Subaru Crosstrek Complaints

339 consumer complaints on file.

#11599869July 7, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
In speeds above 50 mph, the drivers side mirror shakes and vibrates. This causes the picture to be extremely blurry, and makes it hard to discern other cars. I believe it to be a very real visibility issue for highway driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598026July 1, 2024
VEHICLE SPEED CONTROL:CRUISE CONTROL
The contact owns a 2024 Subaru Crosstrek. The contact stated while driving with the cruise control activated and attempting to overtake another vehicle, the contact depressed the accelerator pedal; however, after overtaking the other vehicle, the vehicle independently started braking and slowed down to the preset cruising speed. The vehicle was taken to the dealer; however, the vehicle was not diagnosed nor repaired. The contact was advised to contact the NHTSA Hotline and report the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594003June 12, 2024
SUSPENSION, WHEELS
The low tire pressure light came on and noted the left front tire had 27 pounds of pressure. Inspection revealed tire cord damage only on the inside edge of both front tires. This is clearly a suspension defect as the car only has 29000 miles. The rear tires have been checked to have 6.5/32 and the front are less than that. Tire wear appears to be even across the face of the tire but the inner edge is extremely dangerous and likely would blow if we did not notice this. We called Subaru of America and they said it’s a tire problem and to consult the manufacturer. This is not a tire problem as the rear are not showing the cords. We discussed this with the dealer but they can’t do anything for the premature wear. We are told we must replace all 4 tires as two new ones would be larger than the rear with 60 pct wear. Tire info is Falken ZIEXZE001AA/S. Dot 1R800 FM2R1623yread wear 360, traction a, temp a. Size 225 25r18max load 850kg, tread wear 380
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593853June 12, 2024
VISIBILITY/WIPER
Driver's Outside mirror shaking at highway speeds. Massive blur, headlights "dance" around, quite distracting and disorienting when checking for safe lane changes. Took brand new (less than 400 mile) 2024 Crosstrek Limited into local dealer to report buzzy left mirror. They took a look at it. Received this report: (Tech) said the mirror glass itself does shake but that is going to be normal because of how the mirror glass sits in the housing...according to our tech the vehicle is operating as designed I'm sorry, there's no way that a mirror should be shaking like that. The inside rearview mirror is pristine. The passenger side doesn't shake. It's the driver's mirror and now two Subaru employees have confirmed some shake, but won't do anything about it. This is a safety issue. It's starting to get traction on Reddit. [XXX] To avoid headaches, I have to tilt the mirror down to keep dancing lights from affecting my vision. This is a safety issue that needs to be addressed. I was hoping that it would happen at a local dealer lever, but apparently, it might take submitting to the NHTSA. It's a great car, just has this particular issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589294May 17, 2024
VISIBILITY/WIPER
A pebble flew at the windshield with less than 1800 miles on it and chipped it. By the next morning the chip had spread to a crack spanning the length of my windshield. Replaced windshield. Several months later, same thing happened. Replaced windshield again. I am on my 3rd windshield in less than 36k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589243May 17, 2024
STEERING, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
I was driving with cruise control enabled right around 40mph. All of the sudden, while I was moving, my speedometer dropped to 0 and all of my dashboard lights turned on. I pulled over to the side of the road and tried to put the car in park to figure out what was going on. I was not able to shift the car into park, only remain in D or shift to N. I forced the car shutoff while in D with the press-button ignition, then turned the car back on. I was then able to shift the car into P. However, all of my dashboard lights were still on. I will attach an image to this description as I was able to take a photo of all the dashboard lights. After putting the car in park, I then shifted it back into D. However, my steering wheel was very stiff. Eventually, it loosened up back to normal. I then turned around and headed home for about a 2.5 hour drive. For the first 1.5 hours of the drive, most of the dashboard lights remained on and I could not initiate cruise control at all. After stopping for gas and turning the car back on, I was then able to drive as normal (putting the car in cruise control) and most of the dashboard lights also turned off. This was a Sunday evening. I then brought my car to the Subaru dealer in which I bought the Crosstrek from the very next morning. I told them exactly what happened. They said this was highly unusual and this wasn't something they've dealt with before, especially on a brand new car (I purchased this vehicle with 0 miles just 6 months prior). After sitting in the shop for 30+ days, the dealer eventually replaced the VDC Module and gave the car back to me. I did submit this issue to Subaru of America, but they denied this to be a Lemon case. They would not tell me why, even though a car sitting in a shop for 30+ days achieves Lemon status in the State of Utah. Since the dealer replaced the VDC Module and returning the car to me, I have not yet had another issue, but am nervous this could occur again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588934May 15, 2024
ENGINE
While driving down the freeway, all the warning lights came on and the engine sputtered and cut out. As we were in the left lane on a busy freeway, it put us at considerable risk. We were able to get to the left shoulder and get towed off the highway. This was caused, I later learned, by a faulty electronic thermostat which caused the system to fail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587897May 9, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The infotainment system and Apple CarPlay connectivity is posing a safety hazard. When I’m on a phone call my audio will randomly cut out and suddenly the person on the other side of the call can no longer hear me. In order to fix the issue I must pick up my phone while I’m driving to disconnect from Apple CarPlay and reconnect. I have tried countless troubleshooting methods and reported the problem to the dealership. They don’t seem to have a solution for it. This is a serious safety hazard because I can end up getting into an accident from having to pick up my phone to correct this issue. It happens randomly and sometimes multiple times during a single call.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584902April 24, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS
