Mercury Milan Complaints

2,579 consumer complaints on file.

#11022249September 8, 2017
STEERING
POWER STEERING WENT OUT COMPLETELY WHILE DRIVING ON A CITY STREET. FINE DURING DRIVE ON HIGHWAY AND WENT OUT ON CITY STREET WHILE GOING INTO A TURN GOING LEFT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022361September 8, 2017
SERVICE BRAKES
ON MY WAY TO WORK YESTERDAY MY ANTI-LOCK BRAKES KICKED IN WHILE BRAKING ON AN UNEVEN/ROCKY PIECE OF ROAD. IMMEDIATELY THEREAFTER, MY BRAKES WENT COMPLETELY SOFT. I HAVE PUSH THE BRAKES DOWN ALMOST TO THE FLOOR IN ORDER TO GET THEM TO ENGAGE AT ALL. I PROCEEDED ONTO THE HIGHWAY NOT KNOWING THAT ANYTHING WAS WRONG AND THE FIRST TIME I TRIED USED THE BRAKES I NEARLY SLAMMED INTO THE CAR IN FRONT OF ME. I CONTACTED FORD ABOUT THE ISSUE TODAY, AND IT APPEARS THAT THIS IS A KNOWN DEFECT WITH THE BRAKES ON MY MODEL OF MILAN (AS WELL AS FUSIONS FROM THE SAME YEAR), AND THEY MADE NO OFFER TO CORRECT THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022365September 8, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/26/17*LJ UPDATED 10/27/17*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022102September 7, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (MOYER FORD, 2980 S MCKENZIE ST, FOLEY, AL 36535, (251) 943-1661) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021266September 3, 2017
EXTERIOR LIGHTING
REAR PASSENGER LED BRAKE LIGHTS FAILED, WILL NOT ILLUMINATE AFTER SHAKY 'FLASHING' NOTICED FOR A FEW MONTHS. REPLACED WITH SALVAGE LED ASSY FOR $150. WITHINWEEKS, THE DRIVER'S SIDE BRAKE LIGHT IS NOTICED TO STAY ON ANY TIME THE RUNNING OR HEADLIGHTS ARE ON. BOTH ARE UNSAFE CONDITIONS AND BOTH REQUIRE FULL ASSY REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021224September 2, 2017
STEERING
POWER STEERING PROBLEM. SENSOR INDICATES 'POWER STEERING ASSIST FAULT'. TRIED RESTARTING MY CAR SEVERAL TIMES TO SEE IF IT WOULD GO AWAY AND HASN'T. PLEASE HELP. VEHICLE WAS STATIONARY WHEN PROBLEM OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021051September 1, 2017
AIR BAGS, ENGINE
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. WHILE DRIVING 40 MPH, THE VEHICLE SHOOK, SPUTTERED, AND LOST ALL POWER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART, BUT WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH A FAULTY COIL PACK THAT NEEDED REPLACEMENT. THE CONTACT STATED THAT THE INDEPENDENT MECHANIC REPLACED THREE COIL PACKS; HOWEVER, WHEN THE MECHANIC ATTEMPTED TO START THE VEHICLE, THE COIL PACKS EXPLODED AND THE VEHICLE SHUT OFF AGAIN. THE INDEPENDENT MECHANIC INFORMED THE CONTACT THAT THE REPAIRS WERE TOO LARGE OF A JOB FOR HIM AND SUGGESTED THE VEHICLE BE TAKEN TO A DEALER. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED AN AIR BAG FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 43,200. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020741August 31, 2017
ENGINE, POWER TRAIN
OUR CAR SUFFERED LOSS OF POWER AND ERRATIC THROTTLE (SURGES OF FORWARD MOVEMENT EVEN WHEN FOOT NOT ON THE THROTTLE) SEVERAL TIMES IN JANUARY 2017. CAR UNSAFE TO DRIVE, WOULD LEAVE STRANDED IN THE MIDDLE OF HIGH-SPEED TRAFFIC ON HIGHWAY. DIAGNOSED WITH A BAD ELECTRONIC THROTTLE BODY BY RUSSEL AND SMITH FORD DEALER IN HOUSTON, REPLACED 1/19/17 UNDER "FORD CUSTOMER SATISFACTION PROGRAM 13N03." ON 8/28/17 SAME SYMPTOMS OCCURRED, INTERMITTENT POWER ACCELERATION AND LOSS OF ACCELERATION WHILE AT SPEED. TAKEN TO BRANDON FORD (FLORIDA) THAT DAY, AGAIN DIAGNOSED WITH A BAD ELECTRONIC THROTTLE BODY, WHICH WAS REPLACED. PICKED CAR UP 8/31, AND WITHIN 1 HOUR WE LOST POWER WHILE AT SPEED. WHILE AT A RED LIGHT, CAR SURGES FORWARD EVEN WITH BRAKE PEDAL APPLIED AND NO FOOT ON THE GAS. HAVE AGAIN BEEN TOLD IT MUST BE A BAD THROTTLE BODY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020750August 31, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HERTRICH FORD LINCOLN OF MILFORD (LOCATED AT 1427 BAY RD, MILFORD, DE) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THE PART NEEDED TO BE REDESIGNED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020173August 28, 2017
STEERING
