Ram 3500 Complaints

2,367 consumer complaints on file.

#11396248February 15, 2021
SERVICE BRAKES
MY ABS ON MY BRAKES KEEP GOING OUT ON MY TRUCK AND I HAVE 2 2019 RAM TRUCKS AND IT DID IT ON BOTH OF THEM AND I HAVE SOME FRIENDS THAT HAVE 2019 AND 2020 RAMS THAT'S DOING THE SAME THING SHOULD IT BE A RECALL ON THIS BEFORE SOMEONE GET KILL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396251February 15, 2021
SERVICE BRAKES
MY ABS ON MY BRAKES KEEP GOING OUT ON MY TRUCK AND I HAVE 2 2019 RAM TRUCKS AND IT DID IT ON BOTH OF THEM AND I HAVE SOME FRIENDS THAT HAVE 2019 AND 2020 RAMS THAT'S DOING THE SAME THING SHOULD IT BE A RECALL ON THIS BEFORE SOMEONE GET KILL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395809February 11, 2021
SUSPENSION
THE TRUCK WAS RECALLED AND A TEMPORARY WELD WAS PLACED ON THE FRONT STEERING ALIGNMENT UNTIL PARTS COULD BE OBTAINED FOR A PERMANENT FIX. NOW IT SHOWS AS REPAIRED BUT A PERMANET REPAIR WAS NEVER MADE. I CAN NOT ALIGN MY STEERING BECAUSE IT IS WELDED. AT THE VERY LEAST THIS WILL CAUSE UNEVEN TIRE WEAR AND PREMATURE REPLACEMENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394780February 5, 2021
FUEL/PROPULSION SYSTEM
I AM ONE OF THE MANY 19-20 HD RAM OWNERS OUT THERE THAT HAVE THE PLAGUED BOSCH CP4 FUEL PUMP. IT IS ESSENTIALLY A TIME BOMB WAITING FOR OFF BECAUSE WHEN IT GOES IT SEND METAL THROUGHOUT THE FUEL SYSTEM MAKING THE VEHICLE INOPERABLE. THAT IS BAD ESPECIALLY THOSE OF US THAT TOW HEAVY. I HAVE ASKED RAM MULTIPLE TIMES ON WHEN THEY PLAN TO HELP US 19-20 OWNERS OUT AND I KEEP GETTING A COOKIE CUTTER ANSWER FROM THEM THAT NOTHING IS IN THE WORKS EVEN THOUGH THE 2021 MODEL HD RAMS HAVE THE RELIABLE CP3 FUEL PUMP AND IT IS A DIRECT SWAP OUT. LUCKILY NOTHING HAS YET HAPPENED TO MY VEHICLE BUT I WORRY WHEN I DRIVE TOWING OUR HOME AROUND, FULL TIME LIVING IN AN RV, THAT THE FUEL PUMP WILL GRENADE ITSELF. WHEN THAT FUEL PUMP GOES ABOUT HALF OF THE TIME THE DEALERSHIPS ARE NOT HONORING THE WARRANTY CLAIM BECAUSE THEY BLAME IT ON BAD FUEL BUT HOW CAN WE CONTROL IF THE FUEL WE GET IS BAD OR GOOD, SPECIFICALLY WATER IN FUEL. OWNERS ARE BEING STABBED WITH A 10K TO 20K REPAIR BILL TO REPLACE THE ENTIRE FUEL SYSTEM. PLEASE FORCE RAM TO ISSUE A RECALL TO REPLACE THE CP4 PUMP WITH THE CP3 PUMP SO THAT WE DO NOT DRIVE AROUND WITH A PLAGUED FUEL PUMP ANYMORE. TELL THEM TO DO THEIR JOB BECAUSE YOU EXPECT ME TO DO MINE. I AM NUCLEAR PROPULSION PLANT OPERATOR/SUPERVISOR FOR 20 PLUS YEARS IN THE NAVY AND WE SCRUTINIZE EVERYTHING TO ENSURE SAFE AND RELIABLE OPERATION OF NUCLEAR PROPULSION PLANTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394457February 3, 2021
ELECTRICAL SYSTEM, WHEELS
