Nissan Murano Complaints

5,967 consumer complaints on file.

#10427865September 29, 2011
SEATS
TL* THE CONTACT OWNS A 2006 NISSAN MURANO. THE CONTACT STATED THE FRONT DRIVERS SEAT BROKE AWAY FROM THE FRAME ON THE VEHICLE AND BEGAN TO WOBBLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO STATED THE SEAT FRAME WAS BROKEN AND THE ENTIRE SEAT NEEDED TO BE REPLACED. THE CONTACT SPOKE TO THE MANUFACTURER AND WAS TOLD THE SEAT BREAKING WAS UNUSUAL AND IT HAD TO BE BECAUSE OF THE WAY IT WAS BEING USED. THE CONTACT FEELS THIS WAS A SAFETY ISSUE BECAUSE THE SEAT WAS UNSTABLE. THE FAILURE AND CURRENT MILEAGE WAS 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427866September 29, 2011
VEHICLE SPEED CONTROL
I PURCHASED A PRE-OWNED MURANO WITH THE EXTENDED WARRANTY. A FEW MONTHS AGO I HAD THE OIL CHANGED AND WAS NOTIFIED THE TRANSFER CASE WAS LEAKING. I BROUGHT THE CAR TO A NISSAN DEALERSHIP TO BE FIXED. THE LEAKS WERE FIXED, A FEW DAYS LATER THERE WAS AN INTENSE BURNING SMELL. I BROUGHT THE CAR BACK IN TO THE NISSAN DEALER AND THEY FIXED IT AGAIN. I WAS TOLD THERE WERE SOME MORE LEAKS FOUND. NOW AFTER DRIVING THE CAR IN STOP AND GO TRAFFIC FOR A LONG PERIOD OF TIME THE CAR WILL NOT ACCELERATE PROPERLY. THERE IS A 4 SECOND DELAY THEN THE CAR LURCHES FORWARD. WHEN I TURN THE CAR OFF FOR A WHILE AND TURN IT BACK ON THE PROBLEM SEEMS TO GO AWAY. I BROUGHT IT AGAIN TO THE NISSAN DEALER AND THEY WILL DO NOTHING BECAUSE THEY CANNOT REPLICATE THE PROBLEM. I WAS TOLD THE WARRANTY WILL NOT PAY FOR PARTS UNLESS THE PROBLEM CAN BE DUPLICATED AT THE DEALER. THIS IS A SERIOUS SAFETLY ISSUE AND I AM NO LONGER COMFORTABLE DRIVING THIS CAR. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427883September 29, 2011
SEATS
ON THE DRIVER'S POWER SEAT, THE SEAT FRAME BREAKS AND THE SEAT ITSELF BECOMES UNSTABLE, ROCKING BACK AND FORTH SEVERAL INCHES. THE SEAT'S INSTABLILTY IS NOTICABLE ON CORNERS WHEN IN MOTION. THIS IS APPARENTLY A FAIRLY COMMON OCCURANCE AS BOTH THE DEALERSHIP AND VARIOUS CAR REPAIR SHOPS ARE FAMILIAR. NISSAN'S ANSWER TO THIS SAFETY ISSUE IS TO CHARGE OWNERS APROXIMATELY $1,000 TO INSTALL A REPLACEMENT SEAT FRAME. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427943September 29, 2011
SEATS
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. THE CONTACT STATED THAT WHILE MAKING A SLIGHT TURN AT 20 MPH, THE FRONT DRIVERS SEAT SHIFTED TO THE LEFT IN A ROCKING MOTION. THE CONTACT MANEUVERED TO THE SIDE OF THE ROAD AND THEN RESUMED DRIVING WITH CAUTION. THE VEHICLE HAD NOT BEEN REPAIRED, BUT THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.... UPDATED 10/27/11*BF UPDATED 3/30/12 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427961September 29, 2011
VISIBILITY, UNKNOWN OR OTHER
DRIVER SIDE SUN VISOR FAILED. WILL NOT RETRACT AND STAY UP. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427803September 28, 2011
STEERING
