Nissan Sentra Complaints

305 consumer complaints on file.

#11556015November 20, 2023
WHEELS
The contact owns a 2022 Nissan Sentra. The contact stated while driving 25 MPH, the front passenger’s side axle detached. There was no warning light illuminated. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the failure was due to a fractured axle and wheel bearing. The vehicle was not repaired. The manufacturer was made aware of the failure and determined that the vehicle was not under warranty. The failure mileage was 26,319.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555856November 18, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was traveling at about 40mph when my vehicle, with no traffic in sight, had the automatic emergency brake go off and reduced my speed to 32mph. My safety concern is what if this happens on the freeway or even while raining. if there was a car behind me what if it caused them to get road rage. ***dashcam video available***
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552577October 30, 2023
ELECTRICAL SYSTEM
The only window that is working properly in my car is the driver window. The other 3 sometimes work and sometimes will not roll down at all. On occasion it goes down but does not come back up or doesn't go back up but half way then stops. I have taken to the dealership twice and still it has not been fixed. Cannot really use the windows at this point as I may not be able to get them back up so definitely cannot leave car unattended in any parking lot or down in certain weather situations.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552029October 26, 2023
STRUCTURE:BODY
-Rear doors, at separate times, would not lock or unlock either by using the key fob or control located on driver's door. It is available for inspection. -Rear door(s) cannot be opened from the outside of the vehicle using electronic features. Small children, elderly, and handicapped persons' safety are compromised with this restricted access. -Both doors have had this occur at different times. The first occurrence was repaired by the dealership. The second occurrence has yet to be repaired. Therefore, the problem has been confirmed by the dealership. According to the dealership, the Controller-Lock and Actuator failed and was replaced. The part number is 82501-6LEOA. -The vehicle has not been inspected by the manufacturer, police, insurance representatives or others. -No warnings, messages, or other symptoms were observed. This problem first appeared in MAY 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551800October 25, 2023
ELECTRICAL SYSTEM
Front passenger and all rear windows intermittent will not operate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551744October 25, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SERVICE BRAKES
This has happened twice while driving down the road, 2021 Nissan Sentra AEB system locked up the brakes with nothing in front of vehicle to cause the system to be activated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551243October 22, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
I brought this car in January 2023 and the Forward Emergency Braking keeps popping on while driving. There are zero cars that were in front of me. This is the 4th time this has happened. With the last 2 incidents happening within the last 24hrs . 10/21/23 & 10/22/23. This is issue that may cause accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550730October 18, 2023
ENGINE
alternator pulley broke off while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550551October 18, 2023
UNKNOWN OR OTHER, STEERING
Nothing happened but my vehicle does experience shaking when driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550256October 16, 2023
POWER TRAIN
The first week of October my car making a terrible sound. My husband took it to South point Nissan Austin Tx. My brand new car needs a transmission It has trouble shifting gears, Making a loud “jet engine” sound. The dealer promised a loaner and never came through with it. I’m driving it as little as possible. Bumming rides and walking while I await a transmission replacement. Yes you are welcome to inspect No prior warning as I stated it’s a new car with 36,700 miles. I have warranty but this transmission is not safe Will replacement be any better?? It’s same transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550016October 15, 2023
TIRES:SIDEWALL, TIRES:TREAD/BELT, TIRES:TUBE
Kinergy [XXX] . My tire indicated low air in my passenger side rear tire. When I went to put air in the tire I noticed a huge bulge and or separation of the sidewall of the tire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548994October 9, 2023
SERVICE BRAKES, STEERING, FORWARD COLLISION AVOIDANCE: WARNINGS
Vehicles will slams on brakes as if it is trying to avoid something in front of the vehicle. This has randomly happened several times at different driving speeds. This has been reported to dealership with no resolution because they cannot duplicate. In addition, I have had the same serious recall involving the Tie Rod for my vehicle and there is no resolution. The dealership will tell you how serious the issue is and that there is stop sale on these vehicles to entice you to trade in the vehicle instead of trying to make it right with the consumer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547043September 28, 2023
SEAT BELTS:CRITICAL FASTENERS, SEAT BELTS, STEERING
