Nissan Murano Complaints

5,967 consumer complaints on file.

#10423906September 6, 2011
SEATS
APPROX. 2 MONTHS AGO, I NOTICED THAT THE DRIVERS SEAT OF MY VEHICLE WAS WOBBLING. THE VEHICLE HAS 65,000 MILES ON IT. UPON INSPECTION, I FOUND THAT THE LEFT, REAR PORTION OF THE SEAT WAS NO LONGER ATTACHED TO THE BODY OF THE CAR. THE SEAT MOVES WHEN I ENTER AND EXIT THE CAR AND IT LEANS WHILE MAKING TURNS DRIVING THE VEHICLE. I CHECKED ON LINE FOR ANY POSSIBLE RECALLS RELATED TO THIS ISSUE, AS THE SEAT SHOULD NOT BE LOOSE AND I SEE IT AS A HUGE SAFETY RISK SHOULD I BE IN A COLLISION. THE SEAT IS NOT SECURED TO THE BODY OF THE VEHICLE. I FOUND MANY CONSUMER COMPLAINTS RELATED TO THIS ISSUE INVOLVING NOT ONLY THE 2007 YEAR MODEL, BUT OTHER YEAR MODELS AS WELL. MANY OF THE INDIVIDUALS STATED THAT THEY HAD CONTACTED THEIR NISSAN DEALERSHIP AS WELL AS CORPORATE NISSAN AND WERE TOLD THAT THIS DEFECT IS NOT INVOLVED IN A RECALL BECAUSE IT IS NOT A SAFETY ISSUE, YET THEY WILL RECALL AN AIR CLEANER TUBE THAT HAS A TENDENCY TO COME LOOSE. THE DEALERSHIPS WILL REPAIR THE COMMON DEFECT FOR MORE THAN A $1000. I SENSE THAT THIS ISSUE HAS ALREADY COME TO YOUR ATTENTION, AFTER SEEING THE NUMBER OF COMPLAINTS REPORTED. PLEASE HELP US TO GET NISSAN TO THE NEXT RIGHT THING BY BACKING THEIR PRODUCT AND MORE IMPORTANTLY, REPAIRING A GROSS DEFECT THAT ABSOLUTELY MAKES THEIR VEHICLES AFFECTED, UNSAFE TO DRIVE. THANK YOU FOR YOUR CONSIDERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422854September 1, 2011
SEATS
WHEN I INITIALLY PURCHASED MY 2007 MURANO, THE DRIVER-SIDE ELECTRIC SEAT WOULD ROCK SLIGHTLY WHEN LEANING FORWARD OR BACK. RECENTLY THE FRAME CONNECTING THE FRONT OF THE SEAT (JUST UNDER THE CUSHION) TO THE FLOOR FRAME SNAPPED AND CAUSED THE ENTIRE SEAT TO FOLD BACKWARDS. LUCKILY I HAD JUST PULLED INTO MY DRIVEWAY AND WAS ABLE TO STEP ON THE BRAKE AND PUT IT IN PARK BEFORE I WAS IN AN ACCIDENT. UPON EXAMINATION, THE FRAME NECESSARY TO SECURE THE SEAT TO THE FLOOR WAS WOEFULLY INADEQUATE. I HAVE SEARCHED THE INTERNET AND HAVE FOUND MANY OTHERS COMPLAINING OF THE SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422932September 1, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2003 NISSAN MURANO. THE CONTACT ATTEMPTED TO ACCELERATE FROM A STOP BUT THE VEHICLE WOULD NOT RESPOND. THE RPMS INCREASED EXCESSIVELY AND THE VEHICLE ACCELERATED AFTER REACHING 2000 RPMS. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TEST WHERE THE TECHNICIAN ADVISED THAT THE VEHICLE WAS INCLUDED IN NHTSA RECALL CAMPAIGN ID NUMBER: 09V169000 (ENGINE AND ENGINE COOLING). IN ADDITION, THE OXYGEN SENSOR WOULD NEED REPLACING. THE VEHICLE WAS REPAIRED YET THE FAILURE PERSISTED AFTER THE RECALL REPAIRS. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE TECHNICIANS WERE UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 03V455000 (ENGINE AND ENGINE COOLING) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10423608August 31, 2011
SEATS
BRACKET ON DRIVERS SEAT CRACKED CAUSING SEAT TO TILT BACK SHARPLY WHILE DRIVING CAUSING UNSAFE CONDITION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422126August 30, 2011
VISIBILITY
2004 NISSAN MURANO. CONSUMER STATES SUN VISOR WILL NOT STAY IN PLACE. IT WILL NOT STAY UP AND OUT OF THE WAY. *TGW THE CONSUMER STATED THE SUN VISOR HAS BEEN REPLACED FOUR TIMES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422125August 30, 2011
