Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#8014615July 24, 2002
TIRES:TREAD/BELT
WHILE DRIVING 55-60 MPH AND WITHOUT WARNING, RIGHT REAR TIRE BEGAN TO MAKE A FLAPPING NOISE, TREAD SEPARATED AND SIDEWALL BURSTED. *AK FIRESTONE WILDERNESS HT TIRES, NO OTHER TIRE INFORMATION GIVEN, *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8014526July 23, 2002
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
WHEN GETTING OUT OF VEHICLE REAR DRIVER'S SIDE DOOR CAME OFF, AND COULD HAVE CAUSED AN ACCIDENT IF DRIVING OR STANDING. CAUSE UNKNOWN. DEALER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#764550July 22, 2002
SUSPENSION:FRONT, POWER TRAIN:DRIVELINE:DRIVESHAFT, TIRES
THE PROBLEMS HAVE EXISTED SINCE I BOUGHT THE TRUCK. AT 55/60 MILES THE FRONT END STARTS BUMPING UP AND DOWN TO THE POINT IT'S UNSAFE. THE DEALER HAS CHANGED THE TIRES AND THE DRIFTSHAFT ASSEMBLY, BUT THE PROBLEMS PERSISTS. BOTH THE DEALER AND THE FORD REP. SAY THIS IS A NORMAL PART OF DRIVING THIS VEHICLE, BUT WHEN THE TRUCK IS VIBRATING AND BUMPING ON THE HIGHWAY I DO NOT BELIEVE IT'S NORMAL. OTHER MOUNTAINEENER DRIVERS TELL ME THIS IS NOT NORMAL. JUST THIS PAST WEEK THE GOODYEAR DEALER IDENTIFIED A BAD TIRE AND REPLACED IT. GOODYEARS SAYS I ALSO HAVE TWO BENT RIMS AND THE LINCOLN DEALER SAYS I DON'T. THEY DID REPLACE THE TWO FRONT RIMS BECAUSE GOODYEAR IDENTIFIED THE FACT THAT ALL FOUR RIMS WERE/ARE BENT. I AM CONTINUING TO WORK WITH THE DEALER BUT FEEL THIS PROBLEM SHOULD BE DOCUMENTED AND WOULD LIKE TO KNOW IF THERE IS DATA CONCERNING THIS PROBLEM. THE FORD REG. REP AND THE FORD SERVICE DEPT. HAVE SAID POINT BLANK THEIR RESPONSIBILITY IS TO SUPPORT THE LOCAL DEALER. WHERE DOES A CONSUMER GET HELP?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8014101July 17, 2002
AIR BAGS:FRONTAL
WHILE COMING OUT OF DRIVEWAY AT A VERY LOW SPEED AIR BAGS DEPLOYED HITTING THE CONSUMER. CONTACTED DEALER, AND DEALER WAS NOT WILLING TO DO ANYTHING.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#764137July 12, 2002
FUEL SYSTEM, GASOLINE
THE CAR WOULDN'T START SO I HAD IT TOWED TO THE DEALERSHIP. THE TECHNICIAN TRIED IT AND IT STARTED RIGHT UP FOR HIM. THEY COULDN'T FIND ANYTHING WRONG WITH IT. I'M NOT SURE IF I HAVE IT RIGHT BUT I WAS TOLD THE REASON IT DIDN'T START WAS I HAD THE WRONG TYPE OF FUEL, WINTER VERSES SUMMER. THE TEMPERATURE DROPPED AFTER THUNDER STORMS DURING THE NIGHT. THERE'S BEEN QUITE A FEW TIMES WHEN THE CAR DIDN'T START UP ON THE FIRST TURN OF THE KEY BUT I DIDN'T THINK ANYTHING OF IT. THERE WAS ANOTHER TIME WHEN IT DIDN'T WANT TO START BUT EVENTUALLY DID. IT WAS A RAINY, SNOWY NIGHT. THIS LAST TIME WHEN IT DIDN'T START IT HAD RAINED ALSO. I'M WONDERING IF IT HAS MORE TO DO WITH THE RAIN AND NOT THE FUEL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#566604July 10, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
ABS SYSTEM FAILED AT 72,000 MILES AROUND THE SAME TIME THAT THE BRAKES WERE REPLACED. *MJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8013704July 10, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS, EQUIPMENT:APPLIANCE:AIR CONDITIONER, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, STEERING:HYDRAULIC POWER ASSIST SYSTEM
