Mercury Cougar Complaints

1,886 consumer complaints on file.

#10471696August 21, 2012
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2001 MERCURY COUGAR. THE VEHICLE WAS INCLUDED IN THE RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 04V421000 (FUEL SYSTEM, GASOLINE) AND WAS REPAIRED. AFTER SOMETIME THE VEHICLE WOULD NOT START OR WOULD STALL INTERMITTENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 250,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467028July 23, 2012
ENGINE
I WAS DRIVING MY 2002 COUGAR AND THE VEHICLE BEGAN TO LOSE POWER, THE CHECK ENGINE LIGHT AND THE FUEL LIGHT CAME ON. THE VEHICLE CAME TO A COMPLETE STOP IN THE MIDDLE OF THE ROAD. I HAVE ALSO EXPERIENCED THE VEHICLE SURGING WHILE AT A COMPLETE STOP. I CONTACTED THE SERVICE MANAGER AT MY LOCAL DEALER AND THE ONLY RESOLUTION HE COULD PROVIDE ME WAS TO HAVE A TECHNICIAN DRIVE IT AND SEE IF IT WOULD HAPPEN AGAIN. EVEN THOUGH I EXPLAINED THERE HAVE BEEN NUMEROUS COMPLAINTS ABOUT THE ISSUE BY OTHER DRIVERS ON LINE, HE SAID THERE WAS NOTHING HE COULD DO. MY VIN NUMBER IS NOT INCLUDED IN THE RECALL "BATCH" OF VEHICLES. I COULD PAY THE $100 DIAG FEE IN THE EVENT MY VEHICLE DOES NOT REPEAT THE COMPLAINT. EITHER WAY, I WOULD BE PAYING FOR THE REPAIRS OUT OF POCKET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462089June 18, 2012
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT SHE OPENED THE SUN ROOF AND WAS UNABLE TO GET THE SUN ROOF TO CLOSE. THE VEHICLE WAS TAKEN TO A PERSONAL MECHANIC FOR DIAGNOSIS AND THE SUN ROOF WAS CLOSED. THE CONTACT WAS TOLD BY THE MECHANIC THAT THE MOTOR WAS FINE BUT SHE NEEDED TO REPLACE THE SWITCH. THE SWITCH WAS REPLACED AND ONE WEEK AFTER HAVING IT REPAIRED, THE SUN ROOF WOULD NOT CLOSE. THE DEALER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 59,000 AND THE CURRENT MILEAGE WAS 63,000. UPDATED 8/24/12 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460730June 5, 2012
ENGINE, SUSPENSION, POWER TRAIN
WHEN DRIVEN IT JERKS WHEN U TAKE OFF AND WHEN IT SHIFTS, AND IT MAKES A CLUNK NOISE WHEN I HIM HIT A BUMP IT IS SO BAD MY CAR GOES THE OTHER WAY THE REAR END. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455681April 18, 2012
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 1999 MERCURY COUGAR. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE BECAME HESITANT TO ACCELERATION ATTEMPTS BEFORE STALLING. THE CHECK ENGINE LIGHT ILLUMINATED AFTER THE FAILURE OCCURRED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AS IT RETURNED TO NORMAL FUNCTION. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO PERFORMED A DIAGNOSTIC AND LOCATED THE FAILURE AT THE FUEL PUMP. THE MECHANIC ADVISED THAT THE FUEL PUMP WAS NOT RECEIVING THE CORRECT FUEL LEVEL. THE FAILURE MILEAGE WAS 88,700 AND THE CURRENT MILEAGE WAS 88,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451745March 15, 2012
VISIBILITY
TL* THE CONTACT OWNS A 1999 MERCURY COUGAR. THE CONTACT STATED THAT THE SUNROOF SEPARATED FROM THE VEHICLE, WHICH COULD CAUSE POSSIBLE WATER DAMAGE. THE DEALER AND MANUFACTURER WERE NOTIFIED, BUT DENIED ANY ASSISTANCE WITH REPAIRS OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 135,000 AND THE CURRENT MILEAGE WAS 139,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446411January 31, 2012
POWER TRAIN
1999 MERCURY COUGAR. CONSUMER STATES PROBLEM WITH TRANSMISSION SHIFTING INTO FIRST AND SECOND GEAR, BUT WILL SHIFT CORRECTLY IF IT IS DONE MANUALLY. *TGW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442276January 3, 2012
