Mercedes-Benz Sprinter Complaints

760 consumer complaints on file.

#11246534August 26, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS). THE CONTACT STATED THAT MERCEDES-BENZ OF FAIRFIELD (LOCATED AT 2950 AUTO MALL PKWY, FAIRFIELD, CA 94533, (707) 430-0101) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246072August 23, 2019
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:WHEEL SPEED SENSOR/TONE RING
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 2500. WHILE DRIVING VARIOUS SPEEDS, THE REAR PASSENGER AND DRIVER'S SIDE WHEEL SPEED SENSORS FRACTURED. THE CONTACT HEARD A POPPING SOUND PRIOR TO THE FAILURE. ADDITIONALLY, THE ABS WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE BRAKE ASSIST, TRACTION CONTROL, AND ANTI-SKID FEATURES DEACTIVATED. THE CONTACT STATED THAT THE FAILURE RECURRED EIGHT TIMES. RBM OF ALPHARETTA (LOCATED AT 345 MCFARLAND PKWY, ALPHARETTA, GA 30004, (678) 637-2333) AND SEVERAL OTHER UNKNOWN DEALERS PREVIOUSLY REPLACED THE SPEED SENSORS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244390August 16, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCEDES-BENZ SPRINTER 316 (NA). THE CONTACT MADE AN APPOINTMENT WITH MERCEDES-BENZ OF NORTH PALM BEACH (9275 ALTERNATE A1A, NORTH PALM BEACH, FL 33403) TO HAVE THE VEHICLE REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V003000 (AIR BAGS). WHEN THE CONTACT ARRIVED FOR THE APPOINTMENT, THE DEALER REFUSED THE REPAIR AND STATED THAT THE VEHICLE HAD TO BE REPAIRED BY FREIGHTLINER. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233973July 22, 2019
AIR BAGS
TAKATA RECALL: MERCEDES ADVISED ME THAT THE REPLACEMENT AIRBAGS FOR PASSENGER SIDE MAY NOT BE READY UNTIL 2020. THIS IS UNACCEPTABLE. THEREFORE THIS IS MY FORMAL COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232316July 16, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART FOR NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS) WITHIN A REASONABLE TIME FRAME FROM WHEN THE RECALL WAS ISSUED. THE CONTACT WAS UNCERTAIN AS TO WHEN MERCEDES-BENZ OF SANTA ROSA (7878, 2885 CORBY AVE, SANTA ROSA, CA 95407, 1-888-803-6978) WOULD RECEIVE THE PART FROM THE MANUFACTURER. THE CONTACT WAS UNABLE TO SELL THE VEHICLE FOR AN EXTENDED PERIOD OF TIME. THE MANUFACTURER WAS CONTACTED TO ADDRESS PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF CONSUMER STATED THE DELAY WITH THIS RECALL IS CAUSING AN ISSUE WITH SELLING THE VEHICLE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232524July 16, 2019
ELECTRONIC STABILITY CONTROL (ESC)
ON JULY 7, 2019, WE WERE DRIVING OUR 2016 MERCEDES-BENZ SPRINTER 3500 RV IN HEAVY TRAFFIC DURING A RAINSTORM IN BRANSON, MISSOURI. MULTIPLE DASH WARNING LIGHTS CAME ON INDICATING THE VEHICLE ABS BRAKING SYSTEM HAD FAILED. THIS WAS THE SAME FAILURE WE HAD EXPERIENCED WITH THIS VEHICLE IN FEBRUARY, 2019. THE BRANSON AREA IS EXTREMELY HILLY BEING PART OF THE OZARK ?MOUNTAINS?. WE WERE OBVIOUSLY VERY CONCERNED ABOUT THE SIGNIFICANT DANGERS OF TRYING TO DRIVE IN THIS AREA WITHOUT A WORKING BRAKING SYSTEM. WE WERE ABLE TO