Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#8010068May 17, 2002
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
GAS PEDAL KEEPS STICKING, AND IT IS TOO HARD TO STOP VEHICLE DUE TO BRAKE FAILURE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#761242April 26, 2002
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
THE BRAKCET FOR THE SLIDING SEAT ON THE PASSENGER SIDE FLOORBOARD GOT SO HOT THAT IT BLISTERED MY THUMB WHEN I BUMPED IT TRYING TO GET THE INHALER THAT I DROPPED. MY DAUGHTER HAD BEEN HAVING ASTHMA ATTACKS IN THIS AUTO. I NOW HAVE HER RIDE WITH SOMEONE ELSE AND THE ATTACKS HAVE STOPPED. BECUASE THE MERCURY'S FLOORBOARD GETS SO HOT, I NO LONGER ALLOW MY CHILDREN TO RIDE IN IT.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#8008474April 24, 2002
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TEMPERATURE CONTROL SWITCH MAY BE DEFECTIVE. NO MATTER WHAT CONSUMER PUTS TEMPERATURE ON AIR COMES OUT HOT. *AK *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#760953April 20, 2002
VISIBILITY:WINDSHIELD
THIS IS A DESIGN PROBLEM. THE DEFROSTER EVEN ON HIGHEST HEAT AND FAN SETTING, ALONG WITH THE WIPERS ON HIGHEST SPEED, CANNOT KEEP THE WINDSHIELD FROM FREEZING UP AT ANY/ALL SPEEDS WHEN SNOW IS FALLING ON THE VEHICLE. THE DRIVER MUST STOP EVERY FEW MILES AND CLEAR OFF THE WINDSHIELD, ESPECIALLY THE PASSENGER SIDE, OR ELSE THE WINDSHIELD WIPERS STOP WORKING (JAMMED BY THE ICE ON THE WINDSHIELD). IT IS CLEARLY A MAJOR SAFEFY DEFECT IN THE 1999 MERCURY MOUNTAINEER WHEN DRIVEN IN THE SNOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8007985April 18, 2002
VEHICLE SPEED CONTROL
CONSUMER STATES WHILE ATTEMPTING TO PARK THE VEHICLE SUDDENLY TOOK OFF FOR NO REASON. CONSUMER STATES VEHICLE HIT A LIGHT POLE. NLM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#760584April 11, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8006700April 1, 2002
SUSPENSION
WHILE DRIVING AT HIGH SPEED OR WHEN WIND IS AT HIGH SPEED VEHICLE BECOMES ERRATIC, SWAYING SIDE TO SIDE OUT OF CONTROL. TOOK VEHICLE TO DEALER. BUT, PROBLEM NOT REMEDIED AS OF YET. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#759913March 28, 2002
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
PROBLEM MENTIONED ON VISIT IN DECEMBER 01. MY SON AND I EXPERIENCED CARBON MONOXIDE POISONING ON A TRIP TO CHICAGO 3/15/02. THERE ARE MANY SIMILAR VEHICLES IN THE RURAL AREA IN WHICH I LIVE. I FEEL A SERVICE ALERT SHOULD BE SENT FOR SIMILAR AGE MAKE VEHICLES THAT COME IN FOR SERVICE. ESPECIALLY IF THEY MENTION A TICK IN THE ENGINE. HAVE THERE BEEN OTHER REPORTS OF CRACKED EGR TUBES? NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8006458March 27, 2002
STRUCTURE:BODY:BUMPERS
CONSUMER STATES THAT WHILE SITTING IN TRAFFIC THE VEHICLE BEHIND THE CONSUMER RAN INTO THE CONSUMER'S VEHICLE AND THE WHOLE REAR BUMPER WAS DAMAGED, $800 DOLLARS WORTH OF DAMAGE, THE OTHER VEHICLE WHICH WAS A MALIBU HAD ONLY MINOR SUPERFICIAL DAMAGE TO THE VEHICLE'S BUMPER FACIA. THE DEALER WAS CONTACTED. NLM TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8006422March 26, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
