Mercury Cougar Complaints

1,886 consumer complaints on file.

#10269276May 18, 2009
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CLIP ON THE DRIVER'S SIDE OF THE SUN ROOF FAILED AND PREVENTS THE SUN ROOF FROM CLOSING PROPERLY. THE CONTACT RESEARCHED THE ISSUE AND FOUND THAT IT WAS A VERY COMMON FAILURE. SHE CALLED THE DEALER AND WAS INFORMED THAT THE FAILURE WAS COMMON AND SHE WOULD BE RESPONSIBLE FOR THE REPAIRS. THE CONTACT BELIEVES A RECALL SHOULD BE ISSUED. THE CURRENT AND FAILURE MILEAGES WERE 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262136March 17, 2009
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 1999 MERCURY COUGAR. THE CONTACT STATED THAT THE LATCH PAWL STICKS IN THE OPEN OR UNLATCHED POSITION. AS A CONSEQUENCE, THE DOOR DOES NOT LATCH WHEN CLOSED. WHILE DRIVING VARIOUS SPEEDS, THE DOOR OPENS. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 99V226000 (LATCHES/LOCKS/LINKAGES:DOORS:LATCH); THEREFORE, THEY WOULD NOT ASSUME RESPONSIBILITY FOR ANY REPAIRS. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 136,000. UPDATED 7/9/09 *CN UPDATED 07/17/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260868March 5, 2009
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. WHILE DRIVING APPROXIMATELY 45 MPH ON NORMAL ROAD CONDITIONS, THE CONTACT HEARD A LOUD NOISE AND EXPERIENCED A LOW POWER RESPONSE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THERE WAS ALSO ENGINE HESITATION AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED INTERMITTENTLY ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING AND THEY STATED THAT THE FUEL DELIVERY MODULE FAILED. THE TECHNICIAN STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE), ALTHOUGH THE FAILURES WERE IDENTICAL. THE VEHICLE HAS NOT BEEN REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 88,500 AND CURRENT MILEAGE WAS 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259937February 25, 2009
ELECTRICAL SYSTEM
RECALL ID#8389 (FEB 06, 2001) ELECTRICAL SYSTEM, BATTERY CABLES. 1999 MERCURY COUGAR 2.5L V6 (70263 MILES). JUST PICKED UP CAR AFTER PAYING $3500 IN REPAIRS FOR HEADGASKET, ETC. MECHANIC MENTIONED A BEARING IN THE ALTERNATOR IS GOING AND SHOULD BE REPLACED SOON. THAT WOULD BE THE THIRD ALTERNATOR IN THIS CAR. I AM THE ORIGINAL OWNER, VEHICLE PURCHASED APRIL 17, 2000. ALTERNATOR #1 JAN 15, 2003 (21672 MILES) - COVERED BY WARRANTY (VEHICLE BROKE DOWN ON INTERSTATE). ALTERNATOR #2 CAR AGAIN DIED ON THE INTERSTATE WITH NO WARNING, NO "IDIOT LIGHTS. 09/20/2005 (47,791 MILES). PAID FOR MYSELF. NOW, 2/24/09 (70,263 MILES) NEED ANOTHER NEW ALTERNATOR! HELP!! HOW DO I GET THIS COVERED, I JUST GOT LAID OFF, JUST PAID $3500.00 IN OTHER REPAIRS AND CANNOT BELIEVE I NEED ANOTHER ALTERNATOR! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255020January 14, 2009
EXTERIOR LIGHTING
