Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#8021472October 23, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CONSUMER STATED UPON STARTING VEHICLE, VEHICLE ENGINE WOULD NOT TURN OVER. DEALER WAS CONTACTED. ENGINE NEEDED TO BE REPLACED. MR *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8021473October 23, 2002
SERVICE BRAKES, HYDRAULIC
CONSUMER NOTICED WHEN DEPRESSING THE BRAKE PEDAL WOULD TRAVEL TO FLOOR BOARD. DEALER WAS CONTACTED AND REPLACED BRAKES. MR CONSUMER FELT BRAKES FAILED PREMATURELY. AFTER ONLY 8 MONTHS BRAKES STARTED TO SQUEAK. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8021476October 23, 2002
SEATS:FRONT ASSEMBLY:POWER ADJUST
CONSUMER STATED DRIVER SIDE SEAT MOTOR HAD DIED. VEHICLE WAS SERVICED. TECHNICIAN NOTICED VEHICLE WAS MANUFACTURED WITH THE WRONG MOTOR. MR *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8021477October 23, 2002
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
CONSUMER NOTICED WHILE TRAVELING AT ANY SPEED GAS PEDAL WOULD STICK. DEALER HAVE BEEN CONTACTED. MR THIS CONDITION INCREASED TO 2 TO 4 TIMES A DAY. DEALER COULD NOT FIND ANYTHING WRONG. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8020635October 10, 2002
UNKNOWN OR OTHER
CONSUMER STATES THAT THEY HIT THE GAS PEDAL INSTEAD OF THE BRAKE PEDAL AS A RESULT OF THEM BEING LOCATED TOO CLOSE TOGETHER ALMOST RESULTING IN ACCIDENT. MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#767790September 27, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ORIGINAL OIL PUMP DRIVER FAILED, CAUSING OIL PUMP TO STOP CIRCULATING OIL THRU ENGINE, CAUSING SERVER ENGINE DAMAGE. MECHANIC STATED THAT THE OIL PUMP DRIVER PART THAT FAILED, SHOULD HAVE LASTED FOR THE LIFE OF THE ORIGINAL ENGINE. AFTER COMPLETING APPROX $1500. IN REPAIRS TO REPLACE OIL PUMP, BEARINGS ETC, HE (WILL BMC MOTORS 114 SIERRA ST. EL SEGUNDO, CALIF. 310-322-9511) DISCOVERED THAT AN ALUMINUM BUFFER ON THE DEFECTIVE PART HAD DISINEGRATED, CAUSING A METAL TO METAL SITUATION, WHICH CAUSED THE OIL PUMP DRIVER TO FAIL, WHICH STOPPED THE OIL FLOW THRU THE ENGINE. THIS CAUSED A ROD TO BE THROWN, AND NOW AN ADDITIONAL REPAIRS IN THE NEIGHBOR HOOD OF $3500 IS BEING DEMANDED. THE VEHICLE WAS AT THE END OF A LEASE, AND SUBSEQUENTLY TURNED IN, AND THE CREDITOR, FORD MOTOR CREDIT, WANTS US TO PAY FOR THE REPAIRS CAUSED BY THEIR DEFECTIVE PART. WE CONTACTED THE DEALER THAT WE LEASED FROM, AND OF COURSE THEY SAY THERE IS NO HISTORY OF ANY OTHER REPORTINGS OF THIS DEFECT IN AN OIL PUMP DRIVER. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8018787September 17, 2002
WHEELS:LUGS/NUTS/BOLTS/STUDS
LEFT FRONT TIRE DETACHED FROM TRUCK WITH LUGS: NUTS STILL BOLTED TO TIRE RIM WHILE BEING DRIVEN 35-40 MPH. PLEASE DESCRIBE DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8018353September 10, 2002
VEHICLE SPEED CONTROL:CABLES
WHILE DRIVING 55MPH VEHICLE WOULD DECELERATE, CAUSING CAR TO GO INTO A SKID.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766569September 2, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
SUDDENLY STALLS WHEN BRAKING & STEERING WHEEL IS TURNED WHEN ENGINE WARM AND HAS LESS THEN 1/2 TANK OF GAS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8017502August 29, 2002
AIR BAGS:FRONTAL
LOSS OF CONTROL WHILE DRIVING 70-73 MPH. VEHICLE WENT INTO A ROLLOVER CRASH, AND NEITHER AIR BAGS DEPLOYED. *AK CONSUMER STATES THAT THIS INCIDENT RESULTED IN THE DEATH OF HER DAUGHTER. *SCC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1
#766364August 28, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