ROTORS AND CALIPERS HAVE BEEN REPLACED 3 TIMES DUE TO EXCESSIVE WEAR. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8006439March 26, 2002
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
THE RADIO DISPLAY LED READ OUT WILL GO BLACK INTERMITTANTLY, THE DEALER REPLACED THE MAIN CIRCUIT BOARD DUE TO A BAD DESIGN. THE WAY IT WAS DESIGNED THEY HAD IT TOO CLOSE TO THE BACK SIDE OF THE DISPLAY WHERE THE CAPACITORS WOULD GIVE OFF HEAT AND CAUSE OVER HEATING AND BLACK OUTS. *JG NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#759793March 25, 2002
SEATS:FRONT ASSEMBLY:RECLINER
HANDLE TO ADJUST VERTICAL SEAT ALIGNMENT BROKE OFF. DEALER SAID IT WAS COMMON VEHICLE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8006243March 22, 2002
EXTERIOR LIGHTING:HEADLIGHTS, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
WHILE DRIVING, HEADLIGHTS WILL COME OFF AND ON BY THEMSELVES THIS HAS HAPPENED AT NIGHT AND WAS VERY DANGEROUS. DEALER COULD NOT DUPLICATE. *AK CUSTOMER ADDS HEAT BLOWS COLD AIR. DEALER FOUND BLEND DOOR MOTOR AND BLEND DOOR TO BE FAULTY. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8005864March 18, 2002
FUEL SYSTEM, GASOLINE
WHILE PARKING NOTICED A FUEL SMELL COMING INSIDE OF VEHICLE. CONSUMER BACKED OUT OF THE PARKING GARAGE, AND NOTICED THAT GASOLINE WAS LEAKING FROM UNDERNEATH VEHICLE. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#759193March 11, 2002
STRUCTURE:BODY, SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
THE FRONT FLOORBOARD OVERHEATED. THE FRONT SEATS BECAME WARM AS IF A SEAT HEATER WAS TURNED ON. THE VEHICLE HAS NONE. THE FRONT TIRES BEGAN MAKING A WHOMPING SOUND AS IF FLAT. I PULLED OVER CHECKED THE TIRE PRESSURE. IT WAS NORMAL. I CONTINUED TO MY DESTINATION. THE ABS LIGHT AND AIRBAG LIGHT THEN BEGAN TO FLASH. I CONTINUED TO DRIVE. UPON REACHING MY DESTINATION, I REACHED UNDER THE PASSENGER SIDE SEAT TO GET THE KEYS I DROPPED. I ACCIDENTLY BUMPED THE SEAT BRACKET WITH MY LEFT TALL FINGER BLISTERING IT.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#8005172March 7, 2002
AIR BAGS:SIDE/WINDOW
WHILE MAKE A RIGHT TURN ANOTHER VEHICLE VEERED INTO CONSUMER'S VEHICLE FROM THE SIDE. UPON IMPACT, SIDE CURTAIN AIRBAGS DIDN'T GO OFF. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#758851March 2, 2002
STRUCTURE:BODY
ON WARM DAYS, ESPECIALLY WHEN AIRCONDITIONER IS USED THE FLOORBOARD AND SEAT BRACKETS GET HOT. I HAVE MELTED PLASTIC GAME PIECES, CRAYONS, AND HEATED FOOD ITEMS BY LAYING THEM ON THE FLOOR BOARD NEXT TO THE BRACKETS. I BUMPED THE SEAT BRACKET WHEN I PICKED UP MY KEYS AND BLISTERED MY HAND. I CONTACTED THE CUSTOMER REALTIONS DEPARTEMENT FOR MERCURY WHO TOOK A REPORT AND PROMISED TO FOLLOW UP. I HAVE HEARD NOTHING FROM THEM OR MY DEALER. I ONLY HAVE 10,000 MILES LEFT ON MY WARRANTY. THIS WILL ONLY BE THREE MONTHS FOR ME. THE LOCAL SERVICE MANANGER AND THE MECHANICS HAVE TRIED TO CONVINCE ME THAT THIS IS NORMAL FOR AN SUV. IF THIS IS THE CASE, WHY ARE THEY ON THE ROAD? MY FEAR IS THAT THIS AUTO WILL BURST INTO FLAMES AND I WON'T BE ABLE TO GET MY KIDS OUT. THE FUMES WHEN THIS AUTO GETS HOT ALSO CAUSE MY DAUGHTER TO HAVE ASTHMA ATTACKS. I CAN NOT TRADE THE AUTO BECAUSE I OWE TO MUCH ON IT. THIS IS WHAT THE LOCAL SERVICE MANAGER SUGGESTED. I FEEL THAT I HAVE A RESPONSIBILITY TO OTHER MOTORISTS TO CONTINUE TO WORK ON THE ISSUE OF THIS AUTO BEING A SAFTY HAZARD TO MYSTELF AND OTHERS. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#8004677February 27, 2002
