Nissan Murano Complaints

5,967 consumer complaints on file.

#11123710August 31, 2018
INTERIOR LIGHTING
NISSAN. CONSUMER WRITES IN REGARDS TO ISSUE WITH ILLUMINATING LIGHTS AROUND THE RADIO AND A/C. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123266August 29, 2018
ENGINE
I WAS TRAVELING DOWN THE INTERSTATE, GOING ABOUT 70 MPH. MY VEHICLE DIDN'T WANT TO RUN PROPERLY. I WAS UNAWARE OF THE ISSUE, I THOUGHT IT WOULD STRAIGHTEN UP AFTER A FEW MINUTES. WELL, MY CAR JUST SHUT DOWN. I WAS LUCKY I MADE IT TO THE SHOULDER OF THE HIGHWAY BEFORE AN ACCIDENT HAPPENED. I HAD IT TOWED TO THE SHOP IN THE TOWN I RESIDE IN. HE DIAGNOSED IT, AND SAID NISSAN MURANOS WERE KNOWN FOR THIS TO HAPPEN. HE PUT IT BACK TOGETHER, AS IT HAD SEPARATED. I DID SOME PERSONAL RESEARCH ON THE PROBLEM, AND SAW THERE WAS A RECALL CAMPAIGN FOR THE GENERATION 1 MURANOS (2003-2007), I THEN DID A VIN # CHECK, AND THERE WAS NO KNOWN RECALLS FOR MY VIN. I ALSO SAW DURING RESEARCH, THAT THERE WERE THOUSANDS OF VEHICLES RECALLED FOR THIS ISSUE. I REACHED OUT TO NISSAN CONSUMER AFFAIRS, THEY MADE ME AWARE THERE WAS NOTHING THAT COULD BE DONE DUE TO THE AGE AND MILEAGE OF THE VEHICLE. I THEN MADE THEM AWARE THIS WAS A BIG SAFETY HAZARD FOR MYSELF, AND OTHER MOTORISTS. THEY THEN TRANSFERRED THE CASE TO A REGIONAL CASE SPECIALIST. THE REGIONAL SPECIALIST, AGAIN, TOLD ME THERE WAS NOTHING THEY COULD DO. I THEN, EXPLAINED THE IMPORTANCE OF THIS PROBLEM. THE REGIONAL SPECIALIST THEN TRANSFERRED ME TO A SUPERVISOR. THE SUPERVISOR THEN CALLED ME BACK, AND TOLD ME YET AGAIN, THERE WAS NOTHING THAT COULD BE DONE. THIS IS JUST UNBELIEVABLE TO ME THAT JUST BECAUSE, BY POLICY, THEY WON'T COVER REPAIRS THAT COULD LEAD TO THE EXTENT OF TAKING SOMEONES LIFE. I HAVE TOLD THEM EVERYTHING I INCLUDED IN THIS REPORT. PLEASE ADVISE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123055August 28, 2018
SERVICE BRAKES, STEERING
NO MATTER WHAT REPAIRS I DO THE ABS WARNING LIGHT WILL NOT GO OFF. THE BREAKING FEELS OFF. I LEAK POWER STEERING FLUID AND HAVE HAD THE PUMP CHECKED. I CONSTANTLY FEEL THE STEERING TIGHTEN UP AND EVEN RANDOMLY RELAX CAUSING IN UNSAFE STEERING CONDITIONS. STEERING CAN TIGHTEN UP AND BECOME LOOSE AGAIN WHILE IN A PARKED POSITION, A VERY SLOW MOVING SPEED AND AT FREEWAY SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123070August 28, 2018
VISIBILITY/WIPER
SILVER BORDER AROUND SIDE AIR VENTS REFLECTS STRONGLY IN THE SIDE WINDOW AND OBSCURES THE VIEW IN THE SIDEVIEW MIRRORS. THIS IS A SAFETY ISSUE AS IT COULD OBSCURE THE VIEW OF A BICYCLE OR MOTORCYCLE AND A BLACK VENT BORDER SHOULD BE PROVIDED TO RESOLVE THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122738August 27, 2018
SERVICE BRAKES
