Mercury Milan Complaints

2,579 consumer complaints on file.

#11015111August 14, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 (NA) MERCURY MILAN. WHILE ATTEMPTING TO STOP THE VEHICLE, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BRAKES AND ROTORS WERE CORRODED AND WERE CLEANED UP BY THE TECHNICIAN. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER (BILL BROWN FORD IN LIVONIA, MI) WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC UNIT, ALL FOUR BRAKES, AND THE ROTORS NEEDED TO BE REPLACED. THE FAILURES WERE NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND A VOICE MESSAGE WAS LEFT WITH A REPRESENTATIVE. THE CONTACT STATED THAT NO ONE RETURNED THE CALL. THE FAILURE MILEAGE WAS 33,808. UPDATED 10/18/17*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015177August 14, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING 35 MPH, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE CONTACT STATED THAT THE BRAKE PEDAL FELT SPONGY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BRAKE MASTER CYLINDER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,001.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014996August 14, 2017
SERVICE BRAKES
AFTER AN ANTILOCK BRAKE ENGAGEMENT, THE PEDAL GOES ALL THE WAY TO THE FLOOR,ESSENTIALLY GIVING YOU LITTLE TO NO WAY TO STOP THE VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014815August 12, 2017
AIR BAGS
FORD MOTOR COMPANY SENT ME A SAFETY RECALL NOTIFICATION THAT MY PASSENGER AIRBAG INFLATOR MAY RAPTURE IN THE EVENT OF CRASH, LAST JULY 2016. AND IT'S BEEN OVER YEAR NOW! THIS IS TOTALLY UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014640August 11, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE RICK RIDING FORD DEALER LOCATED IN MONTICELLO, ILLINOIS WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014141August 10, 2017
SERVICE BRAKES
WHEN I APPLY MY BRAKE, THE PEDAL GOES TO THE FLOOR AND IS HARD TO STOP, AFTER STOPPING I WILL PUMP THEM AND GET PRESSURE BACK, BUT AS SOON AS I BRAKE AGAIN THE PEDAL GOES TO FLOOR AND IS HARD TO GET TO STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014534August 10, 2017
AIR BAGS
TAKATA RECALL-I WAS NOTIFIED BY FORD BY LETTER DATED JULY 2016 OF THE SAFETY RECALL NOTICE 16S26/NHTSA RECALL 16V-384. NO ACTION HAS BEEN TAKEN TO DATE TO REPAIR OR REPLACE THE AIR BAG. WITH ALL THE PUBLICITY IN THE MEDIA OF THE POTENTIAL DANGER MY FAMILY NOW REFUSES TO RIDE IN MY VEHICLE. THE FORD DEALER DENIED ME A LOANER CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014040August 9, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (BOB-BOYD FORD, 2840 N COLUMBUS ST, LANCASTER, OH 43130, (740) 654-1122) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013651August 8, 2017
AIR BAGS
TAKATA RECALL. I FIRST RECEIVED NOTICE OF THE RECALL IN JUNE 2016. I CHECKED AGAIN TODAY AND FOUND THAT THE RECALL NOTICE IS STILL THERE, BUT AS IN LAST SUMMER, THERE IS STILL NO REMEDY AVAILABLE. I SPOKE WITH A DEALER IN THE AREA AND THEY CONFIRMED THAT THERE ARE NO PARTS YET AVAILABLE AND THEY DON'T HAVE INFORMATION AVAILABLE WHEN THE PARTS WILL BE AVAILABLE. I RECOGNIZE THIS IS A SIZEABLE RECALL, BUT IT ALSO SEEMS THAT A YEAR IS A LONG TIME TO WAIT FOR REPAIR OF SUCH A POTENTIALLY HAZARDOUS PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013739August 8, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (STIVERS FORD LINCOLN 4000 EASTERN BLVD, MONTGOMERY, AL 36111 (334) 613-5000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 11/01/17*LJ *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013781August 8, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PARIS FORD LINCOLN (2020 NE LOOP 286, PARIS, TX 75460 (903) 784-2566) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013365August 7, 2017
