Mercury Milan Complaints

2,579 consumer complaints on file.

#11003084July 5, 2017
AIR BAGS
TAKATA RECALL" I RECEIVED A RECALL A YEAR AGO THIS MONTH REGARDING THE AIRBAG SITUATION. THE DEALERSHIP IS NOT CONCERNED AND HAS NOT RECEIVED ANYTHING TO REPLACE IT. THE SEAL ON MY DASH HAS OPENED UP EXPOSING SOME FOAM. I AM CONCERNED FOR ANYONE TO SIT IN THAT SEAT. I WANT TO KNOW WHEN THIS MATTER WILL BE RESOLVED. IT IS RIDICULOUS THAT THEY HAVE NOT BOTHERED TO FIX THIS CONSIDERING IT IS DANGEROUS. FORD NEEDS TO STEP UP. I WANT SOME ANSWERS!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003169July 5, 2017
SERVICE BRAKES
AFTER FRONT BRAKE PAD AND BOTH ROTOR REPLACEMENT, THE VEHICLE BRAKE PEDAL HAD EXCESSIVE TRAVEL TO NEAR THE FLOORBOARD. BRAKING WAS DEGRADED WITH A SLIGHT INITIAL PULL TO THE RIGHT FOLLOWED BY STRAIGHT STEADY STOP, BUT WITH MORE PEDAL PRESSURE AND TRAVEL THAN NORMAL... ALMOST LIKE NO POWER BRAKES. THE FORD DEALER (SEE ATTACHMENT) PERFORMED AN ABS TEST AFTER PAD AND ROTOR REPLACEMENT, THUS ACTIVATING THE HYDRAULIC CONTROL UNIT, WHICH, IF YOU STUDY THE SCHEMATIC, WILL PLACE ONE OR MORE VALVES IN THE HCU IN BYPASS MODE TO ALLOW WHEEL ROTATION, THUS PREVENTING A SKID AND WHEEL LOCK UP. THE PROBLEM WITH THIS IS, THE VALVE(S) IN THE HCU CAN STAY PARTIALLY OPEN (DUE TO AGE, DEBRIS, OLD FLUID, LACK OF ABS EVENTS) AND NOW YOU WILL HAVE DEGRADED BRAKE PERFORMANCE. THE DEALER WILL BE GLAD TO SELL YOU A NEW HCU AT A COST OF $800 TO $1000. [XXX]. IF THE HCU IS THAT FINICKY, THEN IT SHOULD BE THE SUBJECT OF A RECALL AND FORD SHOULD BE RESPONSIBLE FOR PARTS AND LABOR. THIS IS A SAFETY ISSUE. I HAVE RESTORED THE HCU VALVE(S) TO A SEATED POSITION BY RAPIDLY AND FORCEFULLY TAPPING ON EACH VALVE OUTLET/INLET WITH THE HANDLE OF AN ADJUSTABLE WRENCH WITH THE ENGINE RUNNING. ALMOST IMMEDIATELY, PEDAL TRAVEL LESSENED, AND WHAT APPEARS TO BE NORMAL BRAKING WITH POWER ASSIST RETURNED. GET ON FORD'S ASS AND HOLD THEIR FEET TO THE FIRE ON THIS BRAKING ISSUE, LIVES ARE AT RISK HERE! PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002834July 3, 2017
AIR BAGS
TAKATA RECALL I RECEIVED THE RECALL NOTICE A YEAR AGO AND FORD HAS STILL NOT CORRECTED THE PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002639July 1, 2017
SERVICE BRAKES
THE BRAKE PEDAL SOME TIMES GOES TO THE FLOOR AND DOESN'T WORK RIGHT UNTIL THE SWITCH IS TURNED OFF AND RESTARTED. THIS IS VERY DANGERISH AND WILL CAUSE AN ACCIDENT AND SOME ONE WILL BE KIL;LED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002490June 30, 2017
SERVICE BRAKES
ABS BREAKS FAIL TWICE WITHIN 6 MONTHS WHEN MY WIFE HIT AN UNEVEN SURFACE PULLING INTO A DRIVEWAY. THE BREAK PRESSURE REQUIRED HER TO FLOOR THE PEDAL ALL THE WAY DOWN TO THE FLOOR IN ORDER TO STOP THE VEHICLE. I'M EXTREMELY CONCERNED. MY WIFE PUMPED THE BREAKS TO GET THE VEHICLE'S BREAK PRESSURE BACK TO NORMAL. WE ARE CONCERNED AND DON'T WHEN THIS COULD HAPPEN AGAIN. WE ARE VERY FEARFUL AT THIS POINT. WHAT IF SHE WAS GOING AT A FASTER RATE OF SPEED OR APPROACHING AN INTERSECTION. THERE NEEDS TO BE A RECALL FOR THIS. I CHECKED ONLINE AND THIS IS A KNOWN ISSUE. I CONTACTED FORD IN BURLINGTON NJ AND CARSENSE OF WESTAMPTON NJ BOTH PLACES TO GO TO EACH OTHER. FORD IN LUMBERTON GAVE ME THE FORD 800 NUMBER WHICH I CALLED BUT THEY PROVIDED ME WITH EMPATHY BUT NO SOLUTION. IF I DRIVE OVER AN UNEVEN SURFACE THIS EVENING IT'S POSSIBILITY MY BREAKS COULD FAIL AGAIN. DOES SOMEONE HAVE TO DIE BEFORE SOMEONE TAKES ACTION AGAINST THIS HIDDEN DANGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002597June 30, 2017
