Mercedes-Benz Sprinter Complaints

760 consumer complaints on file.

#11133055October 3, 2018
AIR BAGS
TAKATA RECALL - I RECEIVED A RECALL NOTICE FOR THE DRIVER'S SIDE AIRBAG PRIOR TO RECEIVING A RECALL NOTICE FOR THE PASSENGER SIDE AIRBAG ON MARCH 2018. I TOOK MY SPRINTER TO THE DEALERSHIP ON SEPTEMBER 12, 2018 FOR REPLACEMENT. AFTER RECEIVING MY SPRINTER BACK FROM THE DEALERSHIP, I NOTICED THAT ONLY THE DRIVER SIDE AIRBAG HAD BEEN REPLACED. I CONTACTED THE SERVICE DEPARTMENT ABOUT THIS, AND WAS TOLD THE PASSENGER SIDE AIRBAG PART WAS NOT AVAILABLE AND WOULD NOT BE FOR SEVERAL MONTHS. CONSIDERING HOW DANGEROUS THESE AIRBAGS ARE, IT SEEMS THAT A WAIT TIME OF CURRENTLY SEVEN MONTHS AND EXPECTING A DELAY OF ANOTHER SEVERAL MONTHS IS UNACCEPTABLY LONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133141October 3, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 2500 (M2CV144). THE CONTACT RECEIVED RECALL NOTICES FOR NHTSA CAMPAIGN NUMBERS: 18V032000 (AIR BAGS) AND 16V077000 (AIR BAGS). MERCEDES-BENZ OF LONG BEACH (2300 EAST SPRING STREET, SIGNAL HILL, CA 90755, (888)-340-8366) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR 18V032000 AND PARTS DISTRIBUTION DISCONNECT FOR 16V077000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128489September 10, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 3500. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART FOR NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE DEALER (MERCEDES-BENZ OF SANTA FE, 2586 CAMINO ENTRADA, SANTA FE, NM 87507, (505) 913-2900) WAS CONTACTED AND CONFIRMED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT UPDATED 11/27/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124749September 6, 2018
AIR BAGS
TAKATA RECALL: HAVE BEEN RECEIVING RECALL NOTICES ABOUT YEARS (FIRST RECALL APRIL 2016). MADE SEVERAL APPOINTMENTS TO REPLACE, BUT THEY WERE OUT WHEN I ARRIVED. CURRENTLY I'VE HAD AN AIR BAG ON ORDER TO BE HELD IN MY NAME SINCE JUNE 2018. STILL NO SUCCESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124129September 3, 2018
POWER TRAIN
7-9-2018: PULLING OUT OF MY DRIVEWAY WITH A 2018 THOR CHATEAU 24FS (WITH A 2016 SPRINTER 3500 DIESEL CHASSIS) WITH LESS THAN 9K MILES, I HAD A "BANG" FROM THE TRANSMISSION. IN HINDSIGHT, THIS WAS JUST AFTER A RIGHT TURN. ABOUT 300 MILES LATER AFTER A STOP LIGHT AND 90 DEGREE RIGHT TURN, THE TRANSMISSION STARTED TRYING TO SHIFT BACK AND FORTH BETWEEN 2 AND AND 3 (OR MAYBE 1ST AND 2ND) IN SOMEWHAT VIOLENT RAPID ALTERNATION. I STOPPED AND RESTARTED THE RV. RAN FINE. ABOUT 75 MILES LATER AFTER A RIGHT TURN, SAME THING. STOPPED & RESTARTED. ODBII (SCANGAUGE) GAVE C0037 "LEFT REAR WHEEL SENSOR" CODE AND THE DASH LIGHTS SHOWED: CHECK ENGINE, ABS, TIRE ROTATION AND TRACTION LIGHTS...AND THEY WOULDN'T GO OFF AFTER RESTARTING ENGINE. MB DEALER REPLACED LEFT REAR WHEEL SPEED SENSOR. 9/2/2018: DID A LEFT TURN AND STARTED HAVING SAME PROBLEM. SAME DASH LIGHTS CAME ON. ODBII CODE WAS C003A ('RIGHT REAR WHEEL SENSOR'). I WAS ABLE TO NURSE THE UNIT HOME, BUT IT DID HAVE THE SAME PROBLEM AFTER LEFT TURNS A COUPLE OF TIMES. SAFETY ISSUE: IF YOU MAKE 90 DEGREE LEFT/RIGHT TURN (DEPENDING WHICH SENSOR WENT OUT), THE SPRINTER STARTS SHIFTING BETWEEN GEARS RAPIDLY WITH GREAT NOISE. NO CHOICE BUT TO MANUALLY PUT THE TRANSMISSION INTO NEUTRAL. AT THAT POINT, UNTIL YOU STOP THE VEHICLE AND TURN OFF/ON THE ENGINE, THE TRANSMISSION WILL NOT ENGAGE AND YOU ARE STUCK COASTING TO STOP. IF YOU JUST PULLED ONTO A BUSY INTERSECTION AND HAVE THIS PROBLEM, YOU WOULD STOP TRAFFIC AND MAY GET REAR-ENDED. THE SPRINTER'S COMPUTER OBVIOUSLY DOESN'T TAKE INTO CONSIDERATION THAT CHANGING GEARS MULTIPLE TIMES PER SECOND IS NOT GOOD AND THUS THE SPEED SENSOR MUST BE BAD. THERE SHOULD BE A THRESHOLD LIMIT THAT IF EXCEEDED, THE COMPUTER WOULD IGNORE THE SENSOR'.GO AHEAD AND TURN ON THE DASH LIGHTS, BUT DON'T TRY TO DESTROY THE TRANSMISSION...AND DON'T LEAVE THE POOR DRIVE A 'SITTING DUCK'.