on the gas pedal at all during this time. I proceeded to place the car in drive and all of sudden the car experienced a unintended acceleration straight forward with a sudden burst that i never experienced before. I proceeded to press the brake pedal and tried to turn the steering wheel - but both functions were non-responsive which was incredibly frightening. My car then went straight into a tree with great impact and the vehicle was damaged beyond repair. Also - the vehicle's windshield mounted motion detection camera system (Subaru Eyesight) along with motion detector auto breaking system did not engage before i hit the tree which was very troubling. Thankfully the airbag deployed and other then some medium knee pain i was not injured nor was anyone else injured. A local paramedic truck happen to be onsite at the same time and called local authorities. Overall the malfunctioning of the vehicle is of great concern to me.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11631763December 20, 2024
EXTERIOR LIGHTING
There is something inside the headlights that produces two shadows that are posing a safety risk. When driving and turning the steering wheel the shadows move which look like a small animal is darting out from the sides. The shadows are a distraction and have resulted in rapid braking thinking I was going to hit an animal. I attached photos showing the shadows up close but they are larger when I am driving. They are about the size of a boot or shoe box.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627872November 28, 2024
EXTERIOR LIGHTING
Headlights on low beam have a very low distance reach. This is more apparent if you are going up or down an incline. On inclines, the Steering adaptive headlights change in such a way that you have very little distance in your sight. There is also a very sharp delineation of light vs dark at its maximum distance at even levels. This give the impression that you have good lighting at short distances then instant blackness. Once you reach a certain distance in the lighting your visual information stream is cut off completely. Worst headlights I have had in 45 years of driving. I wondered if I was going crazy. I looked up the same problem being described on forums. Some suggested write NHTSA and let you know of the problem. I believe it is a serious safety issue which interferes with us being able to see well enough at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627817November 28, 2024
VISIBILITY/WIPER
I have only had my vehicle (new 2024) for 5 months- no known or prior issues. I was driving on the highway, no vehicles around me and I hear a loud pop. A few minutes go by and the windshield begins to crack. Over the course of about an hour, it had spread across almost the entire windshield. With the recent history of Subaru windshields, I’m worried about the strength of their glass. Not saying there is a widespread issue at the moment, but concerned that in a few months or a year there may be a pattern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627523November 26, 2024
AIR BAGS
The passenger front airbag does not always activate when my wife (who weighs [XXX][) sits in the seat. Car has been brought to the selling Dealer (Lester Glenn Subaru, Toms River, NJ). They state that the weight sensor under the front seat is calibrated correctly and there is nothing they can do about this issue. When I sit in the front passenger seat (I weigh [XXX] pounds) the airbag indicator light is always in the on position. I also own a 2024 Subaru Legacy and the same issue is evident with this vehicle. I will file a separate incident report on that vehicle. This is very frightening as we fear that if we get into an accident my wife will be severely injured or killed because her airbag will not deploy. We bought the car in June 2023; but did not notice this indicator light issue until after we bought the Legacy in September 2024. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626447November 20, 2024
EXTERIOR LIGHTING
The headlights allow for only extremely limited visibility. At night, The windshield from the top to about 15” down is black. The lighting is bright for about 50-75’. If I am headed downhill the headlights shine down and the top of the hill can be invisible. Per Subaru this is standard. It is horrible. I can’t believe this hasn’t resulted in a recall. I will not drive the car after dusk. I didn’t notice this problem till about a week ago. I avoid night driving when possible but it shouldn’t be impossible for me to drive at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626315November 20, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
What component or system failed or malfunctioned, and is it available for inspection upon request? The USB A outlets under the head unit that allow connection to Android Auto and Apple CarPlay Yes it is available for inspection upon request How was your safety or the safety of others put at risk? The connection when hooked up to a phone is intermittent. This results in driver distraction whenever it disconnects due to trying to get it to reconnect. Especially when using gps apps this means the driver may be "lost" until it can be reconnected, which means they will try to get it reconnected while driving which is dangerous. Sometimes it goes in and out every 60-90 seconds. Sometimes it won't connect at all until the vehicle is power cycled or the head unit is reset but neither of these guarantees a stable connection. The issue is not fixed by replacing the USB cable or the phone with a brand new phone. The cables and phone do not have this issue with any other USB port that they have been used on (in other vehicles). Has the problem been reproduced or confirmed by a dealer or independent service center? Not on my vehicle but there are hundreds of reports online for years with multiple Subaru models where it has been. I could get it reproduced easily, just haven't had the time. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No This happens every day, at any speed, and has been happening since I got the vehicle at 20000 miles and there are 35000 miles on it now (approximately).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626207November 19, 2024
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2021 Subaru Crosstrek. The contact stated while driving at an undisclosed speed, the vehicle shut off unintendedly and failed to restart. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the dealer where it was diagnosed and determined that the battery had failed. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The approximate failure mileage was 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624751November 12, 2024
AIR BAGS
The Front Passenger Side Air Bag Indicator Does Not Indicate The Air Bags are Functional when my husband is driving and I am Siting in the Front Passenger Side Seat. This Is Un acceptable. The Condition has Existed Since The Car was New. The Car Now has 380 Miles On it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623374November 4, 2024
TIRES, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
rear tire mostly but all 4 - need to add air 2-3 times daily. even adjusting the air pressure when tires are cold we still need to add air daily. Driving an hour at highway speed, parking car for a couple of hours and still the tire pressure is never sufficient. Brought to dealer 2 or 3 times and they cannot find a reason, me niece and others have also expressed this issue to me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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