TRAVELING ON A CURVE AT APPROXIMATELY 35 MPH WHEN APPROACHING THE EXIT/CURVE, HEARD NOISE ON FRONT RIGHT HAND SIDE. RELEASED FOOT OFF THE ACCELERATOR AND WHEN I TRIED TO STEER I COULD NOT MANEUVER IT AS I WANTED. I HIT THE CONCRETE DIVIDER ON THE ROAD, ROLLED OVER AND ENDED UP ON THE OTHER LANE ON THE DIVIDER ON THE OTHER SIDE OF THE ROAD. THE CAR WAS A TOTAL LOSS BUT I SURVIVED. I BELIEVE SOMETHING POPPED RELATED TO THE STEERING OF THE CAR. HORRIBLE EXPERIENCE. *TT
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10427537September 27, 2011
SEATS
MY WIFE WAS DRIVING AND ALL OF THE SUDDEN HER SEAT (DRIVERS SEAT) DROPPED (TOWARDS THE DRIVERS DOOR) ABOUT CAUSING HER TO LOSE CONTROL OF THE VEHICLE. AFTER INSPECTING THE SEAT, WITH NO WEIGHT ON IT, ATTEMPTING TO RAISE THE SEAT IT WOULD ONLY RAISE ON THE SIDE TOWARDS THE MIDDLE OF THE CAR. THIS IS A VERY DANGEROUS SITUATION FOR SOMEONE WHO RAISES THE SEAT IN ORDER TO SEE OVER THE HOOD. WE PURCHASED THIS VEHICLE BECAUSE SHE FELT SAFE, BECAUSE SHE COULD RAISE THE SEAT TO SEE OVER THE HOOD AND SIT HIGHER THAN OTHER TRAFFIC. LOOKING THROUGH THIS LIST, IF YOU HAVE IT SORT FOR "SEATS" IT PULLED UP 82 COMPLAINTS. MOST OF WHICH WERE BROKEN FRAMES THAT THEY (NISSAN) HAD TO REDESIGN. I DON'T KNOW WHY I WOULD NEED TO PAY THE ESTIMATED $800 PLUS DOLLARS TO HAVE THE CHAIR FRAME REPLACED IF NISSAN REDESIGNED IT BECAUSE THEY KNEW IT WAS DEFECTIVE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428490September 27, 2011
ENGINE AND ENGINE COOLING:ENGINE
2007 NISSAN MURANO. CONSUMER STATES ENGINE MOUNT FAILURE *TGW THE CONSUMER STATED WHEN THE ENGINE MOUNT FAILED, ADDITIONAL REPAIRS WERE REQUIRED AT A COST OF OVER $600. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427631September 27, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2003 NISSAN MURANO. THE CONTACT WAS DRIVING 65 MPH WHEN THE VEHICLE DECELERATED ABNORMALLY. WHILE AT A TRAFFIC STOP, THE VEHICLE WOULD LUNGE FORWARD WITHOUT ANY WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO RAN A DIAGNOSTIC TEST BUT THEY COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 38,000 AND THE CURRENT MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427134September 26, 2011
FUEL SYSTEM, GASOLINE
FUEL LEVEL SENSOR CIRCUIT, FUEL TANK ASSEMBLY, FUEL LEVEL CIRCUIT SENSOR HIGH INPUT CAR WILL NOT PASS EMISSIONS TESTING NISSAN USA DOES NOT RESPOND TO PHONE CALLS OR CALL BACK REGARDING REQUEST FOR RECALL. THIS ITEM WAS RECALLED ON SEVERAL OTHER NISSAN'S , BUT NOT THE MURANO. NISSAN STATES EMISSIONS CONTROL WARRANTY ON FUEL SYSTEMS IS ONLY FOR 3 YEARS AND MY TIME IS OVER SINCE THE CAR IS NOW 5 YEARS OLD . SINCE JULY OF 2010 67,000 MILES THE TANK HAS BEEN TELLING ME I AM EMPTY WHEN I REACH HALF A TANK OF GAS THE CAR THINKS ITS EMPTY, I HAD NO INTENTION OF FIXING IT SINCE I KNOW HOW MUCH GAS IS IN THE CAR BUT NOW THAT IT WON'T PASS EMISSIONS TESTING, I TEST EVERY 2 YEARS AND SEPT 15, 2011 CAR WENT IN FOR TESTING AND FAILED DUE TO THIS FUEL PROBLEM, DUE TO COST TO FIX, I HAVE DEALT WITH POOR FUEL ECONOMY AND FUEL SENSOR/GAUGE MALFUNCTION BUT NOW I CAN'T PUT MY CAR ON THE ROAD ANYMORE DUE TO NOT PASSING EMISSIONS AND NOT BEING ABLE TO RENEW MY LICENSE PLATES. [XXX] NOW HAS EXACTLY 73,000 MILES ON IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427241September 26, 2011