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
2005 NISSAN MURANO. CONSUMER STATES SAFETY PROBLEMS WITH VEHICLE DOOR LOCKS *TGW THE CONSUMER STATED THE DRIVER SIDE FRONT DOOR LOCK WORKED INTERMITTENTLY. WHEN THE LOCK SYSTEM WAS ACTIVATED ELECTRONICALLY, THE DOORS TYPICALLY FAILED TO COMPLETELY LOCK OR UNLOCK COMPLETELY. THE INSIDE LOCK BUTTON ONLY MOVED HALF WAY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422365August 29, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2006 NISSAN MURANO. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE FRONT DRIVER'S SUN VISOR WOULD FALL DOWN. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHERE THE VISOR WAS REPLACED UNDER WARRANTY. THE FAILURE CONTINUED TO OCCUR. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS UNAVAILABLE. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422419August 29, 2011
SEATS
TL* THE CONTACT OWNS A 2006 NISSAN MURANO. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 3 MPH THE DRIVERS SEAT METAL BRACKET FAILED CAUSING THE SEAT TO MOVE BACKWARDS.VEHICLE HAS BEEN TAKEN TO DEALER AND REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 56,000. UPDATED 09/29/2011 *LN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422439August 29, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2006 NISSAN MURANO. THE CONTACT STATED THAT THE DRIVERS SIDE SUN VISOR FRACTURED AND CONSISTENTLY FELL DOWN, OBSCURING THE DRIVERS VISION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE ENTIRE VISOR WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10423328August 28, 2011
SEATS
SEAT FRAME BROKE CAUSING SEAT TO SUDDENLY DROP SEVERAL INCHES ON ONE SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421681August 27, 2011
SEATS
THE POWER SEAT MOTOR ON MY 2004 NISSAN MURANO SE HAS FAILED. IT WILL NOT MOVE FORWARD OR BACKWARDS. IN ADDITION, THE WHEEL HUB BEARING FAILED/BROKE AND ALSO HAD TO BE REPLACED AT A VERY EXPENSIVE COST. PRIOR TO THIS, THE DIFFERENTIAL ALSO FAILED/LEAKED AND HAD TO BE REPLACED/FIXED. THIS VEHICLE HAS ONLY 100,000 MILES AND HAS ENDURED A ONGOING SERIES OF REPAIRS FOR NUMEROUS FACTORY INSTALLED DEFECTS. THE NISSAN, MURANO IS NOT A SAFE, RELIABLE VEHICLE TO OWN. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421594August 26, 2011
SEATS
NORMAL DRIVING - DRIVING MY CHILD TO SCHOOL. DRIVER SIDE SEAT SUDDENLY FELL ON THE LEFT SIDE. INJURING MY BACK. THE SEAT BRACKET ON THE LEFT REAR SEEMS TO BE CRACKED/BROKEN. THE SEATS ROCKS FORCEFULLY WITHOUT NOTICE UP AND DOWN EVEN ON SLIGHT TURNS. ALMOST LOST CONTROL OF CAR ON A VERY HIGH ELEVATED FREEWAY TURN AS WHEN I TURNED TO THE LEFT, THE SEAT ABRUPTLY CAME UP TURNING MY BODY TO THE RIGHT - THAT MOVEMENT MADE ME THEN SUDDENLY PULL DOWN ON THE LEFT SIDE OF THE STEERING WHEEL, WHICH THEN FORCED THE CAR TO SUDDENLY SWERVE TO THE LEFT. FORTUNATELY, THERE WAS NO ONE NEXT TO ME AND I WAS ABLE TO RECOVER. IF THIS WERE TO HAPPEN TO SOMEONE ON A HIGHER SPEED FREEWAY TURN RAMP, THERE WOULD BE A HIGH CHANCE THAT THEY WOULD LOOSE CONTROL AND POSSIBLY CAUSE SEVERE INJURY OR DEATH, DEPENDING ON ROADWAY AND SPACE/DESIGN. THE CAR IS NOW VERY DANGEROUS TO DRIVE AS YOU HAVE TO TRY AND BALANCE YOURSELF USING YOUR LEFT LEG/FOOT PULLED UP TO SEAT. WHEN CORNERING YOU HAVE TO PUT SO MUCH ATTENTION ON TRYING NOT TO