Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#758601February 25, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
FORD HAS BOUGHT BACK CAR - HOPEFULLY, TOMORROW WILL BE THE TRANSITION DAY. FOR THE TRANSMISSION, CAR HAD BEEN IN 3X - TRANSMISSION KICKED AT VARIOUS SPEEDS. STARTING IN 12/01, 4X (INCLUDING ONCE IN THE DEALERSHIP), THE CAR WOULD NOT START. FEEL THAT THIS IS A MAJOR PROBLEM W/ CAR. RECEIVNG NEW CAR, BUT I THOUGHT THIS INFO. SHOULD BE PART OF NHTSA FILE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8004093February 14, 2002
ELECTRICAL SYSTEM:IGNITION:SWITCH
WHILE DRIVING AND WITHOUT WARNING VEHICLE STARTED TO STALL. MECHANIC STATED THAT IGNITION SWITCH MALFUNCTIONED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003947February 12, 2002
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, AIR BAGS
WHILE LEAVING PARKING LOT, ACCELERATER PEDAL BECAME STUCK. DRIVER CAME TO A STOP BY HITTING OTHER CARS. AIR BAGS DID NOT DEPLOY. CAUSE UNKNOWN. *AK *TT
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#758146February 12, 2002
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
SEAT BRACKET WAS HOT ENOUGH TO BLISTER THE SKIN WHEN TOUCHED. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#8003541February 5, 2002
SUSPENSION:FRONT
WHILE DRIVING 45-50 MPH A RATTLE / SHAKING WOULD START COMING FROM FRONT OF VEHICLE. DEALER / MANUFACTURER WERE NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757665February 2, 2002
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
UPON PURCHASE, A RAW GAS ODOR WAS NOTICEABLE--RETURNED TO DEALER--NO PROBLEM FOUND; RETURNED AT 4000 MILES WITH SAME PROBLEM--REPLACED FUEL INJECTOR; THIRD TIME MAJOR FUEL LEAK FROM RIGHT SIDE FUEL RAIL AT UPPER SEAL ON CYL 3 & 4 O-RING REPLACED--DEALER HAD US CALL TOW SERVICE AND THE DEALER TOOK CARE OF REPAIRS UNDER WARRANTY--GREAT CONCERN ABOUT SAFETY DUE TO POSSIBLE OF A SERIOUS FIRE FROM FUEL LEAKAGE ONTO HOT ENGINE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757683February 2, 2002
STRUCTURE:BODY, TIRES
MOUNTAINEER'S FRONT FLOOR BOARD AND SEAT MOUNTING BRAKETS, ESPECIALLY THE PASSENGER SIDE, GET HOT ENOUGH TO BLISTER THE SKIN. WHEN THE FLOOR BOARD IS HOT THE ABS LIGHT COMES ON AND IT IS HARD TO STEER. THE MOUNTAINEER ALSO HAS EXCESSIVE TIRE WEAR ON THE FRONT WHICH HAD LEAD TO TWO SETS OF TIRES NEEDING TO BE REPLACED. IN 3000 MILES THE TIRES ARE WORN ENOUGH THAT THE MERCURY MAKES A WHOMPING SOUND MUCH LIKE A FLAT IS HARD TO TURN AND IS DIFFICULT TO STOP UNTIL I HAVE THE TIRES ROTATED. THE WHOLE PROCESS THEN HAS TO BE DONE AGAIN IN ANOTHER 3000 MILES WHICH ACCORDING TO FORD "SHOULD BE DONE EVERY OTHER OIL CHANGE AND THIS IS NORMAL FOR AN SUV."*AK
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#8003337January 31, 2002
SUSPENSION:FRONT
WHILE DRIVING AT ANY SPEED THERE IS A LOUD THUMPING NOISE THAT COMES FROM THE FRONT END OF VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003226January 30, 2002
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
WHILE DRIVING ALTERNATOR MALFUNCTIONS, CAUSING BATTERY TO GO DEAD. BATTERY LIGHT ILLUMINATES ON DASHBOARD. PLEASE PROVDIE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003235January 30, 2002
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