SEATS
TL* THE CONTACT OWNS A 2007 NISSAN MURANO. THE CONTACT STATED THAT THE DRIVER SIDE SEAT FRACTURED. THE DEALER WAS MADE AWARE OF THE FAILURE AND OFFERED TO PERFORM THE REPAIRS AT THE OWNER'S EXPENSE BUT THE CONTACT DECLINED. THE MANUFACTURER WAS AWARE OF THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS 70,000. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427033September 24, 2011
VISIBILITY
DRIVER SIDE SUN VISOR WILL NOT STAY SECURED IN THE 'UP' POSITION. FALLS INTO DRIVER'S VISION AT UNEXPECTED TIMES AND ESPECIALLY IF DRIVING OVER ROUGH SURFACE OR HITTING BUMP OR DIP IN ROAD SURFACE. PRESENTS CLEAR AND PRESENT DANGEROUS CONDITION(S) FROM SUDDEN LACK OF VISIBILITY AND/OR IN ACTING AS A POTENTIAL 'KNIFE EDGE' IN CASE OF A SUDDEN STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426866September 23, 2011
SERVICE BRAKES, HYDRAULIC
WHILE DRIVING THE BRAKE LIGHT COMES ON AND STAY ON WHEN I PRESSED THE BRAKES THE CAR SHIMMER TOOK CAR TO DEALER FOR REPAIR WAS TOLD THE CAR WAS REPAIRED NOW THE BRAKE LIGHT IS ON AGAIN WHILE I AM TODAYS DATE SEPT. 23 . HAVE TO MAKE ANOTHER APOINTMENT TO CHECK OUT BRAKE AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426751September 22, 2011
VISIBILITY
DRIVER'S SIDE SUN VISOR SUDDENLY FLOPPED DOWN AND BLOCKED MY WIFE'S VIEW OF THE ROAD. IT WILL NOT STAY UP. AFTER LISTENING TO HER COMPLAINTS FOR WEEKS, I FINALLY TOOK IT THE DEALERSHIP TO GET A NEW ONE. THEY WANT $182.59 PLUS TAX JUST FOR THE PART! THAT DOESN'T EVEN INCLUDE LABOR TO INSTALL. THE DEALERSHIP TOLD ME I WAS LUCKY BECAUSE IT USED TO COST $425. THAT IS LUDICROUS! I HAVE FOUND DOZENS OF SIMILAR COMPLAINTS ON THIS VERY WEBSITE. IT IS A SERIOUS SAFETY ISSUE AND IT IS OBVIOUSLY A SYSTEMIC PROBLEM. I DIDN'T REALIZE HOW MUCH IT AFFECTED YOUR DRIVING UNTIL I DROVE IT TODAY. WE ARE IN THE MARKET FOR A NEW CAR AND I CAN GUARANTEE IT WILL NOT BE A NISSAN OR INFINITI. $200 FOR A $20 SUN VISOR IS INSANE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426848September 22, 2011
SEATS
WHILE DRIVING AT HIGHWAY SPEED (55MPH), THE DRIVERS SEAT SUDDENLY FELL BACKWARDS. LUCKILY, IT WAS ONLY FELL BACK ON THE LEFT SIDE. IF BOTH SIDES HAD BROKEN, MY WIFE MIGHT HAVE LOST CONTROL OF THE VEHICLE. LOOKING AT THE SEAT, THERE IS A CROSS BAR AT THE BOTTOM OF THE SEAT BACK THAT HAD ONE SIDE SHEAR OFF. I'VE READ A NHTSA REPORT (SEE HTTP://X.NISSANHELP.COM/FORUMS/MURANO/12811-NO-RECALL-MURANO-SEAT.HTML) THAT SAYS THAT "WHILE THE NUMBER OF COMPLAINTS OF THIS PROBLEM IS RELATIVELY HIGH, ONLY THREE VERY MINOR, UNDOCUMENTED INJURIES WERE REPORTED. THE REPORTED INJURIES OCCURRED DURING DRIVER INGRESS, NOT WHILE THE VEHICLE WAS IN MOTION. INVESTIGATION DISCLOSED THAT THE APPARENT RISK OF COMPROMISE TO VEHICLE CONTROL HAS NOT BEEN DEMONSTRATED." WITH THE SEAT BROKEN, I FIND IT HARD TO BELIEVE THAT AN INVESTIGATOR WOULDN'T FIND THIS NOT BEING A SAFETY ISSUE BECAUSE IT'S VERY DANGEROUS TO DRIVE THE VEHICLE IN THIS