THE BRAKE PEDAL GOES TO THE FLOOR FOR NO REASON. IT HAPPENS WHEN I AM DRIVING AT HIGHWAY OR LOCAL ROAD SPEED. I ATTEMPT TO STOP AND MY BRAKE PEDAL GOES RIGHT TO THE FLOOR AND THE CAR DOES NOT STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122859August 27, 2018
VISIBILITY/WIPER
DRIVING DOWN THE HIGHWAY WINDOWS CLOSED AC ON 65 MPH MODERATE TRAFFIC SUNROOF EXPLODED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122871August 27, 2018
POWER TRAIN
TRANSFEE CASE LEAK NOTED DURING 60K MILES. SUBURBAN NISSAN OF MI NEVER TOOK THE INITIATIVE TO REPLACE THE TRANSFER CASE. NISSAN REPLACED THE SEALS ONLY BASED ON MY COMPLAINT. THE LEAK OCCURRED AGAIN IN TRANSFER CASE AT 126K MILES. NOW THE DEALER IS RECOMMENDING THE REPLACEMENT OF SEALS ONLY. NISSAN REFUSED TO ACKNOWLEDGE ISSUE WITH THEIR GARBAGE DESIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122451August 26, 2018
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
WHILE DRIVING ON A CITY STREET CAR LOST CHARGE WOULD DRIVE VERY SLOWLY ABOUT 1 MILE PER HOUR. BRAKE AND BATTERY LIGHT CAME ON. HAVE ALREADY REPLACED BATTERY AND ALTERNATOR ABOUT A YEAR AGO BUT WHEN SAME THING HAPPENED TODAY. PER THE VIN MY CAR HAS NOT BEEN RECALLED. I'LL HAVE TO GET INVOICE FROM TIRE CHOICE TO SHOW WHAT I PAID FOR ALTERNATOR AND BATTERY. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122325August 25, 2018
SERVICE BRAKES, VEHICLE SPEED CONTROL
PURCHASED THE MURANO 5/15/2018. ALMOST IMMEDIATELY NOTICED A PROBLEM WITH BRAKING/ACCELERATION. THE PROBLEM OCCURS WHEN I START TO APPLY MY BRAKES TO SLOW DOWN THE ENGINE SEEMS TO REV UP CAUSING THE VEHICLE TO ACCELERATE FORWARD. THIS REQUIRES A NEED FOR ME TO SLAM ON THE BRAKES IN ORDER TO GET THE VEHICLE TO STOP AND GET IT BACK UNDER CONTROL. THE STRANGE THING IS THAT THIS OCCURS ONLY ABOUT 1/3 OF THE TIME. HOWEVER I FEEL THIS CREATES A MAJOR SAFETY HAZARD TO ME AND OTHERS AROUND ME ON THE HIGHWAY. I HAVE TAKEN THE VEHICLE TO MY LOCAL NISSAN DEALER ON ON 2 OCCASIONS TO HAVE THEM CHECK THIS OUT. UNFORTUNATELY THEY SAY NOTHING IS WRONG BUT THE MECHANIC SAYS HE KNOWS WHAT I AM TALKING ABOUT BECAUSE HE HAS EXPERIENCED IT BEFORE WITH OTHER VEHICLES. HE ALSO SAYS THERE ARE NO RECALLS FOR THAT ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121899August 23, 2018
FUEL/PROPULSION SYSTEM
I DRIVE A 2013 NISSAN MURANO SV AWD WITH JUST OVER 72,000 MILES. BEFORE YESTERDAY, I NEVER HAD ONE ISSUE WITH THE VEHICLE. IT HAS BEEN VERY RELIABLE. WHILE DRIVING MURANO ON 8/22/18 IT SUDDENLY WOULD BARELY ACCELERATE WHEN PRESSING ACCELERATOR ON A CITY STREET. THE MURANO WHO JERK AND THE SPEED WOULD ONLY INCREASE SLOWLY. THE RPM'S THOUGH WOULD JUMP OVER 6000. ONCE VEHICLE GOT UP TO SPEED IT WOULD STAY IF LEFT ON CRUISE CONTROL. IF I HAD TO STOP AT A LIGHT/SIGN PROBLEM WOULD START ALL OVER AGAIN. I WOULD NOT TAKE ON FREEWAY DURING RUSH HOUR STOP AND