Ram 3500 Complaints

2,367 consumer complaints on file.

#11385027December 26, 2020
FUEL/PROPULSION SYSTEM
FUEL SENSOR FAILURE AT 52,000 MILES. VEHICLE WAS PARKED FOR 2 DAYS AROUND CHRISTMAS, STARTED DAY AFTER CHRISTMAS AND ENGINE LIGHT IS ON, 'FUEL SENSOR FAILURE' ALERT COMES ACROSS, FUEL GAUGE ON EMPTY WHILE HAVING A FULL TANK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384635December 22, 2020
ENGINE
MY ENGINE BRAKE FAILS TO FUNCTION AFTER PROLONGED TOWING SUCH AS CLIMBING A MOUNTAIN PASS. WHEN ENCOUNTERING GRADES ON THE OTHER SIDE THE ENGINE BRAKING FAILS TO FUNCTION. THE CONDITION IS ONLY REPEATABLE IF TOWING THEREFORE THE DEALER CAN NOT REPRODUCE IT. THE CONDITION DOESN'T SET AN ENGINE CODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378173December 6, 2020
ENGINE, FUEL/PROPULSION SYSTEM
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377070November 30, 2020
POWER TRAIN, VEHICLE SPEED CONTROL
OCCASIONALLY WHEN YOU STEP ON THE CLUTCH TO STOP THE VEHICLE OR CHANGE GEARS, THE CLUTCH PEDAL JUST GOES STRAIGHT TO FLOOR AND DOES NOT DISENGAGE THE CLUTCH. SOMETIMES YOU HAVE TO SHUT THE ENGINE OFF TO STOP THE VEHICLE, AND SOMETIMES WHEN STOPPED AT A STOP SIGN OR RED LIGHT, THE VEHICLE WILL NOT GO BACK INTO A GEAR. ALSO WHILE DRIVING, SOMETIMES YOU CANNOT CHANGE GEARS. AFTER THE FIRST SIGN OF TROUBLE I CHECKED ALL OF THE FLUID LEVELS AND FOUND THAT THE HYDRAULIC RESERVOIR FOR THE CLUTCH CONTROL ASSEMBLY WAS LOW ON FLUID. I'VE HAD TO REFILL THIS RESERVOIR SEVERAL TIMES NOW, WHICH HELPS THE ISSUE OF CHANGING GEARS HOWEVER THE FLUID STILL SEEMS TO BE LEAKING OUT FROM SOMEWHERE, AND I'M CONCERNED THAT IT IS LEAKING SOMEWHERE INTERNALLY IN THE TRANSMISSION/CLUTCH AREA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377155November 30, 2020
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT STATED THAT THE VEHICLE SHIFTED INTO LIMP MODE WITHOUT WARNING, CAUSING THE VEHICLE TO INDEPENDENTLY DECELERATE WHILE DRIVING AT VARIOUS SPEEDS. THE CONTACT TOOK THE VEHICLE TO LITHIA CHRYSLER DODGE JEEP RAM FIAT OF EUGENE (2121 MARTIN LUTHER KING JR BLVD, EUGENE, OR 97401) WHERE THEY DIAGNOSED THE VEHICLE WITH A DEFECTIVE TURBO BOOSTER ACTUATOR. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375428November 19, 2020
STEERING
TL* THE CONTACT OWNS A 2020 RAM 3500. THE CONTACT STATED WHILE DRIVING 75 MPH HAULING A HORSE TRAILER, THE POWER STEERING MALFUNCTIONED. THE POWER STEERING WARNING LIGHT WAS ILLUMINATED. THE CONTACT STEERED THE VEHICLE STRAIGHT FOR SIX MILES SINCE THERE WAS A TRUCK IN FRONT AND BEHIND HER. THE CONTACT WAS FINALLY ABLE TO PULL OFF A STRAIGHT AWAY EXIT RAMP AND PULL OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE NEAREST DEALER - LARRY GREEN AUTO GROUP (350 S. BROADWAY, BLYTHE, CA 92225 (760) 922-7121) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WERE SOME LOOSENED WIRES TO THE POWER STEERING MODULE. THE VEHICLE WAS REPAIRED AND TEST DRIVEN. THE VEHICLE WAS PICKED UP HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED BACK TO THE SAME DEALER BUT WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375475November 19, 2020