I NEEDED MY BRAKES (ALL 4) DONE, AND NOTICED WHEN I STEPPED ON MY EMERGENCY BRAKE THE SUV WOULD NOT STOP AND BARELY SLOWED, AFTER GETTING IT BACK FROM DEALER WHICH I INFORMED OF TH E BRAKE, I TESTED THE E BRAKE AGIAIN AND ALL THOUGH IT NOW GRABBED THE CAR WOULD STILL MOVE FORWARD IN DRIVE WITH NO APPLIED PREASUR TO THE GAS. I TOOK IT BACK AND TOLD THEM THE E BRAKE STILL DID NOT WORK RIGHT , THAT IT WOULD NOT PASS INSPECTION(KEEPING THE SUV FROM MOVING AT 1100 RPMS). THIS IS WHAT WAS TOLD TO ME ALL MERCURY MOUNTAINEERS AND FORD EXPLORERS HAD THIS PROBLEM WITH THE EMERGENCY BRAKE AND IT CAN'T BE HELPED, HE TOLD ME HE COULD BRING OUT A BRAND NEW ONE AND IT WOULD DO THE SAME. I ASKED WHAT ABOUT INSPECTION- IT WON'T PASS HE SAID BRING IT TO THEM FOR INSPECTION AND THEY WOULD PASS IT . "NOT GOOD!" WHAT CAN BE DONE ABOUT THIS? IF IT IS TRUE ALL SUVS EXPLORERS AND MOUNTAINEERS ARE LIKE THIS THEY SHOULD BE RECALLED DON'T YOU THINK.?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8017318August 27, 2002
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
WHEN TRYING TO PULL OUT OF SEAT BELT FOR MORE ROOM SEAT BELT BOLTS SNAPPED, CAUSING THE SEAT BELT TO HANG. CONSUMER NOT TO HAVE SEAT BELT ON WHILE DRIVING. DEALER NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766266August 26, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHEN WE TOOK OUR VEHICLE IN FOR THE BRAKES TO BE CHECKED, THE ROTORS WERE SO BADLY DAMAGED FROM THE METAL PEELING THAT THEY HAD TO BE REPLACED. THE MECHANIC TOLD US THAT FOR A VEHICLE WITH THE AMOUNT OF MILES THAT OURS HAD ON IT THAT THIS SHOULD NEVER HAVE HAPPENED UNLESS THE PARTS WERE DEFECTIVE. HE TOLD US TO CHECK FOR A RECALL ON THIS PART.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8017091August 23, 2002
EQUIPMENT:MECHANICAL:CARRIER/RACK
CABLE HOLDING SPARE TIRE UNDERNEATH CARRAGE RUSTED OUT, DROPPING TIRE IN MIDDLE OF THE ROAD WHILE IN MOTION. THIS FAILURE OCCURRED WITHOUT WARNING OR ANY TYPE OF INDICATION. PLEASE DESCRIBE DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8016844August 21, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DISINTEGRATION OF BRAKES AND ROTORS AT 2,500 MILES, THEY WERE WOREN DOWN TO THE METAL. FIRST DEALER STATED THAT ROTORS WERE DEFECTIVE, BUT ABRUPTLY CHANGED AND SAID IT WAS REGULAR WEAR AND TEAR. VEHICLE CURRENTLY PARKED DUE TO PROBLEM NOT BEING RECTIFIED AND PERSISTING. PLEASE DESCRIBE DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8016789August 20, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE DRIVING 45MPH ENGINE JUST SHUTOFF WITHOUT WARNING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8016366August 14, 2002
SUSPENSION
WHILE DRIVING STEERING STEERING WHEEL SHAKES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8015888August 8, 2002
SUSPENSION:FRONT:CONTROL ARM
THERE IS NO WAY TO ADD LUBRICANT TO BALLJOINTS BECAUSE THEY ARE SEALED CLOSED. VEHICLE MAKES A SQUEAKY NOISE WHEN RIDING OVER A BUMP AND CAN'T RIGHT DUE TO DRYNESS. ALL FOUR NEED REPLACING. PLEASE PROVIDE MORE INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#765053August 1, 2002
VEHICLE SPEED CONTROL
CAR ACCELERATES INVOLUNTARILY AT STOP LIGHTS AND IN PARKING SITUATION AFTER 20+ MILES OF DRIVING HAVE BEEN PERFORMED. SOMETIMES, VEHICLE WILL NOT GO BELOW 2,800 RPM DURING A COAST AND WILL NOT DISENGAGE THROTTLE. THE PEDAL IS FINE, AND THE CABLE IS FINE. IS NOW IN SECOND DEALERSHIP IN UNDER TWO MONTHS AND SAME PROBLEM CANNOT BE CORRECTED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8015321August 1, 2002
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
AIRBAG LIGHT CAME ON. COMPUTER READ THE WIRING HARNESS WAS FAULTY AND HAD TO BE REPLACED. *AK THE CONSUMER STATES THAT THE AIR BAG LIGHT HAD COME ON. THE MANUAL INDICATES THAT THE VEHICLE MUST BE SERVICED IMMEDIATELY. WHEN THE VEHICLE WAS SERVICED, THE SERVICE WRITER MADE IT CLEAR THAT THIS IS A COMMON PROBLEM. THE FACTORY HARNESS INDICATES THERE IS A PROBLEM WITH THE HEAD REST AIR BAG ONLY. (THERE ISN'T ONE) NOW THE CONSUMER IS FORCED TO REPLACE THE FACTORY WIRE HARNESS WITH A RE-ENGINEERED HARNESS THAT SENDS THE COMPUTER THE PROPER INFORMATION. *SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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