HEADLIGHTS GO OUT FOR VARIOUS INTERVALS AND IS PRECEDED BY FLICKERING AND/OR BLINKING WHICH CAUSES LOSS OF VISIBILITY WHICH INCREASES MY RISK OF A CRASH. ALSO NOTE A BURNING SMELL FROM VENTS WHEN THIS HAPPENS. MY VEHICLE IS A 1991 COUGAR AND I WENT ONLINE TO SEE IF THERE WAS A RECALL FOR THIS PROBLEM. NOTED RECALL FOR SAME PROBLEM ON 1992 AND 1993 MODELS NOT FOR 1991. CALLED FORD MOTOR COMPANY AND ASKED IF THERE WAS A RECALL FOR MY MODEL SINCE IT HAS THE SAME ISSUE AS 1992 AND 1993 COUGARS. WAS TOLD NO RECALL FOR THIS AND TO PAY TO GET IT FIX MYSELF. THEY WOULD REPORT PROBLEM TO PROPER DEPARTMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254848January 13, 2009
SEAT BELTS
TL*THE CONTACT OWNS A 1993 MERCURY COUGAR. A MONTH AFTER PURCHASING THE VEHICLE IN JUNE OF 2008, THE ELECTRONIC SEAT BELT SHOULDER STRAP WOULD NOT RETRACT AFTER THE DRIVER'S SIDE DOOR WAS CLOSED. THE VEHICLE WAS DRIVEN TO A LOCAL REPAIR SHOP AND THE MECHANIC STATED THAT THE TRACKING WAS OFF AND THE SEAT BELT WAS DEFECTIVE. THE MANUFACTURER WAS NOT NOTIFIED. THE CURRENT AND FAILURE MILEAGES WERE UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248967November 17, 2008
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT THE BATTERY CABLES LEADING FROM THE BATTERY TO THE ALTERNATOR CAUSED SHORTAGES. ALL OF THE ELECTRICAL COMPONENTS FLICKERED INSIDE AND OUTSIDE THE VEHICLE. HE TOOK THE VEHICLE TO A CERTIFIED MECHANIC, WHO CONFIRMED THAT THERE WAS A SHORT SOMEWHERE IN THE VEHICLE. IN ADDITION, HE NOTICED A FAILURE WITHIN THE FUEL INJECTION SYSTEM. THE RPM'S WOULD REV TO A HIGH DEGREE AND THEN DECREASE VERY QUICKLY, WHICH OCCASIONALLY CAUSED THE VEHICLE TO STALL. THE RPM'S FLUCTUATED WHEN SHUTTING OFF THE VEHICLE OR REVVING. THE VEHICLE HAS NOT BEEN TAKEN TO THE DEALER. THE MANUFACTURER STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN ID NUMBERS 01V031000 (ELECTRICAL SYSTEM:BATTERY:CABLES) AND 04V421000 (FUEL SYSTEM, GASOLINE). THE CURRENT MILEAGE WAS APPROXIMATELY 106,000 AND FAILURE MILEAGE WAS APPROXIMATELY 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248214November 9, 2008
ENGINE AND ENGINE COOLING
THE CAR IS NOW TOAST. IT WAS ABOUT 100 MILES PAST ITS SCHEDULED OIL-CHANGE/TUNE UP BUT OTHERWISE HAS BEEN WELL-CARED-FOR AND WAS RUNNING SMOOTHLY. I WAS DRIVING, AND A BEEPING STARTED. IT SOUNDED LIKE IT'S COMING FROM THE CENTER OF THE CAR, AND THE BATTERY LIGHT CAME ON WARNING OF VERY LOW BATTERY, BUT NO OTHER WARNING LIGHTS. I SAW SMOKE COMING OUT THE BACK (REARVIEW AND SIDE MIRRORS) AND IT SMELLS LIKE SOMETHING SYNTHETIC IS BURNING (THIS ALL HAPPENS IN SECONDS TIME); SO, I PULL OVER, PARK, TURN THE CAR OFF. MY FRIEND AND I GOT OUT OF THE CAR. WITH THE CAR STOPPED I REALIZED THE SMOKE WAS COMING FROM UNDER THE HOOD. I CALLED AAA FOR A TOW-TRUCK AND THE SMOKE WAS DYING DOWN. THEN THE SMOKE PICKED UP AGAIN AND I SAW WHAT I CAN ONLY DESCRIBE AS SMALL DROPS OF FIRE COMING FROM UNDER THE HOOD (PROBABLY DRIPPING, BURNING OIL). I THEN CALLED THE FIRE