Nissan Murano Complaints

5,967 consumer complaints on file.

#10652107November 3, 2014
AIR BAGS
WHILE DRIVING ON A CURVY, GRAVEL ROAD I HAD JUST COME OUT OF A LEFT SIDED CURVE. THE VEHICLE STARTED SPINNING COUNTER CLOCKWISE TOWARDS A DITCH. I IMMEDIATELY STARTED TURNING MY WHEEL CLOCKWISE TO COMPENSATE AND REGAIN CONTROL. MY LEFT REAR TIRE LOST AIR WHICH I BELIEVE WAS THE REASON I COULD NOT REGAIN CONTROL. I ENDED UP IN A DITCH ON THE LEFT SIDE OF THE ROAD. THE PROBLEM IN HAND WAS THAT THE DRIVER'S AIRBAG DID NOT DEPLOY, HOWEVER THE PASSENGER SIDE DID DEPLOY. HAD THE AIRBAG DEPLOYED AS IT SHOULD HAVE, I WOULD HAVE NOT BEEN TAKEN TO THE HOSPITAL VIA AMBULANCE. DUE TO THE MALFUNCTION OF THE AIRBAG MY DAUGHTER HIT THE STEERING WHEEL WHERE BY CRACKING HER 1ST AND 2ND RIB, RECEIVED A HEAD CONCUSSION, THORACIC BACK PAID, CERVICAL STRAIN-WHIPLASH, CHEST WALL CONTUSION,CONTUSIONS IN BOTH KNEES, INTRA-ABDOMINAL HEMATOMA'S AND HAS SUFFERED GREATLY. I HAVE NOTIFIED NISSAN AND THEY ARE UNWILLING TO ASSUME RESPONSIBILITY FOR A FAULTY PRODUCT. IS THERE ANYTHING YOU CAN DO TO ASSIST? SINCERELY, *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10652121November 3, 2014
POWER TRAIN
WHILE DRIVING ON A FLAT, CLEAR ROAD, I HEARD A LOUD NOISE UNDER HOOD, THE CAR LOST POWER AND THERE WEAS SMOKE COMING OUT FROM UNDER THE HOOD. I PULLED OVER FORTUNATELY, THERE WAS A GAS STATION. CAR WAS TOWED AND I WAS INFORMED THAT MY TRANSFER CASE WAS CRACKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651713October 31, 2014
AIR BAGS
I WAS DRIVING LOW SPEED AT SCHOOL ZONE WHEN DRIVER AND PASSENGER AIR BAGS DEPLOYED FOR NO REASON. THERE WAS NO IMPACT, COLLISION OR ACCIDENT IN ANY WAY. TO MY OWN AMUSEMENT THIS IS THE SECOND TIME THAT AIR BAGS DEPLOY LIKE THIS. BOTH CASES ARE VERY SIMILAR IF NOT EXACTLY THE SAME (DRIVING AT LOW SPEED AND... POOF!). I LIVE IN THE TROPICS WHERE IT'S HOT AND HUMID. I'VE HEARD SOME CARS ARE BEING RECALLED FOR THIS BUT OF COURSE, NOT MINE. I ASKED NISSAN IF I SHOULD WORRY ABOUT THESE AIRBAGS TO DEPLOY BECAUSE AS I MENTIONED BEFORE BOTH CURTAINS AND SEATS WERE DEPLOYED THE SAME WAY, AND THEY TOLD ME NOT TO WORRY BECAUSE SENSOR WAS ALREADY "OFF" AND THERE WAS NO WAY THIS COULD HAPPEN. WELL... HERE I AM, MAKING SURE THE WHOLE WORLD KNOWS ABOUT THIS VEHICLE INCIDENT AND MOST IMPORTANTLY... DON'T BUY NISSAN, THEY ARE NOT RELIABLE NOR COSTUMER FRIENDLY. BASICALLY YOU ARE ON YOUR OWN, THEY DON'T CARE AND DON'T WANT TO HEAR ABOUT IT. SO DISAPPOINTED. I AM SO LUCKY TO BE UNHARMED WITH ALL OF THIS... TWICE! WHAT IF I WAS ON A HIGHWAY???? I WENT TO POLICE AND MADE REPORT, JUST LIKE THE FIRST TIME. NOTE: THE FIRST INCIDENT WAS IN FEBRUARY 2014, 8 MONTHS AGO. I JUST HOPE THERE ISN'T ANY OTHER AIR BAG WAITING TO DEPLOY IN THIS CAR, I STILL HAVEN'T OVERCOME THE PREVIOUS SHOCKS. TERRIBLE EXPERIENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651454October 30, 2014
SEATS
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE SEAT FRAME BECAME FRACTURED. THE DEALER DIAGNOSED THAT THE SEAT FRAME NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651007October 29, 2014
