Mitsubishi Outlander Complaints

1,347 consumer complaints on file.

#11012308August 2, 2017
ENGINE, SERVICE BRAKES, POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2016 MITSUBISHI OUTLANDER. ON TWO OCCASIONS, WHILE DRIVING APPROXIMATELY 65 MPH, THE STEERING WHEEL AND BRAKES LOCKED UP WITHOUT WARNING. THE SERVICE ENGINE WARNING INDICATOR ILLUMINATED. AS A RESULT, THE CONTACT CRASHED INTO A GUARDRAIL AND DAMAGED THE BUMPER. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. ON ANOTHER OCCASION, WHILE DRIVING, THE ENGINE LOCKED UP AND THE BRAKES FAILED TO RESPOND. AS A RESULT, THE VEHICLE ROLLED BACKWARDS INTO A TELEPHONE POLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO SKYLAND AUTO GROUP (255 SMOKEY PARK HIGHWAY, ASHEVILLE, NC 28806 (828) 667-5213), BUT THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT OFFER ANY ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 27,000. THE VIN WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11011905August 1, 2017
VISIBILITY/WIPER
MANUFACTURER RECALL NUMBERSR-16-009 NHTSA RECALL NUMBER16V791 MANUFACTURER REFUSES TO MAKE REPLACEMENT PARTS AVAILABLE FOR RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010712July 26, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2015 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT WHILE ATTEMPTING TO MOUNT THE MITSUBISHI ROOF MOUNT RACK, THE VEHICLE ROOF RACK SECUREMENTS POINTS FRACTURED DUE TO RUST. THE VEHICLE WAS TAKEN TO THE KELLY MITSUBISHI DEALER LOCATED AT 536 STATE AVE, EMMAUS, PA 18049; (610) 967-2101 WHERE IT WAS DIAGNOSED THAT THE AREA NEEDED TO BE CLEANED WITH THE WD40 AND BRUSH. THE VEHICLE WAS NOT REPAIRED. THE CONTACT FELT THAT THE CLEANING WOULD NOT DO ANY GOOD FOR THE FAILURE. THE MANUFACTURER WAS CONTACTED AT 888-648-7820 AND STATED THAT THERE WAS NOTHING THEY COULD DO OTHER THAN THE WD40. THE APPROXIMATE THE FAILURE MILEAGE WAS 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010179July 24, 2017
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2016 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V233000 (LATCHES/LOCKS/LINKAGES) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT RECEIVED NOTIFICATION IN JUNE OF 2017. THE DEALER (SPRINGFIELD MITSUBISHI, 313 BALTIMORE PIKE, SPRINGFIELD, PA 19064) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR AND THEY WERE UNABLE TO INFORM WHEN PARTS WOULD BE MADE AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED AND MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 09/06/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006722July 21, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2012 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V791000 (VISIBILITY) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (LARRY JAY MITSUBISHI, 8415 SOUTH BLVD, CHARLOTTE, NC 28273, (866) 237-9670) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005483July 15, 2017
AIR BAGS
STRUCK IN RIGHT FRONT QUARTER PANEL BY PICKUP TRUCK GOING 70MPH WHICH TOTALLED MY VEHICLE AND CAUSED INJURIES TO MYSELF AND GRANDSON BUT NO AIRBAGS DEPLOYED. DEPLOYMENT WOULD HAVE REDUCED OUR INJURIES.