TPMS SENSORS BEING CALLED OUT IN WRONG LOCATIONS FOR REAR TIRES. TPMS WAS CALLING OUT TIRES IN WRONG POSITIONS AND VALUES. FRONT WAS ALSO CALLING IT INCORRECT VALUES. DUALLY. PROBLEMS WITH INCORRECT CALL OUTS CAUSED MULTIPLE TRIPS TO REPAIR SHOPS, TO REPAIR TIRES THAT WE'RE INFLATED PROPERLY BUT READING OUT ON WRONG SIDE OF VEHICLE. AFTER LAST VISIT, DEALER REPLACED TWO ALLEGEDLY BAD SENSORS WHILE ONLY ONE BAD ONE WAS IDENTIFIED AS BAD BY DISCOUNT TIRE. WHILE ALL TPMS APPEARED TO BE READING AFTER THIS REPAIR, RIGHT REAR OUTER TPMS WAS READING A STEADY 68 PSI WHILE ALL OTHER TIRES STARTED OFF LOWER AND INCREASED APPROPRIATELY AS TIRES HEATED UP WITH DRIVING, THIS SENSOR READING DID NOT CHANGE. DUE TO CROSSED READINGS ON FRONT, RIGHT FRONT TIRE WAS INDICATING LOW PRESSURE WHILE PROSPEROUS INFLATED, AND LEFT FRONT WENT FLAT, DUE TO INCORRECT TPMS SENSOR READINGS, STRANDING VEHICLE UNTIL IT COULD BE REPLACED AND TAKEN TO SHOP. CONSIDER CHRYSLER RECALL P62 ... ALSO DEALER NOW CLAIMS THAT INNER AND OUTER TIRES USE THE SAME STPMS SENSORS, WHEN OTHER HAVE REPORTED THAT THE INNER AND OUTER TIRES ON THE DUALLY USE DIFFERENT SENSORS.. BUILD DATE 10/2014 .... LOOKS LIKE YOU. NEEDED TO RECALL A BROADER RANGE OF DUALLY THAN JUST THE CHASSIS CAB FOR TPMS DOR 2015'S UNDER P62 I AM AT DEALER AGAIN, AS THEY BUMBLE THEIR WAY AROUND FIXING THE TPMS AND ATTEMPTING TO ALSO UPDATE THE RADIO SOFTWARE FROM 15.17.5 TO 18.45.01
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394482February 3, 2021
ELECTRICAL SYSTEM
BATTERY DRAIN. BOUGHT SEVERAL BATTERIES OVER THE PAST 4 YEARS AND EACH BATTERY WILL LAST 2 MONTHS AFTER THAT I WOULD HAVE TO START THE TRUCK UP EVERY OTHER DAY, SO THE BATTERY WOULDN' T GO DEAD. .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390819January 30, 2021
FUEL/PROPULSION SYSTEM
I BOUGHT MY TRUCK JUST OVER A MONTH AGO AND WAS TOLD I HAD TO ADD LUBRICANT TO MY FUEL IN ORDER TO KEEP MY FUEL PUMP FROM BLOWING UP, AS WELL AS ONLY PUT IN 'GOOD DIESEL.' I KNOW DIESEL CAN CHANGE FROM ONE GAS STATION TO ANOTHER, BUT TO ADD A LUBRICANT IN ORDER TO KEEP MY FUEL PUMP FROM BLOWING UP ON AND BRAND NEW $80000 TRUCK! ALL BECAUSE OF THE CP4 THAT RAM DECIDED TO USE FOR TWO YEARS, THEN WENT BACK TO THE CP3 IN 2021. THOUSANDS OF PEOPLE HAVE HAVING THEIR PUMPS BLOW UP IN THE FIRST 10000 MILES, BEING LEFT STRANDED FOR MONTHS BECAUSE THEY HAVE TO REDO THE ENTIRE FUEL SYSTEM AT A PRICE TAG OF $17000. I HAVE HAD SURGING ISSUES THAT ARE MAKING ME NERVOUS TO THE POINT THAT I'M WILLING TO TAKE A $10000 LOSS ON MY TRUCK AND TRADE IT IN FOR A DIFFERENT ONE. I DON'T WANT TO BE LEFT STRANDED ON THE WAY TO WORK ONE DAY BECAUSE FCA DOESN'T WANT TO RECOGNIZE THEY PUT IN A DEFECTIVE PART THAT IS CAUSE CATASTROPHIC FAILURE AND LEAVING US CONSUMER OUT OF A VEHICLE FOR MONTHS. THIS HAS TO CHANGE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390442January 28, 2021
