Mercury Milan Complaints

2,579 consumer complaints on file.

#11011965August 1, 2017
AIR BAGS
RECEIVED RECALL NOTICE LAST YEAR IN JULY 2016. REQUESTING STATUS ON WHEN THIS RECALL WILL BE COMPLETED BY FORD. IT HAS BEEN OVER ONE YEAR AND WITH CURRENT MEDICAL CONDITIONS HAVE SOME RESERVATIONS ABOUT DRIVING A CAR WITH POSSIBLE AIR BAG DEPLOYMENT. SAFETY RECALL 16S26/NHTSA RECALL 16V-384
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012018August 1, 2017
SERVICE BRAKES
AFTER AN ANTI-LOCK-BRAKE-ASSISTED BRAKING MANEUVER, ON BOTH WET AND DRY ROAD SURFACES, THE BRAKE PEDAL GOES SOFT, AND REQUIRES EXTRAORDINARY PRESSURE TO ACTIVATE THE BRAKES. I HAVE EXPERIENCED THIS PROBLEM ON BOTH WET ROAD SURFACES (FOR EXAMPLE, DURING OR AFTER RAIN) AND DRY ROAD SURFACES (FOR EXAMPLE, ROUGH SURFACES OR OTHER IRREGULARITIES IN THE ROAD). THIS PROBLEM HAS BEEN OCCURRING REGULARLY FOR ABOUT A YEAR. WHILE THE ANTI-LOCK BRAKES AREN'T USED REGULARLY WHILE DRIVING, THE 5-6 TIMES THEY HAVE BEEN ACTIVATED IN THIS TIME FRAME HAVE INCURRED THE PROBLEM. AFTERWARDS, I HAVE TO APPLY MUCH MORE PRESSURE TO THE BRAKE PEDAL TO GET THE CAR TO STOP. THIS HAPPENS DURING NORMAL STOP-AND-GO TYPE SITUATIONS ON BOTH WET AND DRY ROAD SURFACES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012061August 1, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. WHILE DRIVING 35 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD AND THE VEHICLE TOOK AN EXCESSIVE AMOUNT OF TIME TO SLOW DOWN. THE FAILURE RECURRED SEVERAL MORE TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER AND MANUFACTURER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. ... .UPDATED 11/16/17 *BF THE VEHICLE WAS REPAIRED AT THE OWNER'S EXPENSE. THE ABS PUMP WAS REPLACED. UPDATED 12/18/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011744July 31, 2017
ENGINE
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 70 MPH, THERE WAS A REDUCTION IN ENGINE POWER AND THE SERVICE REPAIR AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD. AFTER RESTARTING THE VEHICLE, IT WAS ONLY ABLE TO BE DRIVEN FOR A SHORT DISTANCE. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 69,953.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011738July 31, 2017
ENGINE
I M DRIVING ON FREEWAY WITH 70 MPH AND ALL OF SUDDEN THE SPEED REDUCES AND UNABLE TO ACCELERATE, WRENCH ICON SHOWS UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011821July 31, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE TROPICAL FORD DEALER (9900 S ORANGE BLOSSOM TRAIL, ORLANDO, FL 32837), BUT WAS NOT REPAIRED DUE TO LACK OF PARTS. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/25/17*LJ UPDATED 10/26/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010869July 26, 2017
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, POWER TRAIN
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE PROCEEDING OUT OF THE PARKING LOT, THE TRANSMISSION WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT AFTER SHE DROVE 2 MILES, SHE DEPRESSED THE ACCELERATOR PEDAL AND THE VEHICLE HESITATED. THE DEALER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000. UPDATED 09/29/17*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010516July 25, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (VERNER-CADBY, 1240 BLOOMFIELD AVE, FAIRFIELD, NJ 07004, (973) 575-0333) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE REMEDY AND PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010554July 25, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THERE WAS NO DATE ON WHEN THE RECALL PART WOULD BE AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010355July 24, 2017
FUEL/PROPULSION SYSTEM