DEPARTMENT. BY THE TIME THE FIRE DEPARTMENT ARRIVED, THE FRONT OF THE CAR WAS ABLAZE WITH A MASSIVE DARK SMOKE PLUME GOING WHAT MUST HAVE BEEN EASILY 100 FEET INTO THE AIR. THEY PUT OUT THE FIRE BUT NOT BEFORE THE EVERYTHING UNDER THE HOOD WAS TOTALLY BURNED OUT AND THE TWO FRONT TIRES (WHICH ARE NOW MELTED ONTO THE FRAME) HAD EXPLODED RATHER DRAMATICALLY. WHILE SMOKE GOT INTO THE COCKPIT, THE FLAME DID NOT BREACH IT NOR DID THE GAS TANK EXPLODE, BUT THE FUEL LINE MUST HAVE BEEN BREACHED. I'M CALLING A WRECKER TOMORROW MORNING TO TAKE THE CAR TO A SCRAP YARD (NO ONE OPEN SUNDAY EVENING). I'M WONDERING IF THIS IS THE SORT OF THING THE MANUFACTURER REIMBURSES SOMEONE FOR. I HAVE LIABILITY INSURANCE, BUT NOT COMPREHENSIVE. NO ONE WAS HURT, SAVE FOR WHAT I AS A LAYMAN WOULD CHARACTERIZE AS MINOR SMOKE INHALATION WHILE MY FRIEND AND I WERE IN/VACATING THE CAR (I FELT NAUSEOUS I WHILE AFTERWARD, BUT THAT COULD HAVE BEEN THE SHOCK OF SEEING MY CAR TURN INTO A FIREBALL AS MUCH AS IT WAS THE SMOKE I INHALED). *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10247429November 1, 2008
ELECTRICAL SYSTEM
I HAVE OWNED MY 99 COUGAR FOR 7 YEARS NOW I BOUGHT IT USED AND EVERYTHING WORKED FINE THE FIRST YEAR BUT LATE WITHIN THE LAST 3 YEARS I HAVE CHANGED THE ALTERNATOR 3 TIMES STARTER 4 TIMES AND THE BATTERY 3 TIMES JUST RECENTLY MY CAR REFUSED TO START SO I FIGURED IT WAS THE STARTER CAUSE EVERY FALL AND WINTER ONE OF THE 3 MENTIONED GOES OUT WELL I REPLACED THE STARTER AND IT WONT START NOW I CHECKED THE BATTERY AND THAT IS GOOD I ALSO CHECKED THE CABLES AND THEY ARE GOOD , AND JUST TODAY I FOUND A FEW RECALLS ON MY CAR ONLINE SO I WENT TO THE FORD WEBSITE TO SEE IF THE RECALLS WHERE LISTED BUT THEY ARE NOT . DOES THAT MEAN THE PREVIOUS OWNER DID THE RECALLS ? AND IF SO WHY IS THE SAME PROBLEM OCCURRING AND WHAT CAN THE DEALERSHIP DO OR WILL DO ? WHAT RECOURSE DO I HAVE IF THE DEALERSHIP REFUSES TO FIX MY CAR UNDER THE RECALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246532October 23, 2008
VISIBILITY
WENT TO OPEN SUN ROOF DIDN'T WORK . I WENT TO FIND OUT HOW MUCH IT WOULD COST WAS TOLD OVER 1000.00 AND THIS A REALLY COMMON WITH THIS YEAR AND MODEL OF CAR EVEN WENT TO SALVAGE YARDS NO SUNROOFS THERE THEY EVEN SAID GOOD LUCK THAT FORD DID NOT MAKE THIS ANY GOOD THE HAVE SO MANY PEOPLE LOOKING FOR THE SAME THING THEY CANT GET ONE IN FAST ENOUGH AND WHEN THEY DO ITS GONE THAT QUICK IF IT IS ANY GOOD MOST AREN'T. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246325October 22, 2008