ENGINE
WHILE DRIVING AT HIGHWAY SPEED A ROD CAME THROUGH THE ENGINE BLOCK. I WAS FORTUNATE I WAS ABLE TO COAST TO THE SHOULDER OF THE HIGHWAY BEFORE COMING TO A COMPLETE STOP. I WAS TOWING A TRAILER. THE ENGINE GAVE NO INDICATION ANYTHING WAS WRONG. THE ONLY NOTABLE THING WAS THE LOST OF FUEL MILEAGE THAT BEGIN TO DECREASE EARLIER IN THE DAY. THE RAM ENGINEERING DEPARTMENT IS HOLDING UP THE DEALER FROM REPAIRING THE ENGINE. THEY ALSO HAVE ANOTHER THERE WITH A SIMILAR ISSUE. THEY CAN'T PROVIDE A TIMEFRAME ON WHEN THE REPAIR WILL BE DONE. NO RENTAL OR LOANER VEHICLE IS GIVEN. THIS IS MY WORK TRUCK AND NO INCOME WHILE THE TRUCK IS DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389489January 22, 2021
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
MY BRAND NEW 2021 RAM 3500 LIMITED LONGHORN, SUDDENLY STOPPED RUNNING AT AROUND 70 MILES. THIS HAPPENED ON I-84 BETWEEN CALDWELL, ID AND BAKER CITY, OR ON 19 JAN 2021 AROUND 9:00PM. ROADSIDE FAILED TWICE AT GETTING US TOWED TO SAFETY. THE 1ST TOWING COMPANY CALLED TO SAY HE DECLINED THE SERVICE AND WAS SURPRISED THAT THEY BOOKED HIM ANYWAY. THE 2ND ONE INFORMED US THEY HAD TO DECLINE THE SERVICE BECAUSE ROADSIDE ASSISTANCE WOULD NOT PAY A FAIR PRICE. BY THEN WE, THE TRUCK, AND OUR TRAILER WAITED ON THE INTERSTATE FOR 4 HOURS IN PITCH DARK AND VERY COLD WEATHER. WE WERE ABLE TO FIND AND PAY A TOWING COMPANY OURSELVES. THE DEALERSHIP INVESTIGATED THE NEXT DAY AND INFORMED US THE VEHICLE STOPPED BECAUSE IT WAS OUT OF FUEL. THE FLOAT OR THE PART THAT DETECTS FUEL LEVEL WAS STUCK IN BETWEEN WIRES OF THE FUEL PUMP. THE DEALERSHIP APPARENTLY DID NOT PUT FUEL ON THE CAR AND WE DID NOT NOTICE BECAUSE THE CAR WAS INDICATING A FULL TANK. THE CAR ALSO DID NOT DIAGNOSE THE PROBLEM PROPERLY, INDICATING "DEF FAULT" BEFORE IT DIED. I AM CONCERNED ABOUT THE SAFETY OF RAM VEHICLES AND THEIR SERVICES. A RAM 3500'S PURPOSE IS TO TOW HEAVY TRAILERS AND EXPECTED TO BE REALIABLE IN EXTREME ROAD CONDITIONS. THE BRAND NEW ONE WE BOUGHT COSTS $80,000+ AND IS THEIR HIGH END TRIM. HOWEVER THE CAR COMPANY AND/OR THEIR DEALERSHIP SEEM TO THINK THAT MISTAKES LIKE THIS ARE ACCEPTABLE/EXPECTED EVEN THOUGH THEY HAVE HIGH POTENTIAL TO LEAD TO ACCIDENTS. THEY REFUSED TO TAKE THE CAR BACK BECAUSE IT WOULD CAUSE THEM TO LOSE MONEY AND I AM BOUND BY THE CONTRACT. ACCORDING TO THE LEMON LAW, THE CAR NEEDS TO BREAK DOWN TWICE BEFORE I CAN BE PROTECTED. THE CULTURE OF ACCEPTING LOW STANDARDS, ZERO CULPABILITY, INADEQUATE QUALITY CONTROL SYSTEMS, AND INCOMPETENT ROADSIDE ASSISTANCE ARE A DANGEROUS COMBINATION THAT COULD LEAD TO LOSS OF LIVES AND TRAFFIC INCONVENIENCES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388871January 19, 2021
