Mercury Cougar Complaints

1,886 consumer complaints on file.

#10414678July 22, 2011
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT WHEN APPLYING THE ACCELERATOR, THE VEHICLE WOULD HESITATE, LOSE POWER AND THEN SURGE ABNORMALLY. THE DEALER WAS CONTACTED AND ADVISED THAT THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 04V421000 (FUEL SYSTEM, GASOLINE) BUT THE CONTACTS VIN WAS NOT INCLUDED. THE MANUFACTURER WAS CONTACTED WHO CONFIRMED THAT HER VIN WAS NOT INCLUDED IN THE RECALL LIST. NO FURTHER ASSISTANCE WAS OFFERED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10414297July 18, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THERE IS AN ELECTRICAL ISSUE THAT IS EFFECTING MY VEHICLE. I HAVE A V6 ENGINE, AND THE INSTRUMENT CLUSTER, RADIO, INTERIOR LIGHTS, AND HEAD LIGHTS FLICKER WHEN I START UP MY CAR AND CONTINUE TO DO SO. I WENT ONLINE TO LOOK AT POSSIBLY RECALLS AND SAW THAT THERE WAS ONE DECRIBING THE EXACT ISSUE I HAVE. I CALLED THE FORD DEALERSHIP IN HUNTLEY, ILLINOIS AND TALKED TO A GUY IN THE SERVICE DEPARTMENT, NAMED MIKE. HE TOLD ME THAT THE RECALL ONLY AFFECTED CERTAIN MERCURY COUGARS FROM CERTAIN PLANTS.... I AM ALSON HAVING ISSUES WITH THE TRANSMISSION RANGE SENSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413419July 18, 2011
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD STALL OR SURGE FORWARD. THE MANUFACTURER WAS NOTIFIED, AND THE CONTACT WAS INFORMED THAT VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 110,000, AND THE CURRENT MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411712July 11, 2011
FUEL SYSTEM, GASOLINE
FUEL WAS NOTED LEAKING FROM FUEL LINES JUST AFT OF THE PASSENGER SIDE DOOR. UPON FURTHER INVESTIGATION, FUEL WAS SEEM RUNNING DOWN THE FUEL LINES AND SIDE OF FUEL TANK. LEAK WAS CAUSED BY FUEL LINES CHAFFING THROUGH ON TOP OF TANK. CAR HAD 51,000 MILES ON IT. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408820June 24, 2011
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT THE VEHICLE WOULD HESITATE TO ACCELERATE FROM STOPS AND INTERMITTENTLY JERK WHILE SHIFTING GEARS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE IN THE PROCESS OF DIAGNOSING THE FAILURE. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406259June 14, 2011
FUEL SYSTEM, GASOLINE
2002 V6 MERCURY COUGAR CHUGS AND STALLS OUT AT OR BELOW HALF TANK OF GAS. ENGINE LIGHT DIAGNOSTIC READ OUT INDICATES REPLACING FUEL PUMP, REGULATOR, PRESSURE SENSOR, OR O2 SENSOR. HAVE REPLACED FUEL PUMP HOWEVER ISSUE REMAINS. CALLED FORD REGARDING RECALL IN AUG 2004, BUT AM TOLD THAT MY VIN# WAS NOT AFFECTED BY THIS RECALL. READING THE DESCRIPTION OF THE RECALL SOUNDS ALL TOO FAMILIAR THOUGH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395504April 11, 2011
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT WAS DRIVING APPROXIMATELY 60-65 MPH WHEN THE VEHICLE BECAME HESITANT AND WOULD DECELERATE INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE HE WAS ADVISED THAT THE AIR CONDITIONING CLUTCH WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED YET THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO A SECOND DEALER WHERE UNKNOWN REPAIRS WERE MADE. THE VEHICLE WAS REPAIRED SEVERAL TIMES BUT TO NO AVAIL. MOST RECENTLY, THE CONTACT WAS ADVISED THAT THE FUEL PUMP WOULD NEED REPLACING. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 04V421000 (FUEL SYSTEM, GASOLINE) AND WAS ADVISED BY THE DEALER AND THE MANUFACTURER THAT HIS VEHICLE WAS NOT INCLUDED. THE CONTACT STATED THE CONSEQUENCE STATED IN THE RECALL WAS THE SAME EXACT FAILURE HE HAD EXPERIENCED SINCE 2003. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384744February 28, 2011
