Subaru Crosstrek Complaints

1,200 consumer complaints on file.

#11685878September 9, 2025
UNKNOWN OR OTHER
Unknown: Issue was that something is rolling along the left side of the driver floor board underneath the floor board. First time this happened was after the dealer got into the transmission as I had issues with a clunking noise which is still present but I was advised is normal when putting the vehicle into park from reverse. Took it in for them to inspect - they advised nothing was wrong, and the issue was mysteriously fixed- no more rolling parts under my feet. This time, I took it in for tire rotation and oil change and now it is doing the same thing... something is rolling back and forth on the left side of the driver side floor board. Today, when turning left, whatever component under the floor board is moving, moved from left to right when making that turn. My side mirrors shake noticeably when driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685729September 8, 2025
ELECTRICAL SYSTEM, ENGINE
Dashboard warning lights required an inspection by a qualified mechanic and made the assessment of a faulty ECM relatively easily by noting the excessive heat emitting from the ECU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684982September 4, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Subaru owners have reported experiencing premature parasitic battery drain in vehicles equipped with Starlink in-vehicle technology. The defect presents itself when the equipped data communications module (DCM) attempts to communicate with 3G cellular networks. As 3G networks within the U.S. are no longer functioning, the call will continuously fail even after the vehicle has been turned off, draining the battery and resulting in a no-start safety risk for drivers. According to those familiar with the issue, the only solution to the battery drain defect is to remove the DCM fuse, thus disabling vital safety features such as hands-free calling. This issue is happening to me specifically, as I have had to jump my car multiple times within a week long period if in a bad cell range area. I have brought this into the dealership multiple times, under warranty, and presented this to them. They refuse to fix, even though multiple online threads and lawsuits point to this issue being known.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684820September 3, 2025
AIR BAGS
WHEN MY WIFE IS IN THE FRONT PASSENGER SEAT THE AIR BAG DOES NOT GO ON. I AM TOLD IT IS ACTIVATED BY WEIGHT. MY WIFE WEIGHTS 95 LBS. I WAS INITIALLY TOLD THAT 80 LBS OR MORE SHOULD ACTIVATE THE AIR BAG. THE AIR BAG DOES NOT TURN ON WHEN SHE IS SITTING IN THE PASSENGER SEAT. NO ONE AT THE DEALERSHIP OR THE SERVICE CENTER KNOWS WHAT TO DO TO CORRECT THE SIGNIFICANT SAFETY ISSUE. A CUSTOMER ADVOCATE SUGGESTED THAT MY WIFE SHOULD PUT ON SOME WEIGHT. THE MGR AT CUSTOMER ADVOCATE TOLD ME TO HAVE MY WIFE SIT IN THE BACK SEAT. WE HAVE TRIED THIS IN OTHER CROSSTREKS AND FORESTERS, ONE WAS EVEN A 2019 CROSSTREK AND THE SAME THING HAPPENS. IT ISN'T ONLY MY CAR, IT'S ALL THE SUBARUS WE TRIED. NO ONE SEEMS TO KNOW WHAT TO DO ABOUT THE ISSUE AND THEY SEEM TO FEEL IT'S MY PROBLEM AND NO THEIRS. MY WIFE IS NOT SAFE WHILE RIDING IN THIS CAR BECAUSE SHE DOESN'T WEIGH ENOUGH! I'M SURPRISED THAT THERE HASN'T BEEN A RECALL BECAUSE IF THIS SITUATION. I AM AT A LOSS AS TO WHAT TO DO??? WE HAVE THIS CAR SINCE FEB 2025. IT'S BRAND NEW. NO ONE TOLD ME THAT MY WIFE WASN'T HEAVY ENOUGH TO ACTIVATE THE PASSENGER AIR BAG WHEN WE WERE PURCHASING THE CAR. WHAT ARE THE REQUIREMENTS FOR THE AIR BAG FOR THE FRONT PASSENGER SEAT? WHAT RECOURSE DO I HAVE? ARE THEY RESPONSIBLE FOR CORRECTING THIS SAFETY ISSUE? THEY WON'T EVEN ACKNOWLEDGE THAT IT'S A PROBLEM. THERE ARE MILLIONS OF PEOPLE DRIVING WITH THIS ISSUE. SOME MAY NOT EVEN BE AWARE OF THE PROBLEM UNTIL THERE'S AN ACCIDENT. I HAVE A CASE # 250813-1700995 WHICH OBVIOUSLY MEANS NOTHING. AND SUBARU HAS A 5 STAR SAFETY RATING. PEOPLE SHOULD KNOW...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684541September 2, 2025
VISIBILITY/WIPER
Driver side exterior mirror has a vibration over 60 mph. The passenger side is fine. I reported to Subaru America at dealership but they will not acknowledge the defect. It makes it difficult to see while vibrating. No warning lights or anything are on. Yes, it is available for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683872August 29, 2025
ELECTRICAL SYSTEM
The contact owns a 2019 Subaru Crosstrek. The contact stated that after starting the vehicle, there was an abnormal ringing sound coming from underneath the dashboard. The contact turned off and restarted the vehicle, but the ringing sound persisted. After the contact connected the Bluetooth, the ringing stopped. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was 49,158.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683942August 29, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was driving with my wife when we were making a left turn. The adaptive cruse control came on. It took control of my acceleration, and steering. I got the car under control, but it was too late. I went across the empty parking lot, and almost crashed into the abandoned building.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11683546August 27, 2025
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
