Mercedes-Benz Sprinter Complaints

760 consumer complaints on file.

#11063140January 16, 2018
AIR BAGS
TAKATA RECALL MANUFACTURER HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL TO DATE. PURCHASED APRIL 2015. RECALL AS OF FEBRUARY 11, 2016. NO FIX OR REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062574January 13, 2018
ELECTRICAL SYSTEM
OUR VIEW WAS SUBJECT TO A RECALL (NHTSA NOTICE - 17V-262) WHICH INVOLVED THE RADIO/CELL PHONE VOLUME & FUNCTION CONTROLS MOUNTED IN THE STEERING WHEEL. WINNEBAGO'S FIX WAS JUST REMOVING THE CONTROL. WHICH WAS A SAFETY FEATURE IN THAT WE DIDN'T HAVE TO TAKE OUR EYES OFF THE ROAD TO ANSWER THE PHONE OR ADJUST THE RADIO. IT SEEMS UNACCEPTABLE THAT WINNEBAGO'S ONLY ACTION WAS TO REMOVE THE CONTROL AND NOT REPLACE IT! MINNESOTA'S AG'S OFFICE RECOMMENDED CONTACTING NHTSA AND FILE A COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061594January 10, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF DELRAY, 1001 LINTON BLVD, DELRAY BEACH, FL 33444) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055710December 20, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES BENZ U04/MB-M3CC170 (NA). THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF TUCSON AT (520) 886-1311 (6350 E GRANT RD, TUCSON, AZ 85715) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055713December 20, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF EUGENE, 2200 MARTIN LUTHER KING JR BLVD, EUGENE, OR 97401, (541) 687-8888) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE DEALER STATED MONTHS AGO THAT THE CONTACT WOULD NEED TO WAIT TO RECEIVE A SECOND LETTER. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE A REASONABLE DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054748December 14, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 3500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER (LUXURY AUTO MALL OF SIOUX FALLS, 4410 W 12TH ST, SIOUX FALLS, SD 57107) STATED THAT PARTS WERE UNAVAILABLE. THE MANUFACTURER CONFIRMED THAT PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOLS CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052317December 4, 2017
ENGINE
THE AIR CONDITION SHUTS DOWN AFTER A COUPLE OF HOURS. IT JUST COMES FROM THE VENTS HOT AIR AND STAUNCHY (BAD ODORS) ODORS. CONTACT MERCEDES BENZ AND THEY SAY THAT THEY AWARE OF THE PROBLEM BUT ARE NOT WILLING TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048545November 27, 2017
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
CURRENT ISSUE AND PAST PROBLEMS WITH THE PROPANE SYSTEM. ON MY 2015 WINNEBAGO ERA. IT CONTINUES TO VENT ENTIRE PROPANE TANK INSPIT OF THREE PRIOR ATTEMPTS BY WINNABAGO DEALERS EFFORTS TO FIX PROBLEM. *BF AFTER I FINALLY GOT MY VEHICLE IN AUGUST 18. I USED IT ON A FOUR DAY TRIP TO SEE THE ECLIPSE. SINCE THEN I HAVE TAKEN IT FOR A RIDE TWICE A MONTH AND I RAN THE GENERATOR THREE TIMES, AS INSTRUCTIONS DICTATE. PROPANE TANK SHOWED NEARLY FULL THREE WEEKS AGO. LAST WEEK I