GO TRAFFIC, SO I DROVE 32 MILES HOME ON SURFACE STREETS. IT TOOK ME 2 HOURS AND I IRRITATED MANY OTHER DRIVERS BECAUSE MY MURANO WAS BEING SO ERRATIC. IF I TRIED TO ACCELERATE AFTER IDLING AT A STOP IT WOULD JERK AND BARELY ACCELERATE. IF I STOPPED AND TURNED OFF THE ENGINE AT A STOP AND THEN RESTART AND PUT IN A DRIVE ONCE LIGHT WAS GREEN, THEN THE CAR WOULD STILL ACCELERATE SLOWLY; HOWEVER, IT WAS STILL SLUGGISH, JERKING AND RPM'S WERE HIGH. THE DEALERSHIP SAID NISSAN EXTENDED WARRANTY ON CVT TRANSMISSIONS FROM 08-12 TO 10 YEAR/100,000 MILE. I CANNOT FIND ANYTHING THAT OFFICIALLY STATE MODELS LATER THAN '12 ARE UNDER THIS WARRANTY; HOWEVER, THERE ARE MANY CONSUMER REPORTS DETAILING THE SAME ISSUES IN VEHICLES AFTER '12. SOMETHING NEEDS TO BE DONE TO SOLVE THIS DANGEROUS ISSUE. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121744August 22, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM, STEERING
THE DOORS DO NOT OPEN INSIDE OR OUTSIDE ALSO THE ELECTRIC POWER DOORS SOMETIMES WORK AND SOMETIMES DON'T
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121368August 21, 2018
AIR BAGS
2011 NISSAN. CONSUMER STATES THAT THE AIRBAGS DID NOT DEPLOY DURING VEHICLE ACCIDENT . *LD *JS *TT *DT AIR BAG SYSTEM COMPONENTS ( THE CURTAIN/ HEAD AIR BAGS AND THE SEAT BELT PRETENSIONERS) WERE ALSO REPLACED. UPDATED 10/3/18*JB *DT CONSUMER STATED CAR WAS BROUGHT NEW ONLY HAD 7,000 MILES. AIR BAG DID NOT DEPLOY AND CONSUMER'S HUSBAND WENT INTO THE FRONT WINDOW CRUSHED HIS FORHEAD HIS BRAIN BLEEDING. HE ALSO BROKE HIS HIP AND SMASHED HIS KNEE. HE WAS UNCONCIOUS AND DIED 2 YEARS LATER. REPAIR WAS OVER $16,000.*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1
#11121296August 21, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, VISIBILITY/WIPER
TAKATA RECALL GOT A VEHICLE FROM A SMALL BUSINESS AND CAR NO GOOD THEY REPULLED THE VEHICLE 2 TIMES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121166August 20, 2018
STEERING
SUDDEN LOSS OF POWER STEERING WHILE DRIVING VEHICLE ON CITY STREET IN KINGSPORT, TN. VEHICLE WAS IN MOTION AT THE TIME OF STEERING LOSS. I WAS BARELY ABLE TO NAVIGATE VEHICLE OUT OF TRAFFIC TO SIDE OF THE ROAD AFTER POWER STEERING LOSS. PRIOR TO POWER STEERING GOING OUT VEHICLE WAS DRIVING NORMALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120928August 19, 2018
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
THE CAMERA ON THE FRONT OF MY VEHICLE HAD TO BE REPLACED BECAUSE IT WAS DAMAGED BY SOMETHING OFF THE ROAD CRACKING THE LENSES AND, AS A RESULT, CAUSING MY CRUISE CONTROL NOT TO FUNCTION PROPERLY AS WELL. I COULD NOT USE MY DRIVING SAFETY CONTROLS THAT CONTROLLED DISTANCES BETWEEN VEHICLES ALSO. THIS WAS A POOR DESIGN FLAW AND WAS NOT COVERED UNDER MY ORIGINAL WARRANTY PERIOD OF 3 YEAR/36000 MILES. WE HAVE HAD THE ISSUE(S) FIXED BUT THERE IS NOTHING TO PREVENT IT FROM HAPPENING AGAIN. WE WILL PROBABLY NOT BUY ANOTHER NISSAN PRODUCT AGAIN EVEN THOUGH THIS IS OUR SIXTH CONSECUTIVE PURCHASE FROM NISSAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120942August 19, 2018