STEERING
THE ADJUSTER ON MY DRAGLINK WAS LOOSE AND THE NUTS WERE WELDED TO THE ADJUSTER AND I WAS TOLD THIS WAS A TEMPOARY REPAIR. TODAY I CONTACTED RAM ABOUT A PERMANENT REPAIR FOR MY TRUCK AND WAS INFORMED THAT WEDING WAS A PERMANENT FIX. HOW CAN YOU ALLOW THIS. MY FRONT END IS NO LONGER ADJUSTABLE AND NOW I AM FORCED TO GO TO DEALER FOR FRONT END WORK INDEPENDENT SHOPS DO NOT WANT THE LIBIALTY. WELDING NUTS AND CUTTING THEM LOOSE WEAKENS THE METAL ARE YOU REQUIRING WELDING CERTIFICATION FOR REPAIRS. THIS REPAIR IS NOT SATISFACTORY PLEASE ADVISE THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388555January 17, 2021
STRUCTURE:BODY
EXCESSIVE HOOD FLUTTER/MOVEMENT/ AS IF HOOD BECAME UNSECURED DURING HIGHWAY OPERATION. PULLED OVER ON SEVERAL OCCASIONS TO ENSURE HOOD DIDN'T BECOME UNMATCHED. ONLY A MATTER OF TIME BEFORE A SERIOUS ACCIDENT WHERE HOOD OPENS AT HIGHWAY SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387110January 8, 2021
FUEL/PROPULSION SYSTEM
I PURCHASED MY 2019 RAM 3500 BACK IN NOV 2019 AND I AM VERY CONCERNED ABOUT MY FAMILY SAFETY SINCE MY TRUCK HAS CP4 PUMP THAT KNOWN TO FAIL THAT LEADS TO 10-20K IN REPAIR EVENTUALLY WILL FAIL IN THE MIDDLE OF HIGHWAY WITH OUR 40FT CAMPER, THOSE SCENARIOS WILL I THINK LEADS TO MY FAMILY TO ACCIDENT THAT ALL THE SUDDEN THE TRUCK LOSS THE POWER AND NOT ONLY WILL IMPACT MY FAMILY ALSO SOMEONE ELSE IN THE HIGHWAY. PLEASE INVESTIGATE THIS MATTER AND RECALL MY TRUCK TO HAVE THE CP4 PUMP REPLACE WITH RELIABLE ONE SO THAT WAY WHEN WE DO TRAVEL MY FAMILY AND EVERYONE WILL BE SAVE , THANK YOU FOR YOUR TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387137January 8, 2021
STEERING
WHILE DESCENDING A MOUNTAIN PASS, TRAVELLING AT 75 MPH, PULLING A 20' ENCLOSED CAR TRAILER, MESSAGE IN CLUSTER SAID "POWER STEERING UNAVAILABLE" AND THE POWER STEERING WAS GONE. PULLED OVER, CHECKED FOR LEAKS, BLOWN FUSE, AND BELT CONDITION AND FOUND NO ISSUES. RESTARTED VEHICLE AND IT FUNCTIONED FOR ABOUT 3 SECONDS AND QUIT AND DISPLAYED THE MESSAGE AGAIN. VEHICLE HAS APPROXIMATELY 3,200 MILES ON IT. TOOK VEHICLE TO DEALERSHIP ON 12/18/2020, HAVE MADE NUMEROUS CALLS TO RAM CUSTOMER SERVICE, AND THE BEST INFORMATION THEY CAN GIVE ME IS THAT THE PART WILL BE AVAILABLE ON 1/18/2021. I AM ON VACATION 2,000 MILES FROM HOME AND STRANDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387018January 7, 2021
ENGINE, FUEL/PROPULSION SYSTEM