IF DRIVING THROUGH A PUDDLE RIGHT FRONT WHEEL SPLASHES WATER ONTO SERPETINE BELT, RESULTING IN TEMPORARY LOSS OF POWER STEERING CONTROL/ ALTERNATOR CHARGE, AND AIR CONDITIONING. VEHICLE HAS BEEN CHECKED BY DEALER, WHO ADVISED CONSUMER THAT SINCE THERE WAS NO RECALL IT WAS NOT THEIR PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#566397June 30, 2002
UNKNOWN OR OTHER
CONSUMER STATED THAT THE OIL PRESSURE GAUGE, BATTERY VOLTAGE GAUGE AND COOLANT TEMPERATURE GAUGE DO NOT GIVE ACCURATE READINGS OF THE RESPECTIVE ENGINE ACTIVITIES.*YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8012535June 25, 2002
ENGINE AND ENGINE COOLING:ENGINE
ENGINE HEAD GASKET KEEPS RUPTURING AND SPILLING GAS ALL OVER ENGINE. CONSUMER IS CONCERNED ABOUT A FIRE STARTING. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#566209June 24, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER STATES THE OVERDRIVE LIGHT WAS ON AND END OF GEAR SELECTOR DOES NOT LIGHT UP, DEALER FOUND BLOWN FUSE CAUSING INTERNAL SHIFT LEVER SHORT, REPLACED SHIFT LEVER ASSEMBLY AND RE-ROUTED WIRING. *YD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#763000June 12, 2002
ENGINE AND ENGINE COOLING:ENGINE
MERCURY CLAIMS A RECALL WAS MAILED ON TWO OCCASIONS, A YEAR APART. OTHER RECALLS WERE RECEIVED AND WORK COMPLETED. OTHER MERCURY OWNERS REPORTING SAME PROBLEM AND THEY HAVE NEVER RECEIVED THIS RECALL. NHTSA WEBSITE HAS NO INFORMATION ABOUT SUCH A RECALL OR WARRANTY ON THE TIMING CHAIN OF THIS VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8011535June 11, 2002
VEHICLE SPEED CONTROL
WHILE APPLYING BRAKES, VEHICLE SUDDENLY STARTED TO ACCELERATE, FORCED VEHICLE OUT OF CONTROL INTO SEVERE ACCIDENT. DEALER AND MANUFACTURER WERE NOTIFIED. *AK CONSUMER STATES WHILE PROCEEDING TO PUT VEHICLE IN PARK, IT LUNGED FORWARD, CAUSING AN ACCIDENT AND ONE INJURY. *SLC
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#8011536June 11, 2002
AIR BAGS:FRONTAL, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS, VEHICLE SPEED CONTROL
WITH BRAKES APPLIED ATTEMPTING TO PUT VEHICLE IN PARK, THE VEHICLE LUNGED FORWARD AND WAS OUT OF CONTROL AND STRUCK A LIGHT POLE, WENT OVER CONCRETE BARRIER ONTO NEXT STREET, AND NEITHER AIR BAG DEPLOYED. *AK CONSUMER ALSO COMPALINED SEVERAL TIMES ABOUT THE BRAKES. *TT
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#762947June 11, 2002
STRUCTURE:BODY
THE FLOORBOARD GOT SO HOT IN A SIX MILE DRIVE THAT THE PASSENGER COULD NOT SIT WITH FEET ON THE FLOOR. I MY WARRANTY WAS ALMOST UP AND I HAD NO SUCESS WITH THE SERVICE DEPARTMENT AT LES JACOBS FORD IN FIXING THIS IN THEIR OVER 10 ATTEMPTS. I THEN TRADED THE VEHICLE OFF TO ANOTHER DEALER WHO INFORMED ME THAT ACCORDING TO THE CARFAX REPORT IT WAS WRECKED IN 3/22/98. I WAS NOT INFORMED OF THIS AT THE TIME OF THE PURCHASE OF THIS AUTO. I HAVE FILED A REPORT WITH THE MISSOURI ATTORNEY GENERAL'S OFFICE AND I HAVE NOTIFIED LES JACOBS FORD & MERCURY. I HANDED A COPY OF THE CARFAX REPORT TO THE FORMER SERVICE MANAGER NOW GENERAL MANAGER, [XXX]. NOTICE THE NAME IS THE SAME AS THE DEALERSHIP. HE IS THE SON OF THE OWNER. I HAVE ALSO TALKED TO TWO 98 EXPLORER OWNERS WHO ARE HAVING THE SAME PROBLEM AND I HAVE ENCOURAGED THEM TO ALSO FILE WITH YOU.*AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762549June 2, 2002