While making a left turn out of a parking lot, across one lane of the two-lane road to the middle left-hand turn lane of the traffic signal, the car cut power and issued an alert (which I could only hear - not see due to the urgency of the situation) causing me to almost get t-boned by traffic in the lane that I was crossing. I think the car sensed the stopped traffic I was facing, and the car didn’t realize I was turning left, and “thought” I was going to collide with the stopped traffic, engaging the pre-collision braking system, which was not correct for the situation and almost caused a crash. There is no way to have a dealer verify the issue as it was just situational. There was an emergency warning issued both on the dash (which I couldn’t see due to the urgency of the situation) and an auditory alarm (which I heard as the car cut power to the engine).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583996April 19, 2024
EXTERIOR LIGHTING
Bullet 1: headlights defect Bullet 2: I am blinded at night because when I have low beams on there are 4 distinct shadows projected on the road. I can’t drive at night because it not only is very distracting but blocks my vision of the left side of the road. Bullet 3: yes, the problem has been reproduced by the dealer at least twice Bullet 4: it has not been checked by anyone except service and sales reps Bullet 5: there are no warnings, this has been an issue since I started my lease.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579795March 27, 2024
ENGINE
The contact owns a 2022 Subaru Crosstrek. The contact stated that while his wife was idled in inclement weather, and the brake pedal was depressed, however, the vehicle accelerated violently without warning. As a result, the vehicle crashed into a brick building. The air bags did not deploy. No injuries were reported. The vehicle was towed to a dealer for two months where the failure was not able to be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 7,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11579141March 24, 2024
UNKNOWN OR OTHER, LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Suddenly warning light "Check Engine" came on along with Eye Sight malfunction warning. "i RAB off" "Check Engine" Automatic Emergency Braking not working. Yes, available for inspection. Not confirmed yet by dealer. It is the weekend. There were no unusual symptoms prior to ADAS malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578444March 20, 2024
VISIBILITY/WIPER
My Subaru Crosstrek Sport with 600 miles on it, had a small pebble hit the windshield while on the highway. Within 24 hours it splintered out about 10 inches. As the repair company was cleaning the windshield for repair, it went from a ~4 inch crack to 10".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578354March 19, 2024
STRUCTURE:BODY
While the vehicle is moving. There is a loud pop noise from under the car. Subaru of America said it is a weld that is cracked. This pop noise is also felt in the steering wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578317March 19, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Potential safety hazard ? Engine Auto start/stop feature for gas savings and emmisons control works by applying brakes and Engine shuts off, it restarts when brakes released. Normal operation, BUT I have noticed that unbuckeling the seatbelt or OPENING the DOOR will cause it to RESTART even though brakes are applied..this could cause an accident as it's an unexpected RESTART of the Engine in drive. Recommend this feature be disabled until door/seatbelt closed or seatbelt buckled or car in park before restart. Someone thinking car is OFF but actually in a pause restart could accidentally open door and upon getting out the car would start and move potential loss of control. My 2013 VW PASSAT would alarm to place in park if door open or seatbelt not worn.. Subaru starts ! I consider this a potential dangerous condition as it's not expect restart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577927March 18, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Subaru Eyesight system engaged randomly with no forward obstacles. Dashboard lit up, signaled alarm, and brakes engaged causing the car's nose to bottom-out. This has happened twice, thankfully at low speeds and thankfully without another car rear ending me. I'm worried this will happen on the highway. Eyesight system is generally unreliable. Random lane departure warnings and obstacles detected where there are none.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575452March 5, 2024
VISIBILITY/WIPER
Got the car in December, a month later I took the car to the dealearship to show them the scratches from the windshield but claimed its not from the wiperblades and not covered by warranty. Now got chipped and spreading fast.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574674February 29, 2024
STEERING
Steering power assist deactivated suddenly with no advance warning while driving in traffic. Warning lamps on dash lit concurrently. Steering still functional with higher level of driver effort. Under the circumstances, no real danger. Curvy road at speed would be dangerous. Vehicle currently at the dealer awaiting replacement steering rack. Two weeks today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574482February 28, 2024
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2024 Subaru Crosstrek. The contact stated that while driving at an undisclosed speed, the headlights did not function as intended. The contact stated that the visibility from the headlights was very dim. The contact stated that while driving at night, the headlights did not properly illuminate the roadway. Additionally, the headlights were very dim. The vehicle was taken to the dealer where the contact was informed that the headlights were designed according to safety regulations. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 60. The VIN was available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574119February 26, 2024
UNKNOWN OR OTHER
This is not specific to the Crosstrek. Subaru's remote connect app "mysubaru" has a dangerous flaw. When buying a vehicle pre-owned, the previous owner may still have access to the car. Subaru's call center says it takes at least 5 business days for a "transfer of ownership" process to occur. More often, customers never gain access to their pre-owned Subaru. The main cause of concern is that the previous owner may still have access to remote start the vehicle! Imagine you park your Subaru in your garage overnight, just for someone to start it remotely. Carbon Monoxide is borderless and colorless! This problem will eventually KILL someone!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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