FOR THANKSGIVING I WAS DRIVING HOME FROM A TRIP TO CALIFORNIA ABOUT 800 MILES AWAY FROM HOME, ON A MERGING LANE I STEPPED ON THE GAS TO CLEAR LANE FOR A EMERGING SEMI TRAILER I WAS TRAVELING AROUND 65 MPH AS I DID THAT I GOT A WARNING MESSAGE ON MY DASHBOARD TO SERVICE EXHAUST SYSTEM THEN LOST ALL POWER FROM MY VEHICLE FROM 65 TO 35 ON INTERSTATE 5 A DRASTICALLY SLOWDOWN CAUSING THE CARS BEHIND ME TO CRASH. I PULL TO THE SHOULDER AND MY TRUCK JUST DIED WOULD NOT START HAD IT TOWED TO CLOSEST DEALER NEXT MORNING. HAD TO SLEEP WITH MY NEW BORN IN THE COLD TRUCK. ONCE AT DEALER I WAS TOLD THE CP4 OR HIGH FLOW PRESSURE PUMP HAD FAIL AND THE COMPLETE FUEL SYSTEM NEEDED REPLACED. THE ESTIMATE WAS FOR $20,000 BUT MY INSURANCE COVER $13,000 OF THE BILL THE REST I HAD TO BORROW FROM FRIENDS AND FAMILY. SERVICE ADVISOR SAID THIS IS A VERY COMMON PROBLEM ON ALL NEW RAMS. IF IT'S SO COMMON WHY NOT FIX THE ISSUE MY WHOLE FAMILY WAS OUT IN DANGER THAT NIGHT AND ALSO WAS EXPENSIVE. THE ISSUE IS FIX FOR NOW BUT IS A MATTER OF TIME BEFORE IT HAPPENS AGAIN
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11387099January 7, 2021
ENGINE, FUEL/PROPULSION SYSTEM
THE 2019 TO 2020 MODEL YEAR RAM 2500 HEAVY DUTY EQUIPPED WITH A 6.7L CUMMINS DIESEL ENGINE HAS A MAJOR SAFETY ISSUE THAT COULD CAUSE A STALL AND INCREASE THE RISK OF A CRASH. THE BOSCH CP4.2 FUEL INJECTION PUMP HAS A VERY HIGH RATE OF SUDDEN FAILURE LEADING TO IMMEDIATE STOPPAGE ON THE ENGINE AND ENGINE BRAKING SYSTEM. THE PUMP DESTROYS ITSELF AND TAKES OUT THE REST OF THE ENTIRE FUEL SYSTEM LEADING TO REPAIRS IN THE $20,000 USD RANGE. FCA & RAM HAVE ATTEMPTED TO REVISE THE PUMP IN LATE (JULY) 2020 TO SOLVE THE ISSUE BUT THE FAILURES KEEP OCCURRING. FOR THE 2021 MODEL YEAR, FCA & RAM HAVE CHANGED THE PUMP ENTIRELY AND REVERTED BACK TO USING AN OLDER, SAFER, MORE RELIABLE DESIGN. NO PUBLIC ANNOUNCEMENTS OF NEITHER THE PUMP REVISION IN 2020, NOR THE PUMP CHANGE IN 2021 HAVE BEEN MADE. THE ISSUE IS SO PREVALENT THAT THE REPLACEMENT PUMPS AND REPAIRS GENERALLY HAVE A 30-90 DAY WAIT PERIOD WHERE THE CUSTOMER IS WITHOUT THE PRIMARY VEHICLE. THIS PROBLEM IS A SUBSTANTIATED SAFETY RISK. ACCORDING TO A TEXAS JUDGE IN A BOSCH CP4.2 LAWSUIT, WHEN ANOTHER AUTOMAKER, GM TRIED TO DISMISS THE CASE SAYING THE PUMP FAILURE IS NOT A SAFETY ISSUE, THE COURT RESPONDED: "THE WORST CASE SCENARIO OF A TRUCK SPONTANEOUSLY STALLING AT HIGH SPEEDS IS NOT A MERE INCONVENIENCE. NOR IS IT A MERE INCONVENIENCE TO SPEND BETWEEN $8,000 TO $20,000 ON REPAIRS TO MAKE THE TRUCKS FIT FOR THEIR ORDINARY PURPOSE. THE COURT REJECTS GM'S SUGGESTION THAT THE RISK OF SPONTANEOUS ENGINE FAILURE WHILE DRIVING IS NOT, AS A MATTER OF LAW, UNREASONABLY DANGEROUS, DEPRIVING THE VEHICLES OF FITNESS FOR THEIR PURPOSE OF TRANSPORTATION.". TOYOTA AGREES: "IF A VEHICLE STALL OCCURS WHILE DRIVING AT HIGHER SPEEDS, THIS COULD INCREASE THE RISK OF A CRASH". FCA & RAM HAVE REMEDIED THE SITUATION FOR THE 2021 MODEL YEAR HOWEVER, THE 2019 AND 2020 OWNERS ARE STILL AT RISK. THE NHTSA NEEDS TO FORCE FCA TO RECALL THESE TRUCKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386755January 6, 2021
