Ram 3500 Complaints

372 consumer complaints on file.

#11469088June 13, 2022
POWER TRAIN
After vehicle is in reverse and you press the brake. When you move the shifter to park and then release your foot from the brake, the truck moves backwards about 5 inches. It acts like its still in reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462482April 27, 2022
ELECTRICAL SYSTEM, ENGINE
Our vehicle was involved in a total loss fire from the engine compartment while driving. We were driving the unit and noticed smoke, when we were merging to pull of the road flames started coming up and we immediately exited the vehicle and had to run, because it started popping. We were lucky to escape unharmed physically, but the situation could have been much worse. There were no indications or lights warning of engine failure or fire. This occurred on September 2, 2021. At this point in time there were no recalls on the vehicle. When we contacted Stellantis to report the incident, they concluded their investigation they denied responsibility. A few months after the fact we received notice of the recall. To date we have not been reimbursed for the loss of the vehicle, our personal belongings in the vehicle, and the loss of income from no longer having the vehicle. Our insurance company, Stellantis, etc all inspected the unit related to the claim and confirmed the fire began in the engine compartment.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11457648March 21, 2022
POWER TRAIN
The transmission’s light came on saying that it was heated. I parked as soon as possible and that’s when the flames were coming out of the hood. I did burned my hands trying to put out the fire with 3 fire extinguishers. I did not want my truck to burn. Now, the dealer is trying to say that they can’t get a conclusion of what started the fire. The truck smells like burned transmission fluid. I sent pictures of the truck to the dealer. There is a recall in February 2020 with the same problem that I had with my 2021 Ram. Prior to this incident, the truck did not have any warnings or lights on.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11456297March 11, 2022
ELECTRICAL SYSTEM, ENGINE
My truck had around 230 miles on it and I experienced a thumping noise from the engine compartment. The thumping disappears once the truck reaches operating temperature and the EGR valve opens. Dodge claims they have no idea what the cause is. Additionally, there is an electrical draw. I have to jump start my truck every morning. The claim it is the amplifier. I pulled the fuse overnight and still had to jump start the following morning. I’m getting the run around.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453203February 21, 2022
EXTERIOR LIGHTING
Uconnect 12” Screen Blinds Driver With Full Brightness in Reverse. There is a software issue with the Uconnect 12” screen in RAM trucks. The issue arises in dark unlit areas when the truck is put in reverse, the Uconnect 12” screen is automatically switched to full brightness, resulting in blinding the driver so the side rear view mirrors become useless. There is no way for the driver to override this max brightness when in reverse. The Uconnect 12” screen should maintain its current level of brightness when the driver places the truck in reverse and not default to max brightness. In urban areas this may not be as significant issue as it is in rural areas. Many times, I have had to throw a heavy blanket, jacket, or sweatshirt over the screen so I would not be blinded by its increase to max brightness when putting the truck in reverse. This issue is made significantly worse when trying to back a 30’ trailer in the dark and can no longer see anything from the side view mirrors due to the max brightness of the Uconnect 12” screen blinding me. This is similar to passing a car with their bright lights on, but they sit there until you take the truck out of reverse. This Uconnect 5 12” screen seems to be significantly brighter than the Uconnect 4 screen in my previous vehicle. This is a safety issue as it temporarily blinds the driver when in reverse and has already caused damage to one trailer. The Uconnect 12” should maintain the current level of brightness and not go to max brightness when the truck is put in reverse. Please make this a priority request for the next software release of the Uconnect 12”. Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445820January 1, 2022
UNKNOWN OR OTHER
On 1 Jan 2022 after driving from Washougal WA to Vancouver WA, I noticed after stopping for food that my front driver-side tire was near completely flat. Upon checking the dash information screen and cycling to the tire pressure screen, it reflected that my front drivers side tire was at 15 PSI, while the other 5 tires (dually) were at the proper pressures. The problem is that the TPMS did not, nor continues to not display a low pressure warning AT ALL, despite the vehicle being aware of the low measured pressure. This vehicle is brand new, with less than 7000 miles on the odometer. I tow heavy loads, and without a doubt the tire was well below proper pressure for at least 20 miles of driving; the only way I discovered was by noticing the tire after stopping. The tire pressure screen confirmed what I saw, but zero warnings were displayed (low tire pressure, TPMS light, service message, etc) as all TPMS cars/trucks I have driven over 25 years have done. This is a huge safety issue, and deserves significant attention as this situation could have resulted in a major accident. The vehicle is 100% stock with zero modifications. I have included pictures to support the facts above. The vehicle is also in the “failed state” should your agency wish to examine and confirm. This could very well result in a large scale safety recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443717December 14, 2021