SERVICE BRAKES
I WAS DRIVING IN THE ROAD AND DROVE OVER A POTHOLE. AS I PRESSED THE BREAK PEDAL, THE PEDAL VIBRATED AND WENT "SOFT." I HAD TO PRESS THE BRAKE ALL THE WAY DOWN TO THE FLOOR TO GET THE CAR TO STOP. IT HAPPENED THREE TIMES. THE FIRST TWO TIMES, THE BRAKES RETURN TO NORMAL IN A ABOUT 15-30 MINUTES, BUT AFTER THE THIRD TIME, THE BREAKS STOOD "SOFT." I TALKED TO SERVICE SPECIALIST AT A FORD DEALER AND THEY ARE AWARE OF THIS PROBLEM. MY INVESTIGATION LEAD TO THIS PROBLEM AFFECTING MILANS FROM 2009 AND BELOW. WELL MINE IS A 2010 AND IT ALSO HAS THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013456August 7, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED ANDY MOHR FORD LINCOLN (317-839-6541) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT WAS CONCERNED THAT THE AIR BAG WOULD DEPLOY DUE TO THE AIR BAG INDICATOR ILLUMINATING AND THE AIR BAG HAS EXPANDED OUT. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013519August 7, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013106August 6, 2017
AIR BAGS
TAKATA RECALL; IT HAS BEEN WELL OVER A YEAR SINCE I RECEIVED THIS RECALL LETTER IN JULY 2016 AND I AM CONCERNED ABOUT THE SAFETY OF MU CAR AND PASSENGERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012924August 4, 2017
ELECTRICAL SYSTEM, SEATS, UNKNOWN OR OTHER
THE CAR WAS INSIDE AN ATTACHED GARAGE WITH CHILDREN BUCKLED INTO THEIR CARSEATS. MY HUSBAND WAS IN THE DRIVER SEAT. I WAS STANDING OUTSIDE THE CAR WAVING BYE TO THE KIDS. WHEN MY HUSBAND STARTED THE CAR, WE HEARD AN ODD SOUND, THEN SAW SMOKE AND FLAME COMING FROM BETWEEN THE CARSEATS. WE GOT THE KIDS OUT, AND I CALLED 911 WHILE MY HUSBAND POPPED THE TRUNK AND PUT THE GARDEN HOSE ON THE FLAMES. THE HYBRID BATTERY WAS ON FIRE. WHEN FIREFIGHTERS ARRIVED, THEY SPRAYED FIRE RETARDANT FOAM ON THE CAR AND PUSHED IT OUT OF THE GARAGE. THE FIRE BURNED THROUGH THE BACK SEAT ON THE PASSENGER SIDE. THE CARSEAT MY SON HAD BEEN SITTING IN WAS BURNED THROUGH AS WELL.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11012489August 3, 2017
AIR BAGS
TAKATA RECALL I RECEIVED A RECALL NOTICE IN 2016 -OVER 1 YEAR AGO AND WHEN I CALL A FORD DEALERSHIP TO HAVE IT FIXED THEY SAY THEY STILL DON'T HAVE THE PARTS TO FIX MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012528August 3, 2017
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING MALFUNCTIONED WITHOUT WARNING. THE CONTACT STATED THAT THE "POWER STEERING ASSIST FAULTY" WARNING MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. FURTHERMORE, THE STEERING BECAME DIFFICULT TO TURN LEFT OR RIGHT. LTD FORD IN CENTRALIA, ILLINOIS WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE CONTACT FOUND A RECALL FOR THE MODEL YEARS 2010 - 2012, BUT THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 80,000. ...UPDATED 10/19/17 *BF UPDATED 10/24/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011916August 1, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG WARNING INDICATOR WOULD ILLUMINATE INTERMITTENTLY. THE CONTACT CALLED THE POMPANO LINCOLN MERCURY DEALER WHO INFORMED THEM THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 44,600. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011954August 1, 2017
AIR BAGS
TAKATA RECALL!!! I HAVE BEEN IN CONTACT WITH SEVERAL FORD DEALERSHIPS AND THEY WILL NOT EVEN TALK TO ME ABOUT IT I WAS IN CONTACT WITH THE CUSTOMER SERVICE THROUGH FORD AND WAS TOLD A SUPERVISOR WOULD CONTACT ME AND I NEVER HEARD ANYTHING FROM THEM. THIS THIS IS OUR ONLY FAMILY CAR AND THERE IS 4 OF US WE CANNOT RIDE IN THIS CAR SAFELY. I DO NOT FEEL SAFE RIDING THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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