SUSPENSION, UNKNOWN OR OTHER
WHEN TRAVELING AT A SPEED OF 50 TO 75 MPH AND DRIVING OVER UNEVEN PAVEMENT OR TRANSITIONS (BRIDGES OR INTERSECTIONS) THAT ARE NOT SMOOTH THE STEERING WHEEL SHAKES VIGOROUSLY. THE SHAKE IS TO THE POINT THAT YOU HAVE TO GRIP IT TIGHTLY TO ENSURE CONTROL OF THE VEHICLE TO MAKE SURE YOU DON'T CAUSE AN ACCIDENT. THE WHEELS WOBBLE BACK AND FORTH VIGOROUSLY JUST LIKE THE STEERING WHEEL. YOU CANNOT PRESS ON YOUR BRAKES UNTIL YOUR SPEED DROPS WHEN YOU LET OFF THE GAS. THIS HAPPENS ON ALL KINDS OF ROADWAYS. THIS FIRST HAPPENED ON 09/15/2016 AND STILL HAPPENS TO THIS DAY. I HAVE VIDEOS OF THIS HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375180November 18, 2020
ELECTRICAL SYSTEM
REAR RUNNING LIGHTS STOP WORKING. CHECKED ALL FUSES, WIRING ALL SEEMS FINE. TURN AND BRAKE LIGHTS WORK JUST NO REAR RUNNING LIGHTS. KNOW ISSUE ON OLD MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375197November 18, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT STATED THAT THE ODOMETER INDICATOR FAILED TO PROVIDE ACCURATE MILEAGE READINGS. THERE WAS NO WARNING LIGHT ILLUMINATED. JERRY DAMSON FORD (810 N. BRINDLEE MOUNTAIN PKWY, ARAB, AL 35016, (256) 586-6041) AND REFERRED THE CONTACT TO THE MANUFACTURER FOR REPAIR OPTIONS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 13V486000 (ELECTRICAL SYSTEM) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO THE DEALER TO HAVE THE VEHICLE DIAGNOSED, WHICH WAS STILL PENDING. THE FAILURE MILEAGE 62,369. INVALID VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374797November 16, 2020
FUEL/PROPULSION SYSTEM
I WAS DRIVING ON INTERSTATE 270 NB WHEN ALL OF SUDDEN THE VEHICLE STARTED SHAKING AND LOST POWER. I HAD TO STOP IN THE MIDDLE OF THE INTERSTATE AND WAS TOWED TO THE EXIT BY THE HIGHWAY RESPONSE TEAM. TOWED THE VEHICLE TO THE DEALERSHIP AND WAS TOLD THE THE FUEL SYSTEM HAS TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374902November 16, 2020
STEERING
SINCE PURCHASE BRAND NEW, A POP COULD BE HEARD WHEN MOVING THE STEERING WHEEL RIGHT OR LEFT. HAPPENED MAINLY AT A STOP OR AFTER SLOWING TO TURN. THE FREQUENCY HAS INCREASE AND THE POP SOUND CAN BE FELT AND HEARD WHEN STOPPED, STANDING AND SIMPLY MOVING THE STEERING WHEEL SLIGHTLY RIGHT OR LEFT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374169November 11, 2020
POWER TRAIN
THERE ARE TWO OUTSTANDING RECALLS ON THE VEHICLE; VB2, ENGINE COOLING FAN & W00 SHIFTER CABLE. I HAVE BEEN TALKING TO DEALERS & FCA ABOUT GETTING THE VEHICLE FIXED SINCE AUGUST & AM TOLD THAT THE PARTS ARE NOT AVAILABLE. THE RECALL NOTICES STATE THAT IT IS UNSAFE TO OPERATE THE VEHICLE, YET THE MANUFACTURER IS UNABLE TO PROVIDE PARTS TO MAKE IT SAFE. SO I HAVE A VEHICLE THAT CANNOT BE USED IN ITS CURRENT STATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373946November 10, 2020