SMELT PROPANE GAS COMING FROM UNDER THE VEHICLE IN MY DRIVE WAY. AS A VOLUNTEER FIREMAN I WAS CONCERNED ABOUT IGNITION AT THE SOURCE SO I CLEARED THE AREA. AFTER A FEW HOURS THERE IS NO MORE SIGN OR SMELL OF PROPANE, HOWEVER, THE SYSTEM PANEL SHOWS THE PROPANE TANK IS EMPTY. EVEN THOUGH THE SERVICE SHUT-OFF VALVE WAS CLOSED. THIS IS THE THIRD TIME I HAVE HAD AN ISSUE WITH THE PROPANE SYSTEM 1) RECALL, 2) THE LAST PROPANE SYSTEM BLOW OUT WHILE CAMPING, 10 WEEKS AGO AND 3) NOW. COLERAIN RV CINCINNATI 800332-4270 OR 513-923-3600 WAS IS THE RV DEALERSHIP THAT WORKED ON MY VEHICLE AND [XXX] IS THE SERVICE ADVISER, WINNEBAGO INDUSTRIES SERVICE ADMINISTRATION, [email protected] | 800-537-1885 605 W CRYSTAL LAKE RD | FOREST CITY, IA 50436 THE RV DEAND SPEAK TO ADAM MY SERVICE ADVISER ON THE LAST GO AROUND ON MONDAY 27 NOV TO TAKE MY VEHICLE BACK IN TO GET THIS PROBLEM FIXED. MY LEVEL OF CONCERN ABOUT THE OVERALL SAFETY OF THIS ISSUE AND VEHICLE IS VERY STRAINED AT THIS POINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048016November 22, 2017
AIR BAGS
MY MOTOR HOME HAS BEEN ON RECALL FOR YEARS AND MERCEDES DEALERSHIP STILL DOESN'T HAVE PARTS. I LIVE IN SOUTH FLORIDA WHICH MAKES ME A HIGH RISK FOR INJURY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045539November 13, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF DOTHAN (2309 ROSS CLARK CIR, DOTHAN, AL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044233November 7, 2017
AIR BAGS
TAKATA RECALL. BEEN WAITING FOR REMEDY SINCE FEBRUARY 11, 2016. THIS VEHICLE IS STILL OPERATING. HOW IS THERE NOT A REMEDY YET?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043760November 6, 2017
AIR BAGS
TAKATA RECALL - NOTIFIED OF RECALL FEBRUARY 11, 2016. AS OF NOV. 2017 (MORE THAN ONE YEAR LATER) REMEDY IS STILL NOT AVAILABLE FROM THE MANUFACTURER. OVER A FULL YEAR WAITING FOR REMEDY AND COUNTING, WITH NOT EVEN AN ETA IN SIGHT. UNACCEPTABLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041701October 31, 2017
AIR BAGS
HAVE NOT RECEIVED A RECALL NOTICE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039573October 25, 2017
AIR BAGS
TAKATA RECALL, THIS RECALL HAS BEEN GOING ON FOR 3 + YEARS WITH NO FIX FOR THE PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033033October 12, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF MASSAPEQUA, 101 EAST SUNRISE HIGHWAY, AMITYVILLE, NY 11701 (631) 213-2023) STATED THAT THE PARTS WERE ON BACKORDER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031486October 3, 2017
AIR BAGS
"TAKATA AIRBAG" I PURCHASED A 2013 MERCEDEZ SPRINTER 3500 VAN THAT HAD BEEN CONVERTED THROUGH WINNEBAGO INDUSTRIES IN FOREST CITY IA. WHEN I EXPORTED/IMPORTED THE VEHICLE INTO CANADA, I WAS UNABLE TO REGISTER THE MOTORHOME, DUE TO THE TAKATA AIR BAG RECALL. THE REGISTRY OF MOTOR VEHICLE IN NOVA SCOTIA, CANADA HAS GRANTED ME A TEMPORARY PERMIT FOR 2017 ONLY, I HAVE BEEN UNABLE TO RECEIVE ANY SORT OF TIME LINE AS TO THE APPROXIMATE DATE THAT THIS