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR, ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 1999 MERCURY COUGAR. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT ILLUMINATED UPON STARTING THE VEHICLE. IN ADDITION, THE ENGINE EXHIBITED A LOSS OF POWER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP AND THE CONTACT WAS INFORMED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED APPROXIMATELY ELEVEN MONTHS LATER. THE VEHICLE WAS TAKEN BACK TO THE REPAIR SHOP AND THE CONTACT WAS INFORMED THAT THE SAME REPAIRS WOULD BE NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 04V42100(FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 125,000. UPDATED 03/14/12 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439651December 12, 2011
FUEL SYSTEM, GASOLINE
DURING PERIODIC MAINTENANCE THE DEALER DISCOVERED THE PASSENGER SIDE FUEL TANK STRAP HAD CORRODED AND BROKE. LIKELY CAUSE WAS THE SALT AND CHEMICALS APPLIED TO THE ROADS DURING THE WINTER. THE DRIVER SIDE STRAP WAS INTACT BUT WOULD LIKELY FAIL IN THE FUTURE. I WAS INFORMED THE FUEL TANK STRAPS WERE SPECIAL ORDER SINCE THEY DO NOT NORMALLY FAIL. RETURNED THE NEXT DAY TO HAVE BOTH STRAPS REPLACED. FORTUNATELY THE ISSUE WAS DISCOVERED BEFORE THE TANK SEPARATED FROM THE VEHICLE. THIS IS THE SAME ISSUE WITH FORD TRUCKS OF THE SAME VINTAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437446November 28, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE BATTERY WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AND THERE WAS BURNING ODOR EMITTED INSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TEST. THE MECHANIC STATED THAT THE BATTERY AND ALTERNATOR WOULD HAVE REPLACED. THE FAILURE OCCURRED A SECOND TIME AFTER THE REPAIR. THE VEHICLE WAS NOT TAKEN BACK TO BE REPAIRED AGAIN. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 01V031000 (ELECTRICAL SYSTEM:BATTERY:CABLES), THAT MAY BE RELATED TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10435572November 14, 2011
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM, VISIBILITY
TL* THE CONTACT OWNS A 2001 MERCURY COUGAR. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE DRIVING 60 MPH. THE VEHICLE RESTARTED AFTER WAITING A FEW MOMENTS. THE FAILURE RECURRED ON AN INTERMITTENT BASIS AND OCCURRED MORE FREQUENTLY OVER TIME. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND WAS REPAIRED UNDER THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE). THE FAILURE BEGAN TO RECUR APPROXIMATELY THREE MONTHS LATER. THE VEHICLE HAD NOT BEEN TAKEN BACK FOR ADDITIONAL REPAIRS. THE CONTACT ALSO STATED THAT FUEL SYSTEM FAILURES LED TO AN ALTERNATOR FAILURE, WHICH DRAINED THE VEHICLE'S BATTERY. IN ADDITION, THE CONTACT STATED THAT THE SUNROOF WAS JAMMED AND WOULD NOT LONGER OPEN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432893October 26, 2011
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 1993 MERCURY COUGAR. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT NOTICED THAT THE HEADLIGHTS BEGAN TO FLICKER. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTICS. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 99V275000 (EXTERIOR LIGHTING:HEADLIGHTS:SWITCH) BUT WAS ADVISED BY THE DEALER THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 164,431.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429458October 11, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE SUDDENLY STALLED AS THE WHEEL LOCKED AND THE RADIO SHUT OFF, SIMILAR TO THE FAILURE LISTED UNDER NHTSA CAMPAIGN ID NUMBER: 01V031000 ( ELECTRICAL SYSTEM:BATTERY:CABLES). THE CONTACT WAS UNABLE TO RESTART THE VEHICLE WITHOUT A JUMP. THE MANUFACTURER WAS NOT NOTIFIED NOR WAS THE VEHICLE DIAGNOSED OR REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 135,288.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426767September 22, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE SUDDENLY DECREASED TO 10 MPH. THE VEHICLE WAS TAKEN TO A DEALER AND THEY ADVISED HER THAT ALL THREE CATALYTIC CONVERTERS WERE CLOGGED AND THE FDM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED FOR THE FDM BUT NOT THE CATALYTIC CONVERTERS. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 72,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422793August 31, 2011