ELECTRICAL SYSTEM, SERVICE BRAKES, VEHICLE SPEED CONTROL
I HAD A CHECK ENGINE LIGHT AND AN AIRBAG LIGHT APPEAR ON MY DASH. WHILE DRIVING ON THE BELTWAY THE ABS LIGHT CAME ON AND MY CAR SLOWED DOWN AND WOULDN'T TEE POND TO THE GAS PEDAL. AFTER ABOUT 2 MINUTES IT KICKED BACK IN SO I TOOK IT TO GET A DIAGNOSTIC FROM A NISSAN DEALER THE NEXT MORNING. THEY TOLD ME EVERYTHING WAS FINE ACCORDING TO THE COMPUTER THERE WERE A LOT OF CODES THAT POPPED UP BUT THEY TOLD ME THEY WEREN'T HAPPENING ANYMORE. I ASKED OF THEY CHECKED ALL OF THE WIRES THEY TOLD ME YES. SO I TOOK MY VEHICLE AND LATER THAT NIGHT WHILE DRIVING BACK FROM LUNCH BREAK THE ABS LIGHT CAME ON AGAIN AND THE MURANO SLOWED DOWN AS BEFORE ONLY THIS TIME IT CUT COMPLETELY OFF. IT ONLY HELD A JUMP FOR ABOUT 5 BLOCKS BEFORE IT CUT OFF AGAIN. I HAD IT TOWED BACK TO THE DEALER THE NEXT MORNING AND THEY TOLD ME THEY CAN'T CHECK ANYTHING UNLESS I PURCHASE A NEW BATTERY SO I BOUGHT A NEW BATTERY AND THEY PUT IT IN AND TOLD ME EVERYTHING WAS FINE AGAIN IT JUST NEEDED A NEW BATTERY. THEY TOLD ME EVERYTHING WAS READING FINE BUT IN MY OPINION THAT WAS BECAUSE IT WAS FEEDING OFF THE JUICE OF A NEW BATTERY. ABOUT 2 HOURS AFTER LEAVING THE DEALER THE SAME THING HAPPEN AGAIN WITH A NEW BATTERY WHILE I WAS DRIVING. THE ABS LIGHT CAME ON THE CAR SLOWED DOWN THIS TIME THE METERS WENT CRAZY THEN IT CUT OFF. ONLY BY THE GRACE OF GOD THAT NO ONE WAS INJURED WITH MY CAR CUTTING OFF WHILE I'M DRIVING. I CALLED THE DEALER AND THEY WERE NOT WILLING TO DO ANYTHING DIFFERENT AND THEY TOLD ME MY VIN NUMBER IS NOT UNDER A RECALL. I CALLED NISSAN CONSUMER AFFAIRS AFTER A WEEK OF WAITING AND UNRETURNED CALLS I FINALLY TALKED TO A REGIONAL MANAGER FROM TENNESSEE BY THE NAME OF [XXX] ONLY BECAUSE I GOT TRANSFERRED TO HIM AND ALL HE TOLD ME WAS NISSAN WILL NOT HELP YOU OUT FINANCIALLY. HE DIDN'T DISCUSS THE ISSUE OR OFFER SOLUTIONS AND SHOWED NO CONCERN FOR SAFETY ONLY MONEY EVEN THOUGH I NEVER ASKED FOR IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651028October 29, 2014
SEATS
TL* THE CONTACT OWNS A 2007 NISSAN MURANO. THE CONTACT STATED THAT THE ANCHOR BRACKET ON THE REAR DRIVER SIDE FRACTURED CAUSING THE DRIVER'S SEAT TO MOVE OUT OF PLACE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651082October 29, 2014
SEATS
GOT IN THE VEHICLE AND THE SEAT FRAME BROKE (DRIVER'S SEAT - LEFT REAR). THIS IS GOING TO HAPPEN WITH EVERY 2003-2007 SOMETIME. NISSAN NEEDS TO RECALL. THIS IS A SAFETY ISSUE. SOMEONE WILL BE KILLED IF THIS HAPPENS WHILE DRIVING. THIS IS A $1,200 REPAIR FROM THE DEALER. I DIDN'T GET IT FIXED YET. HELP!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650669October 28, 2014
SEATS
TL* THE CONTACT OWNS A 2006 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 65 MPH, THE DRIVER'S SEAT FRAME FRACTURED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE FRAME NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650894October 28, 2014