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
MY VEHICLE HAD A WARNING LIGHT COME ON STATING "FRONT COLLISION AVOIDANCE UNAVAILABLE". IT WOULD SHUT OFF THE CRUISE CONTROL. TOOK IT INTO THE DEALER. THEY SAID THE VEHICLE OPERATED AS DESIGNED. TOOK IT BACK IN SEVERAL WEEKS LATER DEMANDING THEY FIX THE PROBLEM. TOOK A TEST DRIVE WITH THE TECHNICIAN. PROBLEM DID NOT REOCCUR. I GOT OUT. THE TECHNICIAN STARTED THE CAR TO PULL IT IN THE SHOP AND THE WARNING CAME ON. THEY TRACED THE PROBLEM TO A SENSOR. THE SENSOR IS NOT AVAILABLE AND IS ON BACKORDER. IN THE MEAN TIME THE CRUISE DOES NOT OPERATE AND THE FRONT COLLISION AVOIDANCE DOES NOT WORK (WAITING 5 WEEKS NOW). CANNOT DEPEND UPON THE COLLISION AVOIDANCE EVEN THOUGH THEY ADVERTISE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120964August 19, 2018
ELECTRICAL SYSTEM
AUGUST 18, 2018 BOUT 9:50 PM, AFTER PASSING THREW NEW ALBANY ON MY WAY BACK TO MEMPHIS AFTER LEAVING STARKVILLE, MS. WHEN IT FELT LIKE MY NISSAN MURANO WAS LOSING POWER ON HIGHWAY 78 WITH ONE VEHICLE IN LEFT LANE BOUT CAR LENGTH BEHIND AND ANOTHER BOUT THREE CAR LENGTH BEHIND ME IN THE RIGHT LANE. I PULLED OFF ON RIGHT SIDE OF THE ROAD BOUT 100 YARDS FROM EXIT TO GLENFIELD AND OXFORD, MS. THE VEHICLE WOULD ONLY MOVE ABOUT 5 OR 7 MILES HOUR ALLOWING ME TO MAKE IT TO GLENFIELD/ OXFORD TURNOFF THEN JUST STOPPED WOULD NOT MOVE ANY FARTHER. CUTTING ON THE HAZARDOUS BLINKERS WAS DRAINING THE BATTERY POWER. A LADY STOPPED AND GAVE ME A BUS OFF BUT BATTERY DIED SHORTLY AFTER SHE LEFT. BEING ON THE OTHER SIDE OF NEW ALBANY I COULD ONLY TEXT ALLOWING ME TO TEXT MY SON WHO WAS ON HIS WAY FROM STARKVILLE AFTER HE GOT OFF WORK AT 10:30 PM. WHEN MY SON ARRIVED WE CHARGED THE BATTERY FOR 10 TO 15 MINUTES GIVING THE MURANO ENOUGH POWER TO MAKE MILE OR MILE AND A HALF BACK TO NEW ALBANY WHERE LOST ALL POWER AGAIN. WALMART WAS CLOSE BY WHERE PURCHASED A NEW BATTERY ALLOWING ME TO MAKE 60 OR LESS MILES BACK TO MEMPHIS. THE BATTERY AND BRAKE LIGHTS REMAINED ON I CUT OFF ALL UNNECESSARY POWER. MONDAY MORNING I PLAN TO TAKE TO NISSAN DEALER AFTER LEARNING OFF RECALL FOR THIS SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120614August 17, 2018
AIR BAGS