. I expect a full recall on this model years and relative MY vehicles with this specific engine due to its obsolescence in the subsequent years. I feel as if I was sold a lemon and defective engine that will eventually become a death trap Dear Bloomington Subaru Service Manager, I want to reiterate that this is not an isolated incident limited to your facility. Over the course of this vehicle’s history, I have visited more than five different Subaru dealerships — including White Bear Luther Subaru, Miller Hill Subaru, Walser Subaru, Morrie’s Minnetonka Subaru, and your own Luther Bloomington Subaru — for recurring ECM and engine-related concerns. Despite multiple ignition coil replacements, repeated ECM flashes/reprogramming, and assurances that the most recent updates would permanently resolve the issue, my Crosstrek continues to suffer from clunking, rattling, difficulties accelerating, rough idling, and even complete stalling when idling or in hot temperatures. At my most recent visit to Bloomington Subaru, the ECM was not loaded with the current software, ECM C1424 and C1422 and Diag Trouble Code P0011 code. There are 5-7 Subaru bulletins about ECM and these codes. I had this b4 2yrs ago yet the dealership won’t assist with repairs or costs associated with this defective oil control valve part as well as the defective design in the ECM / ECU and this specific engine in the 2019 Crosstrek, of which is no longer produced or manufactured. The ECM or Oil control valve has since been “replaced” and swapped with other components in future generations of Subarus this is defective & mechanically related, not from wear and tear or personal useThere is a recall where the camshaft can break and the PCV too leading to complete catastrophic engine failure, which is a safety issue and expired, but despite 5 ECM flashes, 3/4 sets of ignition coils my vehicle still struggles with the same issues today, costing me $750 and months with my car in the shop, recall this engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683547August 27, 2025
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, UNKNOWN OR OTHER
Vehicle had a parasitic draw, was in the shop for an extended amount of time, I believe wiring issues were caused from this as well, I had to replace my driver side window switch, buy an optima battery, and drive 3.5hrs to a Subaru dealership in the middle of the winter hoping I’d make it safely and without stalling, the DCM was found to be at fault similarly to other vehicle owners included in another recall that somehow excluded 2019 Crosstrek drivers and included other MY variants such as the Outback and Forester of which also had a bulletin posted about this parasitic draw and how to go about warrantying the costs associated with the repair. I incurred many costs travelling, horrible gas mileage during this time, and a battery replacement. Additionally I lost My workstudy position the following semester due to the unstable vehicle issues and attendance concerns when shuttling the car to the dealer for these warranty repairs (if even covered at all)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683414August 27, 2025
ELECTRICAL SYSTEM, VISIBILITY/WIPER, LANE DEPARTURE: WARNING
Since purchasing the vehicle, I have had numerous problems with the lane departure warning. It is inconsistent on a daily basis. The only time it responds the way it is supposed to, is if there is average light and very vivid road/lane markings. It sometimes does not respond to yellow lines in the road unless they are very vivid. It often misses white lines unless there is a strong contrast to the road. When it rains, all systems on my dashboard show that they are off and the word "EYESIGHT" has a slash through it. There have been some instances where the car has not turned off, despite pushing the control repeatedly...and not allowing me entrance to the car despite the key in my hand and trying to open the locked car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683292August 26, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving on the highway in stop-and-go traffic when suddenly I found myself depressing the brake pedal to the floor and the car would not stop. Additionally, the eyesight function that prevents forward collisions did not alert for obstruction or stop the vehicle. I was able to put the vehicle in park and then tried to reengage the vehicle, but the brakes failed to respond. I was in the middle lane of a major highway. My vehicle could have harmed someone else, in addition to myself, and I was also at risk by being stopped in the middle of traffic. I could have died, had I been traveling at actual highways speed. No lights or warnings were on in the vehicle before, during, or after the incident. As of now, the dealership has been unable to replicate the issue, thought they still have the vehicle. They have not been able to identify the cause of the issue, but have also been unwilling to put the tests they have done in writing for me at this point. At this point, I have little confidence in my vehicle, despite it being a 2022 with low miles. I am terrified that this intermittent issue could happen again. The week prior, I had an experience where the acceleration and braking were not functioning as expected, but I had just pulled out of a parked position and this resolved after putting the vehicle in park and reengaging the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682610August 23, 2025