PICKED MY CAR UP AT MY WIFE'S JOB WHO WAS USING IT. IN THE PARKING LOT, STARTED THE CAR AND WHEN I WENT TO TURN, THE STEERING LOCKED UP AND RECEIVED A "POWER ASSIST FAULT" NOTIFICATION ON THE DASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020229August 28, 2017
SERVICE BRAKES
THE BRAKES FAILED. DRIVING THE CAR AT ABOUT 35 MILES PER HOUR ON A SUBURBAN STREET THAT WAS DRY, COMING DOWN A HILL WHEN I NEEDED TO STOP FOR A YELLOW LIGHT THE PEDAL WENT TO THE FLOOR BEFORE ENGAGING THE BRAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020235August 28, 2017
SERVICE BRAKES
BRAKE FAILURE. DRIVING UP A SLIGHT INCLINE AND SLOWING IN PREPARATION TO TURN LEFT I PRESSED THE BRAKE PEDAL TO SLOW DOWN AND THE PEDAL WENT TO THE FLOOR BEFORE THE BRAKES ENGAGED. I WAS ON A DRY FAIRLY SMOOTH ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019827August 26, 2017
SERVICE BRAKES
WHEN DEPRESSING THE BRAKES AND ENGAGING THE ABS THE PEDAL BECOMES SPONGY AND GOES TO THE FLOOR. SOMETIMES PUMPING THE BRAKE BRINGS UP THE PRESSURE AGAIN BUT NOT ALWAYS. I'VE HEARD IT COULD BE THE ABS MODULE GONE BAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019567August 25, 2017
AIR BAGS
TAKATA RECALL. RECEIVED A NOTICE OVER A YEAR AGO, JULY 2016. STILL HAVE NOT RECEIVED A NOTICE ALLOWING US TO GET THE REPAIR. MY 17 YEAR OLD SON IS DRIVING THIS CAR AND I WANT THE RECALL REPAIR DONE ASAP. WHY DO WE HAVE TO PUT OUR LIVES AS RISK FOR SO LONG AFTER BEING NOTIFIED THAT THERE IS A SAFETY RECALL. IT'S ALMOST SEPT 2017 AND STILL NO WORD ON BEING ABLE TO GET IT REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019784August 25, 2017
ELECTRONIC STABILITY CONTROL (ESC)
SAFELY ISSUE WITH SOFT BRAKES. ABS MODULE FAULT. BRAKE PEDAL TO THE FLOOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019171August 23, 2017
SERVICE BRAKES
APPROACHING A STOP LIGHT MY VEHICLE CROSSED A ROUGH PATCH OF ROAD WHILE APPLYING THE BRAKES. WHEN I HIT THE ROUGH SPOT MY BRAKE PEDAL WENT TO THE FLOOR AND VEHICLE WAS NO LONGER BRAKING AS INTENDED. VEHICLE SPEED WAS APPROXIMATELY 45 MPH AT THE TIME OF THE INDECENT. THE LOSS OF BRAKES CAUSED ME TO REAR END THE VEHICLE IN FRONT OF ME. THE PROBLEM HAS NOW BECOME INTERMITTENT BUT SEEMS TO BE RELATED TO THE ABS AND OCCASIONALLY THE BRAKE PEDAL WILL GO SOFT AND FEEL AS IF THERE IS LITTLE TO NO RESPONSE FROM THE BRAKES.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11018951August 22, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BALDWIN MOTORS INC AT 800-533-4308 (LOCATED AT 1730 US-190, COVINGTON, LA 70433) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT THEN CALLED LAMARQU FORD AT 504-443-2500 (LOCATED AT 3101 WILLIAMS BLVD, KENNER, LA 70065) WHERE IT WAS ALSO CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. UPDATED 10/18/17*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016529August 21, 2017
POWER TRAIN, STEERING
STARTED CAR, MESSAGE CAME UP ON THE PANEL, "POWER STEERING ASSIST FAULT" NOW I CANNOT GET IT TO SHIFT OR THE STIRRING WHEEL TO TURN. THIS STARTED ON 8/20/2017. I WAS PARKED ON THE STREET IN FRONT OF MY HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016548August 21, 2017
SERVICE BRAKES
EXACT SAME ISSUE AS REPORTED IN 2007-2009 MERCURY MILAN. BRAKES ARE SUPER SOFT AFTER I HAD BRAND NEW BRAKE PADS, ROTORS AND CALIPERS PUT ON AND HAD THE LINES BLED FOR ANY AIR IN THEM. I ALMOST CRASHED DUE TO THIS ISSUE A FEW TIMES WITH ONE BEING ALMOST DEADLY. I WAS DRIVING ROUGHLY 55 MILES AN HOUR ON A HIGHWAY WHEN I TRIED STOPPING AND THE BRAKES BASICALLY GAVE OUT FOR NO APPARENT REASON. I LOST CONTROL OF THE VEHICLE BUT WAS ABLE TO AVOID A CRASH AND ALMOST HAD A HEART ATTACK FROM IT. THE BRAKES CONTINUE TO BE SUPER SOFT AND IT REQUIRES A LOT OF DISTANCE TO MAKE SURE MY CAR STOPS ON STOP SIGNS AND TRAFFIC LIGHTS IN TIME. IT IS EXTREMELY UNSAFE AND I BASICALLY CANNOT DRIVE MY ONLY VEHICLE THAT I HAVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015938August 17, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (MAPLECREST LINCOLN, MERCURY, FORD IN SPRINGFIELD, NJ: 908-964-7700) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND CHIMED WHILE DRIVING AT ANY SPEED. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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