SWERVE AS THE SEAT RISES & DROPS YOU DEPENDING ON WHICH WAY YOU ARE TURNING. THE RISING AND DROPPING ON TURNS, NATURALLY PULLS OR PUSHES YOUR BODY WHICH IS HOLDING THE STEERING WHEEL - THIS THEN CAUSES A SEVERE SUDDEN PULL ONE OR THE OTHER WAY. IT ALSO TAKES YOUR ATTENTION OFF THE ROAD AND SURROUNDINGS. IN CONCLUSION, WHEN RESEARCHING THIS, I HAVE SEEN THIS UNDER DEFECTS BUT NO RECALL. THERE ARE HUNDREDS OF COMPLAINTS OF THIS POORLY DESIGNED LOWER SEAT FRAME AND ONE DAY THIS WILL END UP KILLING SOMEONE. I SURE HOPE IT DOES NOT TAKE THAT TO BECOME A RECALL ITEM. *TT
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10421299August 24, 2011
STEERING
AT ANY RATE OF DRIVING THE WHEELS BEGIN TO SHAKE AND THE CAR RATTLES. TURNING AND STEERING BECAME VERY DIFFICULT. THE CAR WAS TAKEN TO A MECHANIC AND HE INDICATED THE POWER STEERING FLUID WAS LOW AND THUS ADDED FLUID. SEVERAL WEEKS LATER IT HAPPENED AGAIN AND FLUID WAS ADDED AGAIN AND THE MECHANIC STATED THE POWER STEERING HIGH PRESSURE HOSE WAS LEAKING POWER STEERING FLUID AND NEEDED TO BE REPLACED. APPROXIMATE MILEAGE 74,000. FLUID HAS TO BE REPLACED CONSISTENTLY AND I AM TERRIFIED OF DRIVING THE CAR. THIS IS A COMMON PROBLEM WITH THE MURANO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421315August 24, 2011
STEERING
2006 NISSAN MURANO WITH APPROXIMATELY 57,000 MILES ON IT. VERY DIFFICULT TO MOVE THE STEERING WHEEL WHILE NOISE COMING FROM UNDER THE HOOD. I NOTICED THE POWER STEERING RESERVOIR WAS LOW AND REFILLED IT. LEAKAGE IDENTIFIED BY STAIN ON PARKING. DEALER DETERMINED THAT CAUSE OF THE LEAK IS A FAILURE OF THE HIGH PRESSURE LINE FOR THE POWER STEERING PUMP. SERVICE ADVISOR AT THE DEALERSHIP TOLD ME THIS IS A VERY COMMON CASE. DEALER CHARGED $550 TO INSTALL A NEW HOSE. NISSAN REFUSE TO REIMBURSE IT. NUMEROUS FAILURES OF THIS PART ARE DOCUMENTED ON WEB FORUMS, NHTSA SITE, AS WELL AS BEING COMMON KNOWLEDGE AMONG THE MECHANICS NETWORK. I WONDER IF IT IS NOT A MANUFACTURING/MATERIAL PROBLEM OF THE PART. CONCERN IS THAT TOTAL FAILURE CAN CAUSE A SURPRISE LOSS OF STEERING RESULTING IN A CRASH AND/ OR CAUSE A FIRE CAUSE IS VERY CLOSE TO THE ENGINE. THIS SHOULD BE A RECALL ISSUE ASAP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420936August 22, 2011
VISIBILITY
THE DRIVER SIDE SUN VISOR ON MY 2005 NISSAN MURANO WILL NOT STAY IN THE "UP" POSITION. IT CAN ROTATE TO VERTICAL AT ANY TIME, BLOCKING THE DRIVER'S VISION AND DISTRACTING THE DRIVER'S ATTENTION. REPLACEMENT VISORS ARE $300 AND UP. NISSAN IS IN COMPLETE DENIAL THAT THIS CHRONIC PROBLEM EXISTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420993August 22, 2011
VISIBILITY, SEATS
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE SUN VISORS WOULD NOT REMAINED CLOSED WHEN DRIVING OVER ANY UNEVEN ROAD SURFACES. ALSO, THE DRIVER SIDE SEAT BRACKET THAT WAS ATTACHED TO THE FRAME FRACTURED, CAUSING THE SEAT TO ROCK BACK AND FORTH ABNORMALLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THAT THE COST OF REPLACING THE SEAT WOULD NOT BE COVERED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421062August 22, 2011
LATCHES/LOCKS/LINKAGES
