Nissan Murano Complaints

5,967 consumer complaints on file.

#10421710August 19, 2011
VISIBILITY
THIS COMPLAINT IS ABOUT THE DRIVER'S SIDE SUN VISOR OF 2006 NISSAN MURANOS. I HAVE FOUND FORUMS WITH MANY PEOPLE EXPERIENCING THE PROBLEM THAT I AM OF 2006 AND OTHER MODEL YEARS WHERE IT FAILS TO STAY UP. THE TENSION OR SPRING IN THE SUN VISOR IS GONE JUST LIKE THAT AND IT FALLS AND BLOCKS VISION WHILE DRIVING. IT FALLS JUST DRIVING REGULARLY, AND ALTHOUGH DRIVERS NEED VISION ALWAYS AND CONSTANTLY WHILE OPERATING THE VEHICLE, IT ALSO FALLS AT TIMES THAT ARE MOST DANGEROUS WHEN VISION IS OF UTMOST IMPORTANCE, I.E. ANY DRIVING ON ROUGH SURFACES, ANY MANEUVERING TO AVOID ACCIDENTS, UNEVEN ROADWAYS, UNEXPECTED BRAKING OR EVEN JUST TURNING. I DON'T BELIEVE THE CONSUMERS OF THESE VEHICLES SHOULD BE RESPONSIBLE FOR THE VERY EXPENSIVE REPLACEMENT THAT NISSAN QUOTES WHEN REPORTING THE PROBLEM. THERE IS NOTHING IN THE WARRANTY ABOUT SUN VISORS OR PROBLEMS IMPACTING VISIBILITY. THE SEAT BELT IS A SAFETY ITEM AND IS COVERED FOR A LONG PERIOD OF TIME, 120 MONTHS (10 YEARS)! THE SUN VISOR BLOCKING VISIBILITY WHILE DRIVING SHOULD BE ALONG THE SAME LINES AS THAT REGARDING WARRANTY, AND THERE'S NOTHING THAT SAYS IT IS OR ISN'T. I AM DEALING WITH NISSAN'S CONSUMER AFFAIRS DEPARTMENT NOW BUT DO NOT HAVE HOPES OF GETTING THIS RESOLVED WITH THEM. I HAVE HAD TO REPLACE A VERY EXPENSIVE BALLAST FOR THE DRIVER SIDE HID BULB (COST ONLY MITIGATED BY BUYING USED), THE FUEL SENSOR, HAVE A RATTLING WINDOW FROM THE BEGINNING THAT THE DEALER FIXED BUT THE FIX DIDN'T LAST, AND HAVE HAD OTHER ISSUES WITH THE NISSAN DEALERSHIP I BOUGHT AND SERVICED THE CAR FROM. IT'S ONE THING AFTER THE OTHER AND I HAVE NOT FILED A COMPLAINT ABOUT THE OTHER ITEMS, BUT THIS IS A SEVERE SAFETY ISSUE AND IT'S TIME TO PUT MY FOOT DOWN. IT IS NOT AN OLD CAR, THERE IS NO REASON I, OR ANY OF THE OTHER MURANO OWNERS SHOULD BE PERSONALLY LIABLE FOR THIS SERIOUS VISIBILITY WHILE DRIVING ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420740August 19, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 15 MPH THE VEHICLE SUDDENLY STALLED. THERE WAS ALSO A WHINING SOUND BEFORE THE VEHICLE WOULD DECELERATE AND LOSE POWER. THE VEHICLE WAS TAKEN TO THE DEALER THREE TIMES. THE TECHNICIANS WERE UNABLE TO DIAGNOSE THE FAILURE. THE MOST RECENT FAILURE OCCURRED WHEN THE TRANSFER CASE MALFUNCTIONED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 124,000 UPDATED 12/12/11*LJ UPDATED 02/01/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419928August 18, 2011
VISIBILITY
MY HUSBAND NOTICED AROUND 65,000 MILES THAT THE SUN VISOR ON THE DRIVER SIDE DOESN'T STAY UP. IT HAPPENS ALL THE TIME. PROBABLY EVERY FIVE MINUTES OF DRIVING. IF THE ROAD IS BUMPY, FORGET IT. IT JUST SLAMS DOWN, AFFECTING MY LINE OF SIGHT. MY FATHER IS TERRIFIED TO DRIVE MY CAR, BECAUSE OF IT. ALL I CAN DO IS FLIP BACK UP AND TURN IT TO A SLIGHT ANGLE. PAYING 300 DOLLARS FOR A NEW VISOR IS UNREALISTIC. EVERY NISSAN FORUM SAYS THEY JUST BREAK AGAIN. I'M THINKING OF BUYING A DIFFERENT CAR, BECAUSE OF IT. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419770August 17, 2011