RECALL WILL BE REPAIRED. I WAS TOLD IN OCTOBER OF 2016 BY MERCEDES BENZ USA THAT THEY EXPECTED THE REPAIR WOULD BE COMPLETED BY JULY/AUGUST OF 2016. WHEN CONTACTED TODAY THEY SAID THEY HAVE NO TIMELINE THAT THEY COULD SHARE INDICATING WHEN THIS TACATA AIRBAG RECALL WOULD BE COMPLETED. MBUSA HAS KNOWN ABOUT THIS RECALL FOR APPROXIMATELY 3 YEARS, IT APPEARS THAT THEY HAVE NOT COMMUNICTED TO THEIR CUSTOMERS OR TO THE NHTSA WHICH SEEMS UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031358October 2, 2017
TIRES
I HAVE A MB 2015 SPRINTER PASSENGER VAN WITH 14,345 MILES. THE VEHICLE HAS KUMHO ROAD VENTURE ATP/M 245/75R16 TIRES. ON A FAMILY TRIP THIS SUMMER THE RIGHT REAR TIRE STARTED TO CAUSE A JUMPING VIBRATION. IT WAS CAUSED BY TIRE BELT SEPARATION. THIS ISSUE PLACED MY WIFE AND MY TWO 9 YEAR OLD CHILDREN ALONG WITH OTHERS IN HARMS WAY. I HAVE SEEN IN WEBSITES ALL THE ISSUES OF TIRE BELT SEPARATION KUMHO TIRES ARE HAVING. AT THIS POINT I HAVE THE VEHICLE SITTING IN Y DRIVEWAY UNTIL I CAN GET A RESOLUTION TO THIS PROBLEM. KUMHO SHOULD BE HELD ACCOUNTABLE FOR ALL THESE TIRE ISSUES AND BE RESPONSIBLE TO CORRECT THE PROBLEM TO ALL THE CUSTOMERS WHO HAVE THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024521September 19, 2017
AIR BAGS
TAKATA RECALL. I HAVE CONTACTED MERCEDES BENZ DEALER SEVERAL TIMES TO MAKE APPOINTMENT TO REPLACE DRIVER AND PASSENGER AIR BAG. NO WORK DONE YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020912August 31, 2017
UNKNOWN OR OTHER, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
I LEFT MY MOTORHOME PARKED AND SECURED BY LOCKING DEADBOLT ON THE COACH DOOR. WHEN I RETURNED I COULD NOT OPEN THE DOOR. LOCKSMITH NOTED DOOR LATCH DEADBOLT IS SUSCEPTIBLE TO FAILURE WITHOUT NOTICE LEAVING OCCUPANT(S) UNABLE TO OPEN THE DOOR. THE ACTUATOR ROD FOR THE DEADBOLT QUITE EASILY SLIPS FROM THE MECHANISM BECAUSE THE BACKING PLATE LEAVES TOO MUCH ROOM FOR UNINTENDED MOVEMENT WITH THE SIMPLE ACT OF SLAMMING THE DOOR TOO HARD LIKELY TO CAUSE FAILURE. WHILE THE DRIVER/PASSENGER VEHICLE DOORS OR REAR WINDOW FIRE ESCAPE ARE ALTERNATIVES TO EXIT, PANIC OR THE LOCATION OF A FIRE WITHIN THE MOTOR COACH MAY LEAVE OCCUPANTS WITH NO ESCAPE ROUTE IF THE MECHANISM FAILS WITH THE DEADBOLT IN THE LOCKED POSITION. LATCH INTERIOR IS ENGRAVED AS FOLLOWS: TRIMARK NEW HAMPTON RD/ENR 1993/72130 WITH THE NUMBERS 1107 HAND ENGRAVED ON THE CASE AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019975August 27, 2017
AIR BAGS
TAKATA INFLATORS - HAS BEEN RECALLED SINCE FEBRUARY OF 2016. MERCEDES BENZ SAYS THIS HAS NOT BEEN SCHEDULED DUE TO A LACK OF PARTS. NOTHING HAS BEEN DONE ON MERCEDES PART TO CORRECT THIS POTENTIALLY LIFE-THREATENING PROBLEM THAT COULD CAUSE SERIOUS INJURY OR DEATH IN THE WORDS OF MERCEDES BENZ IN A LETTER SENT BY THEM IN APRIL OF 2016. I WOULD LIKE SOME PRESSURE PUT ON MERCEDES TO RESOLVE THIS ISSUE ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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