VISIBILITY:WINDSHIELD WIPER/WASHER
CONSUMER STATED THE WINDSHIELD WIPERS WILL INTERMITTENTLY WORK, NONE OF THE SPEEDS EXCEPT HIGHEST SPEED WILL WORK, CONTACTED DEALER AND THEY ARE NOT WILLING TO DO ANYTHING, THE HIGHEST SPEED HAS FAILED WITH OUT WARNING, MAKING OPERATORS VIEW IMPOSSIBLE. *JG *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758716February 27, 2002
STEERING:LINKAGES:TIE ROD ASSEMBLY
MY SON WAS MAKING A TURN IN BOULDER WHEN THE CAR SLID INTO THE CURBING. THIS WAS ON A ICY ROAD AND THE CAR WAS TRAVELING AT LESS THAN 5 MPH. AFTER STRICKING THE CURBING, THE CAR WOULD NOT TRACK SO HE TOOK IT TO THE DEALER FOR EVALUATION. IT WAS IDENTIFIED THAT THE REAR TIE ROD END HAD BROKEN OFF AND THAT A NEW ASSEMBLY MUST BE INSTALLED. MY SON CALLED ME AND I REQUESTED THE PART BE SENT TO MY ATTENTION. I AM AN AUTOMOTIVE ENGINEER AND I KNOW THAT THIS IS NOT AN NORMAL FAILURE MODE FOR THIS PART. I ALSO NEED TO POINT OUT THAT THERE WERE NO MARKS ON THE TIRE AND THAT THE WHEEL WAS NOT DAMAGED IN THE EVENT. UPON RECEIPT OF THE FAILED PART IT BECAME VERY APPARENT THAT A MANUFACTURING PROBLEM EXISTS. THE TIE ROD IS THREADED ON THE ROD AND THEN SWEDGED TO HOLD IT IN PLACE. IN ORDER TO SWEDGE THE PART THE WALL THICKNESS HAS BEEN REDUCED TO LESS THAT 1/8" AND IN THE SWEDGING PROCESS, THE MATERIAL IS STRECHED OVER THE SHOULDER BETWEEN THE SOLID MASS OF THE TIE ROD AND THE DRILLED OUT (REDUCED WALL THICKNESS)SECTION OF THE TIE ROD THAT IS THEN THREADED AND SWEDGED IN-PLACE. THE PART ALSO HAS RUST PRESENT ON THE INSIDE OF THE BREAK WHICH IS AN INDICATION THAT A CRACK WAS PRESENT THAT WAS MOST LIKELY CREATED BY THE HIGH MECHANICAL STRESSES IN THE SWEDGING PROCESS. I AM CONCERNED THAT THIS PROBLEM IS PRESENT ON ALL THE NEW 2002 FORD EXPLORERS/MOUNTAINEERS. THIS IS A NEW SUSPENSION SYSTEM FOR 2002. A LARGE BUMP IN THE ROAD AT ANY SPEED ABOVE 30 MPH COULD BE CATASTROPHIC! I HAVE NOT MADE CONTACT WITH FORD AND STILL HAVE THE PART IN MY POSSESSION. PLEASE ADVISE WHAT THE NEXT STEPS SHOULD BE.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#758674February 26, 2002
VISIBILITY:WINDSHIELD WIPER/WASHER
POTENTIAL SAFETY HAZARD MERCURY MOUNTAINEER 1997 I VIEW WINDSHIELD WIPER FAILURE AS A SERIOUS PROBLEM. I KNOW FOR A FACT THAT FORD HAS REPLACED A PARTICULAR PART 4 TIMES DUE TO PART FAILURE. I HAVE ALL OF THESE PART NUMBERS IF NEEDED BUT IT DON'T WANT TO TAKE THE TIME TO TYPE THEM IN HERE IF NOT WANTED. EVERY TIME I GO TO HAVE THIS PROBLEM FIXED IT COST OVER $100 IN LABOR ALONE. PLEASE LOOK INTO THIS MATTER. WHEN IT IS RAINING ETC. AND YOUR WIPERS FAIL IT IS NO "PIECE OF CAKE"!!!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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