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2000 MERCURY COUGAR. WHILE DRIVING APPROXIMATELY 45 MPH ON NORMAL ROAD CONDITIONS, THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THERE WAS A MODERATE LOSS OF POWER IN THE VEHICLE AND A BURNING ODOR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP AND THEY STATED THAT THE FAILURE WAS RELATED TO THE ALTERNATOR BATTERY CABLE. THE VEHICLE WAS REPAIRED. RECENTLY,THE CONTACT OBSERVED AN EXCESSIVELY HIGH TEMPERATURE READING FROM THE VOLTAGE OF THE ALTERNATOR. ON THREE SEPARATE OCCASIONS, THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR THE IDENTICAL FAILURES. THERE WERE NO RESOLUTIONS. THE CONTACT EXPERIENCED FAILURES IDENTICAL TO THE ONES MENTIONED IN NHTSA CAMPAIGN ID NUMBER 01V031000 (ELECTRICAL SYSTEM:BATTERY:CABLES). THE FAILURE MILEAGE WAS 62,000 AND CURRENT MILEAGE WAS 68,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10243936September 29, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM
TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT THE VEHICLE WOULD OFTEN FAIL TO ACCELERATE AND INCREASE IN RPM'S. IN ADDITION, THE VEHICLE WOULD FREQUENTLY STALL. ONCE THE VEHICLE WAS TURNED OFF, IT WOULD RESTART IMMEDIATELY. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC BECAUSE THE WARRANTY WAS NO LONGER VALID. THE MECHANIC DIAGNOSED THE CAUSE OF THE FAILURE AS A FAULTY FUEL INJECTOR. THE VEHICLE WAS REPAIRED, BUT THE FAILURE STILL PERSISTS. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE), ALTHOUGH THE FAILURES WERE IDENTICAL. THE MANUFACTURER WAS UNABLE TO PROVIDE ASSISTANCE. THE FAILURE MILEAGE WAS 60,000 AND CURRENT MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243573September 26, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 1999 MERCURY COUGAR, AND HAVE HAD IT ABOUT 4 YEARS NOW. I HAVE HAD NO PROBLEMS WITH THE CAR, EXCEPT HAVING TO HAVE THE ALTERNATOR REPLACED. I WORK 3RD SHIFT (7P-7A) AT A LOCAL HOSPITAL, AND ON MY WAY HOME, MY CAR STARTED SLIPPING IN AND OUT OF GEAR. THE CAR WOULD GO FOR A MINUTE, THEN IT WOULD STOP, AND I WOULD PUSH THE GAS AND THE CAR WOULD JUST REV UP. I HAD A LINE OF TRAFFIC BEHIND ME, SO I AS TRYING MY BEST TO GET THE CAR OFF THE ROAD. I FINALLY GOT IT INTO AN EMPTY PARKING LOT AND CALLED TO GET SOME HELP. I WAS VERY TIRED FROM WORKING A 12 HOUR SHIFT AND HAD TO WAIT 2 HOURS FOR SOMEONE TO COME AND GET ME. WE GOT THE CAR TO A MECHANIC, WHICH SAID THAT IT WAS THE TRANSMISSION, AND HE THEN TOLD ME THAT HE WOULD DRAIN THE TRANSMISSION, PUT NEW FLUID IN IT, AND SEE IF THAT FIXED THE PROBLEM. TO MY VERY UNFORTUNATE NEWS, THE TRANSMISSION HAS WENT OUT IN MY CAR. I AM A FULL-TIME STUDENT AND FULL-TIME WORKING TRYING TO MAKE ENDS MEET. DUE TO THE TRANSMISSION GOING OUT IN MY CAR, I HAVE MISSED CLASSES, AND IT'S BECOMING A HEADACHE TRYING TO GET TO AND FROM WORK, SCHOOL, AND OTHER PLACES I NEED TO BE. I WAS TOLD THAT THE 1999 COUGARS HAD A RECALL ON THE TRANSMISSION AND THAT I NEEDED TO FIND OUT ABOUT IT. THIS IS WHAT I AM DOING NOW. I CAN'T AFFORD A NEW TRANSMISSION, LET ALONE A NEW CAR, WHILE I'M TRYING TO GO TO SCHOOL. THIS WHOLE ORDEAL HAS THROWN ME OFF, BECAUSE THERE WAS NOTHING WRONG WITH THE CAR, AND ALL OF A SUDDEN (IN ONE DAY) THE TRANSMISSION WENT OUT. I HOPE THIS PROBLEM IS RESOLVED, AND I GET SOME HELP WITH FIXING MY CAR. I APPRECIATE YOUR TIME, AND I HOPE THAT MY PROBLEM IS LOOKED INTO. THANKS, GINA BROOK MELTON *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243138September 22, 2008