LANE DEPARTURE: ASSIST
Lane-keep assist function has stopped working correctly. Warning light on dashboard. On a 3 lane freeway, on left side of vehicle the car drifts over the dividing line into traffic before there is a nudge. On right side car goes way over the line and doesn't nudge at all. I've taken it 3 times to dealership fod repair and they dismiss my concerns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682260August 21, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vehicle will randomly break while driving when there is nothing in the way. This worries me that it will happen while driving on the highway. It seems to be happening more frequently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681481August 18, 2025
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
I bought my Subaru new from a dealer on Friday. Upon driving it off the lot, the driver side mirror vibrated so much that it made the mirror's image blurry. You can not accurately judge traffic behind you to tell if it is safe to merge. There is a technical service bulletin about this problem and the dealer tried to make that repair today, Monday morning. The repair did not fix the problem and the mirror is still creating an unsafe driving experience. The dealer was able to reproduce the issue and is documented on paper. Subaru has neglected to come up with a solution to properly fix this issue and the part should be recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681443August 18, 2025
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Problem with side mirrors. When driving past 55 mph, the mirrors begin to shake so much so that vision becomes blurry. Makes it difficult to merge safely. Both mirrors are impacted, but the driver side is significantly worse. I have had both mirrors and mirror assemblies replaced. However, the problem has not been resolved. Subaru tech said that this has been an issue for other models, but no fix has been made. Subaru tech drove car and confirmed the issue. Says there is nothing they can do to fix the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681261August 18, 2025
SERVICE BRAKES, LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: WARNINGS
THE BRAKE PEDAL SOME TIME GOES DOWN TO THE FLOOR. I BROUGHT VEHICLE IN SUBARU DEALER FOR CHECK UP. THEY STATED THAT THE POWER BRAKE BOOSTER IS DEFECTIVE, NEED TO BE REPLACE. THIS IS 2023 VEHICLE AND THE MILEAGE IS ONLY 46,000 MILES. For safety to me and other drivers please investigate this safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680430August 13, 2025
SEATS, LANE DEPARTURE: BLIND SPOT DETECTION
Driver seat has came loose from its structure, this has been reported by many other owners, the seat track fail and the seat rock back, hopefully it don't fall off track while driving and injure someone, VERY UNSAFE! the other SAFETY issue with our Subaru is the Infotainment system goes on and off intermit with no warning while driving and radio goes on HIGH VOLUME creating health and HEARING damage, very unhealthy for anyone in vehicle when this happens, Dealership says there is no recall for these items, well there should be, let's keep AMERICA safe again, thanks!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678819August 6, 2025
VISIBILITY
The contact owns a 2024 Subaru Crosstrek. The contact stated that while driving at an undisclosed speed, the contact became aware of star shaped crack located on the front windshield. The vehicle was taken to the dealer, and the dealer referred the contact to a glass specialist to repair the vehicle. The contact was informed by the mechanic that the windshield had shattered while attempting to replace the windshield. The contact was informed that a replacement windshield needed to be ordered. The manufacturer was not made aware of the failure. The approximate failure mileage was 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678295August 4, 2025
POWER TRAIN
PCV problems and the dealership saying they fixed and completed this recall and have not done so and now CVT problems saying there’s no parts to fix it and have to re do the whole valve system Starter with thinking it was a wheel bar ring problem To trying to figure out if it was a pcv with the engine or cvt with the transmission These are major safety problem that should not be happening
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678306August 4, 2025
FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY:FILLING/CHARGING
The contact owns a 2025 Subaru Crosstrek. The contact stated that while stopped at a gas station, the gas lid failed to open unless the vehicle was unlocked. The contact stated that the vehicle could not be refueled unless it was unlocked, which the contact considered to be a safety concern. The vehicle was taken to an unknown dealer but was not diagnosed or repaired. The contact was provided with training on how to operate the vehicle. The manufacturer was notified of the issue and informed that the vehicle needed to be unlocked while refueling the tank, per the owner's manual. The failure mileage was approximately 250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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