FUEL/PROPULSION SYSTEM
THE 2019 TO 2020 MODEL YEAR RAM 2500 HEAVY DUTY EQUIPPED WITH A 6.7L CUMMINS DIESEL ENGINE HAS A MAJOR SAFETY ISSUE THAT COULD CAUSE A STALL AND INCREASE THE RISK OF A CRASH. THE BOSCH CP4.2 FUEL INJECTION PUMP HAS A VERY HIGH RATE OF SUDDEN FAILURE LEADING TO IMMEDIATE STOPPAGE ON THE ENGINE AND ENGINE BRAKING SYSTEM. THE PUMP DESTROYS ITSELF AND TAKES OUT THE REST OF THE ENTIRE FUEL SYSTEM LEADING TO REPAIRS IN THE $20,000 USD RANGE. FCA & RAM HAVE ATTEMPTED TO REVISE THE PUMP IN LATE (JULY) 2020 TO SOLVE THE ISSUE BUT THE FAILURES KEEP OCCURRING. FOR THE 2021 MODEL YEAR, FCA & RAM HAVE CHANGED THE PUMP ENTIRELY AND REVERTED BACK TO USING AN OLDER, SAFER, MORE RELIABLE DESIGN. NO PUBLIC ANNOUNCEMENTS OF NEITHER THE PUMP REVISION IN 2020, NOR THE PUMP CHANGE IN 2021 HAVE BEEN MADE. THE ISSUE IS SO PREVALENT THAT THE REPLACEMENT PUMPS AND REPAIRS GENERALLY HAVE A 30-90 DAY WAIT PERIOD WHERE THE CUSTOMER IS WITHOUT THE PRIMARY VEHICLE. THIS PROBLEM IS A SUBSTANTIATED SAFETY RISK. ACCORDING TO A TEXAS JUDGE IN A BOSCH CP4.2 LAWSUIT, WHEN ANOTHER AUTOMAKER, GM TRIED TO DISMISS THE CASE SAYING THE PUMP FAILURE IS NOT A SAFETY ISSUE, THE COURT RESPONDED: "THE WORST CASE SCENARIO OF A TRUCK SPONTANEOUSLY STALLING AT HIGH SPEEDS IS NOT A MERE INCONVENIENCE. NOR IS IT A MERE INCONVENIENCE TO SPEND BETWEEN $8,000 TO $20,000 ON REPAIRS TO MAKE THE TRUCKS FIT FOR THEIR ORDINARY PURPOSE. THE COURT REJECTS GM'S SUGGESTION THAT THE RISK OF SPONTANEOUS ENGINE FAILURE WHILE DRIVING IS NOT, AS A MATTER OF LAW, UNREASONABLY DANGEROUS, DEPRIVING THE VEHICLES OF FITNESS FOR THEIR PURPOSE OF TRANSPORTATION.". TOYOTA AGREES: "IF A VEHICLE STALL OCCURS WHILE DRIVING AT HIGHER SPEEDS, THIS COULD INCREASE THE RISK OF A CRASH". FCA & RAM HAVE REMEDIED THE SITUATION FOR THE 2021 MODEL YEAR HOWEVER, THE 2019 AND 2020 OWNERS ARE STILL AT RISK. THE NHTSA NEEDS TO FORCE FCA TO RECALL THESE TRUCKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386651January 5, 2021
POWER TRAIN, ENGINE AND ENGINE COOLING, EQUIPMENT
TL* THE CONTACT OWNS A 2017 RAM 3500. THE CONTACT RECEIVED NOTIFICATIONS OF NHTSA CAMPAIGN NUMBERS: 19V818000 (EQUIPMENT, ENGINE, AND ENGINE COOLING) AND 20V036000 (POWER TRAIN) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT CENTRAL VALLEY CHRYSLER JEEP DODGE RAM (4460 MCHENRY AVE, MODESTO, CA 95356) WAS CONTACTED AND HE WAS INFORMED THAT THE PARTS WOULD BE ORDERED. THE CONTACT STATED THAT THE DEALER RECENTLY INFORMED HIM THAT THE PARTS WERE ON BACK-ORDER. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. ## VIN PASSED ## RAM 2017 ##