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123429August 30, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ SPRINTER 2500 (NA). WHILE DRIVING 10 MPH, THE TRANSMISSION WENT INTO NEUTRAL AND THE VEHICLE FAILED TO ACCELERATE. THE CONTACT HAD TO QUICKLY SHIFT GEARS WHILE IN TRAFFIC. AFTERWARDS, THE VEHICLE DROVE NORMALLY. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF PEMBROKE PINES (14199 PINES BLVD, PEMBROKE, FL 33027, (954) 644-5033) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121280August 21, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ SPRINTER 3500 (F3CC170). THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V379000 (AIR BAGS) AND 16V077000 (AIR BAGS). THE DEALER REFUSED TO PERFORM THE RECALL REPAIRS DUE TO THE VEHICLE TYPE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KENWORTH NORTHEAST ROCHESTER (25 AIRLINE DR, ROCHESTER, NY) WAS CONTACTED, BUT THE DEALER REFUSED TO PERFORM THE REPAIRS DUE TO COMPANY POLICY. MERCEDES-BENZ OF ROCHESTER (4296 W HENRIETTA RD, ROCHESTER, NY) ALSO REFUSED TO PERFORM THE REPAIRS DUE TO THE COMPANY POLICY OF NOT SERVICING SPRINTER RECALLS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY OUT OF POCKET FOR THE REPAIRS OR TRY A DEALER IN ANOTHER STATE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. **TR CONSUMER STATED: SHOULD BE FREIGHTLINER SPRINTER. KENWORTH NORTHEAST ROCHESTER HAS NOTHING TO DO WITH THIS ISSUE. THEY DO NOT AND NEVER HAVE SOLD THE SPRINTER VAN. THE COMPANIES I CONTACTED WERE FREIGHTLINER OF ROCHESTER 300 MIDDLE RD. HENRIETTA, NY AND FLEET MAINTENANCE USED TO SERVICE MY VAN BUT NO LONGER SERVICES ANY SPRINTER VAN. I MUST GO TO THE MERCEDES BENZ OF ROCHESTER FOR SERVICE. "NOT SERVICING SPRINTER RECALLS" SHOULD READ "NOT SERVICING ANY FREIGHTLINER SPRINTER RECALLS." I AM TOLD THIS IS DUE TO A FRANCHISE AGREEMENT IN NEW YORK STATE ONLY. I CAN PAY OVER $1000.00 OR DRIVE TO A DEALER SIX HOURS AWAY OUT OF STATE. HAD MY SPRINTER VAN BEEN MANUFACTERED A FEW MONTHS LATER AND BADGED AS A MERCEDES AND NOT A FREIGHTLINER, THIS RECALL WOULD BE HANDLED PROMPTLY BY THE MERCEDES DEALER WITHOUT COST, OR EXTREME INCONVENIENCE TO THE CONSUMER. UPDATED 10/29/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121108August 20, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER (MX2CA170). THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF ROCHESTER (4296 W HENRIETTA RD, ROCHESTER, NY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119208August 13, 2018
AIR BAGS
2014 MERCEDES BENZ SPRINTER. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR.*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111120July 13, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF WESTMINSTER, 10391 WESTMINSTER BLVD, WESTMINSTER, CO, 303-410-7800) CONFIRMED PART UNAVAILABILITY AND WAS UNABLE TO VERIFY WHEN IT WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109716July 5, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF WESTMINSTER (10391 WESTMINSTER BLVD, WESTMINSTER, CO 80020, (303) 410-7800) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104706June 29, 2018
STEERING
THE CROSSWIND ASSIST IS NOT WORKING. BECAUSE OF THE HIGH PROFILE ON THIS VAN, IT BECOMES VERY DANGEROUS IN WINDY CONDITIONS. WE ALMOST GOT BLOWN OUT OF THE FREEWAY BECAUSE OF THIS FEATURE NOT WORKING ON OUR 2017 VAN. I TOOK IT TO THE DEALER AND THEY CAN NOT DUPLICATE THE ISSUE. OF COURSE NOT, WE LIVE IN FRESNO WHERE ONLY GETS WINDY ONCE A YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104538June 28, 2018
AIR BAGS