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
THE EXHAUST MANIFOLD HAS FAILED MORE THAN ONCE; THEREFORE, LEAKING A CONSIDERABLE AMOUUNT OF CARBON MONOXIDE WHICH CAUSES PASSENGERS AND DRIVER TO BECOME SLEEPY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762438May 29, 2002
ELECTRICAL SYSTEM:WIRING, AIR BAGS
AIRBAG LIGHT COMES ON, FLASHES GOES OFF, COMES BACK ON. DEALER RECOGNIZES PROBLEM AND HAS DESIGNED A ROBUST ELECTRICAL HARNESS REPLACEMENT BUT REFUSES TO COVER COSTS. THIS RE-DESING OF THE ELECTRICAL SYSTEM FOR THE PROPER FUNCTIONING OF THE AIRBAG RESTRAINT SYSTEMS WAS FIRST RECOGNIZED BY THE MANUFACTURER IN 1999, THE DATE OF THE VEHICLE. THE NHTSA BULLETIN NUMBER IS SB610933. PLEASE HELP!!! THIS IS A SERIOUS SAFETY ISSUE AND CONCERN FOR NOT ONLY MYSELF BUT THE SAFTEY OF MY CHILDREN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8010551May 28, 2002
STRUCTURE:BODY:DOOR
WHILE GETTING INTO VEHICLE, WIND HIT DRIVER'S SIDE DOOR AND DOOR HIT AGAINST CONSUMER'S LEG. DOOR IS CURVED WHICH HAD A POINT ON END OF DOOR. DEALER CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#762167May 22, 2002
EXTERIOR LIGHTING:BRAKE LIGHTS
THE RIGHT BRAKE LIGHT WAS NOT WORKING. I PURCHASED A NEW BULB WHICH ACCORDING TO THE PARTS BOOK SHOULD WORK. THIS BULB WOULD NOT FIT INTO THE "SOCKET." THE ONLY BULB IN THE STORE THAT WOULD FIT WAS A SIGNAL LIGHT BULB WHICH PROMPTLY BURNT OUT. I THEN WENT TO THE LOCAL FORD DEALER AND REQUESTED A BULB. THE PARTS MANAGER LOOKED UP THE PART AND I GOT A NEW BULB WHICH WOULD NOT FIT INTO THE BRAKE LIGHT SOCKET. I THEN ASKED FOR A FORD MECHANICS ASSISTANCE IN REPLACING THE BULB. HE COULD NOT GET IT TO GO INTO THE SOCKET AND HE THEN LOOKED UP THE BULB NUMBER. I WAS GIVEN THE CORRECT BULB. IT WOULD NOT FIT INTO THE SOCKET. THE MECHANIC THEN GROUND ONE SIDE OF THE BASE'S NOTCH OFF SO THAT IT WOULD SLIDE INTO THE LIGHT ASSEMBLY SO THAT I GO HOME. THE BRAKE LIGHT WAS WORKING AT THAT TIME. I DO NOT HAVE THE TIME OR TOOLS TO GROUND A PIECE OF THE BULB BASE OFF EVERY TIME I NEED A BRAKE LIGHT REPLACED. THIS MAKES ME WONDER HOW MANY MORE NON-STANDARD PARTS I HAVE ON THIS "AMERICAN MADE" PRODUCT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8010278May 21, 2002
SUSPENSION:MULTIPLE AXLE
REAR END IS LEAKING FLUID, AND IS MAKING A ROARING SOUND.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8010051May 17, 2002
AIR BAGS:FRONTAL
WHILE TRAVELING IN INCLEMENT WEATHER THERE WAS A WATER POT HOLE IN STREET. ANOTHER VEHICLE MADE A SUDDEN STOP AND CONSUMERS SON HIT VEHICLE FROM BEHIND. UPON IMPACT, DUAL AIRBAGS DID NOT GO OFF.CONSUMERS SON HYDROPLANED HITTING OTHER VEHICLE HEAD ON THEN OVER TO THE RIGHT LEFT SIDE. *JG
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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