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386681January 5, 2021
ENGINE, FUEL/PROPULSION SYSTEM
THE 2019 TO 2020 MODEL YEAR RAM 2500 HEAVY DUTY EQUIPPED WITH A 6.7L CUMMINS DIESEL ENGINE HAS A SAFETY ISSUE THAT COULD CAUSE A STALL AND INCREASE THE RISK OF A CRASH. THE BOSCH CP4.2 FUEL INJECTION PUMP HAS A VERY HIGH RATE OF SUDDEN FAILURE LEADING TO IMMEDIATE STOPPAGE ON THE ENGINE AND ENGINE BRAKING SYSTEM.THE PUMP DESTROYS ITSELF AND TAKES OUT THE REST OF THE ENTIRE FUEL SYSTEM LEADING TO REPAIRS IN THE $15,000-20,000 USD RANGE. FCA & RAM HAVE ATTEMPTED TO REVISE THE PUMP IN LATE (JULY) 2020 TO SOLVE THE ISSUE BUT THE FAILURES KEEP OCCURRING. FOR THE 2021 MODEL YEAR, FCA & RAM HAVE SWITCHED BACK THE PUMP ENTIRELY AND REVERTED BACK TO USING AN OLDER, SAFER, MORE RELIABLE DESIGN CP3. NO PUBLIC ANNOUNCEMENTS OF NEITHER THE PUMP REVISION IN 2020, NOR THE PUMP CHANGE IN 2021 HAVE BEEN MADE. THE ISSUE IS SO PREVALENT THAT THE REPLACEMENT PUMPS AND REPAIRS GENERALLY HAVE A 30-90 DAY WAIT PERIOD WHERE THE CUSTOMER IS WITHOUT THE PRIMARY VEHICLE. THIS PROBLEM IS A SUBSTANTIATED SAFETY RISK. ACCORDING TO A TEXAS JUDGE IN A BOSCH CP4.2 LAWSUIT, WHEN ANOTHER AUTOMAKER, GM TRIED TO DISMISS THE CASE SAYING THE PUMP FAILURE IS NOT A SAFETY ISSUE, THE COURT RESPONDED: "THE WORST CASE SCENARIO OF A TRUCK SPONTANEOUSLY STALLING AT HIGH SPEEDS IS NOT A MERE INCONVENIENCE. NOR IS IT A MERE INCONVENIENCE TO SPEND BETWEEN $8,000 TO $20,000 ON REPAIRS TO MAKE THE TRUCKS FIT FOR THEIR ORDINARY PURPOSE. THE COURT REJECTS GM'S SUGGESTION THAT THE RISK OF SPONTANEOUS ENGINE FAILURE WHILE DRIVING IS NOT, AS A MATTER OF LAW, UNREASONABLY DANGEROUS, DEPRIVING THE VEHICLES OF FITNESS FOR THEIR PURPOSE OF TRANSPORTATION.". TOYOTA AGREES: "IF A VEHICLE STALL OCCURS WHILE DRIVING AT HIGHER SPEEDS, THIS COULD INCREASE THE RISK OF A CRASH". FCA & RAM HAVE REMEDIED THE SITUATION FOR THE 2021 MODEL YEAR HOWEVER, THE 2019 AND 2020 OWNERS ARE STILL AT RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386063January 2, 2021
SERVICE BRAKES, ENGINE, FUEL/PROPULSION SYSTEM