SUSPENSION
TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT STATED THAT THE VEHICLE SHOOK AND VIBRATED WHILE EXCEEDING 65 MPH. THE VEHICLE WAS TAKEN TO ALL AMERICAN CHRYSLER DODGE (8802 E HIGHWAY 84, SLATON, TX 79364, (806) 828-7155) WHERE THE WHEELS AND TIRES WERE REPLACED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE DRIVELINE AND REAR AXLE WERE INSPECTED HOWEVER, THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS CONTACTED AND SCHEDULED AN APPOINTMENT AT ANOTHER DEALER. THE CONTACT STATED THAT HE CONTACTED THE DEALER AND WAS INFORMED THAT THERE WAS NO RECORD OF AN APPOINTMENT BEING SCHEDULED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373192November 5, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT STATED WHILE DRIVING 5 MPH, THE SERVICE TRANSMISSION AND SHIFT TO DRIVE WARNING MESSAGE WERE DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT PARKED AND RESTARTED THE VEHICLE. THE VEHICLE HESITATED AND THEN STALLED. THE CONTACT RESTARTED THE VEHICLE AND DROVE TO HIS DESTINATION. THE CONTACT STATED THAT THE FOLLOWING DAY THE FAILURE RECURRED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO INDEPENDENT MECHANIC AND WAS INFORMED THE GEAR SHIFTER LINKAGE CABLE NEEDED TO BE REPLACED. CROWN CHRYSLER DODGE JEEP RAM GREENSBORO LOCATED AT 3710 W. WENDOVER AVE, GREENSBORO, NC 27407, (336) 895-1348, WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373253November 5, 2020
WHEELS
THE TPMS SYSTEM ON MY NEW 2020 RAM 3500 HAS SUFFERED REPEATED FAILURES SINCE IT WAS PURCHASED NEW. THE DEALERSHIP HAS REPLACED ALL 6 SENSORS (DUALLY) IN AN EFFORT TO FIX THE ISSUE, NO NO SUCCESS. NOW, THE SERVICE WRITER SEEMS TO HAVE ACCEPTED THE PROBLEM AS UNSOLVABLE. QUICK RESEARCH ON SOCIAL MEDIA, AND STATEMENTS MADE TO ME BY MY LOCAL SERVICE WRITER LEAD ME TO BELIEVE THIS IS NOT AN ISOLATED ISSUE. THE 2020 RAMS SEEM TO ALL SUFFER THIS COM LOSS TO SOME EXTENT. AS, THIS IS NOW A MANDATED SAFETY FEATURE UNDER THE TREAD ACT, I'M ASKING FOR YOUR ASSISTANCE. SPECIFICALLY FOR MY TRUCK, THE TRUCK LOST COMMUNICATION WITH ONE SENSOR ON THE DAY AFTER I BOUGHT THE TRUCK. OVER THE COURSE OF THE NEXT MONTH, IT LOST AND OCCASIONALLY REGAINED, COMMUNICATION WITH SEVERAL OF THE SENSORS. BUT, IT NEVER AGAIN WORKED FULLY OF ITS OWN ACCORD. ABOUT 6 WEEKS AFTER PURCHASE, THE DEALERSHIP REPLACED ALL 6 SENSORS. THAT NIGHT ALL 6 WERE WORKING. THE NEXT MORNING, THE TRUCK HAD LOST COMMUNICATION WITH TWO OF THEM. ABOUT A WEEK LATER, A THIRD DIED. THE SERVICE WRITER AT MY LOCAL DEALERSHIP SAYS ITS PROBABLY A COMPUTER PROBLEM, NOT A REALLY A SAFETY ISSUE AND HE WON'T KNOW IF RAM COMES OUT WITH A FIX. PROBLEM IS ONGOING.*DT*JB*DT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372562November 1, 2020
FUEL/PROPULSION SYSTEM