AIR BAGS
I WAS SENT A LETTER STATING THAT MY VEHICLE HAS BEEN RECALLED FOR A DEFECT IN THE AIRBAG. I CALLED A FEW MONTHS LATER AND ASKED WHEN IT QILL GWT FIXED AND WAS TOLD WHEN THE PART SHIPMENT COMES IN A WILL RECEIVE A LETTER OR A CALL STATNG WHEN TO BRING IT IN. IF THE PROBLEM WAS'T GOING TO BE FIXED WHEN I RECIEVED THE LETTER ONE SHOULDN'T HAVE BEEN SENT OUT. THIS PROCESS IS TAKING LONGER THAN IT SHOULD AND NEEDS TO BE FIXED SOON. WHO KNOWS WHEN AN ACCIDENT IS GOING TO HAPPEN WETHER ITS MY FAULT OR NOT, ME AND MY FAMILY ARE GOING TO BE SERIOUSLY HURT. THEN I WILL BE FORCED TO TAKE LEGAL ACTIONS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11002081June 29, 2017
AIR BAGS
TAKATA RECALL STILL NO REMEDY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002131June 29, 2017
AIR BAGS
"TAKATA RECALL"... JUNE OF 2016 RECEIVED A RECALL NOTICE. SAID THEY WOULD GET IN TOUCH WITH ME WHEN THE RECALL GETS RECTIFIED. IT IS NOW 6-29-17 AND HAVE NOT RECEIVED ANYTHING. IT HAS BEEN OVER A YEAR AND THEY ARE SAYING "RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002145June 29, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE DEALER (PHIL FITTS FORD IN NEW CASTLE, PA) AND WAS INFORMED THAT THE REMEDY PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PART WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 08/08/17*LJ *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001882June 28, 2017
STEERING
POWER STEERING ASSIST HAS PROBLEMS. POWER STEERING LOCKS UP AND CAR THEN CAN'T BE STEERED. HAPPENS SOMETIME IN THE MIDDLE OF DRIVING IT. FORD REFUSES TO FIX IT. EVEN THOUGH THEY KNOW IT HAS BEEN A PROBLEM. THEY EVEN HAVE CLASS ACTION LAWSUITES AGAINST THEM FOR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001602June 27, 2017
AIR BAGS
I RECEIVED NOTIFICATION OF RECALL INVOLVING THE PASSENGER SIDE AIRBAG IN JULY OF 2016. YOUR SITE SHOWS ME THAT THE REPAIR IS STILL NOT AVAILABLE, ALMOST A YEAR LATER. SO I AM DRIVING IN A CAR AND MY PASSENGER, USUALLY MY WIFE, IS NOT AS SAFE AS SHE SHOULD BE. I FIND THIS TO BE A SERIOUS PROBLEM. CAN YOU HELP REMEDY THE SITUATION?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001632June 27, 2017
STEERING
POWER STEERING GOES OUT WHILE DRIVING. CLEAR THE CODES AND IT WORKS FINE. HAS HAPPENED A FEW TIMES NOW. SEEN ONLINE THERE WAS A RECALL FOR THIS PROBLEM WITH SOME MILANS BUT WHEN I CALLED FORD OUR CAR WAS NOT COVERED. OUR CAR HAS THE PROBLEMS DESCRIBED IN THE RECALL ITS THE RIGHT MAKE, MODEL AND YEAR, YET IT IS NOT COVERED?? I DONT UNDERSTAND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001727June 27, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) FOR THE FRONTAL PASSENGER AIR BAG INFLATOR. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (JACK BYRNE FORD, LOCATED AT 1003 HUDSON RIVER RD, MECHANICVILLE, NY, 12118) AND WAS INFORMED THAT THE RECALL REMEDY PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO PARTS AVAILABLE. THE CONTACT WAS REFERRED TO NHTSA. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001304June 26, 2017