WHILE DRIVING ALTERNATOR MALFUNCTIONS, CAUSING BATTERY LIGHT TO ILLUMINATE ON DASHBOARD. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003251January 30, 2002
UNKNOWN OR OTHER
WHILE DRIVING ENGINE LIGHT ILLUMINATES ON DASHBOARD, CAUSE UNKNOWN. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003254January 30, 2002
EQUIPMENT:APPLIANCE:AIR CONDITIONER
WHILE DRIVING AIR CONDITIONER COMPRESSOR LEAKS, HAS BEEN REPLACED ONCE, AND CONTINUES TO LEAK. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8002686January 23, 2002
VEHICLE SPEED CONTROL
VEHICLE WAS INVOLVED IN A FRONTAL COLLISION IN WHICH THROTTLE BECAME STUCK, CAUSING LOSS OF CONTROL. PLEASE GIVE ANY FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756990January 17, 2002
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THE PLASTIC AIR BLEND DOOR, WHICH IS INSIDE THE HEATER AIR PLENUM, BROKE WHEN THE VEHICLE WAS JUST OUTSIDE OF WARRANTY. TWO DIFFERENET DEALERS QUOTED ME $700-$800 TO MAKE THE REPAIR SINCE IT INVOLVES REMOVING THE DASH. I CANNOT BRING MYSELF TO PAY THAT MUCH MONEY JUST TO HAVE HEAT IN THE CAR, BUT IT IS A SAFETY HAZARD IN WINTER WEATHER SINCE I CANNOT KEEP THE WINDSHIELD DEFROSTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8002176January 15, 2002
VISIBILITY:GLASS, SIDE/REAR
REAR WINDOW WAS COMPLETELY SHATTERED, VEHICLE WAS PARKED IN DRIVEWAY WHEN IT HAPPENED. SOME OF THE SHATTERED GLASS PIECES WERE DISCOLORED.*AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#563919January 8, 2002
TIRES:TREAD/BELT
CONSUMER STATED THAT THE WILDERNESS AT TIRES WERE ON RECALL, AND REPLACED WITH LAREDO UNIROYAL TIRES, AT THAT TIME THE TIRES WERE ON BOTH FORD AND FIRESTONES APPROVE REPLACEMENT LIST. CONSUMER IS REQUESTING IN WRITING IF THE LAREDO UNIROYAL TIRES ARE APPROVED HIS VEHICLE. *YD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001602January 4, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
CONSUMER WAS TRAVELING ON A ROAD LESS THAN 20MPH AND APPLIED BRAKES, AND VEHICLE KEPT ON GOING. VEHICLE STOPPED WHEN SHE WAS AT BOTTOM OF HILL. THERE WERE NO WARNING SIGNALS. THIS INCIDENT HAPPENED TWICE. DEALERSHIP WAS AWARE OF PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753976January 3, 2002
VISIBILITY:SUN/MOON ROOF ASSEMBLY
CUSTOMER HAS CONCERN ABOUT SAFETY OF VEHICLE BECAUSE OF A THRID PARTY DEALER MODIFYING AND INSTALLING A MOON ROOF IN THE INTERIOR HEADLINER OF VEHICLE, ALTHOUGH OWNERS MANUAL WARNS AGAINST ANY MODIFICATIONS OF HEADLINER WHEN VEHICLE HAS SIDE AIR BARS INSTALLED. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756018December 26, 2001
VISIBILITY:GLASS, SIDE/REAR
VEHICLE WAS PARKED IN GARAGE OVERNIGHT. READ WINDOW EXPLODED OVER NIGHT. GLASS WAS ALL OVER THE GARAGE. ONLY A COUPLE PIECES BIGGER THEN A DIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899655November 29, 2001
EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
WARNING IN OWNERS MANUAL STATED DO NOT MODIFY HEADLINER ON VEHICLE WITH SIDE AIR BAGS, ALSO DEALER PUT SUNROOF IN VEHICLE FROM WHICH HEADLINER HAD TO BE TAKEN OUT, THIS VEHICLE WAS MODIFIED WITH NO REGARD FOR WARNING IN OWNERS MANUAL. CONTACTED DEALER, AND NO RESPONSE FROM DEALER OR FORD CUSTOMER SERVICE.*AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercury Mountaineer