TAKATA RECALL - UNABLE TO GET DEALERSHIP TO REPLACE AIRBAG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102806June 20, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V032000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF ST. GEORGE (1792 S BLACK RIDGE DR., ST. GEORGE, UT 84770, (435) 634-7500) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101877June 14, 2018
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ SPRINTER 2500. WHILE DRIVING VARIOUS SPEEDS, A RATTLING NOISE WAS HEARD INSIDE THE CARGO AREA. ALSO, DURING EXTREME HEAT, THE PASSENGER SIDE WOULD WARP. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF TEMECULA (40910 TEMECULA CENTER DR., TEMECULA, CA 92591, (951) 216-7800) WHERE NO FAILURE WAS FOUND AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS DESIGNED IN THAT MANNER. THE VEHICLE WAS THEN TAKEN TO MERCEDES-BENZ OF LONG BEACH (2300 E SPRING ST, SIGNAL HILL, CA 90755, (562) 372-2707) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE NEEDED TO BE INSULATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE SEVERAL TIMES AND A CASE WAS OPENED. THE MANUFACTURER REFERRED THE CONTACT BACK TO THE DEALER. THE CONTACT ALSO FILED A COMPLAINT WITH THE FEDERAL TRADE COMMISSION AND WAS INFORMED OF A PENDING RECALL IN REGARDS TO THE VEHICLE STRUCTURE. THE APPROXIMATE FAILURE MILEAGE WAS 80. *TT CONSUMER STATED THE BUMPER WAS DAMAGED AND REPLACED WHEN THE TRUCK WAS DELIVERED IN THE DARK. THE CARGO FLOOR WAS DEFECTIVE 2 FLORRS WERE ORDERED. UPDATED 9/25/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101565June 13, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V032000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF PARAMUS (755 ROUTE 17, PARAMUS, NJ) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101528June 12, 2018
STEERING
WHILE DRIVING SLOWLY (10MPH), ROUGHLY STRAIGHT, ON A GRAVEL ROAD, THE POWER STEERING SUDDENLY FAILED. I WAS ABLE TO STEER, BUT STEERING EFFORT WAS VERY HIGH. THE LOWER HOSE CONNECTED TO THE COOLER FOR THE POWER STEERING FLUID HAD FALLEN OFF AND ALL THE FLUID HAD BEEN EXPELLED. I COULD SEE NO REASON FOR THIS TO HAVE HAPPENED. THE CLAMP WAS STILL CONNECTED TO THE HOSE. THERE WAS NO EVIDENCE OF ANYTHING HITTING THE HOSE. THERE WAS NO EVIDENCE OF DAMAGE TO THE HOSE. I RE-ATTACHED THE HOSE. I DROVE TO THE NEAREST AUTO-PARTS STORE (~ 70 MILES, MIXED GRAVEL AND PAVEMENT) AND REFILLED THE POWER STEERING FLUID. I CONTINUED TO CHECK THE HOSE FREQUENTLY. I FOUND THAT DRIVING SLOWLY (10-15 MPH) ON GRAVEL ROADS, THE HOSE WORKS LOSE AND HAS TO BE PUSHED BACK ON EVERY 10 MILES OR SO. I THINK THERE IS CONSTANT RISK OF SUDDEN LOSS OF POWER STEERING. SUDDEN LOSS OF POWER STEERING IN A CORNER WITH A HEAVY VEHICLE LIKE THIS COULD BE CATASTROPHIC. THE TWO IMAGES BELOW SHOW THE CONNECTIONS TO THE COOLER FOR THE POWER STEERING FLUID BEFORE AND AFTER A SECTION OF GRAVEL ROAD THAT IS ABOUT 10 MILES LONG. THE ROAD WAS DRIVEN AT ABOUT 10 MPH. THE RECOMMENDED SPEED FOR THIS ROAD IS 25 MPH. THE LOWER HOSE IN THESE IMAGES IS THE HOSE IN QUESTION. IN THE SECOND IMAGE NOTICE THAT THE CLAMP IS ON THE FLARE. THIS HOSE IS ABOUT TO FALL OFF. *TT *JS *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098720May 30, 2018
ENGINE
LOSS OF POWER WILL NOT GO MORE THAN 15-20 MPH VEHICLE IN MOTION ENGINE LIGHT CAME ON AND LOSS OF EXCELLERATION ON HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097179May 22, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V032000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF TAMPA (4400 N DALE MABRY HWY, TAMPA, FL 33614, (813) 579-2138) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096726May 18, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE RV. THE DEALER (ARROW HEAD MERCEDES-BENZ IN PHOENIX, ARIZONA, 623-583-7200) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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