MY TRUCK IS EQUIPPED WITH A DEFECTIVE CP4 INJECTION PUMP. IT'S BEEN CHANGED TWICE SINCE MY TRUCK WAS BUILT, ONCE IN 2020 AND AGAIN IN 2021 TO A DIFFERENT MODEL. RAM HAS HAD MANY COSTLY AND DANGEROUS FAILURES WITH THESE PUMPS. I HAVE NOT YET HAD A FAILURE. HOWEVER IT'S ONLY A MATTER OF TIME. WHEN A PUMP FAILS IT HAPPENS SUDDENLY AND NOT ONLY DOES IT WIPE OUT THE ENTIRE FUEL SYSTEM AND SOMETIMES THE ENGINE, IT CAUSES YOUR ENGINE TO STALL. THIS CAUSES LACK OF POWER STEERING AND NO BRAKES. MY 3500 IS BUILT TO TOW HEAVY TRAILERS AND IN A SITUATION WITH HEAVY TRAFFIC OF A STEEP GRADE SUDDEN LOSE OF BRAKES COULD BE DISASTROUS, ESPECIALLY TOWING A CAMPER WITH MY FAMILY ABOARD. RAM KNOWS OF THIS PROBLEM AND MADE A QUICK REVISION OF THE PUMP IN 2020 AND DITCHED IT ALTOGETHER IN 2021 FOR A DIFFERENT PUMP. THERE NEEDS TO BE A RECALL ON THESE 2019 FIRST MODEL TRUCKS WITH THE KNOWN DEFECTIVE AND DANGEROUS CP4 INJECTION PUMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386132January 2, 2021
FUEL/PROPULSION SYSTEM
THE 2019 TO 2020 MODEL YEAR RAM 2500 HEAVY DUTY EQUIPPED WITH A 6.7L CUMMINS DIESEL ENGINE HAS A MAJOR SAFETY ISSUE THAT COULD CAUSE A STALL AND INCREASE THE RISK OF A CRASH. THE BOSCH CP4.2 FUEL INJECTION PUMP HAS A VERY HIGH RATE OF SUDDEN FAILURE LEADING TO IMMEDIATE STOPPAGE ON THE ENGINE AND ENGINE BRAKING SYSTEM. THE PUMP DESTROYS ITSELF AND TAKES OUT THE REST OF THE ENTIRE FUEL SYSTEM LEADING TO REPAIRS IN THE $20,000 USD RANGE. FCA & RAM HAVE ATTEMPTED TO REVISE THE PUMP IN LATE (JULY) 2020 TO SOLVE THE ISSUE BUT THE FAILURES KEEP OCCURRING. FOR THE 2021 MODEL YEAR, FCA & RAM HAVE CHANGED THE PUMP ENTIRELY AND REVERTED BACK TO USING AN OLDER, SAFER, MORE RELIABLE DESIGN. NO PUBLIC ANNOUNCEMENTS OF NEITHER THE PUMP REVISION IN 2020, NOR THE PUMP CHANGE IN 2021 HAVE BEEN MADE. THE ISSUE IS SO PREVALENT THAT THE REPLACEMENT PUMPS AND REPAIRS GENERALLY HAVE A 30-90 DAY WAIT PERIOD WHERE THE CUSTOMER IS WITHOUT THE PRIMARY VEHICLE. THIS PROBLEM IS A SUBSTANTIATED SAFETY RISK. ACCORDING TO A TEXAS JUDGE IN A BOSCH CP4.2 LAWSUIT, WHEN ANOTHER AUTOMAKER, GM TRIED TO DISMISS THE CASE SAYING THE PUMP FAILURE IS NOT A SAFETY ISSUE, THE COURT RESPONDED: "THE WORST CASE SCENARIO OF A TRUCK SPONTANEOUSLY STALLING AT HIGH SPEEDS IS NOT A MERE INCONVENIENCE. NOR IS IT A MERE INCONVENIENCE TO SPEND BETWEEN $8,000 TO $20,000 ON REPAIRS TO MAKE THE TRUCKS FIT FOR THEIR ORDINARY PURPOSE. THE COURT REJECTS GM'S SUGGESTION THAT THE RISK OF SPONTANEOUS ENGINE FAILURE WHILE DRIVING IS NOT, AS A MATTER OF LAW, UNREASONABLY DANGEROUS, DEPRIVING THE VEHICLES OF FITNESS FOR THEIR PURPOSE OF TRANSPORTATION.". TOYOTA AGREES: "IF A VEHICLE STALL OCCURS WHILE DRIVING AT HIGHER SPEEDS, THIS COULD INCREASE THE RISK OF A CRASH". FCA & RAM HAVE REMEDIED THE SITUATION FOR THE 2021 MODEL YEAR HOWEVER, THE 2019 AND 2020 OWNERS ARE STILL AT RISK. THE NHTSA NEEDS TO FORCE FCA TO RECALL THESE TRUCKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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