POWER TRAIN
My vehicle came with 4X4 gear box shift on the floor. I could not get it to move into neutral or 4 low gear. I hardly drove in so it was no big deal so one day I pulled up the boot around the shift and there was a screw blocking the forward movement. It was the same screw that mount the plastic around the shift, after removing it I was able to get all the gears. The danger in that screw could have put me at risk by locking me into a gear and only staying there. The only reason I discovered this was I changed out my vinyl for carpet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437405October 19, 2021
FUEL/PROPULSION SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
Brand new truck (226 miles) STOPPED RUNNING on Interstate 90 in Montana. Very dangerous situation, although was able to pull to side of interstate and was able to tow truck to Butte Montana and no one was injured. Nonetheless, had this occurred in rural area, snowy mountain passes, pulling livestock trailer etc (purpose for which truck is intended), could have easily been life threatening. Understand this may be the same fuel pump issue affecting many others. Should be recalled immediately. No warning, truck just went from 75 mph to zero in very rapid fashion. Please help put a stop to this asap. Extremely dangerous in winter and rural situation, and pulling livestock or other trailers, goose neck and 5th wheel. Happy to provide more info or answer questions. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433376September 17, 2021
STEERING
Power steering comes and goes. They can’t get a part for 45 days minimum. Pretty much give them 60,000 dollars and they could care less
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431546September 2, 2021
STRUCTURE:BODY
The tailgate opened without command. Was pulling a 5th wheel at the time and when the first turn onto the hwy the tailgate contacted the trailer and caused the stability light to illuminate on the warning panel. This is a safety hazard for obvious load securing reasons and also create a hazard on hwy while trying to stop any further damage to trailer. The manufacture sent a representative to inspect the tailgate and determined that it did not open by itself. Rather absurd since that particular 5th wheel cant be hooked up without closing the tail gate. I submit this report since the particular combination of options on my truck may have caused the uncommanded tailgate opening. I am sure that other reports will start to come in on this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429264August 16, 2021
WHEELS
The contact owns a 2021 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V398000 (Wheels) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389489January 22, 2021
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
MY BRAND NEW 2021 RAM 3500 LIMITED LONGHORN, SUDDENLY STOPPED RUNNING AT AROUND 70 MILES. THIS HAPPENED ON I-84 BETWEEN CALDWELL, ID AND BAKER CITY, OR ON 19 JAN 2021 AROUND 9:00PM. ROADSIDE FAILED TWICE AT GETTING US TOWED TO SAFETY. THE 1ST TOWING COMPANY CALLED TO SAY HE DECLINED THE SERVICE AND WAS SURPRISED THAT THEY BOOKED HIM ANYWAY. THE 2ND ONE INFORMED US THEY HAD TO DECLINE THE SERVICE BECAUSE ROADSIDE ASSISTANCE WOULD NOT PAY A FAIR PRICE. BY THEN WE, THE TRUCK, AND OUR TRAILER WAITED ON THE INTERSTATE FOR 4 HOURS IN PITCH DARK AND VERY COLD WEATHER. WE WERE ABLE TO FIND AND PAY A TOWING COMPANY OURSELVES. THE DEALERSHIP INVESTIGATED THE NEXT DAY AND INFORMED US THE VEHICLE STOPPED BECAUSE IT WAS OUT OF FUEL. THE FLOAT OR THE PART THAT DETECTS FUEL LEVEL WAS STUCK IN BETWEEN WIRES OF THE FUEL PUMP. THE DEALERSHIP APPARENTLY DID NOT PUT FUEL ON THE CAR AND WE DID NOT NOTICE BECAUSE THE CAR WAS INDICATING A FULL TANK. THE CAR ALSO DID NOT DIAGNOSE THE PROBLEM PROPERLY, INDICATING "DEF FAULT" BEFORE IT DIED. I AM CONCERNED ABOUT THE SAFETY OF RAM VEHICLES AND THEIR SERVICES. A RAM 3500'S PURPOSE IS TO TOW HEAVY TRAILERS AND EXPECTED TO BE REALIABLE IN EXTREME ROAD CONDITIONS. THE BRAND NEW ONE WE BOUGHT COSTS $80,000+ AND IS THEIR HIGH END TRIM. HOWEVER THE CAR COMPANY AND/OR THEIR DEALERSHIP SEEM TO THINK THAT MISTAKES LIKE THIS ARE ACCEPTABLE/EXPECTED EVEN THOUGH THEY HAVE HIGH POTENTIAL TO LEAD TO ACCIDENTS. THEY REFUSED TO TAKE THE CAR BACK BECAUSE IT WOULD CAUSE THEM TO LOSE MONEY AND I AM BOUND BY THE CONTRACT. ACCORDING TO THE LEMON LAW, THE CAR NEEDS TO BREAK DOWN TWICE BEFORE I CAN BE PROTECTED. THE CULTURE OF ACCEPTING LOW STANDARDS, ZERO CULPABILITY, INADEQUATE QUALITY CONTROL SYSTEMS, AND INCOMPETENT ROADSIDE ASSISTANCE ARE A DANGEROUS COMBINATION THAT COULD LEAD TO LOSS OF LIVES AND TRAFFIC INCONVENIENCES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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