MY RAM 3500 2017 LOST SHIFTING IN AN INTERSECTION. IT WAS TOWED TO HERMISTON CHRYSLER IN OREGON 9/21/2020. THEY SAY WARRANTY REQUIRES THEM TO DETERMINE THE FAILURE OF THE TRANSMISSION. PARTS WERE SENT TO FIX IT. NOW WARRANTY SAYS SEND PICTURES. MIGHT SEND NEW TRANSMISSION. I MADE A 1400 MILE TRIP THERE THIS WEEK AND CAME HOME IN ANOTHER RENTAL. MY PICKUP CAMPER IS STRANDED THERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372337October 30, 2020
FUEL/PROPULSION SYSTEM
I WAS TOWING MY 5TH WHEEL TRAILER FROM RANCHO CUCAMONGA TO SAN DIEGO. WHEN I WAS DRIVING ON I-15, ALMOST NEARBY EXIT 15. SUDDENLY THERE IS A ERROR ON THE SCREEN , SAID 'EXHAUST BRAKE SYSTEM FAILED , ASK ME GO TO DEALER'. THEN I FOUND THERE IS NO POWER ANYMORE . I TRIED TO PRESS THE PEDAL AGAIN , STILL NO POWER. THEN I ROLLED OVER TO THE SIDE OF THE FREEWAY. WHEN THE SPEED CAME DOWN TO ABOUT 15MPH, THE ENGINE STOPPED. THEN I POOLED OVER , AND TRIED TO RESTART IT . NOTHING HAPPENED. I CAN HEAR IT TRYING TO START, BUT NO START ANYMORE. THEN I CALLED ROADSIDE DEPARTMENT TO TOW MY TRUCK AND TRAILER AWAY . IT TOOK 6 HOURS TO FIND THE TOW COMPANY, BUT STILL DIDN'T COME. THEN I PAID THE TOW COMPANY, THEN THEY CAME TO SAVE ME AND TOW MY TRUCK TO THE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366935October 28, 2020
WHEELS
ORIGINAL EQUIPMENT NEXEN RODIAN 235/80R17 TREAD DELAMINATED FROM CARCASS CREATING OUT-OF-ROUND TIRE AND SEVERE VIBRATION AT HIGHWAY SPEED. 9600 MILES ON TIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366694October 27, 2020
ENGINE
TL* THE CONTACT OWNS A 2019 RAM 3500. THE CONTACT STATED WHILE HIS WIFE WAS DRIVING AT 55 MPH, WHEN SHE HEARD AN ABNORMAL NOISE BEFORE THE VEHICLE STALLED AND SMOKE STARTED TO ENTER THE CAB THROUGH THE VENTS AND EXITING THE HOOD. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE DRIVER WAS ABLE TO PARK ON THE SIDE ROAD AND OPENED THE HOOD TO SEE FIRE EXITING THE ENGINE. THE DRIVER WAS ABLE EXTINGUISH THE FIRE WITH FIRE EXTINGUISHER. THE CONTACT STATED NO FIRE OR POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO LOCAL DEALER SAM LEMAN CHRYSLER DODGE JEEP RAM FIAT MORTON (200 E COURTLAND ST, MORTON, IL 61550, (309) 263-2345) WHERE THE VEHICLE WAS BEING SERVICED AT THE MOMENT. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. THE VIN WAS ASSOCIATED TO NHTSA CAMPAIGN NUMBER: 20V511000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM). THE CONTACT ATTEMPTED TO CONTACT THE MANUFACTURER BUT NOT BEEN ABLE TO SPEAK TO ANYONE AS OF YET. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11366401October 26, 2020
FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP, ENGINE
TL* THE CONTACT OWNS A 2020 RAM 3500. THE CONTACT STATED WHILE DRIVING 65 MPH AND TOWING A GENERATOR UP A HILL, THE VEHICLE STALLED WITH THE DIESEL EXHAUST AND ENGINE STABILITY CONTROL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE TOWED TO PLATINUM CHRYSLER DODGE RAM JEEP LOCATED AT 65 TX-557 SPUR, TERRELL, TX 75160, (469) 249-9407, WHERE IT WAS DIAGNOSED WITH NEEDING THE FUEL PUMP TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 16,684.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ram 3500