DRIVE OUR SPRINTER TO OUR RV PARK AND PARK IT. WE SPENT ALL DAY ON MONDAY, JULY 8, GETTING THE UNIT TOWED 90 MILES TO BENTONVILLE, ARKANSAS, THE NEAREST MERCEDES-BENZ SPRINTER SERVICE CENTER. WE SPENT ALL THE NEXT DAY AT THE SERVICE CENTER GETTING THE UNIT REPAIRED. AGAIN, ONE OF THE REAR SPEED SENSORS WAS FOUND TO BE THE PROBLEM AND IT WAS REPLACED. OUR REPAIR WAS DELAYED AT THE SERVICE CENTER WHILE THE MERCEDES-BENZ SERVICE CENTER WAS WAITING FOR APPROVAL ON REPAIRING THIS SPEED SENSOR. THE SERVICE MANAGER INDICATED THAT MERCEDES-BENZ HAD ISSUED A SERVICE BULLETIN RELATED TO SPEED SENSOR FAILURES ON MERCEDES-BENZ SPRINTERS WITHIN THE LAST MONTH AND THEY HAD TO GET APPROVAL MERCEDES-BENZ IN GERMANY BEFORE MAKING REPAIRS. THE REPAIRS WERE MADE BY MERCEDES-BENZ AS AN EXTENSION OF OUR WARRANTY. THERE HAVE BEEN MULTIPLE REPORTS OF SPEED SENSOR FAILURES ON MERCEDES-BENZ SPRINTERS ON THE NHTSA WEBSITE AND NUMEROUS OTHER SPRINTER/SPRINTER RV WEBSITES. SPEED SENSOR FAILURE ON THE MERCEDES-BENZ SPRINTER 3500 HAS BEEN REPORTED BY OTHERS UNDER NHTSA ID NUMBERS 11196530,11138785,11124129, 11093070, 11232230. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232230July 16, 2019
ELECTRONIC STABILITY CONTROL (ESC)
ON FEBRUARY 14, 2019, WE WERE DRIVING OUR 2016 MERCEDES-BENZ SPRINTER 3500 RV IN HEAVY TRAFFIC DURING A RAINSTORM IN SPRING HILL, FLORIDA. MULTIPLE DASH WARNING LIGHTS CAME ON INDICATING THE VEHICLE ABS BRAKING SYSTEM HAD FAILED. THE VEHICLE BEGAN SHIFTING VERY ERRATICALLY WHILE WE WERE IN TRAFFIC. THE VEHICLE EVENTUALLY WOULD NOT SHIFT OUT OF FIRST GEAR WHICH PLACED US IN A VERY DANGEROUS SITUATION AS WE TRIED TO GET OUT OF THE TRAFFIC STREAM AND FIND A SAFE PLACE TO PARK THE VEHICLE. WE HAD TO HAVE THE VEHICLE TOWED APPROXIMATELY 35 MILES TO THE NEAREST MERCEDES-BENZ SPRINTER SERVICE CENTER IN WESLEY CHAPEL, FLORIDA. THEY ULTIMATELY DETERMINED THAT ONE OF THE VEHICLE?S REAR SPEED SENSORS HAD FAILED AND THEY REPLACED IT. THE REPAIRS WERE MADE UNDER MERCEDES-BENZ WARRANTY. SPEED SENSOR FAILURE ON THE MERCEDES-BENZ SPRINTER 3500 HAS BEEN PREVIOUSLY REPORTED BY OTHERS UNDER NHTSA ID NUMBERS 11196530,11138785,11124129, 11093070. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231314July 12, 2019
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
2013 MERCEDES BENZ SPRINTER. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REPAIRS TO VEHICLE. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230366July 9, 2019
WHEELS
I HAVE A 2018 THOR SIESTA MOTOR HOME BUILT ON A MERCEDES BENZ 3500 CHASSIS. I WENT ON A 6700 MILE CROSS COUNTRY TRIP AND UPON RETURN FOUND THE FRONT PASSENGER TIRE FLAT. A LOCAL SHOP DISCOVERED THAT THE RIM WAS LEAKING AIR FROM A BAD WELD SPOT/CRACK ON THE INSIDE. I REPLACED THE RIM BACK ON MAY 27, 2019. I THEN WENT ON A 1000 MILE ROUND TRIP AND THE FOLLOWING DAY I NOTICED ANOTHER FLAT TIRE THIS TIME ON THE INSIDE REAR DUAL ON THE PASSENGER SIDE. MY LOCAL SHOP CONFIRMED THE SAME ISSUE WITH A WELD/CRACK ON THE INSIDE OF THE RIM ON MAY 29, 2019. I HAD TO REPLACE THAT RIM ALSO. BOTH TIMES I NOTICED