SEATS
THE DRIVERS SEAT LIFTER LINK ASSEMBLY ON MY 2005 NISSAN MURANO BROKE. THIS APPEARS TO BE A FACTORY DESGIN FLAW THAT IS COMMON IN MANY MURANOS. THIS IS A SERIOUS SAFETY ISSUE AND NHTSA SHOULD CONSIDER ORDERING NISSAN TO FIX THE PROBLEM ON THESE VEHICLES THRU A RECALL. IT APPEARS WITHOUT GOVERNMENT INTERVENTION, NISSAN IS NOT MOTIVATED TO DO ANYTHING ABOUT THE DESIGN AND IS FORCING BUYERS TO COVER THE COST OF THE REPAIRS AND INTRODUCES A SERIOUS SAFETY CONCERN. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419847August 17, 2011
SEATS
TL* THE CONTACT OWNS A 2007 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING 40 MPH THE DRIVER'S SIDE SEAT BROKE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE SEAT ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT DID NOT OFFERED ANY ASSISTANCE SINCE THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 48,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419616August 16, 2011
SEATS, SEAT BELTS
THE SEATBELT RELEASE MECHANISM HAS BECOME INTERMITTENT (STICKY) OVER THE PAST SEVERAL WEEKS. THIS APPEARS TO BE DUE TO THE COLLAPSE OF THE DRIVER'S SEAT FRAME, WHICH OCCURRED ON THIS VEHICLE SEVERAL MONTHS AGO. THE SEAT BELT APPEARS TO BE ANCHORED TO THE SEAT FRAME ON THE RIGHT SIDE, AND TO THE VEHICLE BODY ON THE LEFT SIDE. THE WOBBLING MOTION OF THE DRIVER'S SEAT DUE TO THE COLLAPSED FRAME APPEARS TO AFFECT THE SEAT BELT TENSION, WHICH MAY BE AFFECTING THE OPERATION OF THE RELEASE MECHANISM. I AM AWAITING THE SAFETY RECALL ON BOTH OF THESE ISSUES. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419449August 15, 2011
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
MY 2004 NISSAN MURANO SE JUST RECENTLY PASSED 115,000 MILES. I HAVE BEEN NOTICING A LACK OF POWER, SOME ODD/VARIOUS NOISES AND JUST RECENTLY SAW A PUFF OF SMOKE OUT OF THE EXHAUST. SHORTLY AFTER, THE SERVICE ENGINE SOON LIGHT CAME ON AND I HAD THE CODE VERIFIED AT ADVANCE AUTO. CATALYTIC SYSTEM FAILURE ON ONE OF THE BANKS. THIS TYPE OF FAILURE IS EXTREMELY COMMON WITH NISSAN VEHICLES UTILIZING THE VQ ENGINE AND TYPICALLY RESULTS IN BACKFLOW OF CATALYST MATERIAL INTO THE ENGINE WHICH IN TURN CAUSES CATASTROPHIC FAILURE TO THE PISTONS AND PISTON RINGS. REPLACEMENT OF THE CATALYTIC CONVERTERS IS HIGHLY DIFFICULT AND GENERALLY COSTS AROUND $2,500 AT A DEALER. PARTS ALONE WILL COST IN EXCESS OF $600 FOR AFTERMARKET AND $1,600 FOR OEM. THIS ISSUE GENERALLY HAPPENS BETWEEN 80K AND 120K MILES ON ALMOST EVERY ALTIMA, MAXIMA AND MURANO AND THERE ARE MULTIPLE FORUMS IN WHICH VARIOUS OWNERS DISCUSS THIS MATTER IN GRAVE DETAIL. IT IS NOT A MATTER OF IF THIS WILL HAPPEN TO THESE VEHICLES, IT IS A MATTER OF WHEN. I PURCHASED THIS VEHICLE 1.5 YEARS AGO AND STILL OWE MUTLTIPLE THOUSANDS OF DOLLARS ON IT. THIS IS RIDICULOUS... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419480August 15, 2011
SEATS
BROKEN SEAT FRAME "DRIVERS SIDE REAR OF THE SEAT". NO INCIDENT I'M AWARE OF, JUST BROKEN. STEEL STRAP BROKEN IN THE MIDDLE OF THE STRAP NOT AT THE CONNECTION POINTS. 64K MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419375August 14, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2003 NISSAN MURANO REQUIRED THE CVT TRANSMISSION TO BE REPLACED TWICE DUE TO FAILURE, AT 55K AND 95K MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419410August 14, 2011