Crash:
Yes
Fire:
No
Injuries:
12
Deaths:
0
#11004772July 12, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2008 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V791000 (VISIBILITY); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (SKYLAND AUTO GROUP LOCATED AT 255 SMOKEY PARK HIGHWAY, ASHEVILLE, NC 28806; (828) 667-5213) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004317July 11, 2017
EXTERIOR LIGHTING
THERE IS A PROBLEM WITH THESE VEHICLES. THE FRONT HEADLIGHTS NEED TO BE REPLACED EVERY 6 MONTHS OR LESS. THERE HAVE ALSO BEEN PROBLEMS WITH THE COMPUTER. I WAS DRIVING AND THE REAR CAMERA CAME ON WHILE IN DRIVE. I PULLED INTO A PARKING LOT. WHEN I STARTED THE CAR I HAD NO BRAKES AND NO POWER STEERING. I TURNED OFF THE CAR AND TURNED IT BACK ON AND IT WAS FINE. I HAD IT TOWED IN FOR SERVICE AND THE DEALERSHIP SERVICE CENTER SAID THE COMPUTER HAD NO CODES TO INDICATE ANY PROBLEM AND THEY CAN NOT RECREATE THE PROBLEM. ALSO, THE BATTERY HAS BEEN REPLACED ON THIS VEHICLE AT LEAST 3 TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003651July 7, 2017
EXTERIOR LIGHTING
WITH JUST 2,000 MILES ON THE SUV, THE DRIVER'S SIDE LOW BEAM HEADLIGHT BURNED OUT. REPLACED IT. AT 20,000 MILES, BOTH LOW BEAMS BURNED OUT AT THE SAME TIME. REPLACED THEM. AT 30,000, BOTH LOW BEAMS BURNED OUT AGAIN, AT THE SAME TIME. REPLACED AND CONTACTED DEALER WITH, SO FAR, NO RESPONSE. I'VE OWNED ALMOST 10 VEHICLES OVER THE YEARS - INCLUDING HIDS AND HALOGENS - AND HAVE NEVER HAD HEADLIGHTS BURN OUT THIS QUICKLY OR AT EXACTLY THE SAME TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003661July 7, 2017
VISIBILITY/WIPER
I RECEIVED A RECALL NOTICE IN DECEMBER OF 2016, THAT INDICATED THEY DID NOT HAVE THE PARTS YET TO MAKE THE REPAIR BUT WOULD SEND A SECOND NOTICE WHEN THEY WERE RECEIVED. I CALLED TODAY7/7/17 SEVEN MONTHS AFTER GETTING THE NOTICE AND WAS TOLD THEY STILL DO NOT HAVE THE PARTS TO MREPAIR THE PROBLEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001658June 27, 2017
VISIBILITY/WIPER
I RECEIVED AN INTERIM "IMPORTANT SAFETY RECALL" LETTER IN DECEMBER 2016 REGARDING THE WIPER LINK BALL JOINT , POTENTIAL CORROSION AND SEPARATION CAUSING WINDSHIELD WIPERS TO STOP OPERATING. THE LETTER INDICATED THAT NO PARTS WERE AVAILABLE FOR THE REPAIR AND THAT I WOULD BE CONTACTED WHEN THE REMEDY PARTS WERE AVAILABLE. APPROXIMATELY 6 MONTHS LATER, IN EARLY JUNE, I RECEIVED A BRIGHT ORANGE "URGENT RECALL REPAIRS" POSTCARD FROM MY DEALERSHIP ABOUT THE SAME ISSUE. I CALLED THE DEALERSHIP, MICHAUD MITSIBUSHI IN DANVERS, MA, AND REQUESTED AN APPOINTMENT FOR RECALL REPAIRS TO THE WIPER SYSTEM. THE SERVICE DEPARTMENT INFORMED ME THAT NO PARTS WERE AVAILABLE, AND THAT THE POSTCARD WAS SIMPLE A "PRE-NOTIFICATION". THEY HAD NO IDEA WHEN PARTS WOULD BE AVAILABLE. IN THE MEAN TIME, I'M DRIVING A VEHICLE WHOSE WIPERS COULD FAIL AT ANY TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000800June 23, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V791000 (VISIBILITY/WIPER). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. IN ADDITION, THE WIPERS FAILED TO WORK INTERMITTENTLY. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT CALLED A LOCAL DEALER (MOTOR WORLD GROUP AT 150 MOTORWORLD DR, WILKES-BARRE, PA, 18705) AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER AND THE CONTACT WOULD BE NOTIFIED WHEN THEY BECOME AVAILABLE. THE FAILURE MILEAGE WAS 57,800. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10999949June 20, 2017
POWER TRAIN