ELECTRICAL SYSTEM
I AM NOT SURE WHO TO CONTACT WITH THIS, BUT I HAVE ALREADY GONE THROUGH MY INSURANCE COMPANY, AND I AM STILL A LITTLE UPSET ABOUT WHAT HAPPENED. I OWNED A MERCURY COUGAR 2DR COUPE 2001. ONE NIGHT I WAS ALERTED BY A NEIGHBOR THAT MY CAR WAS ON FIRE. MY FATHER STARTED PUTTING WATER ON THE CAR, AND I USED A FIRE EXTINGUISHER TO PUT THE FIRE OUT. MY INSURANCE COMPANY HAD A CLAIMS REPRESENTATIVE COME OUT AND CHECK THE VEHICLE. THEY ALREADY SENT ME A CHECK FOR WHAT THEY SAY THE VEHICLE WAS WORTH, AND I AM JUST NOT HAPPY ABOUT IT. I KNOW THAT FORD HAD ISSUES WITH CARS CATCHING ON FIRE. I JUST DON'T SEE HOW THE INSURANCE COMPANY CAN CUT ME A CHECK FOR THE VEHICLE, AND DETERMINE A CAUSE, WITH ONLY PICTURES. MY CAR STILL SITS IN MY DRIVEWAY 2 WEEKS AFTER THE ACCIDENT. THE CAR WAS SITTING PARKED IN THE DRIVEWAY FOR ROUGHLY 8 HOURS BEFORE IT CAUGHT ON FIRE. I JUST HATE THE FACT THAT I AM HAVING TO TAKE A CAR I SPENT 13,000$ FOR, AND NOW I GET TO BUY SOMETHING WORTH 6,700$. I WAS SEARCHING ONLINE TO FIND MORE INFORMATION ABOUT THE VEHICLE FIRES, AND ALSO SAW WHERE IT SHOULD BE REPORTED AND THAT WHY I DECIDED TO WRITE THIS. THANK YOU, SETH GOODOWENS *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10242911September 19, 2008
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 1999 MERCURY COUGAR. ON SEPTEMBER 4, 2008, WHILE DRIVING APPROXIMATELY 65 MPH, THE INTERIOR AND EXTERIOR LIGHTS BEGAN FLICKERING ON AND OFF. THE FOLLOWING WEEK, THE CONTACT REPLACED THE BATTERY, BUT THE FAILURE PERSISTED. THE DEALER PERFORMED A DIAGNOSTIC AND STATED THAT THE BATTERY CABLE WAS DEFECTIVE. THE MANUFACTURER STATED THAT HIS VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 01V031000 (ELECTRICAL SYSTEM:BATTERY). THE VEHICLE HAS NOT BEEN REPAIRED. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241104September 5, 2008
STRUCTURE
THE PLASTIC SUNROOF TRANSPORT MECHANISM HAS BROKEN FOR THE SECOND TIME DURING THE LIFE OF THIS CAR (I AM THE ONLY OWNER). THE FIRST INCIDENT OCCURRED EARLY IN MY OWNERSHIP AND WAS COVERED UNDER WARRANTY. DEALERSHIP THAT FIXED IT THE FIRST TIME HAS REFUSED TO FIX IT AGAIN CITING A 12 MONTH WARRANTY. THIS PROBLEM IS A WELL KNOWN DESIGN DEFECT IN THE 1999 AND 2000 MODEL YEAR MERCURY COUGARS AND WAS ADDRESSED IN THE 2001 MODEL YEAR DESIGN. THE COST FOR REPLACEMENT PARTS IS UNCONSCIONABLE CONSIDERING THE FACTS REGARDING THIS WELL KNOWN PROBLEM. I BELIEVE THAT CLEAR KNOWLEDGE OF THESE ISSUES OF THE FORD MOTOR COMPANY AND THE INDUSTRY AS A WHOLE SHOULD HAVE NECESSITATED A RECALL LONG PRIOR TO THIS AND BECAUSE THERE ISN'T A RECALL I AM FILING THIS COMPLAINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240518September 1, 2008
VISIBILITY:SUN/MOON ROOF ASSEMBLY