SEATS
2005 NISSAN MURANO DRIVERS SEAT FRAME SNAPPED IN TWO WHILE DRIVING. IF SEATED IN DRIVERS POSITION,THE REAR LEFT OF THE FRAME IS THE SECTION THAT SNAPPED. VEHICLE HAS ALMOST 60,000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419269August 12, 2011
STEERING
POWER STEERING PROBLEMS WITH NISSAN THE MURANO. THERE ARE LOADS OF COMPLAINTS FOR THIS PROBLEM AND NISSAN HAS DONE NOTHING TO RESOLVE THE PROBLEMS WHICH COULD RESULT IN KILLING SOMEONE.I WAS TRAVELING AT A HIGH RATE OF SPEED WHEN THE PROBLEM OCCURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418497August 11, 2011
STEERING
TL* THE CONTACT OWNS A 2007 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT HEARD A RATTLING SOUND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTICS, WHERE THE MECHANIC STATED THAT THE POWER STEERING FLUID WAS LOW. A FEW DAYS AFTER THE POWER STEERING FLUID WAS ADDED, THE RATTLING SOUND CONTINUED AND THE POWER STEERING FLUID WAS LOW AGAIN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTICS, WHERE THE TECHNICIAN STATED THE POWER STEERING HIGH PRESSURE HOSE WAS LEAKING POWER STEERING FLUID AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A COMPLAINT WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418508August 11, 2011
VISIBILITY
THIS COMPLAINT REGARDS THE SUNVISORS ON THE DRIVER'S SIDE OF A 2006 NISSAN MURANO. THE CURRENT SUNVISOR FAILS TO STAY UP (PARALLEL WITH VEHICLE ROOF) OR CANTED. IT FALLS CONSTANTLY, OBSTRUCTING THE VIEW OF THE ROADWAY FOR DRIVERS. ADDITIONALLY, THE CONFIGURATION OF THE VISOR IS SUCH THAT IT IS LIKELY TO FALL WHEN DRIVER'S NEED THEIR VISION THE MOST-- UPON HITTING UNEVEN OR ROCKY PAVEMENT, STRIKING DEBRIS IN THE ROAD, OR MAKING NECESSARY EVASIVE MANEUVERS TO AVOID AN ACCIDENT. THIS PROBLEM APPEARS TO BE WIDESPREAD WITH NISSAN MURANOS, AS SEVERAL FORUMS DISCUSSING THE ISSUE ARE VISIBLE ON THE INTERNET. ONE SUCH FORUM IS NISSANMURANO.ORG. THE SITE LISTS APPROXIMATELY ELEVEN PAGES OF CAR OWNERS AND OTHER INDIVIDUALS DISCUSSING THE SAME PROBLEM. THE CURRENT REMEDY SUGGESTED BY NISSAN IS A $500 REPLACEMENT VISOR, WHICH IS NOT COVERED BY EXTENDED WARRANTY. THIS FIGURE SEEMS UNREASONABLE FOR THE SEVERITY OF THE PROBLEM, ITS WIDESPREAD OCCURRENCE, AND THE POTENTIAL CONSEQUENCES OF HAVING AN INTERNAL VEHICLE ACCESSORY FALL OVER THE EYES OF THE DRIVER AT ANY MOMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418561August 11, 2011
SEATS
DRIVER SEAT LEFT REAR BRACKET COMPLETELY FAILED. THE SEAT WAS THEN FREE TO PIVOT ON THE FRONT FORWARD BOLTS DURING ALL STOPPING ACTIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418345August 10, 2011
VISIBILITY
THE DRIVER'S SIDE SUN VISOR FALLS DOWN AND BLOCKS THE VIEW OF THE DRIVER. I USED TO KEEP MY SEAT UP HIGH BECAUSE I'M SHORT, AND IT HELPED ME HAVE A BETTER VIEW OF THE ROAD. I'VE LOWERED MY SEAT BECAUSE WHEN THE VISOR FALLS IT COMPLETELY BLOCKS MY VIEW. THE VISOR HAS STARTED FALLING AT LEAST ONCE EVERY TIME I DRIVE IT. IT EVEN HAPPENS ON THE FREEWAY, WHERE THE ROAD IS SMOOTH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418253August 9, 2011