FUEL TANK & CANISTER PURGE VALVE RECALL - 15S34 RECALL - VEHICLE WAS INSPECTED FOR RECALL IN AUGUST 2016 AND PASSED THE RECALL AND THE RECALL WAS CLOSED BY FORD. IN JULY 2017, THE VEHICLE HAD A CHECK ENGINE LIGHT AND MESSAGE TO CHECK FUEL TANK INLET THAT WOULD COME ON AND GO OFF IN. THE CHECK ENGINE LIGHT CODE WAS RELATED TO THE EVAP SYSTEM. VEHICLE WAS TAKEN TO THE SAME FORD DEALERSHIP THAT PERFORMED THE RECALL IN 2016. THE CANISTER PURGE VALVE FAILED AND THE FUEL FILLER PIPE HAD LEAKS AND NEEDED REPLACEMENT. THE FORD DEALERSHIP SUBMITTED A 360 CLAIM FOR THE PARTS AND LABOR. THE 360 CLAIM WAS DENIED BECAUSE THE CAR WAS OUTSIDE THE 7 YEARS OF SERVICE AND THE DEALERSHIP WOULD NOT WARRANTY THE CLAIM BECAUSE THE RECALL HAD ALREADY BEEN CLOSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010175July 24, 2017
STEERING
POWER STEERING WENT OUT WHILE DRIVING ON A VERY BUSY ROAD WITH WARNING TO SERVICE POWER STEERING NOW, SERVICE ADVANCETRAC. MY BOYFRIEND HAD TO DRIVE US HOME SINCE THE STEERING WAS TOO HARD FOR ME TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005768July 24, 2017
AIR BAGS
LETTER FROM CONGRESSMAN FITZPATRICK ON BEHALF OF CONSTITUENT IN REGARDS TO A RECALL WITH NOBODY BEING ABLE TO GIVE HER INFORMATION ONTO WHEN IT CAN BE DONE. *LD THE CONSUMER STATED THE RECALL REPAIR HAS EXCEEDED A REASONABLE AMOUNT OF TIME TO BE PERFORMED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11009968July 24, 2017
AIR BAGS
LETTER FROM CONGRESSMAN LOSBIONDO ON BEHALF OF CONSTITUENT RE 2009 MERCURY MILAN AIRBAG RECALL AND NOT BEING ABLE TO GET IT FIXED. *LD THE CONSUMER STATED THE RECALL REPAIR EXCEEDED A REASONBLE OF TIME TO BE COMPLETED. THE CONSUMER WAS ADVISED THE PARTS WERE UNAVAILABLE *JS
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11010080July 22, 2017
AIR BAGS
FORD NEVER CONTACTED ME BY MAIL ABOUT THE JUNE 2016 RECALL OF THE TAKATA AIRBAGS IN MY 2007 MERCURY MILAN. I TRIED GOING TO THE BRONDES FORD DEALERSHIP ON SECOR ROAD IN TOLEDO, OHIO IN 2017 AND THEY REFUSED TO FIX MY AIRBAG SAYING IT WAS NOT IN RECALL. I HAVE BEEN TO THEM TWICE TRYING TO GET THIS ISSUE FIXED. THE AIRBAG COVER ON MY DASH IS PULLING APART AND IS READY TO GO AT ANY MINUTE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010126July 22, 2017
AIR BAGS
''TAKATA RECALL'' THE DEFECT STARTED ABOUT JUNE OF 2017. I DECIDED TO CHECK FOR ANY RECALLS ON THIS VEHICLE. HAS A RECALL BUT NO ACTION TO REPAIR ANY AIR BAGS AS OF YET. DEFECT SHOWED UP AFTER I DROVE IT ONE DAY IN JUNE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010013July 21, 2017
SERVICE BRAKES
SOFT BRAKE PEDAL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006480July 20, 2017
AIR BAGS
THE AIRBAGS ON THIS VEHICLE HAVE BEEN RECALLED. WHEN CONTACTING THE FORD DEALER THEY SAID THAT THE COMPANY MAKING THE AIRBAGS HAS GONE BANKRUPT AND THERE IS NOT A REPLACEMENT AIRBAG FOR THE DEFECTIVE ONE IN THE VEHICLE. IF THE AIRBAG DEPLOYS IN AN ACCIDENT, IT COULD SERIOUSLY HURT OR KILL A PASSENGER. I AM AFRAID TO DRIVE THE CAR THE WAY IT IS AND FORD DOES NOT KNOW WHEN THIS RECALLED NEW PART WILL BE COME AVAILALBE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006568July 20, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED VARIOUS UNKNOWN DEALERS IN HOUSTON, TEXAS AND ALL OF THEM STATED THAT THE REMEDY WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED WHAT THE CONTACT WAS TOLD BY THE DEALERS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006599July 20, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE ATTEMPTING TO BRAKE AT 3 MPH, THE BRAKE PEDAL DROPPED INDEPENDENTLY 1-2 INCHES AND THE VEHICLE TOOK AN EXCESSIVE AMOUNT OF TIME TO SLOW DOWN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE MASTER CYLINDER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO BENSON FORD, INC. (4701 CALHOUN MEMORIAL HWY, EASLEY, SC 29640) WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, STATED THAT THERE WAS NO RECALL, AND TRANSFERRED THE CONTACT DIRECTLY TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914754July 18, 2017
LATCHES/LOCKS/LINKAGES
2007 MERCURY MILAN. CONSUMER WRITES IN REGARDS TO VEHICLE DOOR HANDLES, LATCHES AND LOCKS MALFUNCTION- HAS TO OPEN DOORS MANUALLY. CONSUMER SEEKS REIMBURSEMENT FOR REPAIRS. *SMD UPDATED 07/18/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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