The contact owned a 2021 Nissan Sentra. The contact stated that while his wife was driving at approximately 60 mph, the vehicle began to slide, hydroplane, and crash into a cement ditch drain. There were no warning lights illuminated. The passenger side seat belt failed to lock completely, and the occupant was thrown around in the vehicle. The occupant who was occupying the passenger side front seat was taken to the hospital, and it was confirmed that he sustained right elbow and air bag burns and lower intestines injuries. The air bag was deployed. A police report was filed. The vehicle was towed to a tow lot. The contact called the local dealer. The vehicle was taken to the local dealer, who test-drove the vehicle prior to the failure, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 23V581000 (steering). The vehicle was deemed a total loss by the insurance company. The failure mileage was approximately 43,177.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11546566September 26, 2023
STEERING
The contact owns a 2021 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was not yet available. The local dealer was contacted and determined that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546438September 25, 2023
STEERING
The contact's fiancée owns a 2022 Nissan Sentra. The contact stated while driving at various speeds and turning the steering wheel, the front end of the vehicle made an abnormal clicking sound. The contact stated that the failure had been recurring increasingly, and the front end of the vehicle was making an abnormally loud knocking sound while turning the steering wheel. The contact became aware of that the VIN was included in NHTSA Campaign Number: 23V581000 (Steering), which he related to the failure; however, the part to do the recall repair was not yet available. The dealer was notified of the failure and informed the contact that he would be charged a fee for a diagnostic test. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and advised the contact to stop driving the vehicle and to obtain a rental vehicle. The failure mileage was approximately 20,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546362September 25, 2023
STEERING, FORWARD COLLISION AVOIDANCE: WARNINGS
The electronic steering control unit stops working while driving. This is dangerous and a known problem. The parts are on back order because all available supply in US is depleted. Also the front sensors for safety turn off in the rain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545989September 22, 2023
STEERING
The contact owns a 2021 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545214September 18, 2023
ENGINE, SERVICE BRAKES, STEERING
I am writing to file a formal complaint against Koeppel Nissan regarding their refusal to service my vehicle for a factory safety recall (tie rod replacement) and additional services upon request such as; clogged drain(water inside car doors), wheel alignment, evaporator core leakage( water on back seat floor), tire rotation, water in spare wheel well & front door check strap repair. I believe it is imperative to bring this matter to your attention, as it poses a significant risk to public safety and may be in violation of the applicable regulations and guidelines. On September 18, 2023, I visited Koeppel Nissan in Jackson Heights Queens, NY for my scheduled appointment in order to address a safety recall on my vehicle. However, to my astonishment, the dealership's service department declined to service my vehicle, citing reasons that were neither reasonable nor justifiable. Upon explaining that I was being rushed due to time constraints and poorly serviced in the past, the dealership's staff in question displayed a dismissive and unprofessional attitude towards my concerns. Despite my insistence on the urgency of the safety recall, regrettably, the situation escalated to a point where I was asked to leave the premises without having my car serviced. Subsequently, I have preferably decided to no longer do business with this dealership in regards to servicing my vehicle and I wish to seek other alternative solutions at another car dealership location. It is my understanding that as a registered dealership, Koeppel Nissan has an obligation to promptly and adequately address safety recalls on the vehicles they have sold. This obligation is not only a matter of legal compliance but also a moral responsibility to ensure the safety and well-being of their customers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543835September 11, 2023
STEERING:LINKAGES:TIE ROD ASSEMBLY
The contact owns a 2021 Nissan Sentra. The contact stated while driving 30 MPH and pulling out of a parking lot on a leveled road surface, the vehicle hit a pothole, and upon attempting to make a turn, the vehicle made a popping sound and the front passenger's side wheel seized. The contact was able to pull to the side of the road. The contact stated that while a bystander was inspecting the front passenger's side wheel, a piece of the tie rod fell onto the ground. The vehicle was towed to an independent mechanic, where it was diagnosed that the tie rod had fractured. The vehicle was not repaired. The contact became aware that the VIN was included in NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was not yet available. The dealer and a second dealer, Kraft Nissan (3277 Mahan Dr, Tallahassee, FL 32308) were contacted. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 69,661.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543775September 11, 2023
STEERING
The contact owns a 2021 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the steering wheel started to shake. The power steering warning light and the collision warning light was illuminated. The vehicle was taken to the dealer however, the contact had not yet been informed of the diagnostic result. The contact was informed that the parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and confirmed that parts were not yet available. The contact was provided a case number. The failure mileage was approximately 40,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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