2010 MITSUBISHI OUTLANDER. CONSUMER WRITES IN REGARDS TO TRANSMISSION PROBLEMS. CONSUMER HAS ANOTHER VEHICLE CORRESPONDENCE IN ARTEMIS. *LD THE CONSUMER REQUESTED TO HAVE ANY INFORMATION PERTAINING TO HIS VEHICLE'S TRANSMISSION SENT TO HIM IN WRITING. UPDATED 06/20/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995820June 19, 2017
SERVICE BRAKES
AT APPROXIMATELY 18,500 MILES I NOTICED THAT THERE WAS VIBRATION IN BOTH THE STEERING WHEEL AND BRAKE PEDAL WHEN BRAKING. BASED ON THE MILEAGE I FIGURED IT MUST BE SOMETHING WRONG OUTSIDE OF THE BRAKES - TOOK IT IN FOR SERVICE AT JEFF D'AMBROSIO AND WAS TOLD THAT I NEEDED FRONT ROTORS, BACK ROTORS AND BACK BRAKE PADS - AND THEY WOULD NOT BE COVERED UNDER THE WARRANTY. I TOOK IT TO SOMEONE ELSE TO SERVICE THE VEHICLE (KEPT THE PARTS) AND REPLACED THE FRONT BRAKES AND ROTORS AND WILL HAVE THE BACK DONE THIS WEEKEND - PARTS WERE NOT AVAILABLE. THE FRONT DRIVER SIDE BRAKES SHOWED UNEVEN WEAR WITH THE INNER BRAKE PAD WEARING AT AN ANGLE...THIS IS NOT NORMAL WEAR AND TEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995064June 14, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2016 MITSUBISHI OUTLANDER. AFTER OPENING AND CLOSING THE REAR DRIVER SIDE DOOR, THE REAR DOOR OPEN INDICATOR ILLUMINATED. THE CONTACT HAD TO OPEN AND CLOSE THE DOOR THREE TIMES IN ORDER FOR THE WARNING INDICATOR TO DIM. THE CONTACT STATED THAT THE FAILURE OCCURRED AT LEAST 30 TIMES ON ALL FOUR DOORS OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994998June 13, 2017
STEERING, SUSPENSION, UNKNOWN OR OTHER
RECALL ISSUED AUGUST 2016 FOR POSSIBLE CORROSION ON CROSS MEMBER. VEHICLE TAKEN TO DEALER, INSPECTED, ANTI RUST AGENT APPLIED TO CROSS MEMBER. ON SUBSEQUENT VISITS TO TWO INDEPENDENT GARAGES FOR SERVICE WE WERE ADVISED OF SEVERE CORROSION OF UNDER CARRIAGE, STEERING PARTS, AND SUSPENSION. THE FIRST VISIT WAS IN OCTOBER 2016, SECOND VISIT IN FEBRUARY, 2017. IT IS EVIDENT THE WORK DONE BY THE DEALER WAS UNSATISFACTORY. THE CROSS MEMBER AND RELATED PARTS AFFECTED BY THIS CORROSION NEED TO BE REPLACED. AND STEERING, SUPENSION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994135June 9, 2017
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
TL* THE CONTACT OWNS A 2010 MITSUBISHI OUTLANDER. WHILE THE ENGINE WAS IDLING, THE ODOR OF EXHAUST FUMES WAS PRESENT IN THE CABIN OF THE VEHICLE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER, SENDELL MOTORS OF GREENSBURG, PA, WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994053June 8, 2017
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
THERE HAVE BEEN MANY PROBLEMS THE LAST COUPLE YEARS WITH MY CAR, I NOTICED LAST YEAR WHEN I WAS ON A LONG DISTANCE ROAD TRIP THAT MY TRANSMISSION OVERHEATING LIGHT WAS COMING ON? I HAD TO PULL OVER A COUPLE TIMES AND LET IT COOL DOWN BEFORE I COULD CONTINUE... IT STOPPED DOING IT FOR AWHILE, AND THEN NOW MY CAR IS LOSING ACCELLERATION ON THE FREEWAY AND SEEMS TO BE STALLING , IT IS VERY DANGEROUS AND NO ONE AT MITSUBISHI OR OTHER SHOPS KNOWS WHATS WRONG? PLEASE HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993436June 6, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2008 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V791000 (VISIBILITY); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992271May 30, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2008 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V791000 (VISIBILITY); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AT 251-473-3336 AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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