POWER TRAIN
DRIVING THE CAR WHEN HEARING BIG BANGING NOISE COMING FROM THE HOOD FROM THE CAR SOUNDLY THE CAR BROKE DOWN TOWING IT IN TO THE DEALER SAYING THAT IT'S THE TRANSFER CASE THAT WENT WITH OUT ANY WARNING READING UP ON LINE SEEING THAT THIS IS A BIG PROBLEM WILL AL NISSAN THEY SHOULD BE ACCOUNTABLE FOR THIS IT'S A SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650222October 27, 2014
STRUCTURE:FRAME AND MEMBERS
TL* THE CONTACT OWNS A 2004 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 35 MPH, THE SUBFRAME FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SUBFRAME NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650487October 27, 2014
SEATS
I STARTED NOTICING THE DRIVER'S SEAT SEEMED LOOSE WHEN I WOULD SIT DOWN ON IT. IT ROCKS BACK AND FORTH. IT SEEMS THAT THE REAR BRACKET IS BROKEN. IN RESEARCHING THIS PRIOR TO TAKING IT INTO THE DEALER, IT LOOKS LIKE THIS IS A COMMON ISSUE. I JUST HOPE I'M NOT IN AN ACCIDENT BEFORE I CAN GET THIS REPAIRED. I'D HATE TO SEE WHAT COULD HAPPEN TO ME IF I GET REAR ENDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650474October 27, 2014
SEATS
TL* THE CONTACT OWNS A 2007 NISSAN MURANO. THE CONTACT STATED THAT DRIVER'S SEAT HEIGHT ADJUSTOR FAILED. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE SEAT PAN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650129October 26, 2014
STRUCTURE
MY DASHBOARD IS MELTING. EVERYTHING IS STICKY AND STARTING TO GLARE, WHICH IMPEDES VISIBILITY. WHY CAN'T THERE BE A RECALL TO MAKE THESE AUTO MAKERS STAND BEHIND THEIR PRODUCTS? THIS IS THE SAME THING THAT HAPPENED TO OUR 2004 INFINITI. THE DASHBOARD BUBBLED, AND BECAUSE THERE WAS NO RECALL, THEY DIDN'T NOTIFY OWNERS. BUT THEY DID REPLACE THEM IF YOU BROUGHT IT TO THEIR ATTENTION. IT WAS A SECRET THAT THEY DIDN'T WANT TO LET OWNERS KNOW ABOUT, SO THEY WOULDN'T HAVE TO REPAIR, UNLESS YOU INSISTED ON IT. OUR INFINITI WAS SERVICED REGULARLY AT THE DEALERSHIP AND THEY SAY THEY DIDN'T NOTICE THE HUGE BUBBLING EFFECT ALL OVER THE DASHBOARD! WHY ISN'T NHTSA DOING SOMETHING FOR THE CONSUMER? ARE THEY ON THE AUTOMAKERS PAYROLL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649873October 25, 2014
SEATS, SEAT BELTS
WHILE ADJUSTING THE DRIVERS SIDE POWER SEAT, SOMETHING IN THE POWER SEAT MECHANISM APPEARS TO HAVE BROKE AND THE SEAT IN NOW UNEVEN, AND FEELS LIKE IT IS COMING OFF THE RAILS ESPECIALLY WHEN GOING INTO A CURVE, WHERE YOU MUST HANG ONTO THE STEERING WHEEL FOR BALANCE WHICH CAUSES UNDUE ANXIETY FOR FEAR OF LOSING CONTROL. THE SEAT FEELS LIKE IT IS OFF THE RAILS, AND WHEN I USE THE POWER SEAT ADJUSTER, IT ONLY LIFTS ONE SIDE OF THE SEAT. THIS HAPPENED OVER 2 YEARS AGO AT ABOUT 45,0000 MILES. I NOW HAVE 70,000 MILES. I HAVE LEARNED IF YOU KEEP THE SEAT ADJUSTED SO THAT ITS CLOSEST TO THE FLOOR, THEN THERE IS LESS OF A FEELING THAT THE SEAT IS COMING OFF, THAN IF THE SEAT IS ADJUSTED TO A HIGHER POSITION. I HAVE CHOSEN NOT TO GET THIS REPAIRED SOLELY DUE TO THE $1,100 EXPENSE WHICH IT APPEARS TO COST TO REPAIR THIS SAFETY ISSUE. IT'S AN ANNOYING ISSUE, IT REMINDS ME OF THE FORD I HAD AS A TEENAGER THAT I HAD TO USE ROPE TO KEEP THE DRIVER DOOR SHUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649927October 25, 2014