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
TL*THE CONTACT OWNS A 2001 MERCURY COUGAR. WHILE DRIVING, THE CONTACT STATED THAT THE VEHICLE SUDDENLY STALLED WITHOUT WARNING. AFTER INSPECTING THE VEHICLE, SHE NOTICED THAT A PIECE OF THE METAL BATTERY CONNECTOR HAD MELTED. THE METAL CONNECTOR WAS REPLACED. APPROXIMATELY ONE WEEK LATER, THE CONTACT STATED THAT THE VEHICLE SUDDENLY STALLED AGAIN WITHOUT WARNING CAUSING HER TO LOSE ALL POWER SIMILAR TO NHTSA CAMPAIGN ID NUMBER 01V031000 (ELECTRICAL SYSTEM:BATTERY:CABLES). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INFORMED THE CONTACT THAT THE BATTERY CABLE WAS BURNING AND SMOKING. THE DEALER INFORMED THE CONTACT THAT HER VEHICLE WAS NOT INCLUDED IN THE PREVIOUS RECALL. THE VEHICLE WAS NOT REPAIRED THE SECOND TIME. THE CURRENT AND FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10381727February 12, 2011
FUEL SYSTEM, GASOLINE
MY 2002 MERCURY COUGAR HAS LOST POWER, SHUTTERED, MISFIRED, AND ESSENTIALLY BROKE DOWN THE SAME WEEK I PAID IT OFF! MY 2002 MERCURY COUGAR WAS INCLUDED IN THE RECALL SO I TOOK IT TO A LOCAL DEALERSHIP AND THEY SAID MY VIN NUMBER WAS NOT PART OF THE RECALL? HUNDREDS OF PEOPLE HAVE COMPLAINED ABOUT THIS PROBLEM AND FORD IS REFUSING TO FIX CERTAIN VIN NUMBER THAT THEY CLAIM ARE NOT AFFECTED, HOW IS THIS POSSIBLE? THERE ARE AWAY TO MANY 2002 COUGARS WITH THE SAME PROBLEM. FORD IS REFUSING TO FIX THE PROBLEM AND NOW I HAVE A CAR THAT DOES NOT RUN. THIS CAR HAS HAD A PROBLEM WITH STALLING AND SHUTTERING SINCE DAY 8 OF PURCHASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379490January 28, 2011
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE BATTERY WAS REPLACED AND THE CONTACT RECEIVED A JUMP START BEFORE HE WAS ABLE TO START THE VEHICLE. THE VEHICLE REMAINED ON FOR A FEW MINUTES BEFORE STALLING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS ADVISED THAT THE ALTERNATOR WOULD NEED TO BE REPLACED. THE ALTERNATOR WAS REPLACED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE BUT FOUND THAT THE HEADLIGHTS WERE INTERMITTENTLY DIMMING. THE CONTACT WAS ADVISED BY THE DEALER AND MANUFACTURER THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 01V031000 (ELECTRICAL SYSTEM: BATTERY: CABLES). THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE WOULD HESITATE AND THAT FUEL WAS NOT TRAVELING TO THE ENGINE CORRECTLY EVEN WITH A FULL TANK OF FUEL. THE DEALER AND MANUFACTURER BOTH ADVISED THAT CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 04V421000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 98,000 AND THE CURRENT MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378684January 25, 2011
ENGINE AND ENGINE COOLING
TL * THE CONTACT OWNS A 1996 MERCURY COUGAR. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING ANTI FREEZE ABNORMALLY. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP WHERE THE CONTACT WAS ADVISED THAT THE PLASTIC INTAKE MANIFOLD WAS FRACTURED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED TO REPORT THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376887January 17, 2011