ALL 4 "DOOR LOCK ACTUATORS" ON MY 2004 NISSAN MURANO ARE DEFECTIVE. THIS ISSUE OCCURS INTERMITTENTLY AND MEANS THAT THE DOOR LOCK WILL RANDOMLY NOT UNLOCK OR LOCK. ONLY THE DRIVER DOOR HAS A KEY LOCK- MEANING THAT FOR EACH OTHER DOOR, THE DOORS MUST BE LOCKED FROM WITHIN IF THE LOCK ACTUATOR IS NOT WORKING OR ACTING UP. FOR EXAMPLE, IF A CAR DOOR IS NOT OPENING, AND YOU UNLOCK IT FROM WITHIN THE CAR, THEN CLOSE THE DOOR, AND PRESS "LOCK" ON YOUR KEY-CHAIN, THAT CAR DOOR WILL STILL HAVE NOT LOCKED. THE CAR DOOR LOCK STOPS RESPONDING, AND CAN ONLY BE DONE MANUALLY INTERNALLY. I SPOKE TO NISSAN A YEAR AGO ABOUT THIS PROBLEM AND THEY INDICATED THAT EACH DOOR WOULD BE $400 TO FIX, MEANING $1600 ALTOGETHER. RESEARCH HAS INDICATED TO ME THAT THIS IS A FAIRLY COMMON NISSAN PROBLEM AND THAT NONE OF THE DEALERSHIPS ARE DOING ANYTHING TO HELP THE CONSUMER- OTHER THAN INDICATING THE LARGE PRICE TAG. THIS ISSUE DIRECTLY AFFECTS THE SAFETY OF THE PRODUCT- BECAUSE IT BECOMES IMPOSSIBLE TO TELL WHETHER THE DOOR IS ACTUALLY LOCKED, UNLESS THE OWNER PHYSICALLY WALKS AROUND THE CAR AND CHECKS EACH DOOR- AND THEN LOCKS THE DOOR MANUALLY FROM THE INSIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420847August 21, 2011
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, ELECTRICAL SYSTEM
2 TPMS SENSORS FAILED AND COST $285 TO REPLACE. BATTERIES FAILED IN EACH SENSOR REQUIRING A FULL REPLACEMENT OF EACH UNIT. TIRE PRESSURE LIGHT WOULD COME ON AFTER 10 MILES, LEADING THE DRIVER TO BELIEVE THAT THERE WAS A PRESSURE PROBLEM WHEN THERE REALLY WAS NOT AN ISSUE, WHICH COULD CREATE A SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420846August 21, 2011
LATCHES/LOCKS/LINKAGES
DRIVER SIDE DOOR ACTUATOR FAILED AND REPAIR PARTS ORDERED 8/10/11. IT HAD FAILED ON NUMEROUS OCCASIONS AND COMPLETELY IN AUGUST, 2011, AND IT BECOMES A SAFETY ISSUE AS IT PREVENTS ACCESS FROM THE DRIVERS SIDE. ACCESS HAS TO BE MADE FROM THE PASSENGER SIDE OR FROM THE REAR DOOR. IT COSTS $431 TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420822August 20, 2011
STEERING
FOR THE MONTH OF AUGUST 2011, MY 2009 NISSAN MURANO HAS EXPERIENCED FOUR (4) STEERING WHEEL FAILURES THAT COULD'VE RESULTED IN SERIOUS BODILY INJURY OR DEATH. HAWKINSON NISSAN REPLACED THE SERPENTINE BELT AT LEAST TWICE IN LESS THAN A TWO-WEEK PERIOD IN AUGUST OF THIS YEAR BECAUSE IT WAS SHREDDED. ALTHOUGH THE DEALERSHIP HAD DONE MULTIPLE MULTI-POINT INSPECTIONS THIS MONTH, THEY REPORTED THAT THERE WAS NO EVIDENCE OF ANY PENDING FAILURE OF THE SERPENTINE BELT WHEN THEY DID THE INSPECTIONS. IN ADDITION, ON AUGUST 8, 2011, THE TECHNICIAN FOUND A "PASS SIDE RACK AND PINION BOOT FILLING UP WITH FLUID FROM BAD SEAL IN POWER STEERING RACK," ACCORDING TO THE INVOICE. NISSAN FOUND A LEAK IN THE POWER STEERING HIGH PRESSURE LINE. NISSAN REPAIRED THE PROBLEM BY REPLACING THE HIGH PRESSURE POWER LINE AND POWER STEERING RACK. THEY ALSO BLED THE POWER STEERING FLUID SYSTEM AND PERFORMED A FRONT END ALIGNMENT, ACCORDING TO THE INVOICE. I DO NOT THINK THE 2009 NISSAN MURANO IS SAFE TO DRIVE BECAUSE I WAS NEARLY KILLED OR BADLY INJURED MULTIPLE TIMES. THEY NEED TO RECALL THE VEHICLE SINCE THEY'VE ATTEMPTED TO CORRECT ISSUES WITH THE STEERING WHEEL ON MULTIPLE TIMES WITH NO AVAIL. I'M AFRAID OF THEM RETURNING THE VEHICLE TO ME SINCE THE MECHANICS OBVIOUSLY CANNOT FIX THE PROBLEM SINCE IT'S MOST LIKELY A DEFECT THAT'S CAUSING THE SERPENTINE BELT TO CONSTANTLY SHRED WITH NO PRIOR EVIDENCE OF PENDING FAILURE OR WEAR AND TEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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