SEATS
WHILE DRIVING MY WIFE HEARD POP AND DRIVER'S SEAT BROKE DIPPING TO THE LEFT AT REAR OF SEAT. I'VE INVESTIGATED THIS MATTER AND SEAT WILL COST OVER $1,000 TO REPLACE AND IS A COMMON PROBLEM. CAN'T UNDERSTAND WHY IF THIS IS A COMMON PROBLEM THIS IS NOT SUBJECT TO A RECALL. FROM THE NUMBER OF COMPLAINTS IT LOOKS TO ME AS THOUGH THE METAL USED TO MAKE THE SEAT BRACKET IS NOT STURDY, OR DEFECTIVE METAL IS BEING USED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649599October 24, 2014
AIR BAGS
AIR BAGS LIGHT KEEP STAY ON, CALL NISSAN MANUFACTURER AND THEY WON'T DO THE RECALL FOR THE AIR BAG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649706October 24, 2014
ENGINE, POWER TRAIN
TRANSMISSION , TRANSFER CASE, IT WOULDN'T SHIFT GEARS. IT DIDN'T GO OVER 40 30 MPH I ACCELERATED AND WON'T DO MORE THEN 30, 40 MPH AND THE VEHICLE SHUT DOWN ON ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649439October 23, 2014
SEATS
WIFE WAS DRIVING ON FREEWAY WHEN DRIVER SIDE SEAT FRAME BROKE AFTER DOING RESEARCH THIS HAS BEEN A KNOWN ISSUE FOR YEARS NOT SURE WHY IT IS NOT A RECALL YET. I KNOW 2 OTHER PEOPLE IN MY FAMILY WHO THIS HAS ALSO HAPPENED TO. I'M HAPPY NOTHING HAPPEN TO WIFE OR SON. GO TO DEALERSHIP AND THEY WANT TO CHARGE $800 TO $1500 TO FIX I DO NOT AGREE WITH THIS NEEDS TO BE A RECALL NOT SURE IF THEY ARE WAITING FOR SOMEONE TO DIE TO MAKE IT A RECALL. INFO ON THIS MATTER IS ALL OVER THE WEB IF YOU OWN A NISSAN MURANO 2003 TO 2007 THIS WILL HAPPEN IF IT HAS NOT ALREADY. THIS SEAT FRAME WAS POORLY ENGINEERED AND NISSAN NEEDS TO TAKE CARE OF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649342October 22, 2014
POWER TRAIN
THE DRIVER SIDE TRANS-AXLE SLID OUT OF IT'S LOCKED POSITION IN THE TRANSMISSION. THE AXLE SEAL/GASKET WAS REPLACES 3MONTHS PRIOR ON THE DRIVERSIDE. UP ON DISASSEMBLY, THE DEALERSHIP MASTER TRANSMISSION MECHANIC WAS BAFFLED AS TO HOW THIS COULD HAVE HAPPENED AS HE PUTS IT "YPU WOULD NEED A GREAT FORCE TO PULL IT OUT ONCE IT WAS IN LOCKED POSITION. ALL OF THE COMPONENTS WERE EXAMINED AND SEEM TO BE ALL IN GOOD CONDITION AS FAR AS WEAR ON THE THREADS ANS WELL AS THE LOCKING CLIP. IT WAS CONCLUDED THAT THIS WAS A FAILURE OF PRODUCT DESIGN AND NOT THE FAULT OF IMPROPER INSTALLATION AND THIS FAILURE COULD HAVE LET TO A CATASTROPHIC FAILURE AT HIGH SPEEDS AND MAY HAVE RESULTED IN SEVERE ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649051October 21, 2014
ENGINE AND ENGINE COOLING
2012 WHICH I PREVIOUSLY OWNED AND 2013 NISSAN MURANO WHICH THEY REPLACED HAS A ANTIFREEZE, SMELL COMING FROM ENGINE THAT THEY CANNOT SEEM TO FIND AND NISSAN CLAIMS IT IS A NORMAL SMELL AND THAT WE HAVE TO JUST DEAL WITH IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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