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2003 NISSAN MURANO. THE CONTACT STATED THAT ALL FOUR POWER DOOR LOCKS WOULD LOCK AND UNLOCK INDEPENDENTLY. THE DEALER WAS CALLED WHO ADVISED THAT THERE WERE NO RECALLS FOR THE REPLACEMENT OF THE LOCKS. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THEY WOULD OFFER A $250 DISCOUNT FROM THE $700 COST OF REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 80,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418270August 9, 2011
SEATS
I PROCEEDED TO DRIVE FROM A TRAFFIC LIGHT, WHEN MY DRIVER'S SEAT COLLAPSED ON THE LEFT SIDE. I IMMEDIATELY WENT TO MY SELLING DEALERSHIP TO INQUIRE SINCE MY VEHICLE WAS UNSAFE AT THAT POINT. THE DEALERSHIP CONFIRMED THAT THIS IS A COMMON PROBLEM WITH THE NISSAN MURANOS, HOWEVER NO RECALL AND COSTLY TO REPAIR. ON MONDAY 8/8/11, I CONTACT NISSAN CONSUMER AFFAIRS TO INQUIRE OF THIS ISSUE AND RECEIVED THE WORST CUSTOMER EXPERIENCE OF MY LIFE. I HAD NO CHOICE BUT TO SCHEDULE A DIAGNOSTIC TEST WHICH COSTS 70 DOLLARS FOR NISSAN CORPORATE TO REVIEW THE REPORT BEFORE ASSISTING FURTHER. IS NISSAN WAITING FOR DEATH OR SERIOUS INJURY BEFORE HELPING THEIR CUSTOMERS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418839August 8, 2011
POWER TRAIN
I HAVE A RECURRING PROBLEM THAT WHEN I AM IN TRAFFIC AND I PUT MY FOOT ON THE GAS PEDAL, THERE IS NO RESPONSE AND THEN THE CAR SURGES FORWARD. I WAS CHANGING LANES AND ALMOST CAUSED AN ACCIDENT. THE NEXT DAY I BROUGHT TO THE DEALER AND THEY SAID IT WAS THE VALVE BODY AND GASKET. THEY SAID THE EXTENDED 120,000 WARRANTY ON THE CVT TRANSMISSON WOULD NOT COVER THE REPAIR. I CALLED NISSAN CUSTOMER SUPPORT, AND AFTER INVESTIGATING THEY AGREED THE REPAIR WOULD NOT BE COVERED UNDER THE WARRANTY. I HAVE HEARD SO MANY COMPLAINTS THAT THIS DID NOT FIX THE PROBLEM THAT I JUST HAD THE TRANSMISSION REPLACED. I WAS TOO WORRIED ABOUT THE SAFETY HAZARD. THIS IS A VERY SERIOUS PROBLEM , THAT SHOULD NOT HAPPEN AT THIS MILEAGE. I ALSO HAVE HAD TO HAVE THE CATALYTIC CONVERTER REPLACED AND ALSO THE FUEL PUMP, JUST AFTER IT TURNED 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418057August 8, 2011
SEATS
INTERNAL MOUNTING BRACKET SUPPORTING THE DRIVERS SEAT HAS BROKEN WHILE ROUNDING A CORNER CAUSING MY HANDS TO SLIP OF THE STEERING WHEEL AND CAR DID STRIKE THE CURB. THE SEAT NOW WILL FLOP FROM SIDE TO SIDE. THE CAR IS NOT SAFE TO DRIVE. I CAN'T AFFORD THE $700+ REPAIR, THAT WILL FAIL AGAIN IN THE SHORT AMOUNT OF TIME. PLEASE LOOK INTO THIS. IT IS A COMMON PROBLEM ON THESE MODEL CARS. NISSAN HAS SENT OUT A TSA FOR THIS REPAIR. BUT THE PROBLEM IS CONIC AND EXPENSIVE. NO AFTER MARKED PARTS AVAILABLE. NISSAN PARTS ONLY AND THE REPLACEMENTS ARE FAILING ALSO. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10418838August 8, 2011
SEATS
DRIVERS SIDE SEAT BROKE, KNOWN DEFECT, SAFETY HAZARD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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