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2001 MERCURY COUGAR. THE CONTACT STATED THAT WHILE THE VEHICLE WAS BEING INSPECTED BY A LOCAL MECHANIC FOR A FUEL ODOR, THE MECHANIC FOUND THAT THE FUEL TANK AND BOTH FUEL STRAPS WERE CORRODED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422721August 31, 2011
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2001 MERCURY COUGAR. THE CONTACT STATED THAT AFTER HAVING ROUTINE MAINTENANCE PERFORMED, THE MECHANIC ADVISED THAT THE FUEL TANK AND STRAPS WERE RUSTED AND CORRODED. THE DEALER WAS NOTIFIED WHO STATED THERE WERE NO RECALLS FOR THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421395August 24, 2011
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL* THE CONTACT OWNS A 1996 MERCURY COUGAR. THE CONTACT STATED THAT THE CLIMATE CONTROL ADJUSTER FAILED. AS A RESULT, THE BLOWER WOULD ONLY FUNCTION ON HIGH AND THE CONTACT WAS UNABLE TO ADJUST THE DEFROST SYSTEM. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TO HAVE THE FAILURE DIAGNOSED, BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 61,000 AND THE CURRENT MILEAGE WAS 62,000. THE VIN WAS UNAVAILABLE. UPDATED 05/24/12*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419872August 17, 2011
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. WHILE DRIVING AT APPROXIMATELY 20 MPH THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE MECHANIC STATED THE FUEL DELIVERY MODULE NEEDED TO BE REPLACED. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 04V421000 (FUEL SYSTEM, GASOLINE) THAT MAY BE RELATED TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,028.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419165August 12, 2011
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT WHEN ACCELERATING AT ANY SPEED, THE VEHICLE WOULD HESITATE AND STALL WITHOUT WARNING. THE DEALER AND MANUFACTURER WERE NOTIFIED OF THE FAILURE AND MADE THE CONTACT AWARE OF NHTSA CAMPAIGN ID NUMBER: 04V421000 (FUEL SYSTEM, GASOLINE), BUT ADVISED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 140,000 AND THE CURRENT MILEAGE WAS 141,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417139August 4, 2011
FUEL SYSTEM, GASOLINE
MY 2000 MERCURY COUGAR SUDDENLY STARTED SPUTTERING, BUCKING, AND IN LESS THAN TWO MINUTES STOPPED IN TRAFFIC. IT WOULD CRANK BUT NOT START. I HAD TO HAVE IT PUSHED OFF THE ROAD OUT OF TRAFFIC. IT WAS TAKEN TO A REPAIR SHOP WHERE THE MECHANIC TOLD ME IT WAS A FAULTY FUEL PUMP SYSTEM. WHEN LOOKING ONLINE FOR RECALLS OR SAFETY IMPROVEMENT CAMPAIGNS, ON THE FORD WEBSITE, THEY ACKNOWLEDGED THAT COUGARS HAVE HAD PROBLEMS WITH THE FUEL PUMP SYSTEM. THE WEBSITE DID NOT SPECIFY ANY MODEL YEAR. WHEN LOOKING ON ANOTHER WEBSITE AND SEARCHING RECALLS, THE 2000 COUGAR HAD NO RECALLS OR SAFETY IMPROVEMENT CAMPAIGNS. WHAT IS INTERESTING TO ME IS THAT THE OTHER THREE MODEL YEARS, 1999, 2001, AND 2002, ALL HAD RECALLS ON THE FUEL PUMP SYSTEM. FORD MOTOR COMPANY ISSUED AN EXTENDED MANUFACTURER'S WARRANTY ON THE FUEL PUMP SYSTEM FOR THOSE THREE MODEL YEARS UNTIL DECEMBER 2010. MY HUSBAND AND I BOTH CALLED FORD MOTOR COMPANY REGARDING OUR PROBLEM AND WERE TOLD THAT WE WERE SENT A NOTICE REGARDING THE EXTENDED WARRANTY AND WE SHOULD HAVE HAD IT FIXED BEFORE THE WARRANTY ENDED. OUR CAR WAS NOT COVERED UNDER THE WARRANTY THEREFORE WE DID NOT RECEIVE A NOTICE. THEY BASICALLY SAID SORRY, YOU ARE ON YOUR OWN FOR THE $600+ REPAIR BILL AND HAVE A GREAT DAY. WHEN A CAR IS ONLY MADE FOR FOUR YEARS AND THREE OF THOSE FOUR HAVE A SAFETY PROBLEM THAT CAUSES THE CAR TO STOP SUDDENLY IT STANDS TO REASON THAT THE FOURTH MODEL YEAR MADE WITH THE SAME PARTS WOULD HAVE THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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