MURANO RECALL HAS BEEN ISSUED FOR OTHER 2009 MURANOS FOR OCS SENSOR ISSUE. AIRBAG LIGHT WAS TRIGGERED (STAYS FLASHING AFTER VEHICLE HAS BEEN STARTED STATIONARY & IN MOTION) & CODE B1032 CAME UP AT NISSAN DEALER. I WAS INFORMED THAT MY VIN WASN'T INCLUDED IN RECALL, DESPITE IT BEING SAME TRIGGER, YEAR, MAKE & MODEL RECALLED. I REQUESTED INFO ON HOW CLOSE IN MANUFACTURING TO THE RECALLED VEHICLES MINE IS & WAS INFORMED THAT INFO ISN'T KNOWN. THAT INFO IS TRACKED SOMEWHERE & THAT'S HOW RECALLS ARE ISSUED. TO GET THIS REPAIRED WOULD COST ME OVER $2.500 (PER ESTIMATE ON RECORD). HOW DO I GET THIS INVESTIGATED SO MINE CAN BE INCLUDED AS IT IS THE SAME YEAR, MAKE, MODEL & ISSUE INVOLVED IN RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120670August 17, 2018
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
I WAS DRIVING MY CAR AND THE ENGINE ACTED LIKE IT WAS GOING TO STALL AND WOULDN'T RESPOND BY GIVING IT GAS. THEN IT JUST LURCHED FORWARD ABRUBTLY AND BEGAN TO RUN NORMALLY. THEN AFTER ABOUT 2 MORE BLOCKS WHILE WE'RE GOING 45 MPH IT COMPLETELY STALLED OUT IN THE MIDDLE LANE OF A 3 LANE ROAD. THIS CAUSED THE CAR BEHIND ME TO ALMOST REAREND US BUT THE CARS BEHIND THEM ACTUALLY DID GET INTO A CRASH TRYING TO STOP FROM HITTING THEM. THANKFULLY A POLICE CAR WAS A FEW CARS BACK AND WAS ABLE TO PUT THEIR LIGHTS ON AND PUSH MY CAR OUT OF TRAFFIC BECAUSE WE COULDN'T EVEN GET OUT OF THE CAR WITH CARS WHIZZING PAST US ON BOTH SIDES. THANK GOD OR WE COULD'VE BEEN INVOLVED IN A MULTIPLE CAR CRASH AND ONE OF US COULD HAVE GOTTEN HURT. THIS HAPPENED ON 07/13/18. I PAID ABOUT $600 TO REPLACE THE ALTERNATOR AND FIX SOMETHING IN THE COOLING SYSTEM. NOW IT IS ONLY A MONTH LATER, 08/15/18, AND IT'S DONE IT AGAIN. IT STALLED IN THE MIDDLE OF A CONSTRUCTION ZONE DRIVING 35MPH WHILE TAKING MY CHILD TO SCHOOL CAUSING TRAFFIC TO BACK UP. THE CARS WERE DRIVING THROUGH THE CONSTRUCTION CONES/SIGNS TO OUR RIGHT ILLEGALLY OR THEY WERE DRIVING DOWN THE SHARED TURN LANE ON OUR LEFT TO GET AROUND ME. ABOUT 200 CARS DROVE PAST US WITHOUT BOTHERING TO OFFER HELP AND EVEN AFTER CALLING 911 FOR HELP, IT TOOK THEM ALMOST AN HOUR TO SHOW UP AND ONCE AGAIN HAD TO PUSH US OFF THE ROAD TO SAFETY. THIS IS CREATING A HUGE SAFETY CONCERN. I SAW RECALL 09V169000 FOR SIMILAR OR SAME ISSUE FOR MY MODEL/YEAR BUT WHEN I LOOK UP MY VIN IT SAYS I HAVE NO RECALLS. I HAD SPENT ALMOST $1300 ABOUT 3-4 YRS AGO TO FIX THIS VERY SAME "STALLING WHILE DRIVING" ISSUE AND THOUGHT I WAS PAST ALL THIS. NOW I'M BACK TO SQUARE 1 AND ISSUE STILL EXISTS! WHY IS THIS NISSAN MURANO FLAW NOT COVERED FOR ALL MURANO'S WITH THIS PROBLEM? PEASE RESEARCH MY VIN# AND SEE IF IT CAN BE INCLUDED IN THE RECALL BEFORE ONE OF US GETS SERIOUSLY HURT?
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11120706August 17, 2018
SEATS
DRIVER SEAT BOTTOM FRAME BROKEN AS DESCRIBED BY HTTPS://WWW.NISSANMURANO.ORG/FORUMS/66-PROBLEMS/1548-DRIVER-S-SEAT-11.HTML ON HIGHWAY, CAUSING DRIVER TO BEND DURING A STEERING TO RIGHT SIDE/FORWARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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