AIR BAGS
TAKATA RECALL - LOCAL FORD DEALER STILL DOES NOT HAVE THE PARTS TO REPLACE THE AIRBAGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966849June 26, 2017
AIR BAGS
2006 MILAN. CONSUMER WRITES IN REGARDS TO FRONTAL AIRBAG INFLATOR SAFETY RECALL. *LD THE CONSUMER WOULD LIKE TO BE ADVISED ON WHEN THE PARTS FOR THE RECALL WOULD BECOME AVAILABLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001527June 26, 2017
AIR BAGS
THE CAR WAS RECALLED ON JUN 01,2016 MANUFACTURER RECALL NUMBER16S26 NHTSA RECALL NUMBER16V384 SUMMARY THE FRONTAL AIRBAG INFLATOR OF MY CAR COULD RUPTURE IF THE VEHICLE IS INVOLVED IN A CRASH. IT IS VERY DANGEROUS TO ME AND MY WIFE SINCE WE DRIVE THIS CAR EVERYDAY. (THIS DEFECT REPORT IS IN RESPONSE TO TAKATA DIRS 16E-042, 16E-043, 16E-044.) AFTER THE WHOLE YEAR, I HAVEN'T HEART ANYTHING FROM THE MANUFACTURE AT ALL. I ALSO CALLED THEIR LOCAL DEALERSHIP. THEY COULD NOT OFFER ME ANY ASSISTANCE AT ALL. IS THE MANUFACTURER GOING TO SIT ON THE RECALL UNTIL SOMETHING HAPPENS ON ME AND MY WIFE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001551June 26, 2017
SERVICE BRAKES
JUST PURCHASED THIS CAR USED. 91, K MILES. BRAKES FAILED ON ME. I TURNED AROUND IN A PARKING LOT MAKING A SHARP LEFT TURN AND PULLED BACK OUT ONTO THE ROAD. I WAS ONLY ABOUT 20 YARDS FROM A STOP SIGN. WHEN I APPROACHED THE STOP SIGN, MY BREAKS WENT TO THE FLOOR AND WE WENT STRAIGHT THROUGH THE INTERSECTION, UNABLE TO STOP. I PUMPED THEM LIKE CRAZY AND WE SLOWED TO A STOP ABOUT 4 CAR LENGTHS FROM THE STOP SIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001214June 25, 2017
AIR BAGS
TAKATA RECALL WAITING FOR REPAIR FOR OVER 1 YEAR - MERCURY CONTINUES TO STATE THAT PARTS ARE NOT AVAILABLE. THIS IS AN INORDINATE AMOUNT OF TIME FOR A SAFETY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001254June 25, 2017
SERVICE BRAKES
WHILE COMING TO A STOP UNDER NORMAL CONDITIONS, THE PEDAL DROPS TO THE FLOOR AS IF THERE IS NO BRAKE PRESSURE. BRAKING ONLY OCCURS WHEN MY FOOT HITS THE FLOOR. THIS HAPPENS AFTER AN ABS EVENT LIKE GOING AROUND A ROUGH CORNER WHILE BRAKING. THIS HAS HAPPENED IN THE SNOW, RAIN, AND IN DRY CONDITIONS. IT IS INCONSISTENT BUT HAPPENS THE SAME WAY EVERY TIME. SOMETIMES NORMAL BRAKING RETURNS BUT SOMETIMES IT CAN TAKE UP TO 10 MINUTES FOR RETURNING BRAKE PRESSURE. IT HAS CAUSED SEVERAL NEAR ACCIDENTS AND I NO LONGER TRUST THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000908June 23, 2017
SERVICE BRAKES
WHEN APPROACHING A RED LIGHT WHILE COMING DOWN A HILL THERE WAS INITIAL RESPONSE WHEN THE BRAKE PEDAL WAS PRESSED. THEN THERE WAS NO BRAKING FOR THE 2/3'S OF THE TRAVEL THEN THERE WAS BRAKING AGAIN AT THE BOTTOM OF THE PEDAL TRAVEL. BRAKING FORCE WAS SIGNIFICANTLY LESS THAN NORMAL. PULLED OF THE ROAD AND SHUT OFF THE CAR. WHEN STARTED AGAIN THE BRAKE PERFORMANCE WAS NORMAL. THIS HAS HAPPENED TWICE - ABOUT 3-4 MONTHS APART. IT HAS BEEN TO AN INDEPENDENT SHOP AND THE DEALERSHIP AND NEITHER WERE ABLE TO REPLICATE THE PROBLEM OR DEFINITIVELY COME UP WITH A FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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