AIR BAGS
DRIVING CAR TO CLASS LAST WEEK, RECENTLY BOUGHT IT WITHIN THE PAST YEAR. WAS PULLING INTO A PARKING SPOT IN A PARKING GARAGE GOING MAYBE 5 MPH. WAS CREEPING UP INTO THE SPOT AND THE AIRBAGS DEPLOYED OUT OF NOWHERE, CRACKING MY WINDSHIELD AND GETTING SMOKE AND AN AWFUL SMELL INTO MY CAR. I ALSO WILL BE WEARING A WRIST BRACE FOR THE NEXT 6 WEEKS DUE TO AN INJURY THAT THE AIRBAGS CAUSED. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10355716September 15, 2010
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. WHILE ATTEMPTING TO CLOSE THE SUN ROOF THE CONTACT NOTICED THAT THE SUN ROOF MECHANISM WOULD NO LONGER FUNCTION. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE SUN ROOF NEEDED TO BE REPLACED. THERE WERE NO PRIOR WARNINGS AND THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 55000 AND THE CURRENT MILEAGE WAS 126000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354248September 1, 2010
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
2000 MERCURY COUGAR, VEHICLE HOOD LATCH FAILED CAUSING THE HOOD TO OPEN AND STRIKE THE FRONT WINDSHIELD AND THE ROOF. *BF (OHIO TRAFFIC CRASH REPORT # 10-0395-91)*JB UPDATED 09/13/10*BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347259August 4, 2010
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED WHEN STARTING THE VEHICLE, THE VEHICLE WOULD LACK POWER. THE BATTERY AND ALTERNATOR WERE REPLACED BUT TO NO AVAIL. THE CONTACT LOCATED A RECALL FOR THE FAILURE (NHTSA CAMPAIGN ID NUMBER: 01V031000- ELECTRICAL SYSTEM: BATTERY: CABLES) BUT WAS TOLD BY THE MANUFACTURER THAT HIS VEHICLE WAS NOT INCLUDED IN THE RECALL. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 62,000. UPDATED 11/03/10. *LJ UPDATED 2/17/2011 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344201July 20, 2010
LATCHES/LOCKS/LINKAGES
TL*THE CONTACT OWNS A 1996 MERCURY COUGAR. THE CONTACT STATED THAT THE DRIVERS SIDE FRONT DOOR AND THE PASSENGERS SIDE FRONT DOOR WOULD OPEN WHILE DRIVING AT ANY SPEED. WHEN SHE CLOSED THE DOORS THEY COULD BE PUSHED OPEN WITH LITTLE EFFORT. FORD WAS CONTACTED AND STATED THAT THERE WERE NO RECALLS. NHTSA CAMPAIGN ID NUMBER: 96V070000, LATCHES, LOCKS, LINKAGES, AND DOOR LATCH WAS, ISSUED FOR HER YEAR, MAKE AND MODEL VEHICLE. THE CONTACT WAS ADVISED OF THE 10 YEAR EXPIRATION PERIOD. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342131July 9, 2010
POWER TRAIN:MANUAL TRANSMISSION
LOUD GRINDING NOISE FROM THE MANUAL TRANSMISSION OCCURS WHEN CAR IS DOWN SHIFTED TO FIRST GEAR COMING TO A STOP, OR SHIFTED TO FIRST NOT BEING AT A COMPLETE STOP, THE SHIFT LEVER "POPS OUT OF GEAR" AND ADMITTING A VERY LOUD GRINDING NOISE. PREVENTING THIS WOULD BE COMING TO A COMPLETE STOP FROM NEUTRAL, THEN AFTER STOPPING COMPLETELY PROCEED TO ENGAGE CLUTCH AND PUT CAR INTO FIRST GEAR. FIRST GEAR SOMETIMES HARD TO SHIFT INTO, MIGHT BE A SHIFT LINKAGE PROBLEM. SOUNDS LIKE THE MANUAL TRANSMISSION GRINDING WITH A LOUD WINDING SQUEAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340715June 29, 2010
FUEL SYSTEM, GASOLINE