CONDITION. IF THE RIGHT SIDE ALSO BROKE, IT MAY CAUSE THE BACK OF THE SEAT TO FALL BACKWARDS AND I WOULD EXPECT THE DRIVER TO LOSE CONTROL. WITH THE NUMBER OF PEOPLE POSTING THIS COMPLAINT ONLINE, I'M AMAZED THAT THIS HASN'T RESULTED IN A RECALL. ALSO, SINCE I'VE READ THAT NISSAN HAS REDESIGNED THE SEAT BRACKET, THEN THIS WOULD CONFIRM THAT THERE WAS INFERIOR ENGINEERING DONE PREVIOUSLY. OTHERWISE, THEY WOULDN'T HAVE FIXED IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426572September 21, 2011
VISIBILITY
THE DRIVER'S SIDE SUN VISOR FAILS DIRECTLY INTO MY LINE OF VISION AND WILL NOT STAY UP. YOU CAN PUSH IT BACK UP BUT THEN AT ANY GIVEN TIME IT WILL FALL AGAIN. EXTREMELY FRUSTRATING AND DANGEROUS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426596September 21, 2011
ENGINE AND ENGINE COOLING, POWER TRAIN
AFTER EXTENDED IDLE, THE VEHICLE BECOMES UNRESPONSIVE TO FUEL FEED. WHEN THE GAS PEDAL IS DEPRESSED THERE IS A HESITATION (2-5 SECONDS) AND THEN SUDDENLY THE VEHICLE WILL LURCH FORWARD. THE PROBLEM TEMPORARILY GOES AWAY WHEN THE CAR IS SHUT OFF FOR A FEW MINUTES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426614September 21, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 55 MPH, THE CONTACT HEARD A WHISTLING SOUND AND FELT A VIBRATION IN THE VEHICLE. THE VEHICLE BEGAN TO DECELERATE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS. THE TECHNICIAN STATED THE TRANSMISSION AND THE TRANSFER CASE WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426467September 20, 2011
SEATS
THE WELD ON THE DRIVERS SEAT FRAME IS FRACTURED. IT IS A MAJOR SAFETY ISSUE AND NISSAN HAS CHANGED THE PART FROM WHAT IS ORIGINALLY IN THE VEHICLE, ALTHOUGH NISSAN WON'T ADMIT TO A CHANGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426495September 20, 2011
VISIBILITY
DRIVER SIDE SUN VISOR WILL NOT STAY UP REGARDLESS OF THE POSITION IT IS IN AND CONTINUES TO FALL DOWN BLOCKING THE DRIVER'S VIEW. IT FALLS DOWN UNEXPECTED WHILE DRIVING SUDDENLY BLOCKING THE DRIVER'S VIEW OF ONCOMING TRAFFIC, TRAFFIC SIGNALS, ETC. I (AND MANY OTHER OWNER BASED ON BLOGS AND REVIEWS) HAVE CONTACTED NISSAN SEVERAL TIMES, FILED A COMPLAINT AND REQUESTED A RECALL, TO NO AVAIL. THIS IS CLEARLY A SAFETY ISSUE THAT SHOULD HAVE BEEN ADDRESSED IN EARLIER VEHICLES. UNDOUBTEDLY THERE HAVE BEEN ACCIDENTS AND NEAR MISSES DUE TO THIS OBSTRUCTION TO THE DRIVER'S VIEW OF THE ROAD AND TRAFFIC FLOWS. A RECALL NEEDS TO BE CALLED TO GET THIS MATTER ADDRESSED ESPECIALLY SINCE THE MANUFACTURER IS WELL AWARE OF THE HAZARD IT CREATES AND THAT THE COMPONENT FAILURE HAS BEEN IN EXISTENCE SINCE AT LEAST 2003. FILE # 6909366 WAS BEEN CREATED TO DOCUMENT MY CONCERN BY GINGER KNIGHT, CONSUMER AFFAIRS REPRESENTATIVE, NISSAN CONSUMER AFFAIRS. IF A RECALL HAS ALREADY BEEN ISSUED, PLEASE ADVISE OF THE INFORMATION SO I CAN GET THIS FIXED. IF NOT, PLEASE CONSIDER THIS AND THE NUMEROUS OTHER COMPLAINTS REGARDING THIS KEY COMPONENT FAILURE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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