1. DUE TO THE DEFECTIVE DESIGN OF THE SUNROOF 2. OVER 1000 OWNERS EXPERIENCED SUNROOF THAT CAN NOT OPEN/CLOSE. SOME PEOPLE EVEN REPORT THAT THE SUNROOF WILL POP-OFF AND FLY AWAY WHILE DRIVING! SEE HTTP://COUGARSUNROOF.COM. *TR 3. I NEED TO REPLACE THE WHOLE SUNROOF ASSEMBLY AND MOTORS THAT MOVES THE SUNROOF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240347August 30, 2008
VISIBILITY:SUN/MOON ROOF ASSEMBLY
SUNROOF CLOSING MECHANISM IS DEFECTIVE DOES NOT CLOSE COMPLETELY...THE FAILURE LEAVES PASSENGER SIDE ON SUNROOF FLOPPING..I 'M VERY CONCERNED THAT SUNROOF COULD FLY OUT AND CRASH THROUGH ANOTHER VEHICLE WINDSHIELD..I DO HIGHWAY COMMUTE EVERYDAY AND ITS VERY UNSAFE FOR ME I ALMOST CRASHED ON WET HIGHWAY WHEN I COULD NOT CLOSE SUNROOF IN SUDDEN DOWNPOUR WHEN I WAS DRIVING. ON COUGARSUNROOF.COM THERE ARE 1365 COUGAR OWNERS WHO HAVE THE SAME SUNROOF PROBLEMS AND IT WAS CORRECTED ON 2001 COUGAR MODELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239942August 27, 2008
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT HIS EXTENDED WARRANTY WAS CANCELLED ON HIS FUEL PUMP BECAUSE THE VEHICLE WAS RECONSTRUCTED. WHEN HE PLACED A FULL TANK OF GASOLINE IN THE VEHICLE, THE FUEL GAUGE DIAL WOULD NOT GO PAST THE HALFWAY MARK. THE DEALER STATED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THEY FURTHER STATED THAT THE TITLE WAS RECONSTRUCTED BECAUSE THE VEHICLE WAS PREVIOUSLY DESTROYED. DUE TO THIS, THEY WOULD NOT PERFORM ANY REPAIRS ON THE VEHICLE. THE FAILURE MILEAGE WAS 133,650.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238800August 18, 2008
ENGINE AND ENGINE COOLING
THE VEHICLE, 2000 MERCURY COUGAR, BEGINS JERKING AS IT IS BEING DRIVEN AT ANY SPEED, AND RESULTS IN COMPLETE SHUT DOWN OF ENGINE. SOMETIMES THE ENGINE WILL RESTART AFTER WAITING SEVERAL MINUTES, AND WILL NOT RESTART AT TIMES; REQUIRING TOWING. I TOOK THE VEHICLE TO THE LOCAL DEALER, AND AN EMPLOYEE STATED THAT IT WAS KNOWN BY THE MANUFACTURER TO BE A DESIGN FLAW IN THAT YEAR VEHICLE. ANOTHER EMPLOYEE TOOK HIM TO THE SIDE AND SCOULDED HIM FOR THE DISCLOSURE. THEY WOULD NOT DISCUSS IT FURTHER, EVEN THOUGH I CONTINUED TO QUESTION WHAT THEY WERE DOING TO CORRECT THIS KNOWN DEFECT IN WORKMANSHIP. TO THIS DAY THE VEHICLE CONTINUED TO REPEAT THE SAME FAILURE. I HAD THE FUEL FILTER REPLACED TWICE. FINALLY A MECHANIC REPLACED THE CAM SHAFT SENSOR (HE STATED THAT HE HAD SEEN THIS PROBLEM WITH THE CAR MANY TIMES) AND KNEW THAT WAS THE PROBLEM. EVEN THOUGH THE SENSOR WAS REPLACED, THE CAR WORKED WITHOUT SHUT DOWN FOR APPROXIMATELY 4 MONTHS, BUT BEGAN THE SAME SEQUENCE OF SHUT DOWNS ALL OVER AGAIN. THE DESIGN FLAW SHOULD BE RECALLED OR CONSUMERS SHOULD BE REIMBURSED FOR PURCHASE OF A KNOWN DEFECTIVE VEHICLE BY IT'S MANUFACTURER AND DESIGNER. IT IS A SHAME TO GET "STUCK" WITH A LEMON. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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