1999 MERCURY COUGAR - RIGHT FUEL TANK STRAP FAILURE. WHILE TRAVELING AT HIGHWAY SPEED, I SUDDENLY HEARD A NOISE OF SOMETHING METALLIC SLAPPING AGAINST THE UNDERSIDE OF THE VEHICLE. AFTER PULLING OVER TO INVESTIGATE, I DISCOVERED THAT THE RIGHT SIDE FUEL TANK STRAP HAD COMPLETELY CORRODED THRU AND HAD BROKEN, ALLOWING THE FUEL TANK TO DROP DOWN SLIGHTLY ON THE PASSENGER SIDE. ONCE I WAS ABLE TO JACK UP THE CAR TO EXAMINE, I DISCOVERED THAT THE COATING ON THE METAL STRAP HAD CRACKED OFF AND THAT THE METAL STRAP WAS CORRODED SO BADLY THAT THE METAL STRAP HAD TORN FROM THE WEIGHT OF THE FUEL TANK, ALLOWING THE STRAP TO DROP TO THE PAVEMENT. I REPLACED THE STRAP WITH A UNIVERSAL REPLACEMENT STRAP BECAUSE I WAS TOLD THAT THE ITEM WOULD BE A SPECIAL ORDER ITEM AND THAT I COULD NOT BE GUARANTEED AS TO WHEN IT WOULD BE RECEIVED. TO PREVENT CORROSION OF THE REPLACEMENT STRAP, I PRIMED AND PAINTED IT WITH A RUST INHIBITING PAINT. I FEAR THAT IF I HAD BACKED UP WHILE THE STRAP HAD BEEN BROKEN (IF I HAD BEEN UNAWARE OF THE CONDITION) THAT THE STRAP COULD HAVE CAUGHT ON THE PAVEMENT AND BEEN FORCED UP INTO THE GAS TANK, POSSIBLY PUNCTURING IT, OR THAT THE GAS TANK COULD HAVE BROKEN THE REMAINING STRAP AND RIPPED FROM THE UNDERCARRIAGE OF THE VEHICLE, RESULTING IN A POTENTIAL FIRE CONDITION. IT CONCERNS ME THAT AUTOMAKERS ARE NOT REQUIRED TO USE A STAINLESS GRADE (NON-CORRODING) MATERIAL FOR CRITICAL ITEMS SUCH AS CRITICAL SUSPENSION COMPONENTS, BRAKE LINES, OR IN THIS CASE, FUEL SYSTEM RELATED COMPONENTS, SUCH AS TANK SUPPORT STRAPS. I HAVE NEVER HEARD OF A CAR OF THIS AGE HAVING THIS TYPE OF PROBLEM BUT FOUND THRU MY SEARCH ONLINE THAT FAILURE OF THE RIGHT FUEL TANK STRAP SEEMS TO BE A BIT TOO COMMON ON THE 1999+ MERCURY COUGARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340066June 22, 2010
TIRES
2000 MERCURY COUGAR, EXPERIENCED EQUIPMENT FAILURE WITH HER LEFT TIRE THAT ALSO DAMAGED TO THE VEHICLE. *BF (OHIO TRAFFIC CRASH REPORT # 10-0338-90)*JB UPDATED 08/05/10 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336479June 15, 2010
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE, EQUIPMENT
MY CAR STALLED WHILE IN THE MIDDLE OF A BUSY INTERSECTION WHILE IN MOTION. LATER FIND OUT THAT I NEED A NEW FUEL PUMP. WAS NOT AWARE IT WAS UNDER RECALL. PAID TO HAVE IT FIXED IN JULY OF 2009. REPAIR SHOP FAILED TO PUT MY VIN, MILEAGE, AND CORRECT YEAR OF VEHICLE ON INVOICE RESULTING IN NOT BEING ABLE TO GET MY MONEY BACK FROM FORD. RECALL WAS GOOD THROUGH JANUARY 31, 2010. MY CAR ONCE AGAIN STALLED WHILE AT A STOP LIGHT SPARKS AND SMALL FLAMES WHEN ATTEMPTING TO START AFTER STALLING. ELECTRICAL PROBLEM, AND FORD IS DOING NOTHING ABOUT IT. I REPLACED THE BATTERY AND STILL NO CRANK OR CLICKING. ALSO LISTED AS A RECALL. SPEND $651.02 TO HAVE FUEL PUMP FIXED AND NOW CAN'T GET MY MONEY BACK BECAUSE REPAIR SHOP DID NOT FILL OUT INVOICE CORRECTLY. NOW WILL HAVE TO POSSIBLY PAY OVER A $1,000.00 TO FIX THE ELECTRICAL ISSUE... WHEN THE FUEL PUMP WAS FIXED, THE SHOP FAILED TO SECURE THE GAS TANK CORRECTLY CAUSING FUEL TO POUR OUT WHILE DRIVING AT A RATE OF A GALLON PER MINUTE. FORD IS NOW DOING EVERYTHING THEY CAN TO AVOID PAYING ME BACK FOR THE RECALL SERVICES AFTER I WAS INFORMED BY A FORD CUSTOMER SERVICE REP THAT I WOULD BE PAID BACK. I HAVE BEEN BACK AND FORTH FOR WEEKS NOW TO THE DEALERSHIP AND I HAVE BEEN TOLD OVER AND OVER AGAIN WITH A NEW EXCUSE EVERYTIME AS TO WHY THEY CAN NOT REPAY ME... *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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