THE FLAT TIRES AFTER PARKING THE VEHICLE UPON RETURNING FROM LONG ROAD TRIPS. ON THE SECOND WHEEL REPLACEMENT, I WAS SHOWN WHERE THE LEAK WAS DETECTED WHICH WAS AT THE CORNER OF THE INSIDE WELD SPOT. THERE ARE 8 WELD SPOTS ON THE INSIDE OF EACH RIM. EACH TIME THERE WAS AIR LEAKING AT THE SITE OF A WELD SPOT. I CALLED MY LOCAL MERCEDES BENZ DEALERSHIP TO INQUIRE IF THERE WAS A REPORTED ISSUE FROM THE FACTORY AND WAS TOLD NO. I THEN CALLED MY MOTOR HOME DEALERSHIP WITH THE SAME INQUIRY AND WAS TOLD THAT THEY HAVE NOT BEEN MADE AWARE OF ANY SUCH ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228437June 29, 2019
UNKNOWN OR OTHER
MY AIR CONDITIONING SYSTEM WENT OUT AT 90K IT'S A VERY COMMON PROBLEM FOR THIS VEHICLE ACCORDING TO MY MECHANIC. THE AC COMPRESSOR STOPPED WORKING CAUSING A $3000 BILL THEN TO MAKE MATTERS WORSE THE NEW ONE BROKE DOWN 1Y LATER THEN THEN 2ND ONE BROKE AFTER JUST 3 MONTHS OF BEING ISOLATED. NOW THE 3RD ONE IS OUT AND THEN WARRANTY WON'T COVER IT BECAUSE IT WAS ONLY FOR 2Y . I'M SO FRUSTRATED ABOUT MERCEDES NOT ISSUWING A RECALL OR SOMETHING THAT WILL HELP OWNERS LIKE ME OF BEEN STUCK WITH A HUGE REPAIR BILL AND FRUSTRATION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219255June 11, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ SPRINTER 3500. THE CONTACT STATED THAT THE BRAKES FAILED AND THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN DEPRESSED. THE CONTACT HAD TO PUMP THE BRAKE PEDAL TO STOP THE VEHICLE HARDER THAN USUAL. THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD QUICKER THAN USUAL AND THE VEHICLE WOULD NOT STOP. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF TEMECULA (40910 TEMECULA CENTER DR, TEMECULA, CA 92591,(951) 216-7800) TO BE DIAGNOSED, BUT NO FAILURE WAS FOUND. THE MECHANIC STATED THAT THE CONTACT NEEDED TO "GET USED TO IT". THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 4,366. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206958May 11, 2019
UNKNOWN OR OTHER
FIRE - LOOKS LIKE STARTED IN FRIDGE AREA. COULDN'T PUT OUT AND FIRE DEPARTMENT WAS ONSITE WITHIN 5-6 MINUTES BUT TOTAL LOSS BY THIS TIME. *DT*JB*DT*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11204413April 29, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V004000 (AIR BAGS) AND 16V077000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF OMAHA (14335 HILLSDALE AVE, OMAHA, NE 68137, (402) 378-9048) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *BF CONSUMER STATED PARTS WILL NOT BE AVAILABLE UNTIL SEPT. 2019.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203518April 24, 2019
TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ SPRINTER 2500 EQUIPPED WITH GOODYEAR WRANGLER HT TIRES, SIZE: LT215/85R16. WHILE DRIVING AT AN UNKNOWN SPEED ON THE HIGHWAY, THE TWO FRONT TIRES BLEW OUT. LATER ON THE SAME DAY, THE REAR TIRES BLEW OUT. THERE WAS TREAD SEPARATION ON EACH TIRE. TWO OF THE TIRES WERE SHIPPED TO NEW JERSEY. THE CONTACT DROVE TO FT. LAUDERDALE TO A TIRE MANUFACTURER AND PURCHASED TWO NEW TIRES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE VIN WAS UNKNOWN. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202936April 22, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 2500 (M2CA144). THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS). THE CONTACT STATED THAT MERCEDES-BENZ OF DRAPER (LOCATED AT 11548 LONE PEAK PKWY, DRAPER, UT 84020, (801) 222-4400) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196660April 16, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF NORTHWEST ARKANSAS (2400 SE MOBERLY LN, BENTONVILLE, AR 72712, (479) 286-3010) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196530April 15, 2019
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
REAR WHEEL SPEED SENSOR FAILURE. CAN CAUSE VEHICLE TO SURGE UNCOMMANDED. VEHICLE ENTERS LIMITED OR LIMP MODE. SOME FEATURES / FUNCTIONS ARE DISABLED. WHILE STATIONARY VEHICLE ATTEMPTED TO ACCELERATE (SURGE) IN SPITE OF DRIVER BRAKE APPLICATION. VEHICLE HAS HAD THIS FAILURE TWO TIMES ONCE FOR EACH REAR WHEEL SENSOR FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195899April 12, 2019
WHEELS
THIS IS A FOLLOW-UP TO MY COMPLAINT OF AUGUST 27 2018, NHTSA NUMBER 11122749. I PREVIOUSLY REPORTED THE DATES AND CIRCUMSTANCES OF 3 WHEEL (RIMS) FAILURES DUE TO A CRACKED WELD WHERE THE TWO PIECES OF THE RIM ARE JOINED, CAUSING AIR TO LEAK AND TIRES TO DEFLATE. ON APRIL 12, 2019, I HAD ANOTHER FLAT TIRE DUE TO THE SAME REASONS AS STATED IN MY PREVIOUS REPORT, A WELD IN THE RIM THAT FAILED TO HOLD AIR. THUS FAR, FOUR OF THE SEVEN WHEELS/RIMS ON MY VEHICLE HAVE FAILED OVER AN 8 MONTH PERIOD AND 6500 MILES. DURING MOST OF THIS PERIOD THE VEHICLE WAS IN STORAGE. I DISCOVERED ALL THE PROBLEMS DURING MORNING AIR PRESSURE CHECKS AFTER DRIVING THE PREVIOUS DAY. I HAVE NO IDEA HOW MUCH DAMAGE COULD HAVE BEEN SUSTAINED TO THE TIRES WHEN THEY WERE AT 61PSI AT THE START OF ONE DAY AND AT 30PSI THE NEXT MORNING AFTER A 400 PLUS MILE DRIVING DAY. THEY WERE ALL SLOW LEAKS THAT MANIFESTED THEMSELVES AFTER A DAY OF DRIVING. THE VEHICLE WAS PURCHASED NEW IN NOVEMBER, 2018. IT IS A 2018 WINNEBAGO VIEW ON A 2017 SPRINTER CHASSIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194330April 6, 2019
ELECTRONIC STABILITY CONTROL (ESC)
ABS,ESP AND TRACTION CONTROL OUT. WHEEL SPEED SENSORS CAUSE FAULT THAT TRIGGERS ALL THREE SYSTEMS TO FAIL. I HAVE REPLACED REAR WHEEL SENSORS THREE TIMES. WHEN FAILING THE TRANSMISSION IS ERRATIC AND WANTS TO SURGE AHEAD. I MUST STAND ON THE BRAKE TO NOT HIT THE CARS IN FRONT. MY VEHICLE HAS 22,000 MILES AND ISSUE STARTED ON OUR FIRST ROAD TRIP. IT USUALLY HAPPENS WHEN GOING ABOUT 5 MPH IN TRAFFIC. OUR VEHICLE IS A WINNEBEGO NAVION WITH A MB SPRINTER BASE. THIS PROBLEM IS STRICTLY A MERCEDES PROBLEM. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192350March 29, 2019
ELECTRICAL SYSTEM
TAKATA RECALL. BUT NO BRAKE OR TAIL LIGHTS FIXED. VEHICLE IS UNDER FACTORY WARRANTY. DEALER HAD VEHICLE FOR 3 DAYS. MADE ME DRIVE AN UNSAFE VEHICLE OFF THEIR LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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